All Splashtop Reviews

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Diana

2 - 10 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed October 2021

Simple Setup, Easy to Use

User Profile

Daniel

Verified reviewer

Consumer Electronics, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

The best remote access software

Every employee is working from home. The software is fast, transparent and seemless.

PROS

I have used quite a few solutions to remote access software. Most are very complex and difficult to use. VPN was almost impossible for the users to use. Splash top was a breath of fresh air. I chose it because of the reviews it had. I downloaded the trial and installed it on the desktop server in minutes. That process was seamless. Then I had each user integrate the access from their remotes. Not a single user had any connection issues. We are now all working from home as if we were in the office. This software is excellent. We are accessing from laptops, iPhones, androids, iMacs and notebooks. No issues!

CONS

I have no reservations at all. This software is by far, the best remote access software I have ever seen.

Reason for choosing Splashtop

The tests I ran were very successful. There were no connectivity issues and the product operational speed was phenomenal.

Reasons for switching to Splashtop

Teamviewer was very difficult for my users to implement at home.

Vendor Response

Hi Daniel, Thanks a lot for the amazing scores and the review. I am Antonia from Splashtop Customer Success team. We are proud to be contributing to your business continuity and hope to have you as our customer for many years to come.

Replied September 2020

Denise

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed July 2023

Splashtop is a lifesaver

Splashtop was easy to install, set up and integrate. It's ease of use make my life so much better and it allows me to log in from anywhere to keep the corporate books from wherever I am.

PROS

I love that I can manage the corporate non-profit finance and admin from anywhere. It's ease of use and integrations are top-notch. I can copy from my screen and paste into the remote computer. I can screenshot the remote computer or my computer. It's just incredibly easy to use.

CONS

There is nothing I don't like. It literally fits all my needs and is super easy to use.

Reasons for switching to Splashtop

Team Viewer was super expensive and the customer service was terrible!

Vendor Response

Hello Denise, Thank you so much for your positive and enthusiastic review. It's fantastic to know that you find our platform's ease of use and integrations to be top-notch, allowing you to seamlessly handle your responsibilities from anywhere. We appreciate your trust in Splashtop and are delighted to be a key part of making your professional life better. If you ever have any questions or need assistance, our dedicated support team is here to help.

Replied January 2024

User Profile

Robert

Verified reviewer

Computer Software, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

4

Reviewed August 2023

Splashtop - smooth remote access

The business version also offers many advantages, it can be installed on any device without any additional cost. This allows me to provide support whether I'm in the office, at home, or on the go. Another feature I like about splashtop is that it allows multiple users to provide support simultaneously.

PROS

I have been using Splashtop for remote access for a long time and its connection is fast and covers all operating systems including mobile. With the increasing mode of remote work, we need unattended access to a variety of devices like servers and phones, and Splashtop does this very well. We even switched from other popular software purely for the cost advantage, it's cheap compared to the competition. A standout feature is the ability to brand the single login applet, allowing us to maintain brand consistency.

CONS

Although it works well with the tools it has, splashtop needs to add more functions that allow it to have a more dynamic connection, the UX needs improvement, the order of the menus needs a better order, sometimes it is difficult to find a function, another aspect What confuses is the name of its clints, instead of being a single installation for all the devices, you have to choose whether it is to manage or receive connections.

Reasons for switching to Splashtop

splashtop is cheaper

Vendor Response

Hello Robert, Thank you for taking the time to share your detailed feedback on Splashtop. We're thrilled to hear that you've been enjoying smooth and fast remote access across various operating systems. We appreciate your recognition of our cost advantage compared to other popular software, as well as our customizable branding options. Your constructive criticism regarding the need for additional functions and UX improvements is duly noted, and we're committed to enhancing our platform to better meet your dynamic connection needs. We look forward to continuously improving our services to exceed your expectations. Thank you for choosing Splashtop.

Replied February 2024

James

Financial Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2023

Well, it works...

Always worked, easy, and great if you have an endless IT budget.

PROS

It's pretty easy to set up, has all the features you would need to be able to remote on someone's machine without hassle and do what needs be done.

CONS

The cost of what this product actually does is highly inflated. Should be at least half the cost of what it is now.

Reason for choosing Splashtop

Actually, I didn't choose it. But when I came onboard, I dropped the renewal and went with ManageEngine products to replace Splashtop. Splashtop was too expensive for what it does. Getting much more bang for my buck now with ManageEngines Endpoint Central.

Vendor Response

Hello James, Thank you for taking the time to share your experience with Splashtop. We're pleased to hear that you found it easy to set up and that it provided the necessary features for remote access. However, we understand your concern regarding pricing, and we appreciate your feedback. We're sorry to see you go, but we're glad to hear you've found a solution that suits you. If you have any further feedback or questions, please don't hesitate to reach out.

Replied February 2024

Andrew

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Why Splashtop is one of the best Remote Support softwares on the market.

Positive, easy to deploy and manage.

PROS

Ease of use, cross platform compatibility, OS and IOS, full featured app. and all at the price point that's better than most remote support softwares on the market today.

CONS

None so far I very happy with the features and stability of this software.

Reason for choosing Splashtop

Bad customer support (email Only), buggy software, and a very high price for year subscriptions.

Reasons for switching to Splashtop

Bad customer support (email Only), buggy software, and a very high price for year subscriptions.

Vendor Response

Hello Andrew, Thank you for taking the time to share your experience with Splashtop. We appreciate your positive feedback on the ease of use, cross-platform compatibility, and the full-featured app, all offered at a competitive price point. We're delighted that Splashtop's deployment and management have been seamless for you. We're committed to providing a top-notch user experience, and your feedback encourages us to continue delivering reliable and cost-effective solutions. If you ever need assistance or have further comments, feel free to reach out to us. Thank you for choosing Splashtop.

Replied January 2024

Barry

Broadcast Media, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

This is the product you need!

I was a former user of GoToMyPC. Always had problems with not being able to connect. I found Splashtop and decided to give it a try. I am totally happy with Splashtop and have no desire to look for anything else. It does everything that I need it to do and is so easy to use. Thanks Splashtop for a great product!

PROS

Easy to use for remote computer work, programming, and audio file transfers. I have used Splashtop from all over the world with very few complications. Usually, the complications are from a lack of service from my remote locations.

CONS

I can’t think of anything I don’t like. Splashtop does everything I need it to do.

Reason for choosing Splashtop

Better price and it just works better for my use. I remote control a radio station with it.

Reasons for switching to Splashtop

Always had problems connecting. When I need a product to work, I need it now!

Vendor Response

Hello Barry, Thank you so much for taking the time to share your positive experience with Splashtop. We're thrilled to hear that our product has met your expectations and has proven to be a valuable tool for you. We appreciate your feedback on the absence of any discernible cons and are delighted that Splashtop fulfills all your needs seamlessly. We understand the frustration that can arise from connectivity issues, and we're proud to have provided you with a reliable solution. Thank you for choosing Splashtop

Replied January 2024

Art

Business Supplies and Equipment, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Splashtop Remote Is The GOAT

Overall Splashtop is a gamesaver for me on many occasions when I need remote access to my work computer while on the toad.

PROS

Being able to remotely access my office and home computers is vital to my business.

CONS

It would be nice if we could have two simultaneous remote connections as part of the standard subscription.

Reason for choosing Splashtop

Good reputation and fair pricing.

Reasons for switching to Splashtop

TeanViewer got hacked on one of the remote computers.

Vendor Response

Hello Art, Thank you for taking the time to share your positive experience with Splashtop. We're thrilled to hear that our service has been a game-changer for your business by providing essential remote access to both your office and home computers. We appreciate your constructive feedback regarding the desire for two simultaneous remote connections as part of the standard subscription. We constantly strive to enhance our offerings, and your input is valuable to us. We also appreciate your trust in our reputation and find our pricing fair. We understand the importance of security, and we're glad you chose Splashtop after experiencing concerns with another provider. Thank you for choosing Splashtop, and we look forward to continuously providing you with excellent remote access solutions. If you have any further suggestions or feedback, please feel free to reach out to our support team.

Replied January 2024

Rebecca

Government Administration, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Easy to deploy, easy to use

Although our agency provides essential services, during much of 2020 we were required by the state to employ a hybrid work schedule to minimize the number of people in the office at any one time. As this happened rather suddenly, those staff working from home were often using their own equipment. I still needed to be able to support everyone in and out of the office on any equipment, and most staff needed to connect with our on-premise file servers and software. Splashtop was simple enough to deploy that even my most tech resistant users were able to connect and perform the essential functions of their job with minimal instruction. Although we have all returned to the office, we still maintain enough subscriptions to allow employees to work from home when needed, and to provide immediate IT support services to all employees wherever they may be.

PROS

Pros: Pricing model, ease of deployment, simplicity of connection for end users. There are a several features we don't currently use, but the interface is simple enough that these additional features do not clutter the app with functions confusing to the average end user.

CONS

Cons: haven't really found any yet? However, there are several features we do not currently use.

Reason for choosing Splashtop

Splashtop was the most cost effective and easily deployed option. Easy to add users and additional seats to the subscription.

Reasons for switching to Splashtop

Pricing structure and ease of deployment.

Vendor Response

Hello Rebecca, Thank you for taking the time to share your experience with Splashtop. We're thrilled to hear that our platform has met your expectations in terms of ease of deployment, user-friendly interface, and overall simplicity. It's fantastic to know that even during the sudden shift to a hybrid work schedule in 2020, Splashtop played a crucial role in ensuring your agency's essential services continued seamlessly. We value your feedback and are committed to providing a reliable and user-friendly experience for all your remote access needs. If you ever have further suggestions or questions, please feel free to reach out. Thank you for choosing Splashtop.

Replied January 2024

Ed

Information Technology and Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

Easy Way to Access Customer Computers

I use Splashtop daily to login to client's computers, check on issues, help them with application questions, monitor backups, check for viruses and more. It's easy and once a customer is setup to use Splashtop themselves to remotely access their office computer, then it's a no-brainer for them to get their work done. Businesses LOVE the fact that we have 24/7 access to their computers and that we can jump on after hours and not disturb their employees during work hours. Splashtop helps strengthen our relationships with the businesses that we support.

PROS

Splashtop is easy to use and deploy. Users "get it." Customers "get it." There's also no additional software to download as you must in other products.

CONS

The chat feature isn't great. User's aren't provided sufficient prompts on how to use it. My legacy version of Splashtop doesn't have multi-monitor to multi-monitor viewing. Moving to a version that does is a huge price jump

Reason for choosing Splashtop

Less expensive, same or better feature set, better customer service, no additional software to download to remotely access a client's computer.

Reasons for switching to Splashtop

LogMeIn became WAY too expensive and clunky

Vendor Response

Hello Ed, Thank you for taking the time to share your detailed feedback about Splashtop. We're thrilled to hear that you find Splashtop easy to use and deploy, with users and customers alike grasping its functionality seamlessly. We appreciate your constructive criticism regarding the chat feature and the lack of prompts; your insights will certainly help us improve. We're delighted that businesses appreciate the 24/7 access feature, allowing you to provide support without disrupting their work hours. We value your loyalty and are committed to delivering excellent service and continuous improvements. Thank you for choosing Splashtop and sharing your positive experiences with us. If you have any further suggestions or concerns, please feel free to reach out.

Replied January 2024

Clifton

Mechanical or Industrial Engineering, 1 employee

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Use Splashtop to Facilitate Remote Access, and Presentations

I have a few computers that I have set up permanent remote access to. For these computers, I can initiate remote access in an unattended state, or without anyone's permission. This is very useful for computers I can administer remotely. I uses the SOS tool on an as-needed basis to do one time support sessions to help a user with a hardware or software problem. I also use the SOS tool to share my screen and present ideas, or show project progress.

PROS

Splashtop gives me the ability to take my computer expertise and use it to help others. It also gives me the ability to present ideas and to demonstrate designs without the need to meet in person. It allows a collaboration between all the information on both the sender's and the user's computers.

CONS

It can be challenging for the non-savvy computer user to download and install the SOS app. I usually have to walk them through the process. I don't see where this process could be simplified, I just see some of my clients struggle with it. I think it is a great security feature, forcing them to be fully involved in the decision making process of allowing remote access to their computer.

Reason for choosing Splashtop

Splashtop offered the features I was interested in with a licensing option that fit the proposed use of the product. It was a full features support program that had a small enough licensing package to work for my small business. I believe it pays for itself, even though I do not charge for the SOS service. I do bill clients for the time involved, and take into consideration the time and travel it saves, and the confidence it instills in my skill set and in my business services.

Reasons for switching to Splashtop

The features were too limited, and the price was too high. It did not allow me to provide SOS level support.

Vendor Response

Hello Clifton, Thank you for taking the time to share your experience with Splashtop. We appreciate your detailed feedback on both the positive aspects and areas for improvement. We understand the challenges you mentioned regarding the installation process of the SOS app, especially for users less familiar with technology. We appreciate your recognition of the security aspect, as involving clients in the decision-making process for remote access is crucial. While we continuously strive to enhance user experience, your feedback sheds light on areas where further improvement may be beneficial. We're delighted to hear that Splashtop's features aligned with your needs and that the licensing options were suitable for your business. It's rewarding to know that Splashtop has become an integral part of your workflow, providing both unattended remote access and on-demand support sessions. Thank you for choosing Splashtop, and we look forward to continuing to meet and exceed your expectations.

Replied January 2024

Ben

Professional Training & Coaching, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed August 2019

Splashtop puts others to Shame

Controlling machines, the fact that it supports UAC prompts, file transfer ability, all of those are reasons that this works well for our business.

PROS

To be honest value is the number one reason I love this software. Compared to other solutions the cost is lower, but the product is high quality and is used on a daily basis.

CONS

No support for Linux. We have several Linux machines that we would like to manage, but the support for Linux has been little to none. They have an old version for Linux, and it has not been updated in a while.

Reason for choosing Splashtop

Cost vs Features, Splashtop wins every time.

Reasons for switching to Splashtop

Cost, Logmein went up dramatically in price, so other solutions were searched for.

Angie

Environmental Services, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2020

Awesome software for the now more common "stay at home' worker.

I had been using another software prior to switching to Splashtop in March, it was a free version because I had only need to access my work computer from home minimally and that was only to access our accounting software, everything else I needed was in the "cloud". The free software I was using had a horrible lag and terrible visual quality and once our state got stay at home orders, I began working from home full time, the lag and poor visual quality was not an efficient way to work. I looked into upgrading the free version but couldn't verify if the lag would be fixed and the price was outrageous so I opted to look for an alternative. That is how a came across Splashtop and decided to give the trial version a whirl and I am so glad I did, I knew with a day or 2 that I would be purchasing a license.

PROS

Super easy to use, with a lot features including fast access anywhere from Windows, Mac, iOS, Android and Chromebook, HD quality, file transferring. remote print, ability to switch between multiple monitors, all for as low as $5/month ($60 per year).

CONS

I access a computer with 2 monitors and will I can switch between the 2, I wish I had an option to make all everything open on one monitor because dragging between the monitors is not the smoothest when you can only have 1 monitor visible at a time. Although I believe viewing multiple monitors simultaneously is a feature in the Pro version, I am using the Solo version as working from home should only be temporary but if it were more permanent then I'd probably upgrade to Pro.

Reasons for switching to Splashtop

Price and not being able to verify if the lag I was experiencing would be fixed if i upgraded from free version

Vendor Response

Hi Angie, Thank you so much for the scoring and telling us your user experiences. It's truly our pleasure to have an environmental protector/maintainer as one of our customers. Regarding your feedback, have you tried our monitors switching hotkeys? Here are the articles for your information: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360014465512-MULTI-MONITOR https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360014349892-Splashtop-Business-App-Supported-Shortcuts-Hotkeys If you would like to have any further assistance, feel free to reach out any time at: https://www.splashtop.com/contact-us. We are at your disposal Stay healthy and take care!

Replied May 2020

James

Law Practice, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed October 2020

Great Product, Great Value

We needed a replacement product for remote access of our local desktops both from our satellite office as well as in the event stay at home orders went back into effect. Other products I've used in the past for this purpose have been so slow and unresponsive that even with fast internet it was painful to try to work using remote access. Splashtop is very fast and works very well. It was also available at an incredibly reasonable price for the number of users our firm needed.

PROS

Probably the most important aspect of this software is how fast and responsive it is. Programs I've used in the past have had a lag where my curser doesn't track as quickly as my mouse movements, or text is entered more slowly than I type. Splashtop feels almost like I am working on the desktop locally rather than remotely accessing it. It also has nice features for transferring files, printing locally or remotely, locking the screen and controls of the remote desktop, and a live chat feature (although I do not really use the chat feature).

CONS

It is a bit tedious to set up the program on different computers due to all of the authentications emails, it takes a little while to familiarize oneself with the admin controls, and you need to take steps to make sure that the Splashtop Streamer app is running in the background when you try to launch the remote access, which can be confusing to explain to users that are not technologically savvy.

Reason for choosing Splashtop

Splashtop was a cheaper, better fit. Even the Citrix salesperson did not recommend that we try to replace ShareConnect with the Virtual Apps and Desktop program. Once I saw how fast Splashtop operated, I did not even consider looking at some of the programs we had used prior to ShareConnect.

Reasons for switching to Splashtop

ShareConnect, a program offered with our Citrix ShareFile subscription, was going to be discontinued as a SaaS offering, and the replacement option that would have been available was not a good fit and would have been much more expensive.

Adriaan

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2021

An excellent LogMeIn replacement

With Splashtop Remote Support we can effectively manage both our own PCs and servers, as well as that of our clients remotely. The switch from LogMeIn went smoothly, and we've found that the remote support sessions connect far quicker and are more reliable than LogMeIn. Overall we are very satisfied with Splashtop and glad that we've made the switch.

PROS

Easy setup Quick and stable remote connections Security features Easy to learn and administer Low bandwidth requirements Anti-malware integration

CONS

Rollout via Active Directory is a bit tricky, but doable Only the main admin user is able to create delegated admin accounts

Reason for choosing Splashtop

Ease of use Lots of useful features Pricing

Reasons for switching to Splashtop

We've used LogMeIn Free, then LogMeIn Central for many years. However, LogMeIn wrote to us a couple of years ago intending to more than double the price we were paying. So we looked at alternatives, and Splashtop came out on top for functionality and price. After a two week free trial we were satisfied that Splashtop was the way to go.

Steve

Information Technology and Services, 1 employee

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2023

Cost effective solution, with good features

Simple cost effective solution for day-to-day remote customer support

PROS

Simple to use and deploy, primarily use SOS client for majority of clients on an ad-hoc basis. some streamer installs on critical user systems.Like the audit trail of sessions, good for billing time to jobs.Like the ability to create a customise/signed SOS+ client App. look very professional.

CONS

I have the SOS+ 10 subscription would be nice to see other pricing tiers, say SOS+ 15, 20, 25 etcCan sometimes say poor internet connection when both have excellent internet service.Would like to see a client/customer facing web lading page that could be customise to my business and integrated into my web site

Reason for choosing Splashtop

Ease of use and price

Reasons for switching to Splashtop

Previous product became too expensive for the size of my bussiness

Vendor Response

Hello Steve, Thank you for taking the time to share your thoughts on Splashtop. We're thrilled to hear that you find our remote support solution to be a cost-effective and feature-rich choice for your business needs. Your suggestion of introducing tiers like SOS+ 15, 20, 25 is valuable and aligns with our commitment to providing flexible solutions. We also understand your desire for a client/customer-facing web landing page, and we'll take this into consideration for future enhancements. We value your trust in us and look forward to continuing to meet your expectations.

Replied January 2024

Benjamin

Mining & Metals, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed February 2023

Perfect Remote Support Tool

Once you customize the registry keys for the splashtop streamer you will have a perfect experience. Some annoying options to customize are sound and num lock settings. Integrates well with our RMM Atera and is even free of charge there. Connection is stable even in remote and very low bandwidth situations.

PROS

Stable and fast remote connections to any system no matter if internal or external. Direct chat and file transfers with the client. Option to have the client approve the connection requests or refuse, for non-server systems. Can be set up thru regedit entry. Various customizations and optimizations are possible thru registry keys, to customize the experience for the support technician and the client.

CONS

Nothing negative to say. Offers all the basic and some more advanced functionality you could think of you need while remotely connecting to a system.

Reason for choosing Splashtop

Free integration and use within our RMM Atera.

David

Photography, 1 employee

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed June 2023

Excellent Remote Support Product At An Affordable Price

PROS

My business provides remote support for photographers working with Adobe Photoshop and Adobe Photoshop Lightroom Classic. For almost a decade, we used a competitor's product that cost far more than Splashtop SOS to help our clients on Macs and PCs. The more expensive product was harder to deploy, had no technical advantages, and cost hundreds more per year. For us, switching to Splashtop SOS has improved customer satisfaction and saved my business thousands of dollars over the past five years!

CONS

I wish that there was a way to run adjust the bandwith usage to an even lower setting when working with clients who have weak internet connections. A black and white screen display mode, or a slower screen refresh rate, might be helpful for those situations when even the "Low" bandwidth usage setting is still too taxing on their feeble connections.

Reasons for switching to Splashtop

Cost!

Vendor Response

Hello David, Thank you so much for taking the time to share your experience with Splashtop. It's fantastic to know that not only did Splashtop SOS offer a more affordable solution compared to your previous product, but it also outperformed it in terms of ease of deployment and technical advantages. We appreciate your feedback regarding bandwidth usage, and we'll certainly take your suggestion into consideration for future updates. We understand the importance of accommodating clients with weak internet connections, and we're committed to continually enhancing our product to meet the diverse needs of our users. Thank you for choosing Splashtop

Replied January 2024

Vinod

Medical Practice, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Great Product

Excellent product for the price and reliability . Recommended this product to others.

PROS

Works well and is price friendly. I tried other solutions but was dissapointed until I found Splashtop.

CONS

I do not feel that there is anything that this product does not deliver.

Reason for choosing Splashtop

The price and reliability is great.

Vendor Response

Hello Vinod, Thank you so much for taking the time to share your positive experience with Splashtop! We're thrilled to hear that you find our product to be a great solution that works well and is budget-friendly. We truly appreciate your recommendation and are delighted to have you as a satisfied customer. If you ever have any questions or need assistance, feel free to reach out – we're here to help. Thanks again for choosing Splashtop!

Replied January 2024

User Profile

Marlyn

Verified reviewer

Computer Software, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed August 2023

Splashtop- Remote pc and devises

One thing that sets Splashtop apart from other remote control software is that it allows customization of the single plug-in applet, making it easy to add your brand. The business application needed to provide support can be installed on multiple devices at no additional cost, enabling seamless support whether you're in the office, at home, or on the go.

PROS

Splashtop offers a user friendly and reliable remote connection experience that is easy to deploy on PC, I like that it is compatible with all operating systems, including mobile. Something I can highligt is its smooth and hassle free connectivity and the absence of network issues, which sets it apart as a reliable solution for remote access. Users have the flexibilty to view multiple monitors and easily share files, it's like a kind of control center for other devices.

CONS

The conection from PC to PC is very good, but trying to control from a PC to a mobile or tablet is not the same experience, the connection is unstable, and you cannot click and control the app properly, it is something that your Developers team need to improve, since the use of mobile devices increases every day.

Reasons for switching to Splashtop

the connection is more stable.

Vendor Response

Hello Marlyn, Thank you for your comprehensive review of Splashtop. We're thrilled to hear that you've found our platform to be user-friendly and reliable for PC-to-PC connections. We appreciate your feedback regarding the challenges experienced when controlling from a PC to a mobile or tablet. Your feedback is invaluable to us as it informs us where there are areas for improvement. At Splashtop, we strive to provide a hassle-free connectivity experience. We look forward to delivering an even better experience in the future. Thank you for choosing Splashtop as your remote access solution.

Replied February 2024

David

Computer Hardware, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

This software saved my business

Most of the support tasks that I perform now are with Splashtop Business Access, and physical visits to clients are now rare. Much of the work is after hours when businesses are closed, so it works very well for me.

PROS

The one thing that had me committed was the low cost after the massive price increases I was experiencing from Logmein. Splashtop has improved in performance, reliability and feature-set considerably over the several years I've been using it, and I cannot praise it more highly. The company also listen carefully to their users and have fixed minor issues along the way. All versions of Windows from XP upwards are supported, including servers.

CONS

There are very few cons. Very old PCs with poor graphics capability maybe rather slow, but there is an add-on driver that helps. Thankfully these issues are very rare, and those machines should have been upgraded anyway. Full Dual Monitor support is an additional paid option, but I can live without that.

Reason for choosing Splashtop

I preferred a product that was hosted elsewhere like Logmein, and the idea of hosting it here in the case of ScreenConnect didn't appeal. I believe ScreenConnect now have both options?

Reasons for switching to Splashtop

Price got completely out of hand. Small businesses like mine were obviously not a priority with Microsoft themselves being such a major client of Logmein. Logemin lost a very large number of small hoem based businesses when they did this.

Beverly

Accounting, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Splashtop Review

I would give my overall experience as Excellent. You solved a major issue of accessing my computers withoug having to move them all to one location.

PROS

The ability to print locally when I am accessing my computer remotely is the best feature by far.

CONS

There is nothing at the moment I would improvie upon. I have recommended Splashtop to several friends who have signed up.

Reasons for switching to Splashtop

Because I could not print locally.

Vendor Response

Hello Beverly, Thank you for taking the time to share your positive experience with Splashtop. We're happy to hear that the ability to print locally while accessing your computer remotely is the standout feature for you. We appreciate your recommendation to friends and are delighted to have earned your trust. We understand the importance of seamless remote access, and we're pleased that Splashtop has met your expectations. If you ever have further feedback or suggestions, feel free to reach out. We're here to provide you with the best remote access solution possible. Thank you for choosing Splashtop.

Replied January 2024

User Profile

David

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed June 2023

Great all around product, especially for small MSPs

Really good overall, never really any issues that needed escalating.

PROS

Feature rich and fairly priced. Rare in the current climate.

CONS

Can be a bit clunky, especially when it comes to file transfer/live chat

Reasons for switching to Splashtop

LogMeIn became extremely expensive

Vendor Response

Hello David, Thank you for taking the time to share your thoughts on Splashtop. We're thrilled to hear that you find our product to be great all around, particularly for small MSPs. We appreciate your acknowledgment of the feature richness and fair pricing, values we strive to maintain in the current market. Your feedback on potential clunkiness in file transfer/live chat is duly noted. We're pleased to learn that you've encountered minimal issues overall and appreciate your trust in Splashtop. We look forward to continuing to meet your expectations.

Replied January 2024

Amanda

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed July 2023

Work from home seamlessly

I've been very pleased with the service provided by Splashtop, and I was pleasantly surprised by it, especially in the beginning. The function to easily print to my own remote computer and/or the server was an unexpected benefit.

PROS

It is very easy to set up and continue using daily.

CONS

This might be a me-problem, but I can't get the "type a message here" field to do anything. I would like some way to communicate with users at the site things like: "The screen is blanked and the keyboard is locked, please don't turn off the computer, I'm using it remotely"

Vendor Response

Hello Amanda, Thank you for sharing your experience with Splashtop. We're delighted to hear that our platform has seamlessly facilitated your work-from-home experience. We understand the importance of simplicity and efficiency in remote work setups, and we're thrilled that you find Splashtop easy to set up and use daily. We appreciate your feedback and want to assure you that we continuously strive to improve our features. Your suggestion for a communication channel with users on the remote site is valuable, and we'll certainly take it into consideration for future updates. We're committed to providing a reliable and innovative remote access solution, and your positive feedback encourages us to keep enhancing the Splashtop experience. Thank you for choosing Splashtop.

Replied February 2024

Paul

Insurance, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Splashtop, Easy remote desktop with many features

Great Consistant Secure

PROS

Trying other remote software, Splashtop is most consistant and easy to use. One can copy from remote and paste on local computer

CONS

Haven't found anything I don't like. Every tinme I use Splashtop it is consistantly secure and available. The computer from remote occupies teh whole display and one may not differentiate at times host and current computer.

Reason for choosing Splashtop

price convenience and efficiency

Reasons for switching to Splashtop

ease cost and efficiency

Vendor Response

Hello Paul, Thank you for taking the time to share your experience with Splashtop! We're delighted to hear that you find our remote desktop solution to be the most consistent and user-friendly among the options you've tried. We appreciate your feedback on the consistently secure and available performance of Splashtop, and we understand the point about the display, which we will consider for future improvements. It's fantastic to know that you have not encountered any issues, and we take pride in providing a product that aligns with your needs for price convenience, efficiency, and ease of use. Thank you for choosing Splashtop, and we're thrilled to continue providing you with a reliable remote desktop experience. If you ever have further suggestions or questions, feel free to reach out.

Replied February 2024

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