About HESK

HESK is a free help desk software system from SysAid. It can be deployed on-premise or in the cloud. The solution provides a knowledgebase for customers to allow them to resolve their queries themselves. If the customer requires assistance, a ticket can be logged, which is then prioritized and managed by the system based on department and urgency.

The ticket submission form can be customized to suit a particular business requirement. After a ticket has been assigned, a staff member can interact with the customer through a Web interface, make relevant notes and upload necessary files. An admin panel enables users to filter and sort these tickets and check the status of their progress. Once the query is resolved, the customer is notified via emai...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

5 Reviews of HESK

Average User Ratings

Overall

4.2 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(3)

3

4 stars

(0)

0

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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January 2020

User Profile Picture

Ummar from WebSOL

Verified Reviewer

Company Size: 2-10 employees

Industry: Telecommunications

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2020

Fast and intuitive Support Desk

SLA and Customer support, ticket generation with the assignment of agents.

Pros

It's fast process of setting up and get everything aligned.

Cons

All features offered in hesk are not free. Prominent features are paid.

Reasons for Choosing HESK

Easy to install and configure.

April 2021

Chevaun from Origi IT

Company Size: 1 employee

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

Hesk review

I use to work at a big company and I implemented hesk as a alternative to a help desk software because that did not have anything to register tickets and insisted and when I implemented this I customized it o fit the company and when I launched it I was a success its a great software and easy to install and use and the client learned very quickly how to use it to

Pros

I like that u can customize this software to fit your company needs and that u can basically modify and do anything you want with it and it's easy to install and use

Cons

In the beginning I had problems because it keeps sending me emails I'm my personal mail account but when I fix that it work perfectly

Reasons for Choosing HESK

The price the way that I can customize hesk was a better fit to the company that I installed it for

May 2021

Samuel from Premier Equipment Ltd.

Company Size: 201-500 employees

Industry: Farming

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

2.0

Functionality

3.0

May 2021

Works fine - for free software

Provided a ticket system when we needed one badly. Managing issues via email/phone is just not manageable at any sort of scale. Used the software for years before are needs outgrew HESK's features.

Pros

Used this helpdesk for years. Works vastly better then having no ticket system.

Cons

Features/support are lacking compared to premium ticket system options.

November 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Easy to install, to use and assistance

Pros

Helpdesk software free and opensource, it's very easy to use and setup and it's possible to manage categories, departiment and is multilanguage.

Cons

Nothing in particular, it's good software

April 2021

Remanuel from Tax Inspection

Company Size: 1,001-5,000 employees

Industry: Government Relations

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

4.0

Functionality

2.0

April 2021

Easy setup

Pros

Easy to setup, easy for customer support.

Cons

Software does lack some features like automatic e-mail after a ticket has been created and / or solved.