About Splashtop Business Access

Splashtop Business Access is a remote access solution designed to help IT helpdesk and service providers resolve queries using file sharing and screen mirroring capabilities. It enables administrators to connect with remote desktops using installed software applications or automatically generating session codes to control devices.

Administrators can utilize the chat functionality to communicate with remote desktop users during or outside the session time. With the screen recording module, employees can capture, store and access recordings from within the dashboard. Additionally, Splashtop Business Access allows supervisors to predefine roles and restrict access rights to specific team members.

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Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 8, Windows 10

380 Reviews of Splashtop Business Access

Average User Ratings

Overall

4.79 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(314)

314

4 stars

(51)

51

3 stars

(9)

9

2 stars

(4)

4

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 380 results

April 2020

User Profile Picture

Daniel from MVM Technologies, Inc.

Verified Reviewer

Company Size: 2-10 employees

Industry: Consumer Electronics

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

The best remote access software

Every employee is working from home. The software is fast, transparent and seemless.

Pros

I have used quite a few solutions to remote access software. Most are very complex and difficult to use. VPN was almost impossible for the users to use. Splash top was a breath of fresh air. I chose it because of the reviews it had. I downloaded the trial and installed it on the desktop server in minutes. That process was seamless. Then I had each user integrate the access from their remotes. Not a single user had any connection issues. We are now all working from home as if we were in the office. This software is excellent. We are accessing from laptops, iPhones, androids, iMacs and notebooks. No issues!

Cons

I have no reservations at all. This software is by far, the best remote access software I have ever seen.

Reasons for Choosing Splashtop Business Access

The tests I ran were very successful. There were no connectivity issues and the product operational speed was phenomenal.

Reasons for Switching to Splashtop Business Access

Teamviewer was very difficult for my users to implement at home.

Response from Splashtop

Replied September 2020

Hi Daniel, Thanks a lot for the amazing scores and the review. I am Antonia from Splashtop Customer Success team. We are proud to be contributing to your business continuity and hope to have you as our customer for many years to come.

November 2020

Linda from Common Cents Bookkeeping

Company Size: 2-10 employees

Industry: Accounting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

November 2020

Excellent Way to Access Your Computer Remotely

Splashtop gives me the freedom to work remotely. The platform makes you feel like you're sitting at the computer you're accessing remotely. I love it!

Pros

I am very grateful that one of my clients introduced me to Splashtop. The platform allowed me to access his computer remotely and it worked very well. I had been using another platform for my own computers in my office. When that platform stopped providing free access, I started researching other platforms. Many had ridiculously high prices that were too high for my little business. I was pleasantly surprised at the price when I researched Splashtop. Thanks to them, I now have all the accessibility I need at a reasonable price.

Cons

At first I couldn't find out how to log someone out if they had forgotten to log off when they were done. After some searching and clicking around, I found the disconnect option. It would be nice if that was a little easier to find. Other than that, I have no other complaints.

Reasons for Choosing Splashtop Business Access

The pricing for Splashtop was reasonable and affordable for my small business needs.

Reasons for Switching to Splashtop Business Access

TeamViewer no longer offered to the free option to me. Their pricing was not affordable for my small business.

May 2021

Diana from Schroader Law PLLC

Company Size: 2-10 employees

Industry: Law Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

May 2021

Simple Setup, Easy to Use

Programs that I only have downloaded on my CPU at work can be accessed remotely from my home! This is saving me time, money and energy.

Pros

When I had a change in circumstances and needed to transition to working from home for several months, this product was recommended to me by a colleague. It was easy to setup and super simple to use. I can now access my work computer from home!

Cons

I don't like how small it makes my screen. I have to zoom in to be able to see things well. I'm not sure if there is a workaround for this, and maybe it's because my laptop is smaller than my computer at work, so it just seems tiny when I'm using certain programs.

Reasons for Choosing Splashtop Business Access

It was highly recommended by a colleague in my building.

September 2019

THOMAS from Factory Service Co., Inc.

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

5.0

September 2019

Splashtop Disappointment

Sometimes it works, sometimes not so much. I have logged into a customer, rebooted and when the customer opens the splashtop app it goes away and there is no way to log in using splashtop. The video is sketchy and the file transfer works most of the time. Support is clueless and the follow up is very poor. If you need to service your clients in a timely manner, this may not work for you.

Pros

It's very user friendly and allows many features

Cons

Sometimes it is slow, the video quality varies from good to poor.

Reasons for Choosing Splashtop Business Access

It looked like a great product. The actual software does not work at the level required

Reasons for Switching to Splashtop Business Access

LogMeIn was costly - but it did work!

February 2021

George from ABC Store

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2021

Great Remote Access Software

Overall this software has been a godsend for us making remote access easy and simple.

Pros

This software has all the functionality of other products that cost multiple times more. It hasn't tried add a bunch of other features that aren't really related to our needs.

Cons

Having to buy individual license for each user is a little awkward and I wish it could wake up the other computers in our stores.

Reasons for Choosing Splashtop Business Access

Splashtop has all the functionality of Logmein at 1/3rd the cost.

Reasons for Switching to Splashtop Business Access

Cost was skyrocketing without any additional functionality.