Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support via multiple channels and tracking agent's’ performance, among others. Support agents can closely monitor every IT incident and track abrupt changes occurring in the network.

The self-service portal allows users to submit tickets, track progress and view informative resources from the knowledge base. With Spiceworks, businesses can also create a centralized knowledge base from where users can get information on periodic or regular inquiries. Spiceworks also offers a team management dashboard to help management view and track key performance metrics.

Spiceworks also offers an on-premise version for businesses that want to set up and manage their in-house help desk operations locally. IT professionals can also manage tickets on their Android and iOS based smartphones using Spiceworks Mobile app. Professionals can also connect with the global Spiceworks community to share tips and best practices with the global professionals.



381 Reviews of Spiceworks

Overall rating

4.34 / 5 stars

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Showing 1 - 20 of 381 reviews

January 2019

Daniel from Smoky Mountain Children's Home

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Convenient and works well

Love it, and love the SW community.

Pros

The free ticketing has helped our department TREMENDOUSLY! Also, with the free cloud helpdesk features, we have easily set it up for us and the maintenance as two separate ticketing systems. Maintenance likes it, we like it, yes.

Cons

None that I can think of. I always recommend it to people.

January 2019

Randy from Shopify

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

The most informative, outstanding product and unique way of monitoring your network

If I talk about my overall experience I would say, Spiceworks Network Monitor is considered to be the best ever ticketing software.

Pros

I like almost each and everything about Spiceworks Network Monitor. It is super easy to use and set up. It can be used perfectly in monitoring software installations as well as checking license expiry. It helps us a lot in solving our several problems. Its' easy to use and simple interface is highly appreciable. It keeps me alert about the significant issues prevailing.

Cons

It is no doubt the most useful software. One of the drawbacks is that this seems to be quite complicated to the new beginners due to which user needs to have bit training of it in order to have complete command on it. Other than that it is an amazing product.

January 2019

Andrew from Csa

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Help for IT

Pros

Spice works helps with th IT department to learn, educate, buy and review. Also implement new ideas because of spice works.

Cons

The resources are there for the it department to use, but my it department chooses to not utilize all the information on spiceworks.

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Spiceworks it help desk

Pros

free version, to be installed on linux machine and to be managed without extra costs

Cons

free version, easy to be installed on the server to be used in the company will unlimited access

January 2019

Jorge from WebHS

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Functionality

5 of 5

January 2019

All Round Helpdesk Software For Your Needs

Pros

Everything is bundled - Computer and hardware inventory, ticket system, live chat, incident reporting.

Cons

It is somewhat complicated for new users.

January 2019

Chris from Moser Consulting

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

2 of 5

January 2019

It's a ticketing system when that is the only thing you want

We used this ticketing system for a while before moving to a different software. It's a great basic ticketing software. No frills, no bells and whistles. So if that's all you need, then you are great. But if you need to do some real SLA monitoring, or reporting, this is not for you. No asset tracking or history.

Pros

Does a decent job as a ticketing software.

Cons

No asset tracking. No reporting. No other uses other than ticketing.

January 2019

Craig from LiquidHub

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Best ever network management product

If I talk about my overall experience I would say, it is the best platform that offers us superb ways of monitoring your network.

Pros

What I like most about Spiceworks Network Monitor is that it provides us tons of useful information about several devices. It also offers us for setting up network map and also helps us in creating helpdesk. Furthermore, it helps us not only in monitoring disk space but also let us check printer toner levels. Moreover plus point is that it is free so user can easily have free trial of it. Another worth mentioning thing is that it let us have view of critical systems in a single glance.

Cons

There is really nothing that I dislike about this awesome product. Although it is perfect software, one of the complaints is that this software is not designed for large businessess which I wish it could be.

January 2019

Jeffrey from absa

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

January 2019

IT Helpdesk investigation

Pros

When used solely on it own it works rather well where updates and tasks are consolidated. This software is good for small to medium organizations looking for a help desk solution with incident reporting.

Cons

We have been battling to get automated logging to work with third party software, especially with how fast tech and updates move forward, it is a little tedious to have to write out every incident. However for smaller organizations, this software is ideal.

January 2019

Steven from First Nations Home Finance Corp

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Favorite Software Plus Community

Allowed us to quickly implement inventory system, alerting, and helpdesk.

Pros

Incredibly active and helpful community. Killer features for helpdesk, and can be customized easily.

Cons

Performance suffered after 7.0 update a few years ago.

January 2019

Thomas from Gap

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

The Way To Go for HD

Pros

This is a solid software that is reliable using the Cloud of SpiceWork and all of the tools included

Cons

There's always the SpiceWorks branding everywhere and the software is a bit laggy but this isn't a problem at all...

January 2019

Doug from Unison Technology Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

January 2019

Spiceworks just works

Pros

I love the idea of this product, supported fully by the IT professional community. It has no cost and provides a helpdesk that does the job well. Additional features such as inventory, reporting and monitoring make it a very valuable tool.

Cons

It may not provide a well polished look and can be somewhat difficult to setup.

January 2019

Andrew from Blue Ridge Community Church

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

It's simple and it works

We have been using Spiceworks IT Help Desk in our organization of around 49 staff for several years now and it works well for what we need it to do. We would suggest it to any organizations our size that are doing IT Help Desk work in house.

Pros

Spiceworks is an easy way to manage IT help desk requests within your organization. It's easy to use and automates emails and updates along the way as problems are being solved by your team. It's also easy to setup when you are managing all of your help desk problems in-house and not hiring that out.

Cons

The automated emails are the most attractive but they are efficient. The system also only works well to the extent to which your team is willing to keep the tickets up to date.

January 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

January 2019

Great Helpdesk product and it's FREE!!!!

I have had an overall great experience with this product. I have used it at two different jobs over the last 10+ years and it has always stayed free and always gotten better.

Pros

The fact that it is 100% free is amazing. Secondly, it is very easy to setup, maintain and to use. It solves all of our needs for documenting our work via a ticketing system. Its reliable and also the Spicework Community is a great resource for answering technical questions. We actually use two installations of this: one for the IT team to document their work and also one for our Maintenance department to document maintenance requests and tickets and it works great.

Cons

The software is not perfect and sometimes locks up or stops working and must be restarted. Other than that, I have no complaints.

January 2019

Rachel from ACAC Fitness & Wellness Centers

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Spiceworks Review

Spiceworks IT Help Desk has helped us streamline the IT request process and, in turn, saves us time and money.

Pros

I love the ease of communication and the ability to reassign tasks.

Cons

Too many email notifications. While it's nice to be informed at each stage of the process, getting three emails about the same thing is a little over the top.

December 2018

Diego from Arizona State University

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

3 of 5

December 2018

Easy for users but needs more for managers

Pros

Setting up Spiceworks and using it is very easy.

Cons

When it comes to getting statistics on tickets like time and number of tickets

December 2018

Greg from Eco Interiors Ltd.

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Support forums are really handy for less technically included users

Pros

We setup Spiceworks to monitor software installations and license expiration/renewals. When we run into an issue, the forums on the Spiceworks website are really handy for helping us solve our problems. If we ask a question, there is usually someone available to respond within the same day.

Cons

We don't have a central computer server located in our office, and rely solely on cloud computing. This is a problem when you're trying to configure an IP address and port number for each terminal unit to send data back to a central collection point.

December 2018

Ryan from La Porte County Sheriff's Office

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Spiceworks for IT Management

I am happy overall with the software. The best part is that it is free. The information from the community is next to none.

Pros

It is an all-inclusive management tool for IT professionals. It has a network scanner/mapper as well as a built in Help Desk. Best of all, is that it is free. The interface is easy to use, and it can be deployed as server based. The support team is quite helpful, and they update the software often. The forums on the internet are some of the best out there for finding solutions to problems. Users are usually rated by "peppers" for contributing to the Spiceworks IT community.

Cons

Updates are buggy from time to time. A bad update install has taken down the software for a week at one point. The network scanner/mapper is bandwidth intensive and seems to run all of the time.

December 2018

Martha from Perficient

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Most effective, impressive and powerful application

Overall I would say it is an excellent invention indeed. It solves our problems quickly in short time. I would say it is the most authentic and reliable product.

Pros

Spiceworks Network Monitor is an outstanding software indeed that I use frequently for the purpose of ticketing, researching as well as tracking and resolving may I.T related issues. Its value for money is great. If I talk about its support it is fabulous indeed. In order to manage help desk ticketing in a best way Spiceworks Network monitor is the best choice.

Cons

As far as I am concerned with this software there are not as such negative sides of this software. Sometimes the system gets slow due to which software gives slower response. Its inventory should be improved. Apart from this it is superb software that runs awesomely.

December 2018

Ajit from delaPlex Software

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Spiceworks suitable for any project

Is very helpful when my client assign any story to me

Pros

Spice Works have assign task easily and take follow up with people

Cons

No code repository is need to maintain separately is hard

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Awesome Help Desk Solution with an amazing support community

Helped manage the entire cycle of ticketing very smooth. The documentation and support from the community helped us tremendously.

Pros

Has almost every feature a help desk solution should have - beside basic ticketing tracking, has features for tracking inventory. Provides access to great documentation, and solutions to so many technical issues.

Cons

The interface on the admin and client side seem a bit cluttered, little simplification could help.