Support Hero vs TeamViewer

Support Hero has 25 reviews and a rating of 4.88 / 5 vs TeamViewer which has 6783 reviews and a rating of 4.62 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.88 / 5 (25)

4.62 / 5 (6,783)

Ease-of-Use

5.0 / 5

4.5 / 5

Value for Money

5.0 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

January 29, 2019

September 30, 2020

Pros/Cons

  • Pros

  • Ease of use Very easy to implement Pricing Support services

  • Easy to use. looks great. Advanced features and always adding more. Awesome responsive support.

  • Cons

  • main page loading time (but it does work well, i just wish it was faster)

  • It makes the job successfully. I don't have any cons for this service. I can just say that go on and improve it.

  • Pros

  • Ele é muito leve e fácil de se utilizar, quando você se conecta remoto com alguma outra máquina ele não fica com delay

  • It's excellent very fast and very useful. I love the quality with which you work because it is the right one to work with.

  • Cons

  • Teamviewer is a great application but when compared to the alternatives out its pricing is just to high for my liking.

  • Great tool but very expensive specially for small companies which have few clients and would want to cut down on cost of travelling to customers site and give technically support.

Pricing

Pricing Range

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Pricing Guide

2020 Help Desk Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

  • Pricing models & ranges

  • Unexpected costs

  • Pricing of popular systems

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux