Spiceworks Software
FrontRunners
About Spiceworks
Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support via multiple channels and tracking agent's’ performance, among others. Support agents can closely monitor every IT incident and track abrupt changes occurring in the network.
The self-service portal allows users to submit tickets, track progress and view informative resources from the knowledge base. With Spiceworks, businesses can also create a centralized knowledge base from where users can get information on periodic or regular inquiries. Spiceworks also offers a team management dashboard to help management view and track key performan...
Spiceworks Pricing
Spiceworks IT Help Desk is available for free of cost.
Free trial:
Available
Free version:
Available
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Spiceworks environment Summary
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Spiceworks User Reviews
OVERALL RATING
Showing 1 - 5 of 508 reviews
Travis
Company size: 501 - 1,000 employees
Time used: Free Trial
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2021
Best Free ITSM you need
Robert
Verified reviewer
Company size: 51-200 employees
Industry: Food & Beverages
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2021
Ideal free helpdesk for small to medium businesses
Overall I have been very happy with Spiceworks, especially the community of users.
Pros
It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.
Cons
Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.
Reasons for switching to Spiceworks
The ongoing costs of Jira after the elimination of our development department no longer made sense.
Matthew
Company size: 11-50 employees
Industry: Non-Profit Organization Management
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2021
Help Desk Where You Want It
Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected.
Pros
I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same.
Cons
The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured.
Reasons for choosing Spiceworks
First it was/is free. This proved great for our tight budget. We added Manage Engine and the integration proved invaluable. With the two combined, we now have analytics and desktop management and patching.
Jeffrey
Company size: 2-10 employees
Industry: Telecommunications
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2022
Spiceworks Helpdesk - A great option for small business or a start up operation.
I have used spiceworks in a both a large corporate enterprise as well as in my current role with a small startup and both cases the software just works and functions as intended. A few tweaks here and there could make this software perfect but in any case it is a goto software for me.
Pros
I loved that the price is free! This makes a huge impact to the success of a startup or small company. The other key feature is the fact that the product works. It functions exactly how a ticket system should function.
Cons
I hate that it is so difficult to be able to get our clients to use the site. This is primarily because routing the DNS information from our domain to their site is cumbersome at best. If they provide a simpler way to route your domain to their site it would improve the offering and would even be worth a few dollars per month for this functionality.
Reasons for choosing Spiceworks
Seemed more robust and I had used them in the past.
Gihan
Verified reviewer
Company size: 1,001-5,000 employees
Industry: Banking
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2021
Spiceworks
Overall this is a very good asset management solution for use any kind of business without a headache.
Pros
This was a really good solution for use as an inventory system, asset tagging also is really helpful, the dashboard also really good and well organized. currently, my company also using this tool due to its user-friendly design and ease of implementation. and the reporting also in good level we can identify assets really easy using this tool.
Cons
still, I didn't notice any failures of this software.
Reasons for choosing Spiceworks
This is a good cost-effective solution.
