Spiceworks Software


 

Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support via multiple channels and tracking agent's’ performance, among others. Support agents can closely monitor every IT incident and track abrupt changes occurring in the network.

The self-service portal allows users to submit tickets, track progress and view informative resources from the knowledge base. With Spiceworks, businesses can also create a centralized knowledge base from where users can get information on periodic or regular inquiries. Spiceworks also offers a team management dashboard to help management view and track key performance metrics.

Spiceworks also offers an on-premise version for businesses that want to set up and manage their in-house help desk operations locally. IT professionals can also manage tickets on their Android and iOS based smartphones using Spiceworks Mobile app. Professionals can also connect with the global Spiceworks community to share tips and best practices with the global professionals.

 

Spiceworks - Spiceworks Environment Summary
 
  • Spiceworks - Spiceworks Environment Summary
    Spiceworks Environment Summary
  • Spiceworks - Ticket Count by User
    Ticket Count by User
  • Spiceworks - Monitor active tickets
    Monitor active tickets
  • Spiceworks - Create FAQs and knowledge base
    Create FAQs and knowledge base
  • Spiceworks - View ticket summary
    View ticket summary
  • Spiceworks - Join Spiceworks community
    Join Spiceworks community
  • Spiceworks - Manage network performance
    Manage network performance
  • Spiceworks - Dashboard
    Dashboard
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

200 Reviews of Spiceworks

 

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Software Advice Reviews (95)
More Reviews (105)

Showing 1-20 of 95

James from MSP Remote
Specialty: Software / IT
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Great IT management and help desk tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It integrates features that others offer at a premium rate. Spiceworks is completely free and allows IT to be more productive.

Cons

Wish the online version had more features and wish it was more designed for Managed Service Providers.

Review Source
 
 

Jasper from Per Expressie
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Spiceworks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great program, i really like the way everything works and the lay-out of all the features and functions

Cons

Customer-support sometimes isn't the fastest with replying to questions or complaints that don't have as much priority as others

Review Source
 
 

Ben from Capstone Mechanical
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Great Tool Overall, leaves a little to be desired though

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This tool has a ton of great functionality right out of the box. It promises to give you great insights into your network as well! You are able to see things that you wouldn't otherwise without an expensive networking solution.

Cons

One of my beefs with this product is that there are always issues to be resolved within the network just to get spiceworks to tell you about the device you are trying to monitor. You can set WMI right, admin credentials, SNMP, and still there are issues that make you spend more time working on spiceworks than getting things done

Review Source
 
 

Ciara from The Brilliant Club
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Very happy with ticketing service -simple and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall pleased with the product

Pros

Simplicity - all staff members find it easy to use, with minimal training
Pricing
Customer Service is good

Cons

Would prefer slightly better user experience - I think the overall design and look of the product could be improved (although maintaining the current simplicity)

Review Source
 
 

Mike from SMTD
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Not mush Spiceworks does not cover for an IT admin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Spiceworks coimmunity is a great resource for any issues as well.

Pros

Easy to use and navigate software from the get go. The ability to monitor your entire network from one program makes my job so much easier. The ability to track inventory, issues as well as print out reports helps me stay on top of any issues that come up last minute.

Cons

I cannot think of any as it does what it is created to do. I could see them added some premium features that would be prices based but then that might turn people away.

Review Source
 
 

Jason from DE-EL Enterprises, Inc.
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Good but Not Great.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Program is very cool in that you can send email to make tickets. Simple to use and cost effective, great choice for a variety of business sizes.

Cons

The program is good, but trust me there are supior programs out there that do the same thing an do it better. When you have issues, you are kinda on your own to fix.

Review Source
 
 

Michael from Neurospine LLC
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Free Helpdesk with an amazing community

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Free helpdesk with an amazing community of experts. Notification system works wonderful and you can update tickets via email as well. Very easy for users to submit a ticket with desktop shortcut as well in a few simple clicks.

Cons

Dashboard can be a little noisy at times and takes a little bit of orientation before you get used to it. Non intrusive ads are on the free version, but they are not pop ups and are easy to ignore.

Review Source
 
 

Jeremy from Sarcos
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

WOW just simply amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software is just fantastic, simply deploy, simply implementation, simple add on's. IT ticketing systems, Network monitors, asset finder, system alerts - simply well put together software.

Cons

Takes a whole bunch of server resources, so make sure to double what the suggested allotted amount.

Review Source
 
 

Jacob from I3 business solutions
Specialty: Software / IT
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2017

December 2017

Soiceworks isn’t very good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

-Can send email to make tickets.
-Cheap.
-Not very complicated.
Open source so you know what your getting

Cons

No support online
When something breaks it’s always bad and hard to fix
Way better options out there for the same thing

Review Source
 
 

Matthew from Lutheran Family Services Rocky Mountains
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

We Love Spiceworks

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Spiceworks is awesome, and the community is an endless resource for knowledge.

Pros

It's Free!
Easy to get up and running
Modules for network inventory, purchasing, and knowledge base
The Spiceworks community is outstanding

Cons

Support from Spiceworks can sometimes be a little slow, but that's to be expected with free software.

Review Source
 
 

Mitch from GKS
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

I'm a fan

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

My favorite thing about Spiceworks is how much you can do for the price (free) and how easy it is to use.

Cons

The negative, for me, would be the organization of network scanning and monitoring. But it's definitely worth giving a shot.

Review Source
 
 

Wilfredo from Mitec
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Simple and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The simplicity of the software, easy to use and the information is easily accessible. The reporting was sent directly to my emails and easy to distinguish what information was important.

Cons

There are constant reminder to install tools that give you more access, that are not originally in the setup wizard.

Review Source
 
 

naveen from Computer Aid Inc
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Simple yet powerful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall satisfied, will continue to use the product and recommend

Pros

Easy to get one's hand around this tool
User-friendly
The product is evolving continuously through user feedback

Cons

The limitation it had on user accounts in trial version!

Review Source
 
 

Kevin from UB SDM
Specialty: Education
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

Perfect for smaller Help Desks and very good for larger ones

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The price was perfect
The reporting features are great
Setting permission levels and creating user accounts is quick and simple
The ability to communicate with other users for advice is great
The alerts for when a new ticket is created helps a lot

Cons

It was a little difficult to navigate through the program but once you get used to it you will be fine.

Review Source
 
 

James from Frosch Travel
Specialty: Hospitality / Travel
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Spiceworks has been a great help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great for medium and small businesses. The resources available through Spiceworks makes it well worth the cost of admission.

Pros

From the download to the end of the install, Spiceworks is very easy to set up.
It is easy to mange, you don't need a network admin.
It is easy to use, you don't have to be in IT.

Cons

While Spiceworks is very easy to use it is not designed for a large businesses.
Some patches force you to reset views (No big deal)

Review Source
 
 

Trista from The School District of the City of York
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

Experience has been good, but needing more features and abilities

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

-The program is Free, - relatively Easy to Use, - email notification makes for easy response communication - simply looking; not too complex to not understand how to operate within the system

Cons

- doesn't have the areas to input information that is required by our company. Also doesn't have the ability for auto populating equipment into tickets when person is selected.

 
 

Susie from City of Rowlett
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Spiceworks is easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It's user friendly and the design is neat. More functionality with reports would be nicer.

Pros

It's user friendly and the design is neat.

Cons

More functionality with reports would be nicer.

 
 

Estevan from Rowlett
Specialty: Public Sector
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

Spiceworks is good, since it's free

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is good for a free product, sometimes a bit overwhelming and sometimes a bit underwhelming.

Pros

It's free and does have a lot of functions.

Cons

Lots of those functions are not setup and unless you pay for support, it's user community for help, which isn't always helpful.

Advice to Others

If you don't have the money it's great, else, look for other product.

 
 

Javier from MANESA
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Spiceworks is recommended for power users only

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It has some wonderful features like IP tracking and software audit.

Pros

A powerful tool for admins and those who want to audit PC's.

Cons

You have to pay to free all the modules.

Advice to Others

Don't buy it. There are some other cheaper options that do the same.

 
 

alain from International American University
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Spicey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Too complicated for something that should be simple. Creates too many tickets for one task. Font is too bad.

Pros

Don't know.

Cons

Mentioned in the review.

Advice to Others

Could be simpler.

 
 
 
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Showing 1-20 of 105

Eric from Akansas Otolaryngology Center

May 2018

May 2018

Using this software to manage inventory of computers and other network devices in our office.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to more effective monitor the devices in our network is a great benefit!

Pros

It helps greatly in notifying me of problems in our network whether devices not updated, or devices running out of drive space.

Cons

I have to manually remove computers or devices that are no longer on the network even after a network re-scan is done.

Review Source: Capterra
 

Becky Jewell from Zentail
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Best for IT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Spiceworks IT makes it easy for my team and I to manage difficult IT tickets as well as track our own internal projects. The in-app emailing notification system helps keep clients up to date on ticket progress, so that we don't have to update tickets and email clients separately.

Pros

Spiceworks IT Help Desk is great to help manage ticket times and IT tasks. I like that it is made specifically for IT tickets or level 2 software support scenarios, it's definitely more for IT than for software development or software feature tracking. The modules are a little easier to look at than Fogbugz. The admin portal is also easy to use and manage teammates and team workloads - managing inbound tickets and creating brand new tickets (as a manager) to send out tasks is easy.

Cons

For me it took a while to ramp up and get trained on Spiceworks IT - it was a little bit less intuitive than Fogbugz and JIRA, but, once you learn how it works, it's much better. If anything goes wrong customer support is pretty good. For software development projects where repositories are being merged/ features are being tracked ect it isn't the best fit.

Review Source: Capterra
 


May 2018

May 2018

I used a free trial of Spiceworks to analyze the PC's and servers in our network

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Detailed server stats at your fingertips generated automagically from an initial scan; links out to useful resources from each host page.

Cons

Price for the full version was out of our budget. Service had to be running in order to gather metrics, sometimes would not have the latest information and needed to restart the service to kick off another round of scans.

Review Source: Capterra
 

Stephen from Reynolds and Moore, LLC

May 2018

May 2018

Great Software and Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is a great one. It has a great support community behind it and the features are exactly what's needed.

Pros

I love the way the community feeds into this software to bring new ideas and features. Being free is another great thing too!

Cons

I don't have anything bad to say because it's such a great service. I have used it for a while now and love it.

Review Source: Capterra
 

Douglas from Courtesy Auto Group

May 2018

May 2018

Good basic software for In house IT Departmet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

First and foremost this is free software. It allows are IT department to track and support many tickets. Relatively easy to use. Documentation and Webinars are more than adequate.

Cons

We had a little difficulty installing product and getting it set up the way we wanted it but nothing major. Bug fixes and updates are slow but they are free!

Review Source: Capterra
 

Gloria from HCE Myron

May 2018

May 2018

The software is completely free and you get a full service network monitoring and help desk system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It provides you with a very professional email address and you get your own portal, so that makes it easier for clients and coworkers to submit tickets.

Cons

The scanning tool might need a little improvement, as per it gets really slow sometimes and the only support they provided is through email.

Review Source: Capterra
 

Tyrone from Premier Learning Solutions

May 2018

May 2018

Free helpdesk with everything you need to succeed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The community is very reliable and knowledgeable. That alone is what makes Spiceworks stand out. Users love the assistance and solutions, plus the ease of submitting tickets with a couple clicks.

Cons

I can't think of any. If you've got a smaller business with limited funds, this would be perfect to keep overhead low.

Review Source: Capterra
 

Matthew from Information Technology and Services

May 2018

May 2018

Asset and Support Tracking at its finest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The tool has been depoloyed to all users at the health center I am affiliated with. The team has the ability to track and monitor support requests on a daily basis. The tool is easy to use.

Cons

I have not found any cons with the product at this time. Integration with our other products has been simple and easy to use.

Review Source: Capterra
 

Melissa from Suttell & Hammer

May 2018

May 2018

Generic Looking

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The portal is easy to click around and you receive an email confirmation that a ticket has been submitted.

Cons

The portal is very generic looking and not visually appealing. Also, you can't view past tickets by category. That would be helpful when addressing a recurring issue.

Review Source: Capterra
 

Robert from Boston Laser/Boston Eye Group

May 2018

May 2018

Great Help Desk Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use and price point for Spiceworks is perfect for a team of our size. Ticket updating is great for end users.

Cons

Stats and data only being stored for 30 days makes it hard to look back at efficiency of the work group and individual users.

Review Source: Capterra
 

Jeff from Seven Hills Technologies

May 2018

May 2018

This is a go to service management system for small shops and anyone getting started

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The community behind spiceworks has to be the best thing about it. The product itself would not be the same without the community. The help desk is great for someone starting out.

Cons

Lack of advanced service management functions. I would of thought the product would have greatly improved over time but I can't say I have seen that.

Review Source: Capterra
 

Jim from Charter One Realty
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Spiceworks Help Desk has made my life easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to track and prioritize work that needs to be done and communicate with the user about the progress of their request.

Pros

It enables my user base to submit requests easily and allows me to communicate effectively with those users as far as the progress of the request and helps me to track requests. No more losing my "To Do" list. In addition, I can add a ticket for something I want to get taken care of, assign it a priority and follow updates all from one place. I also have the ios app so I can see it anywhere. In addition to all that, it is free!

Cons

It's hard to say what I don't like because I am not terribly familiar with other Help Desk Software for comparison. The initial setup was a little confusing for me. There was support but it was email and so there was a bit of time delay. Getting users to understand that they don't need to send a new email everytime because it creates a new ticket has been a challenge.

Review Source: Capterra
 

Amanda from Tanger Outlets
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

SpiceWORKS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is free, there is a ton of content in the forums and nice little giveaways. (I have gotten many pairs of socks and Gift Cards though this.)

Pros

I love SpiceWorks. There are so many features when using SpiceWorks. There is a Forum that you can use to get help or chat with other users. There are giveaways and discounts for products. The ticket system is fantastic. When submitting tickets you can run reports and schedule them to pull a specific type of ticket and run a report at a specific time. It is super user friendly. There is too much content to name here.

Cons

The inventory Scan feature is not always accurate. The periodic upgrades are annoying, and some upgrades makes a drastic change. The mobile app is quirky. Does not support MAC OS

Review Source: Capterra
 

John from Tanner Clinic

May 2018

May 2018

Lots of features, needs lots of babysitting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's worth a try in your organization, especially for small to mid-sized organizations. More than 1-2K devices are better of with other products.

Pros

I liked that you can download, install, and scan relatively quickly, within an hour or so. The price is good too (free)

Cons

Once you click 'go' you never know what it's going to do next, we had surprise after surprise, from slowing the network down to a 'crawl' to never ending scanning, it would never stop. No direct feedback of what it's doing other than a status bar that's always moving.

Review Source: Capterra
 

Ovidiu from WJC

May 2018

May 2018

Easy to use, effective, and free tool. What else do you need?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The helpdesk is free for unlimited users, you cannot get better than this. This tool is great for setting up IT help desk in house.

Cons

Reporting can be a bit tricky to use and is not very intuitive on the use of some fields. Customisation is sadly limited.

Review Source: Capterra
 

Mark from REI
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Good basic help desk software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Spiceworks offers a good help desk system at the best price out there.

Pros

Easy to set up and get running. Offers enough settings and features to meet the needs of most organizations.

Cons

It is a bit limited in its features out of the box. Support is generally good but oftentimes just refers you to threads in their support community.

Review Source: Capterra
 


May 2018

May 2018

I love this software. It can be a bit buggy though...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This will pull all sorts of date from the computer on your network for the purpose of inventory and tracking usage. This is great for an IT administrator such as my self.

Cons

Some times it just doesn't want to scan very well. Either a connection was lost to the computer or it will just never want to connect. So you have to go through the system looking for whats blocking/ailing it. Very annoying. But once setup it is smooth sailing. Also lost of plug ins for tracking other online software in one dashboard interface.

Review Source: Capterra
 

Priyanka from Lingayas University
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Good software for IT helpdesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

One place for all IT requests. Customize to meet your needs. Not many Pros except that its free and once its set up its easy as most others like it to use.

Cons

The only thing I dislike is that spiceworks only supports Windows Servers. I hope in the future they start supporting Mac OSX. Spiceworks is that it takes a very long time to do a scan, and I mean SEVERAL hours.

Review Source: Capterra
 

Phil from Transition Patient Services, LLC

May 2018

May 2018

Spiceworks was a nice program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We used Spiceworks for ticketing and network monitoring. Never had any issues with the software but it had limited features

Cons

The ticketing system had a limited auditing trail. Also the network monitoring tools had only basic options.

Review Source: Capterra
 


May 2018

May 2018

Simple and Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Aside from Spiceworks being a free software, it is easy to use and the software's layout works very well.

Cons

The reporting can be improved. and as for the customer support, you'll have to wait until an administrator responds to your inquiry.

Review Source: Capterra
 
 
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