All Supportbench Reviews
1-25 of 111 Reviews
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3
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Ease-of-use
4.8
Customer Support
4.9
Value for money
4.8
Functionality
4.7
"We're now more adept at understanding and meeting our customers' needs, leading to improved relationships and hopefully loyalty."
"It’s helping us build much stronger relationships with our customers and our hope is that we’re able to get increased upselling and even persuade some champions to refer us."
"It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process."
"You can miss replies to already existing cases. Notifications are not good enough."
"There are no webhooks at the time of this review, however, I'm told they are on the roadmap."
"Honestly, I can't think of much. There was some minor dashboard confusion upfront that turned out to be a small user error that was resolved in a minute."
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1-25 of 111 Reviews
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