Spiceworks Software


 

Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support via multiple channels and tracking agent's’ performance, among others. Support agents can closely monitor every IT incident and track abrupt changes occurring in the network.

The self-service portal allows users to submit tickets, track progress and view informative resources from the knowledge base. With Spiceworks, businesses can also create a centralized knowledge base from where users can get information on periodic or regular inquiries. Spiceworks also offers a team management dashboard to help management view and track key performance metrics.

Spiceworks also offers an on-premise version for businesses that want to set up and manage their in-house help desk operations locally. IT professionals can also manage tickets on their Android and iOS based smartphones using Spiceworks Mobile app. Professionals can also connect with the global Spiceworks community to share tips and best practices with the global professionals.

 

Spiceworks - Spiceworks Environment Summary
 
  • Spiceworks - Spiceworks Environment Summary
    Spiceworks Environment Summary
  • Spiceworks - Ticket Count by User
    Ticket Count by User
  • Spiceworks - Monitor active tickets
    Monitor active tickets
  • Spiceworks - Create FAQs and knowledge base
    Create FAQs and knowledge base
  • Spiceworks - View ticket summary
    View ticket summary
  • Spiceworks - Join Spiceworks community
    Join Spiceworks community
  • Spiceworks - Manage network performance
    Manage network performance
  • Spiceworks - Dashboard
    Dashboard
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

260 Reviews of Spiceworks

 

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Software Advice Reviews (106)
More Reviews (154)

Showing 1-20 of 106

Deb from Bluffton university
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

Spiceworks is free

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

The best thing about this is that there is a free version, so you can't beat the price. There are add on products that you can choose to pay for or not. It is very easy to use. Has great support through the Spiceworks community members.

Cons

I'm afraid this product will not be around much longer. They will have to offer a cloud version at some point, which I'm guessing will mean dollars.

Review Source
 
 

Cassie from Fca
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Cloud based IT management at its finest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I'm an end-user of Spiceworks (my IT department installed it). They're able to track software installations and updates and it makes troubleshooting pretty quick to resolve when I run into an issue.

Cons

I tried to follow the instructions for connecting to the cloud server, and it was a bit tricky to setup. I got through it after reading the support forums.

Review Source
 
 

Scott from Zon Engineering Inc.
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

A bit cumbersome to configure, but a good IT resource once fully deployed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Spiceworks is able to keep a cloud based inventory of all company owned devices, including computers, phones, printers, monitors and all peripherals.

Cons

I had to configure a remote DNS for Spiceworks so it wasn't using a dynamic IP address for data collection. Setting this up took a bit of research and more time than I was expecting.

Review Source
 
 

Peter from Zon Engineering Inc.
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Perfect IT solution for small businesses.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

As a small business, our IT budget is pretty minimal, so the ability to deploy Spiceworks on each computer with no cost overhead is a great solution for us.

Cons

With several remote employees, the initial setup was a bit challenging when dealing with multiple firewalls. After it was setup though, it was a breeze!

Review Source
 
 

Soumyajit from NYU
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

An good application for network monitor

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I enjoyed working with spiceworks as a network engineer

Pros

1. Its free;
2. Easy to use;
3. For any kind of basic network monitoring its one of the best tools in the market
4. It is also one of the best low cost ticketing software out there

Cons

In my 1 year of use of this product I have not seen any problem that displeased me. One think might me the free version contains advertisements.

Review Source
 
 

Brandon from Healthcare
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

Spiceworks Simply Works!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We deployed Spiceworks a couple years ago and the training needed was quite minimal. It has greatly improved our ability to track open tickets.

Cons

It can be a bit buggy at times and I would not mind seeing a face lift at some point in time. Also, the customer service is good but could be a bit better.

Review Source
 
 

Mary from SC Technical College System
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Spiceworks is very helpful to our company for network monitoring and online forums to help our IT professionals.

Cons

I don't have a con to this software. It does it's job very well and is used a lot at my company. It comes in handy quite often with the various features.

Review Source
 
 

Adonis from Fujitsu Telecom Systems Philippines Inc.
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Best tools to manage I.T system!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Spiceworks offers multiple module in managing I.T infrastructure. This involves I.T Inventory, HelpDesk and Monitoring. I used Spiceworks NMS and it's very good and easy to use. The dashboard give me enough information on what happening to my I.T system.

Cons

Deploying NMS requires integration with existing equipment. It is advise to collaborate with your vendor to get necessary information to register the equipment on the NMS.

Review Source
 
 

Scott from Zon Generation Ltd.
Specialty: Maintenance / Field Service
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Helped organize our computer software and hardware assets

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Spiceworks has been great for our company to help organize our IT assets as we have employees in several offices and field technicians that are on the road constantly. The ability to install the remote spiceworks client to report changes to hardware/software and track issues that come up has been an invaluable asset to our team.

Cons

it can be a bit cumbersome to setup remotely, especially through company firewalls. The support can use a bit of improvement for the initial configuration.

Review Source
 
 

Victor from Stoneleaf Construction LLC
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Spiceworks a great Help Desk suite with AiO preset that'll transform IT units into Rockstars!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend Spiceworks since can give you details that some other apps might be skipping out just like agent-less scanning that provides complete system details, including things like license keys for Microsoft software and toner levels on printers, the ability to manage Active Directory users and policies.
For sure the Purchasing tracking system will give you a hand to develop the IT Budget and track down your top ten assets requirements.

Pros

The ticketing system works great you can set categories and customize the SLA's at your convenience and with the reporting tool you can build your own Ticket time tracking charts and accomplishment report of tickets assigned and complete that works great for newly IT departments that want to leverage their support standards. It includes a user portal so people can keep track of their tickets but also allows tickets creation/update via email which makes things so simple for the end user you can customize this portal with the company logo and preset the auto response message using HTML code.
We have been using the inventory feature which is really robust gives plenty details about the IT assets and their warranties. You can set networks scans and Spiceworks will give you very detailed information about everything on your network.

Cons

Spiceworks software network management needs a lot of the time it is discovering items that you have no interest in managing remotely and yet it keeps finding stuff and bringing it to your attention. The ability to manually add inventory items gets overlapped for the constant network scanning.
Spiceworks could open up their code a bit more. Since some specific needs that wouldn't be difficult to integrate/allow but that aren't done with the OpenSource collaboration to add more features and solve the lack of some specific UX desirable features.

Review Source
 
 

Mike from Stickley
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

Best free helpdesk software available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have nothing but good things to say about Spiceworks. I have been using it since it started. Would highly recommend for anyone looking for a perfect helpdesk solution.

Cons

My only complaint would be the network inventory scanning. On large networks it will destroy your network.

Review Source
 
 

James from MSP Remote
Specialty: Software / IT
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Great IT management and help desk tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It integrates features that others offer at a premium rate. Spiceworks is completely free and allows IT to be more productive.

Cons

Wish the online version had more features and wish it was more designed for Managed Service Providers.

Review Source
 
 

Jasper from Per Expressie
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Spiceworks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great program, i really like the way everything works and the lay-out of all the features and functions

Cons

Customer-support sometimes isn't the fastest with replying to questions or complaints that don't have as much priority as others

Review Source
 
 

Ben from Capstone Mechanical
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Great Tool Overall, leaves a little to be desired though

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This tool has a ton of great functionality right out of the box. It promises to give you great insights into your network as well! You are able to see things that you wouldn't otherwise without an expensive networking solution.

Cons

One of my beefs with this product is that there are always issues to be resolved within the network just to get spiceworks to tell you about the device you are trying to monitor. You can set WMI right, admin credentials, SNMP, and still there are issues that make you spend more time working on spiceworks than getting things done

Review Source
 
 

Ciara from The Brilliant Club
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Very happy with ticketing service -simple and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall pleased with the product

Pros

Simplicity - all staff members find it easy to use, with minimal training
Pricing
Customer Service is good

Cons

Would prefer slightly better user experience - I think the overall design and look of the product could be improved (although maintaining the current simplicity)

Review Source
 
 

Mike from SMTD
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Not mush Spiceworks does not cover for an IT admin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Spiceworks coimmunity is a great resource for any issues as well.

Pros

Easy to use and navigate software from the get go. The ability to monitor your entire network from one program makes my job so much easier. The ability to track inventory, issues as well as print out reports helps me stay on top of any issues that come up last minute.

Cons

I cannot think of any as it does what it is created to do. I could see them added some premium features that would be prices based but then that might turn people away.

Review Source
 
 

Jason from DE-EL Enterprises, Inc.
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Good but Not Great.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Program is very cool in that you can send email to make tickets. Simple to use and cost effective, great choice for a variety of business sizes.

Cons

The program is good, but trust me there are supior programs out there that do the same thing an do it better. When you have issues, you are kinda on your own to fix.

Review Source
 
 

Michael from Neurospine LLC
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Free Helpdesk with an amazing community

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Free helpdesk with an amazing community of experts. Notification system works wonderful and you can update tickets via email as well. Very easy for users to submit a ticket with desktop shortcut as well in a few simple clicks.

Cons

Dashboard can be a little noisy at times and takes a little bit of orientation before you get used to it. Non intrusive ads are on the free version, but they are not pop ups and are easy to ignore.

Review Source
 
 

Jeremy from Sarcos
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

WOW just simply amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software is just fantastic, simply deploy, simply implementation, simple add on's. IT ticketing systems, Network monitors, asset finder, system alerts - simply well put together software.

Cons

Takes a whole bunch of server resources, so make sure to double what the suggested allotted amount.

Review Source
 
 

Jacob from I3 business solutions
Specialty: Software / IT
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2017

December 2017

Soiceworks isn’t very good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

-Can send email to make tickets.
-Cheap.
-Not very complicated.
Open source so you know what your getting

Cons

No support online
When something breaks it’s always bad and hard to fix
Way better options out there for the same thing

Review Source
 
 
 
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Showing 1-20 of 154


July 2018

July 2018

Spiceworks Help Desk is very easy to use, and is a great starter system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was incredibly easy to set up, and is fantastic for a growing company that needs to formalize help desk ops quickly.

Pros

I like that we were able to go from no formalized help desk software to a ticketed, manageable system in essentially days. Set up was simple, and our company has benefited greatly.

Cons

I think it's a bit clunky. Meaning that it lacks some versatility in the UI. Users in 2018 are accustomed to a slicker look and feel, and more automated options. I think that future releases could up the game, so to speak.

Review Source: Capterra
 

Joseph from ICT Authority
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Spiceworks IT Help Desk software is the best well developed solution for efficient collaboration.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software improved service delivery for the IT department because user support requests were captured in a real-time and assigned to officers.It became easy for the management to track how every individual is working and any pending issues were analyzed and sorted out.

Pros

It is user friendly with intuitive front end interface that offers excellent customer experience.
It offers satisfaction to end users since an issue is only resolved when the person requesting for assistance confirms that the matter has been solved.
It is also an affordable solution.

Cons

The software is mainly IT based and does not fit well in other fields that my require such a solutions.
Although it is meant for both small and large scale businesses,it is not robust enough to efficiently serve the large scale.

Review Source: Capterra
 


July 2018

July 2018

Spiceworks IT Helpdesk Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use this product for one of our biggest clients to monitor service calls as well as time it takes from when service is put in to when we respond, to when service call is completed. It really helps motivate the team to get things done in a timely manner.

Cons

We wish we could edit the calls easier, since the client isn't always accurate when entering issue they may be having.

Review Source: Capterra
 

Loyal from South Hamilton CSD
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Amazing Free Tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We get to communicate with our end users closer on issues and determine if we can guide them through the troubleshooting or walk to their location. It saves time and money while increasing communication.

Pros

You can't beat the price. It is free, easy to configure, and easy to use. It is cloud based so no internal setup. It does allow attachments so pictures and document guides can be sent back and forth with users asking for help as well.

Cons

You are limited in setup options and design. You can change some colors, text, and add some fields, but it is a basic free help-desk tool.

Review Source: Capterra
 


July 2018

July 2018

Spiceworks is awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's amazing that the software is free. We were able to implement a proper help desk system with all the features we needed at no cost.

The Spiceworks online community is amazing. The knowledge available there is as good as any other source on the Internet.

Pros

It's free. The help desk functionality does exactly what it's supposed to do. Users can submit tickets via email or through a portal, and support staff are notified and can acknowledge the tickets right away. When ticket updates are entered promptly, it provides excellent visibility into the life of a trouble ticket.

The Spiceworks community is amazing. It's our first stop when searching for answers to tough problems.

Cons

We occasionally have issues with the system not checking email for new support tickets. A restart of the software solves the problem.

Review Source: Capterra
 

Juan from Best Buddies International

July 2018

July 2018

when it works, it does what it needs to do, when it doesn't, customer support is top notch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Worth the headache, other helpdesk software comes at a cost and the support isn't nearly as good as Spiceworks.

Pros

free, tons of documentation online, support can't be beat with a response time of less than one hour, custom reports, easy to use/install plugins

Cons

based on having an in-house server set up solely to run spiceworks: service goes down on average 2-3x a month for no apparent reason which requires a 1hr+ reboot,

Review Source: Capterra
 

Zach from Chapman Middle School

July 2018

July 2018

My district used this so that teachers/staff could submit IT help requests.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This made it easy to submit requests as a user. I got an automated response letting me know that the request was submitted.

Cons

There didn't seem to be a priority rating when submitting requests. If my computer crashed and I needed something asap, there was no way of knowing how soon I would get help.

Review Source: Capterra
 


July 2018

July 2018

I use this tool as a help desk for my work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy and straightforward to submit tickets for help. Easy interface to see what tickets have come in and who they're assigned to.

Cons

While the user interface is simple, it's not very appealing or engaging. Things are similar on the backend of it as well.

Review Source: Capterra
 

Chaitanya from CTG Security Solutions

July 2018

July 2018

Best Network Monitoring tools for Networking Admins

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Free software for Network Monitoring and Managing Devices in the network.
Cloud based which can be accessible easily from anywhere.

Cons

Only Static IP... need to spend more time on configuring it to dynamic address. It takes a lot of time to do research.

Review Source: Capterra
 

Sam from East Aurora School District 131

July 2018

July 2018

With using this free service - you get exactly what you pay for.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It was free. The dashboard view made it easy to quickly see our tickets, and make assessments. The reporting feature were able to be scheduled and sent at intervals.

Cons

The email based platform was not ideal. It was difficult to get users to send in enough information to quickly troubleshoot and assess problems. We never used the portal side submission - so I imagine that would have made things easier. Once our database grew the system crashed quite frequently.

Review Source: Capterra
 

Matt from OTC Markets Group

July 2018

July 2018

The go-to for basic IT Help Desk needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- free
- ability to run in cloud or on premise
- customizable to some degree
- great community surrounding Spiceworks
- great and responsive support

Cons

- like most free software, it is somewhat limited in some areas
- doesn't necessarily meet full ITIL standards

Review Source: Capterra
 

Sergey from sbe Lifestyle Hospitality
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

Great HelpDesk / Inventory solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cost, up-to-date picture of the hardware inventory, logs, that can be used for internal audit purposes.

Pros

I used a free version of Spiceworks for several years. Installation of the application only takes few minutes. In just a few clicks you have a full robust system for ticketing and inventory. Another great perk is Spiceworks community, merely priceless resource where all the IT folks share their knowledge and can help you with random IT dramas. Great way to keep an eye on the hardware inventory. Getting it configured and working properly can be a challenge, but the results are well worth it. Not to mention great helpdesk ticketing functionality, that allows to put an order on how your service requests are processed on a daily basis.

Cons

I've only used a free version of the application. As I mentioned, one of the key reasons why I got it was for inventory purposes. Getting it work was a challenge. A lot of tweaking had to be done on the network to be able to query all of my PC and Mac workstations and servers. Nevertheless, the result was well worth it. Additionally, while the inventory is running, the system would be somewhat slow, but still managable. Great product! I highly recommend it to all IT admins out there.

Review Source: Capterra
 

Chet from Education At Work

July 2018

July 2018

great free product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a great helpdesk product for free! I tried other free solutions but none were as complete as this. I highly recommend to all those on a budget

Cons

They dont let you create user profiles. Everyone who submits s ticket puts in their email as a username. If they fat-finger or anything like that, it tracks it as a separate user.

Review Source: Capterra
 

Marvin from Springfield Greene Country Library

July 2018

July 2018

Great ticketing/inventory software with a great support community as well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great software, it has helped us to streamline out ticketing and get things done faster.

Pros

Honestly, Everything! This is great software and it's hard to believe that its free to use. as with anything there are going to be things here and there that some do not like, but the overall Idea behind this software and what it does and what it allows you to do is absolutely great!

Cons

I honestly have nothing bad to say about this software. I just really really like it. I suppose if I am forced to come up with some kind of con I would have to say it would be nice to have a fourth Priority level. One above High such as Urgent. but other than that. This is really a well thought out and well designed "IMO" piece of kit!

Review Source: Capterra
 


June 2018

June 2018

Great out of box experience

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Spiceworks works out of the box for discovering Windows AD computers and inventorying them. Very useful and saves lots of time

Cons

Lots of ads, but it is free so I will give them that. The ads though are still reasonable (for hardware you might want/need).

Review Source: Capterra
 


June 2018

June 2018

Mixed Feelings

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software reasonable easy to install and get working. The Help Desk ticket module was easy to configure and get working. The remote PC agents were simple to install(and uninstall) and once setup they communicated as expected. The help desk software does exactly as it was intended.

Cons

Most guides and integrations are several years old at best. The base software is solid and being worked on but it is kind of limited on integrations as they are mostly provided by the public. Without extensive knowledge or developer skills it only functions as a help desk.
It is free but I could not give it 5 Stars for value because there are other free products that can do it better with a lot of additional modules available from the developers.

Review Source: Capterra
 


June 2018

June 2018

We use this product for our technical support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a free product, you can't complaint when it is free.

Pros

This product is easy to use and managed. It doesn't take much time to implement this product. It has many packaged included like network device inventory, locate devices, alerts and asset location tracking.

Cons

Their help desk feature tends to be quirky for end users. Knowledge in SQL to get special reports. Load limitation for larger companies.

Review Source: Capterra
 

Chris from RDI Corp

June 2018

June 2018

Simple Helpdesk Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

If you don't have a helpdesk software and are just looking for a "good" enough approach, the free version works well but has ads. Great for use for less complex needs such as facility management.

Cons

This isn't as complex as other software packages so don't expect it to perform alot of intelligence based reporting or ticket automation.

Review Source: Capterra
 

Gregory from Freelance Web Designer/Developer

June 2018

June 2018

Excellent helpdesk system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has very good support, it is very easy to use and this system provides everything necessary for remote assistance services.

Cons

It is a system designed for small and medium corporations, I highly recommend its use in these types of companies mentioned, it may not meet all the needs of a huge company.

Review Source: Capterra
 

Doriann from Miga's Bakery-Deli-Cafe
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

An excellent trip to the organization, control and monitoring of my company LAN.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I get control of the company's computer park and with software's functionalities I was able to get all the information about their life time. It also allowed me to carry the statistics of activities and faults in LAN allowing me to study their numbers and attack the problems with greater precision.

Pros

It is a Swiss Army knife for network administrators allowing inventory, equipment monitoring and failure tracking and activities within the same package. It is great to be able to have everything you need within reach of an IP address, in addition to being able to receive as many notifications as you want and of what you want within the operation of the network.

Cons

The hardware requirements are many, leaving out all those equipment with few features. Although software as such does not merit investment, it concentrates on the necessary hardware.

Review Source: Capterra
 
 
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