Spiceworks Software


 

Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support via multiple channels and tracking agent's’ performance, among others. Support agents can closely monitor every IT incident and track abrupt changes occurring in the network.

The self-service portal allows users to submit tickets, track progress and view informative resources from the knowledge base. With Spiceworks, businesses can also create a centralized knowledge base from where users can get information on periodic or regular inquiries. Spiceworks also offers a team management dashboard to help management view and track key performance metrics.

Spiceworks also offers an on-premise version for businesses that want to set up and manage their in-house help desk operations locally. IT professionals can also manage tickets on their Android and iOS based smartphones using Spiceworks Mobile app. Professionals can also connect with the global Spiceworks community to share tips and best practices with the global professionals.

 

Spiceworks - Spiceworks Environment Summary
 
  • Spiceworks - Spiceworks Environment Summary
    Spiceworks Environment Summary
  • Spiceworks - Ticket Count by User
    Ticket Count by User
  • Spiceworks - Monitor active tickets
    Monitor active tickets
  • Spiceworks - Create FAQs and knowledge base
    Create FAQs and knowledge base
  • Spiceworks - View ticket summary
    View ticket summary
  • Spiceworks - Join Spiceworks community
    Join Spiceworks community
  • Spiceworks - Manage network performance
    Manage network performance
  • Spiceworks - Dashboard
    Dashboard
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

148 Reviews of Spiceworks

 

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Software Advice Reviews (91)
More Reviews (57)

Showing 1-20 of 91

Mike from SMTD
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Not mush Spiceworks does not cover for an IT admin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Spiceworks coimmunity is a great resource for any issues as well.

Pros

Easy to use and navigate software from the get go. The ability to monitor your entire network from one program makes my job so much easier. The ability to track inventory, issues as well as print out reports helps me stay on top of any issues that come up last minute.

Cons

I cannot think of any as it does what it is created to do. I could see them added some premium features that would be prices based but then that might turn people away.

Review Source
 
 

Jason from DE-EL Enterprises, Inc.
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Good but Not Great.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Program is very cool in that you can send email to make tickets. Simple to use and cost effective, great choice for a variety of business sizes.

Cons

The program is good, but trust me there are supior programs out there that do the same thing an do it better. When you have issues, you are kinda on your own to fix.

Review Source
 
 

Michael from Neurospine LLC
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Free Helpdesk with an amazing community

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Free helpdesk with an amazing community of experts. Notification system works wonderful and you can update tickets via email as well. Very easy for users to submit a ticket with desktop shortcut as well in a few simple clicks.

Cons

Dashboard can be a little noisy at times and takes a little bit of orientation before you get used to it. Non intrusive ads are on the free version, but they are not pop ups and are easy to ignore.

Review Source
 
 

Jeremy from Sarcos
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

WOW just simply amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software is just fantastic, simply deploy, simply implementation, simple add on's. IT ticketing systems, Network monitors, asset finder, system alerts - simply well put together software.

Cons

Takes a whole bunch of server resources, so make sure to double what the suggested allotted amount.

Review Source
 
 

Jacob from I3 business solutions
Specialty: Software / IT
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2017

December 2017

Soiceworks isn’t very good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

-Can send email to make tickets.
-Cheap.
-Not very complicated.
Open source so you know what your getting

Cons

No support online
When something breaks it’s always bad and hard to fix
Way better options out there for the same thing

Review Source
 
 

Matthew from Lutheran Family Services Rocky Mountains
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

We Love Spiceworks

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Spiceworks is awesome, and the community is an endless resource for knowledge.

Pros

It's Free!
Easy to get up and running
Modules for network inventory, purchasing, and knowledge base
The Spiceworks community is outstanding

Cons

Support from Spiceworks can sometimes be a little slow, but that's to be expected with free software.

Review Source
 
 

Mitch from GKS
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

I'm a fan

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

My favorite thing about Spiceworks is how much you can do for the price (free) and how easy it is to use.

Cons

The negative, for me, would be the organization of network scanning and monitoring. But it's definitely worth giving a shot.

Review Source
 
 

Wilfredo from Mitec
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Simple and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The simplicity of the software, easy to use and the information is easily accessible. The reporting was sent directly to my emails and easy to distinguish what information was important.

Cons

There are constant reminder to install tools that give you more access, that are not originally in the setup wizard.

Review Source
 
 

naveen from Computer Aid Inc
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Simple yet powerful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall satisfied, will continue to use the product and recommend

Pros

Easy to get one's hand around this tool
User-friendly
The product is evolving continuously through user feedback

Cons

The limitation it had on user accounts in trial version!

Review Source
 
 

Kevin from UB SDM
Specialty: Education
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

Perfect for smaller Help Desks and very good for larger ones

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The price was perfect
The reporting features are great
Setting permission levels and creating user accounts is quick and simple
The ability to communicate with other users for advice is great
The alerts for when a new ticket is created helps a lot

Cons

It was a little difficult to navigate through the program but once you get used to it you will be fine.

Review Source
 
 

James from Frosch Travel
Specialty: Hospitality / Travel
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Spiceworks has been a great help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great for medium and small businesses. The resources available through Spiceworks makes it well worth the cost of admission.

Pros

From the download to the end of the install, Spiceworks is very easy to set up.
It is easy to mange, you don't need a network admin.
It is easy to use, you don't have to be in IT.

Cons

While Spiceworks is very easy to use it is not designed for a large businesses.
Some patches force you to reset views (No big deal)

Review Source
 
 

Trista from The School District of the City of York
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

Experience has been good, but needing more features and abilities

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

-The program is Free, - relatively Easy to Use, - email notification makes for easy response communication - simply looking; not too complex to not understand how to operate within the system

Cons

- doesn't have the areas to input information that is required by our company. Also doesn't have the ability for auto populating equipment into tickets when person is selected.

 
 

Susie from City of Rowlett
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Spiceworks is easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It's user friendly and the design is neat. More functionality with reports would be nicer.

Pros

It's user friendly and the design is neat.

Cons

More functionality with reports would be nicer.

 
 

Estevan from Rowlett
Specialty: Public Sector
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

Spiceworks is good, since it's free

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is good for a free product, sometimes a bit overwhelming and sometimes a bit underwhelming.

Pros

It's free and does have a lot of functions.

Cons

Lots of those functions are not setup and unless you pay for support, it's user community for help, which isn't always helpful.

Advice to Others

If you don't have the money it's great, else, look for other product.

 
 

Javier from MANESA
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Spiceworks is recommended for power users only

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It has some wonderful features like IP tracking and software audit.

Pros

A powerful tool for admins and those who want to audit PC's.

Cons

You have to pay to free all the modules.

Advice to Others

Don't buy it. There are some other cheaper options that do the same.

 
 

alain from International American University
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Spicey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Too complicated for something that should be simple. Creates too many tickets for one task. Font is too bad.

Pros

Don't know.

Cons

Mentioned in the review.

Advice to Others

Could be simpler.

 
 

Angelo from International American University
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Spicework needs improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like the way Spicework is executed, however, it needs improvement. We were using it with the combination of our Gmail account. There are times it doesn't show who the sender is, so we have to locate it from our mailbox, which is an extra step we don't need.

Pros

It enables the user to keep track on how long the individual spends on the assigned task.

Cons

It needs to tell the user who the sender is, rather than guessing who sent it. We can improve on adding graphics to make it look more appealing to the user.

Advice to Others

N/A

 
 

Ronnie from International American University
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Useful but too cumbersome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Spiceworks provides a valuable way to keep track of tasks and to provide a system of accountability for employers. The interface of the platform creates a few issues. The size of the font in tickets is too small, it makes it difficult to work from it on a daily basis. Also, there are a few glitches with how information is displayed when the screen is enlarged. It's difficult to see the last ticket as it is often hidden under the field where you view information. When you link tickets to a group email, it doesn't always show who the ticket is from...instead, it lists the ticket as coming from the group email...which makes it difficult to follow up on issues.

Pros

Provides a way to track tasks, creates reports on productivity.

Cons

The size of the font in tickets is too small, it makes it difficult to work from it on a daily basis. Also, there are a few glitches with how information is displayed when the screen is enlarged. It's difficult to see the last ticket as it is often hidden under the field where you view information. When you link tickets to a group email, it doesn't always show who the ticket is from...instead, it lists the ticket as coming from the group email...which makes it difficult to follow up on issues.

Advice to Others

I honestly wouldn't recommend it unless there are improvements to some of the issues I've mentioned before. As I do not work at a tech company, it does not provide a better way of keeping track of tasks (in a way that makes using email inefficient)

 
 

Nick from International American University
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Not Very Satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We tried using Spiceworks at my work, but it was way too glitchy to be effective. Tickets were created that didn't include the email address of the person emailing us and when I responded, the message didn't go anywhere! I had to contact our Spiceworks admin to dig into the system and figure out where these messages came from and it ended up taking days to things that should have taken minutes. Ultimately it seemed easier to just go back to using other software instead of your ticketing system.

Pros

I like the idea of a ticketing system, but Spiceworks was too cumbersome to be effective. I also like that Spiceworks is stationed in Austin.

Cons

Emails got lost, the interface wasn't intuitive, the search function was inefficient.

Advice to Others

Try a collaborative inbox in Gmail instead.

 
 

Md from International American University
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Amazing Help Desk Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a degree granting Business school. We use Spiceworks on a daily basis to track and resolve technical issues. The interface is easy and intuitive. It works perfectly. There are a lot of resources available like video tutorial. I will highly recommend Spiceworks.

 
 
 
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Showing 1-20 of 57


February 2018

February 2018

We love using Spiceworks helpdesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This was one of the initial reasons to implement Spiceworks Helpdesk, to have a free helpdesk application.

Cons

Its hard to find issues with Spiceworks IT Helpdesk as it is so good. Perhaps, having a version where we don't have to install anything would be helpful

Review Source: Capterra
 

Cam from Zumbro Valley Health Center
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

A wonderful IT tool, especially because it is free!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Their ticketing system is very robust, and user friendly. There are so many options that allow for customization.

Cons

The inventory piece for me could use some work, very messy, not very organized, yet it is still very usable. so not really a con as much as just needs improvement.

Review Source: Capterra
 

Brent from NMSTO

February 2018

February 2018

Time Waster for admins

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

none

Pros

Not many Pros except that its free and once its set up its easy as most others like it to use.

Cons

Spiceworks dirty little secret is the productivity drain your organization will see due to your staff reading and posting on the forums that are included on the app's pages. You will really lose productivity if your users get a good complex and start volunteering on company time to be a moderator in one or more of these forums. They incentivize it via a points and ratings system that the more you post the more you look as if you are an IT Guru. It is all just a black hole of time wasting foolery that reduces the value Spiceworks may have been adding to your organization to a net loss for your company.

Review Source: Capterra
 

Dustin from Elk Grove Park District

February 2018

February 2018

Great for a free helpdesk, but the community is where it shines

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

First off, nobody has ever complained about free.

Spiceworks itself does what it is meant to do -- it provides a simple helpdesk for you and your users, with basic features you'd expect from a support system. It's full of little things, like a built-in knowledge base, built-in remote support, integrations with other tools, etc.

The real value in Spiceworks though is it's community; it's like Experts Exchange on steroids. Everyone is friendly and helpful, and vendors have direct representation in the forums to help you with both sales and support questions. It rarely feels like anyone is trying to sell you anything in Spiceworks' community, but at the end of the day you end up buying from some vendors *because* of how they treat you there. It's incredible.

Cons

Inventory... inventory is not good. If you don't get it set up perfectly the first time, you might as well turn it off and forget about it. There's still no really good way to handle historical data and devices you no longer control.

Review Source: Capterra
 

Gregg from OMNNI Associates, Inc.

February 2018

February 2018

Excellent Help Desk Software for this IT Department

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helpdesk support software at no charge.

Pros

I'm a 1 man IT Department servicing 65 mixed engineering and professional user base at an engineering firm. Here are the Pros:
* Easy to setup, just install on a virtual or physical PC or server.
* Doesn't use much in the line of resources in the background (I have it on a Core i5 desktop w/4GB of RAM that still gets used for light MS Office and Internet tasks)
* Tickets to track current and previous issues with a good selection of reports.
* Can make your own semi-customized reports.

Cons

* Interface could be a little cleaner.
* Where they put some of the options doesn't necessarily always make sense, but can be figured out.

Review Source: Capterra
 

Tyler from Youtube.com
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

I use Spiceworks every day, and it keeps track of what is going on in our network

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I learned how to install and configure software using Spiceworks. From there, I can now keep an eye on my network anywhere I am (as long as I have my phone).

Pros

The price of course would be the first thing I like, but this software is very feature- regardless of the price.

I use this on our home network, it monitors my desktop (gaming PC), two laptops, 4 tablets, a smartv, and a bitcoin mining rig. I can monitor everything on my phone because it automatically sends emails if there are any issues.

Cons

It is very hard to learn. My dad is a SysAdmin, and he MADE me learn to set up Spiceworks and use it, and I am thankful he did because it got me interested in Networking and taught me to configure software to meet my needs.

Review Source: Capterra
 


January 2018

January 2018

Good enough core product, but no flexibility

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

If you need bare bones and free help desk ticketing software, this is it. Massive community, good tools

Cons

No flexibility or expandability at all, sometimes too simple, no rich feature set, no integrations, no intelligence for example in auto-assigning tickets, get what you pay for

Review Source: Capterra
 

Daniel from City of North Battleford
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

IT Help Desk is a very nice solution for a small it team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a great solution for a small IT team to keep track of support tickets.

Pros

IT Help Desk is completely FREE.
It has lots of very nice features.
It has free support.
It has email integration.
It has a client web portal.
Can integrate with other applications via API.

Cons

IT Help Desk is lacking some of the features that come with paid brands like the ability to schedule tickets on a calendar.
Lots of adverts.

Review Source: Capterra
 

Michael from iQor
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2018

January 2018

Free software that is easy to use, and very powerful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to keep track of all my assets, with the only cost being my time to set up and configure the software......who can put a price on that?

Pros

The biggest Pro for me is the price -- FREE -- and the fact that this tool will do what other software companies charge thousands of dollars to do. It detects when a new computer has been added to the network, or if a change has been made (software added or uninstalled). As a side bonus, it is possible to use along side PDQdeploy.

Cons

The only issue that I have with Spiceworks is that it takes a very long time to do a scan, and I mean SEVERAL hours.

Review Source: Capterra
 

Branimir from Financial services
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Nice and comprehensive helpdesk solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This helpdesk has a lot of features considering that it's free of charge. Inventory is a nice feature, it can even get hardware information on branded PCs (serials...).
Reports can be customized as needed, a query can even be written if you are familiar with SQL.

Cons

Software can only use built-in SQLite DB, cannot use MS SQL.
Sometimes there are problems with sending emails, then a service restart is needed.
Admin accounts are linked to online forum account and cannot be locally managed (password reset...)

Review Source: Capterra
 


January 2018

January 2018

SpiceWorks is awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

this ticketing system is perfect for organizing tasks and assignments in your team

Pros

i love the fact that this quality of software is free to use. the interface is nice and simplicity of it is great.

Cons

i am skeptical of using free software for a business setting although Spiceworks has a huge community offering support

Review Source: Capterra
 

Andres from Alluxi

January 2018

January 2018

Monitor several devices from one single Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software keeps track if your devices very user friendly, it's an easy way to check on your servers or routers from one same layout.

Cons

If you are managing too many networks it might get a little slow, for this reason it's more recommended if you don't have too many.

Review Source: Capterra
 

Kayla from Uptime Energy Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Spiceworks has made our systems team operate and maximum efficiency

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Definitely start here if you're looking for helpdesk software.

Pros

Spiceworks has allowed us to maintain a filing system solely for IT needs. With a high influx of IT requests, concerns, software updates, and ideas for improvement from over 20 sales guys around the U.S. an automatic filing system has allowed our busy Systems Department to get to urgent request immediately, while answering minor emails in a timely fashion.

Cons

The mobile app has a latency that doesn't seem to improve with updates. Not sure why since it's cloud based, then again it's also free.

Review Source: Capterra
 


January 2018

January 2018

Your first inventory tool? This is a great option!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Check my entire environment always, when needed with complete information. Really easy to use.

Pros

Integrate do Active Directory easily;
Scan SSH, WMI and SNMP devices;
Schedule Network Scan;
Populate devices with app installed and hardware Info;

Cons

Sometimes slow, when add lots of networks to scan. But despite this, no other points, as for small to big environments, it helps to have a central point to query for devices quickly.

Review Source: Capterra
 

Michael from Cloud Tech Smart

December 2017

December 2017

100% free help desk and ticket resolution solution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As I mentioned previously, a majority of our users are primarily mobile and being able to stay in touch with each other and with the client (who we can set up to receive notifications of their own when a ticket they created is edited) is essential. Further, there's no reason not to try it out because there is no financial commitment to worry about.

Pros

As I said above, it's FREE. For lower volume IT houses it's pretty great. We have a basic setup where emails sent to a support address automatically open a ticket. I operate almost exclusively from my phone and we've never had an issue creating, working on or closing tickets in the field or in the office.

Cons

Nothing more serious than the occasional hiccup when an update is released for the mobile app and features are either shuffled around or changed so much they aren't easily uncovered again. Also, if it did more to auto-populate the fields for the name of the person who submitted it, what it pertains to, which software or hardware they're looking for help with, that would be great.

Review Source: Capterra
 

James from Kelton Engineering Ltd

December 2017

December 2017

Free helpdesk and IT asset management, what more do you want

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Okay, it is free, not like a trial version but fully free. As is the cloud based version but that doesn't do the Asset management. Install it and use it. easy. Oh yeah did I mention it is free. Help is community based but it is very good and active.

Cons

We had some issues getting ti to talk correctly to some of our older switches but other than no real negatives

Review Source: Capterra
 

Bedir from DM World Logistics

December 2017

December 2017

Great help desk solution for free.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I was genuinely surprised when my IT manager told me Spiceworks was free. Spiceworks offers a good way to create an IT ticketing within the company.

Cons

If you don't know how to use Spiceworks, it may be a little confusing to difficult to navigate. I can't really say anything bad other than that about a free software.

Review Source: Capterra
 

Richard from Zounds Hearing
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Free, Reliable and Easy to use Helpdesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy, Reliable and Free Helpdesk Software

Pros

We love Spiceworks Helpdesk. It is so easy to use, feature rich, and reliable. It allows our user to submit a helpdesk via e-mail or by using our spiceworks helpdesk portal. We have multiple technicians and departments, so once a ticket comes in it can be assigned to a certain technician or department automatically based on rules we assign. Certain technicians can see all tickets while others can only see their own, which is good for security and privacy issues. You can add notes and attachments to tickets and also add KB article or replies you post frequently so you don't have to retype common replies or solutions over and over again.

Cons

Sometimes it will run into an issue where the spiceworks page will be down but usually it is easy to resolve or a quick reboot will fix it.

Review Source: Capterra
 

Racey from Principle Solutions Group

December 2017

December 2017

Easily the best completely free helpdesk software out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it works well for a small to medium sized environment, I like that it has never crashed or given me a single problem in the five years I've used it as our only help desk ticketing solution, and I like that it costs absolutely nothing. It includes some other features like network monitoring, SNMP monitoring, etc., but we've never used any of those features. If you really need that type of functionality I'd recommend going with a more robust solution built for that purpose. All we needed was something to handle support request tickets and it has been great for that. If you have a very large environment you'll probably want to go with a more robust solution, but for our 100+ users this has been completely fine.

Cons

If I had to find something to complain about, I guess I would say that I don't care for the fact that its HTML based and is rendered in a browser window. I'm sure many people don't find this a con, I'm just personally used to working with an application installed locally and find the interface to be a little laggy compared to the snappy performance of something like Autotask. Not much to complain about in a free solution though.

Review Source: Capterra
 

Dominic from Verve, a Credit Union

November 2017

November 2017

Excellent IT help desk ticket management program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how I can put due dates on open tickets so I can keep tabs on tasks and when they need to be completed.

Cons

We receive an email when a new ticket has been created or a team member has replied to it. I've run into issues where when I reply to the ticket via email, it doesn't update the ticket in Spiceworks. It doesn't happen all the time, but it's definitely frustrating when it happens.

Review Source: Capterra
 
 
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