Spiceworks

TrackerRMS CRM

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Ratings & Reviews

Overall Rating

4.37 / 5 (473)

4.64 / 5 (155)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.0 / 5

5.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

February 12, 2020

November 18, 2019

Pros/Cons

  • Pros

  • This is a great helpdesk product for free! I tried other free solutions but none were as complete as this. I highly recommend to all those on a budget

  • Feature Set is amazing - there are plugins to do things if you want to do more than is built in but the built in is plent for us. Price is right (free) and it works amazingly well!

  • Cons

  • There isn't a lot of features, and while the plug-ins work very well and there are many of them, there aren't any being made recently.

  • It was a little difficult to navigate through the program but once you get used to it you will be fine.

  • Pros

  • Streamlines all of our work. Makes scheduling easier. Easy to build reports. Great customer service.

  • ability to customize settings, simple easy to use UX and small company feel when i needs support! able to use for sales team & recruiting team.

  • Cons

  • It can be a little difficult figuring out at first. I have enjoyed the training and webinars, but without those, it can be hard to figure out on your own when getting started.

  • Occasionally, Tracker does not save properly. Although it is a very rare occasion, it does happen from time to time and usually it doesn't save the History which reflects documents sent.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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