Spiceworks Software

Convenient and works well

Love it, and love the SW community.

Pros

The free ticketing has helped our department TREMENDOUSLY! Also, with the free cloud helpdesk features, we have easily set it up for us and the maintenance as two separate ticketing systems. Maintenance likes it, we like it, yes.

Cons

None that I can think of. I always recommend it to people.

The most informative, outstanding product and unique way of monitoring your network

If I talk about my overall experience I would say, Spiceworks Network Monitor is considered to be the best ever ticketing software.

Pros

I like almost each and everything about Spiceworks Network Monitor. It is super easy to use and set up. It can be used perfectly in monitoring software installations as well as checking license expiry. It helps us a lot in solving our several problems. Its' easy to use and simple interface is highly appreciable. It keeps me alert about the significant issues prevailing.

Cons

It is no doubt the most useful software. One of the drawbacks is that this seems to be quite complicated to the new beginners due to which user needs to have bit training of it in order to have complete command on it. Other than that it is an amazing product.

Help for IT

Pros

Spice works helps with th IT department to learn, educate, buy and review. Also implement new ideas because of spice works.

Cons

The resources are there for the it department to use, but my it department chooses to not utilize all the information on spiceworks.

Spiceworks it help desk

Pros

free version, to be installed on linux machine and to be managed without extra costs

Cons

free version, easy to be installed on the server to be used in the company will unlimited access

All Round Helpdesk Software For Your Needs

Pros

Everything is bundled - Computer and hardware inventory, ticket system, live chat, incident reporting.

Cons

It is somewhat complicated for new users.

It's a ticketing system when that is the only thing you want

We used this ticketing system for a while before moving to a different software. It's a great basic ticketing software. No frills, no bells and whistles. So if that's all you need, then you are great. But if you need to do some real SLA monitoring, or reporting, this is not for you. No asset tracking or history.

Pros

Does a decent job as a ticketing software.

Cons

No asset tracking. No reporting. No other uses other than ticketing.

Best ever network management product

If I talk about my overall experience I would say, it is the best platform that offers us superb ways of monitoring your network.

Pros

What I like most about Spiceworks Network Monitor is that it provides us tons of useful information about several devices. It also offers us for setting up network map and also helps us in creating helpdesk. Furthermore, it helps us not only in monitoring disk space but also let us check printer toner levels. Moreover plus point is that it is free so user can easily have free trial of it. Another worth mentioning thing is that it let us have view of critical systems in a single glance.

Cons

There is really nothing that I dislike about this awesome product. Although it is perfect software, one of the complaints is that this software is not designed for large businessess which I wish it could be.

IT Helpdesk investigation

Pros

When used solely on it own it works rather well where updates and tasks are consolidated. This software is good for small to medium organizations looking for a help desk solution with incident reporting.

Cons

We have been battling to get automated logging to work with third party software, especially with how fast tech and updates move forward, it is a little tedious to have to write out every incident. However for smaller organizations, this software is ideal.

Favorite Software Plus Community

Allowed us to quickly implement inventory system, alerting, and helpdesk.

Pros

Incredibly active and helpful community. Killer features for helpdesk, and can be customized easily.

Cons

Performance suffered after 7.0 update a few years ago.

The Way To Go for HD

Pros

This is a solid software that is reliable using the Cloud of SpiceWork and all of the tools included

Cons

There's always the SpiceWorks branding everywhere and the software is a bit laggy but this isn't a problem at all...

Spiceworks just works

Pros

I love the idea of this product, supported fully by the IT professional community. It has no cost and provides a helpdesk that does the job well. Additional features such as inventory, reporting and monitoring make it a very valuable tool.

Cons

It may not provide a well polished look and can be somewhat difficult to setup.

It's simple and it works

We have been using Spiceworks IT Help Desk in our organization of around 49 staff for several years now and it works well for what we need it to do. We would suggest it to any organizations our size that are doing IT Help Desk work in house.

Pros

Spiceworks is an easy way to manage IT help desk requests within your organization. It's easy to use and automates emails and updates along the way as problems are being solved by your team. It's also easy to setup when you are managing all of your help desk problems in-house and not hiring that out.

Cons

The automated emails are the most attractive but they are efficient. The system also only works well to the extent to which your team is willing to keep the tickets up to date.

Great Helpdesk product and it's FREE!!!!

I have had an overall great experience with this product. I have used it at two different jobs over the last 10+ years and it has always stayed free and always gotten better.

Pros

The fact that it is 100% free is amazing. Secondly, it is very easy to setup, maintain and to use. It solves all of our needs for documenting our work via a ticketing system. Its reliable and also the Spicework Community is a great resource for answering technical questions. We actually use two installations of this: one for the IT team to document their work and also one for our Maintenance department to document maintenance requests and tickets and it works great.

Cons

The software is not perfect and sometimes locks up or stops working and must be restarted. Other than that, I have no complaints.

Spiceworks Review

Spiceworks IT Help Desk has helped us streamline the IT request process and, in turn, saves us time and money.

Pros

I love the ease of communication and the ability to reassign tasks.

Cons

Too many email notifications. While it's nice to be informed at each stage of the process, getting three emails about the same thing is a little over the top.

Easy for users but needs more for managers

Pros

Setting up Spiceworks and using it is very easy.

Cons

When it comes to getting statistics on tickets like time and number of tickets

Support forums are really handy for less technically included users

Pros

We setup Spiceworks to monitor software installations and license expiration/renewals. When we run into an issue, the forums on the Spiceworks website are really handy for helping us solve our problems. If we ask a question, there is usually someone available to respond within the same day.

Cons

We don't have a central computer server located in our office, and rely solely on cloud computing. This is a problem when you're trying to configure an IP address and port number for each terminal unit to send data back to a central collection point.

Spiceworks for IT Management

I am happy overall with the software. The best part is that it is free. The information from the community is next to none.

Pros

It is an all-inclusive management tool for IT professionals. It has a network scanner/mapper as well as a built in Help Desk. Best of all, is that it is free. The interface is easy to use, and it can be deployed as server based. The support team is quite helpful, and they update the software often. The forums on the internet are some of the best out there for finding solutions to problems. Users are usually rated by "peppers" for contributing to the Spiceworks IT community.

Cons

Updates are buggy from time to time. A bad update install has taken down the software for a week at one point. The network scanner/mapper is bandwidth intensive and seems to run all of the time.

Most effective, impressive and powerful application

Overall I would say it is an excellent invention indeed. It solves our problems quickly in short time. I would say it is the most authentic and reliable product.

Pros

Spiceworks Network Monitor is an outstanding software indeed that I use frequently for the purpose of ticketing, researching as well as tracking and resolving may I.T related issues. Its value for money is great. If I talk about its support it is fabulous indeed. In order to manage help desk ticketing in a best way Spiceworks Network monitor is the best choice.

Cons

As far as I am concerned with this software there are not as such negative sides of this software. Sometimes the system gets slow due to which software gives slower response. Its inventory should be improved. Apart from this it is superb software that runs awesomely.

Spiceworks suitable for any project

Is very helpful when my client assign any story to me

Pros

Spice Works have assign task easily and take follow up with people

Cons

No code repository is need to maintain separately is hard

Awesome Help Desk Solution with an amazing support community

Helped manage the entire cycle of ticketing very smooth. The documentation and support from the community helped us tremendously.

Pros

Has almost every feature a help desk solution should have - beside basic ticketing tracking, has features for tracking inventory. Provides access to great documentation, and solutions to so many technical issues.

Cons

The interface on the admin and client side seem a bit cluttered, little simplification could help.