HESK
About HESK
HESK Pricing
it is also available at $199.95 per license with additional features.
Starting price:
$39.95
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for HESK
1 - 6 of 6 Reviews
Ummar
Verified reviewer
Telecommunications, 2-10 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2020
Fast and intuitive Support Desk
SLA and Customer support, ticket generation with the assignment of agents.
PROSIt's fast process of setting up and get everything aligned.
CONSAll features offered in hesk are not free. Prominent features are paid.
Reason for choosing HESK
Easy to install and configure.
Chevaun
Computer Software, 1 employee
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Hesk review
I use to work at a big company and I implemented hesk as a alternative to a help desk software because that did not have anything to register tickets and insisted and when I implemented this I customized it o fit the company and when I launched it I was a success its a great software and easy to install and use and the client learned very quickly how to use it to
PROSI like that u can customize this software to fit your company needs and that u can basically modify and do anything you want with it and it's easy to install and use
CONSIn the beginning I had problems because it keeps sending me emails I'm my personal mail account but when I fix that it work perfectly
Reason for choosing HESK
The price the way that I can customize hesk was a better fit to the company that I installed it for
Samuel
Farming, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed May 2021
Works fine - for free software
Provided a ticket system when we needed one badly. Managing issues via email/phone is just not manageable at any sort of scale. Used the software for years before are needs outgrew HESK's features.
PROSUsed this helpdesk for years. Works vastly better then having no ticket system.
CONSFeatures/support are lacking compared to premium ticket system options.
Anonymous
1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Easy to install, to use and assistance
Helpdesk software free and opensource, it's very easy to use and setup and it's possible to manage categories, departiment and is multilanguage.
CONSNothing in particular, it's good software
aris
Computer Networking, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2023
hesk avis
c'est une des meilleurs application que je connaisse car elle facile le travail des informaticiens qui sont chargé de tout le temps se déplacer pour des problèmes mineurs de dépannage informatique
PROSl'aspect que j'ai apprécié c'est celui de l'aide à distance et du chat en temps réel. la solution apportée est concrète et il y'a toujours un satisfaction de la part de l'utilisateur.
CONSl'application est fonctionnelle et je n'ai pas eu de souci
Remanuel
Government Relations, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed April 2021
Easy setup
Easy to setup, easy for customer support.
CONSSoftware does lack some features like automatic e-mail after a ticket has been created and / or solved.