Spiceworks Software


 

Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support via multiple channels and tracking agent's’ performance, among others. Support agents can closely monitor every IT incident and track abrupt changes occurring in the network.

The self-service portal allows users to submit tickets, track progress and view informative resources from the knowledge base. With Spiceworks, businesses can also create a centralized knowledge base from where users can get information on periodic or regular inquiries. Spiceworks also offers a team management dashboard to help management view and track key performance metrics.

Spiceworks also offers an on-premise version for businesses that want to set up and manage their in-house help desk operations locally. IT professionals can also manage tickets on their Android and iOS based smartphones using Spiceworks Mobile app. Professionals can also connect with the global Spiceworks community to share tips and best practices with the global professionals.

 

Spiceworks - Spiceworks Environment Summary
 
  • Spiceworks - Spiceworks Environment Summary
    Spiceworks Environment Summary
  • Spiceworks - Ticket Count by User
    Ticket Count by User
  • Spiceworks - Monitor active tickets
    Monitor active tickets
  • Spiceworks - Create FAQs and knowledge base
    Create FAQs and knowledge base
  • Spiceworks - View ticket summary
    View ticket summary
  • Spiceworks - Join Spiceworks community
    Join Spiceworks community
  • Spiceworks - Manage network performance
    Manage network performance
  • Spiceworks - Dashboard
    Dashboard
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

127 Reviews of Spiceworks

 

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Software Advice Reviews (84)
More Reviews (43)

Showing 1-20 of 84

Wilfredo from Mitec
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Simple and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The simplicity of the software, easy to use and the information is easily accessible. The reporting was sent directly to my emails and easy to distinguish what information was important.

Cons

There are constant reminder to install tools that give you more access, that are not originally in the setup wizard.

Review Source
 
 

naveen from Computer Aid Inc
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Simple yet powerful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall satisfied, will continue to use the product and recommend

Pros

Easy to get one's hand around this tool
User-friendly
The product is evolving continuously through user feedback

Cons

The limitation it had on user accounts in trial version!

Review Source
 
 

Kevin from UB SDM
Specialty: Education
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

Perfect for smaller Help Desks and very good for larger ones

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The price was perfect
The reporting features are great
Setting permission levels and creating user accounts is quick and simple
The ability to communicate with other users for advice is great
The alerts for when a new ticket is created helps a lot

Cons

It was a little difficult to navigate through the program but once you get used to it you will be fine.

Review Source
 
 

James from Frosch Travel
Specialty: Hospitality / Travel
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Spiceworks has been a great help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great for medium and small businesses. The resources available through Spiceworks makes it well worth the cost of admission.

Pros

From the download to the end of the install, Spiceworks is very easy to set up.
It is easy to mange, you don't need a network admin.
It is easy to use, you don't have to be in IT.

Cons

While Spiceworks is very easy to use it is not designed for a large businesses.
Some patches force you to reset views (No big deal)

Review Source
 
 

Trista from The School District of the City of York
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

Experience has been good, but needing more features and abilities

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

-The program is Free, - relatively Easy to Use, - email notification makes for easy response communication - simply looking; not too complex to not understand how to operate within the system

Cons

- doesn't have the areas to input information that is required by our company. Also doesn't have the ability for auto populating equipment into tickets when person is selected.

 
 

Susie from City of Rowlett
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Spiceworks is easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It's user friendly and the design is neat. More functionality with reports would be nicer.

Pros

It's user friendly and the design is neat.

Cons

More functionality with reports would be nicer.

 
 

Estevan from Rowlett
Specialty: Public Sector
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

Spiceworks is good, since it's free

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is good for a free product, sometimes a bit overwhelming and sometimes a bit underwhelming.

Pros

It's free and does have a lot of functions.

Cons

Lots of those functions are not setup and unless you pay for support, it's user community for help, which isn't always helpful.

Advice to Others

If you don't have the money it's great, else, look for other product.

 
 

Javier from MANESA
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Spiceworks is recommended for power users only

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It has some wonderful features like IP tracking and software audit.

Pros

A powerful tool for admins and those who want to audit PC's.

Cons

You have to pay to free all the modules.

Advice to Others

Don't buy it. There are some other cheaper options that do the same.

 
 

alain from International American University
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Spicey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Too complicated for something that should be simple. Creates too many tickets for one task. Font is too bad.

Pros

Don't know.

Cons

Mentioned in the review.

Advice to Others

Could be simpler.

 
 

Angelo from International American University
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Spicework needs improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like the way Spicework is executed, however, it needs improvement. We were using it with the combination of our Gmail account. There are times it doesn't show who the sender is, so we have to locate it from our mailbox, which is an extra step we don't need.

Pros

It enables the user to keep track on how long the individual spends on the assigned task.

Cons

It needs to tell the user who the sender is, rather than guessing who sent it. We can improve on adding graphics to make it look more appealing to the user.

Advice to Others

N/A

 
 

Ronnie from International American University
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Useful but too cumbersome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Spiceworks provides a valuable way to keep track of tasks and to provide a system of accountability for employers. The interface of the platform creates a few issues. The size of the font in tickets is too small, it makes it difficult to work from it on a daily basis. Also, there are a few glitches with how information is displayed when the screen is enlarged. It's difficult to see the last ticket as it is often hidden under the field where you view information. When you link tickets to a group email, it doesn't always show who the ticket is from...instead, it lists the ticket as coming from the group email...which makes it difficult to follow up on issues.

Pros

Provides a way to track tasks, creates reports on productivity.

Cons

The size of the font in tickets is too small, it makes it difficult to work from it on a daily basis. Also, there are a few glitches with how information is displayed when the screen is enlarged. It's difficult to see the last ticket as it is often hidden under the field where you view information. When you link tickets to a group email, it doesn't always show who the ticket is from...instead, it lists the ticket as coming from the group email...which makes it difficult to follow up on issues.

Advice to Others

I honestly wouldn't recommend it unless there are improvements to some of the issues I've mentioned before. As I do not work at a tech company, it does not provide a better way of keeping track of tasks (in a way that makes using email inefficient)

 
 

Nick from International American University
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Not Very Satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We tried using Spiceworks at my work, but it was way too glitchy to be effective. Tickets were created that didn't include the email address of the person emailing us and when I responded, the message didn't go anywhere! I had to contact our Spiceworks admin to dig into the system and figure out where these messages came from and it ended up taking days to things that should have taken minutes. Ultimately it seemed easier to just go back to using other software instead of your ticketing system.

Pros

I like the idea of a ticketing system, but Spiceworks was too cumbersome to be effective. I also like that Spiceworks is stationed in Austin.

Cons

Emails got lost, the interface wasn't intuitive, the search function was inefficient.

Advice to Others

Try a collaborative inbox in Gmail instead.

 
 

Md from International American University
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Amazing Help Desk Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a degree granting Business school. We use Spiceworks on a daily basis to track and resolve technical issues. The interface is easy and intuitive. It works perfectly. There are a lot of resources available like video tutorial. I will highly recommend Spiceworks.

 
 

Deanne from Holy Family Catholic School
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Just What We Need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a 1.2 person IT/computer education department and growing by leaps and bounds. We needed something to keep track of our open issues that didn't cost us much because we work at a Catholic school and the budget is low. Free is a good word and Spiceworks is beyond my expectations. Has the ability to create an article for a knowledgebase.

And can also generate stats.

Pros

Easy to use.

Advice to Others

Since we are a small shop, this may not have all the functionality of some big ticket help desk apps but I was surprised at how much it does have.

 
 

Kevin from Our Lady of the Elms
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

SpiceWorks for Maintenance

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

A powerful tool, good reporting, however, design portal is not so easy to navigate.

Advice to Others

It bills itself as a system for IT departments and that's clearly what it is. I've used it for maintenance and housekeeping tickets and it works, but it's not ideal for that purpose.

 
 

Pauline from IAU
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Useful but Decided Not to Keep Using it (used cloud version)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I used the cloud-based version of Spiceworks for our tech support team as our ticketing system. It was a way to keep track of all the inquiries, a way to divide tasks, keep track of how quickly these tasks were getting done and what topics are being worked on the most. Spiceworks is very easy to get off the ground, very easy to use. I liked the categories, having its own portal, & email address. I used it with my google group so anyone who emailed our specific email would then get forwarded to Spiceworks and from there it would automatically generate a ticket. I found it great to take a quick look to see productivity and efficiency of the team. It's a centralized location and prevents topics/emails from being forgotten.

Pros

Easy to use. Reporting feature is cool to see what response time is, can export a report to CSV. Nice for supervisors to see what is being worked on. It splits up the responsibility of the tasks and we know who is responsible.

Cons

Any yahoo.com emails would not get the creator labeled properly so if we were to respond to that ticket, it wouldn't go to the actual creator. Staff found it cumbersome and difficult to read the small font and to follow the thread.

Advice to Others

The downloaded version has more functionality. I used a google group and perhaps that caused some problems with yahoo accounts, I'm not sure. People who emailed us using a yahoo account would not get their ticket labeled properly by them as the creator so keep an eye out for that. Our staff was reluctant to use this so 50% of the team did not want to continue using it. It's great for upper management oversight but the staff didn't like using it as much. Train them on the nuances, explain why it's useful to use to get them on board. Maybe do a trail run with a dummy account.

 
 

william from Solix
Specialty: Consulting
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Spiceworks review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very simple, albeit, limited software that is fine for the most basic needs.

Pros

simplicity of use

Cons

Limited features and flexibility

Advice to Others

ok for small, not very complex, companies.

 
 

Brian from GI SPORTZ
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Spiceworks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

the spiceworks portal is easy to use and all information is right at fingertips.

Pros

all data in one spot for reports

Cons

none

Advice to Others

INSTALL IT NOW!

 
 

Jorge from manesa
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

SpiceWorks Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

very good software and free.
i like the way you can manage your inventory

Pros

good to maintain you inventory up to date

Cons

sometimes it is hard to automatically get client specifications.
the agent sometimes does not work and you have to add you equipment manually

 
 

Dustin from Tech-30
Specialty: Engineering
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Solid and Easy to Use Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Spiceworks is a very easy to use product that is complimented by many features and functions that a full commercial helpdesk tool would use. Our organization has used the reporting capabilities, inventory management, ticket management and allocation, and has really cleaned up our CS email inbox.

Advice to Others

If you're looking for something free, easy to setup and easy to use this is your tool

 
 
 
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Showing 1-20 of 43

Michael from Cloud Tech Smart

December 2017

December 2017

100% free help desk and ticket resolution solution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As I mentioned previously, a majority of our users are primarily mobile and being able to stay in touch with each other and with the client (who we can set up to receive notifications of their own when a ticket they created is edited) is essential. Further, there's no reason not to try it out because there is no financial commitment to worry about.

Pros

As I said above, it's FREE. For lower volume IT houses it's pretty great. We have a basic setup where emails sent to a support address automatically open a ticket. I operate almost exclusively from my phone and we've never had an issue creating, working on or closing tickets in the field or in the office.

Cons

Nothing more serious than the occasional hiccup when an update is released for the mobile app and features are either shuffled around or changed so much they aren't easily uncovered again. Also, if it did more to auto-populate the fields for the name of the person who submitted it, what it pertains to, which software or hardware they're looking for help with, that would be great.

Review Source: Capterra
 

James from Kelton Engineering Ltd

December 2017

December 2017

Free helpdesk and IT asset management, what more do you want

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Okay, it is free, not like a trial version but fully free. As is the cloud based version but that doesn't do the Asset management. Install it and use it. easy. Oh yeah did I mention it is free. Help is community based but it is very good and active.

Cons

We had some issues getting ti to talk correctly to some of our older switches but other than no real negatives

Review Source: Capterra
 

Bedir from DM World Logistics

December 2017

December 2017

Great help desk solution for free.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I was genuinely surprised when my IT manager told me Spiceworks was free. Spiceworks offers a good way to create an IT ticketing within the company.

Cons

If you don't know how to use Spiceworks, it may be a little confusing to difficult to navigate. I can't really say anything bad other than that about a free software.

Review Source: Capterra
 

Richard from Zounds Hearing
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Free, Reliable and Easy to use Helpdesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy, Reliable and Free Helpdesk Software

Pros

We love Spiceworks Helpdesk. It is so easy to use, feature rich, and reliable. It allows our user to submit a helpdesk via e-mail or by using our spiceworks helpdesk portal. We have multiple technicians and departments, so once a ticket comes in it can be assigned to a certain technician or department automatically based on rules we assign. Certain technicians can see all tickets while others can only see their own, which is good for security and privacy issues. You can add notes and attachments to tickets and also add KB article or replies you post frequently so you don't have to retype common replies or solutions over and over again.

Cons

Sometimes it will run into an issue where the spiceworks page will be down but usually it is easy to resolve or a quick reboot will fix it.

Review Source: Capterra
 

Racey from Principle Solutions Group

December 2017

December 2017

Easily the best completely free helpdesk software out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it works well for a small to medium sized environment, I like that it has never crashed or given me a single problem in the five years I've used it as our only help desk ticketing solution, and I like that it costs absolutely nothing. It includes some other features like network monitoring, SNMP monitoring, etc., but we've never used any of those features. If you really need that type of functionality I'd recommend going with a more robust solution built for that purpose. All we needed was something to handle support request tickets and it has been great for that. If you have a very large environment you'll probably want to go with a more robust solution, but for our 100+ users this has been completely fine.

Cons

If I had to find something to complain about, I guess I would say that I don't care for the fact that its HTML based and is rendered in a browser window. I'm sure many people don't find this a con, I'm just personally used to working with an application installed locally and find the interface to be a little laggy compared to the snappy performance of something like Autotask. Not much to complain about in a free solution though.

Review Source: Capterra
 

Dominic from Verve, a Credit Union

November 2017

November 2017

Excellent IT help desk ticket management program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how I can put due dates on open tickets so I can keep tabs on tasks and when they need to be completed.

Cons

We receive an email when a new ticket has been created or a team member has replied to it. I've run into issues where when I reply to the ticket via email, it doesn't update the ticket in Spiceworks. It doesn't happen all the time, but it's definitely frustrating when it happens.

Review Source: Capterra
 

Josh from Raining Rose, Inc

November 2017

November 2017

Awesome IT Help Desk software, horrible inventory system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Cons

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.

We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.

We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Review Source: Capterra
 

Nieves from United Way of Rhode Island
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Very efficient and straight forward software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ease of communication with IT department

Pros

I like that this program is staright forward and helps me connect with the IT department about an issue without having to walk away from the work at my desk.

Cons

I don't like the extra comment screen after the ticket is submitted. I think it should be a one screen and submit process as opposed to submit, then comment, then complete.

Review Source: Capterra
 

Patrick from Petrocard
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Fully featured and completely free!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A more organized approach to helping our users. Every IT person can keep track of open issues and document resolutions.

Pros

- Free
- Easy to use for both the IT staff and end users
- Great customizable reports
- Supports plugins and extensions
- 12000 tickets and counting!

Cons

Not much honestly. The software is free because it's ad supported, however this is one of the few platforms where the ads are not intrusive and can be quite useful. Spiceworks vettes their sponsors, so you know you're supporting the product.

Review Source: Capterra
 

Mike from Context4 Healthcare

October 2017

October 2017

Great centralized location for all assets, from laptops and desktops to servers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Able to see Service Tags, installed software, IP address, OS, User using the device, etc. Can also see by software which computers have it installed, and which version is installed. Integration with AD makes it fast and easy to get it up and running. GUI is easy to use, and pleasing.

Cons

Even though installed on the network, accounts to sign-in and register must be associated with SpiceWorks, not local AD.

Review Source: Capterra
 

Bryan from United Enertech
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Great FREE software that has some amazing capabilities!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease in my day to day operations in keeping up with network and hardware appliances

Pros

I like the automatic inventory features of this software. Including the Wake On Lan feature and MAC address mapping to network switch ports across the network!

Review Source: Capterra
 

Valerio from Wallace Solution
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Everything you need to just open and close tickets

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our company provides IT support to several customers. Specifically we have installed Spicework to handle the tickets of one of our customers. The organization of our client has approximately 50 users.

Spicework has worked without any problems so far. We went from receiving requests via phone or email to having a system to organize the tickets, status and expiration dates.

Pros

This is a simple software that will allow you to manage the opening and closing of tickets for your organization.

You can keep track of open tickets, assign them and make comments.

All changes in a ticket automatically generate an email to those involved in them.

It also detects on the network new computers, software changes, even can send alerts when there is little tonner in some printer or when there is little disk space on some computer in the network. This can be of great help to an organization's IT teams

Cons

It can be difficult to install and configure and help is not always immediate. Apart from this it can be a simple tool for the end user.

Review Source: Capterra
 

Jennifer from United Way of Rhode Island
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Great tool to have IT immediately know the issues we are having.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The issue immediately is "tri-aged" and goes to the appropriate people. Internally our IT colleagues are right on the issue.

Review Source: Capterra
 

Brandon from SIGNET Electronic Systems, Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

All that Jazz

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Easy to setup and use. Help desk has all the essentials. Network scanning capability and active directory integration.

Cons

Third-party integration is not widely available. Not as customizable or brand-able. Add-ins not being supported.

Review Source: GetApp
 

John from Translation and Localization

September 2017

September 2017

A great Helpdesk system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

For a free product this is doing a amazing job. We have used it for a few years and it a important part of our workflow now. It has a great community and it is easy to expand with new features.

Cons

Because it is so easy to set up and get running some advanced features may be hidden away in odd places.

Review Source: Capterra
 

Diego from Arizona State University
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2017

August 2017

Spiceworks is very easy to use.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I was able to do my job and help all customers who submitted a ticket through spiceworks.

Pros

For someone who only does tickets/inventory on spiceworks, it works very well. Very easy to use and everything is very well laid out.

Cons

For someone who deals with metrics, spiceworks can be a bit difficult because it doesn't give too many options.

Review Source: Capterra
 

Jesse from MTPS
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

This is an excellent software, especially for the price tag of FREE

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Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
Value
Support

We use Spiceworks as an internal help desk. It helps us every day, all day.

Pros

It is extremely easy to setup, and manage. They offer a mobile app. It also inventories your network without many configurations.

Cons

While there is a lot of support it's hard to find support for the current version VS older versions.

Review Source: Capterra
 

Bob from Wyoming Medical Center
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

It is dead. There is talk of a cloud based solution, but we will see.

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
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Value for Money
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Support

It does a great job as a ping monitor, it does show traffic information.

Pros

It works ok. Version 1.5 has bugs that are not going to get resolved, so stay with 1.4 if you can find it.

Cons

That Spiceworks is killing the project. It worked well and was on the right path before it's unfortunate demise.

Review Source: Capterra
 

Talanda from Anita Borg Institute
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

spiceworks is an IT dream machine

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support
Pros

Helps to keep track of inventory, use help desk ticketing system, track users, it's basically the beginning of any IT process. Used both the cloud and server install version, more options with the server install one.

Cons

due to the free nature, support is slow but that's totally reasonable. the hardest part is maybe configuring the server version versus cloud, but once you've figured it out and have the spiceworks agent installed , everything goes well.

Review Source: Capterra
 

Manuel from Fort Bend MUD 25

June 2017

June 2017

Easy to install and very easy to use. Lightweight IT helpdesk tool

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

i loved how easy it was to install in our enterprise. Ticketing was simple and the reporting was very robust.

Cons

ads, the software had some ads. some of the integration was cumbersome. I also had a weird issue where sometimes a few of our knowledge base tutorials would disappear for no reason.

Review Source: Capterra
 
 
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