# HESK Software Reviews, Demo & Pricing - 2026 > Review of HESK Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/sysaid-hesk-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / HESK Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/sysaid-hesk-profile/reviews/) # HESK 2026: Benefits, Features & Pricing Wondering if HESK is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview HESK 4.4 [(8)](https://www.softwareadvice.com/help-desk/sysaid-hesk-profile/reviews/) Pricing Pricing available upon request ### About HESK HESK is a free help desk software system from SysAid. It can be deployed on-premise or in the cloud. The solution provides a knowledgebase for customers to allow them to resolve their queries themselves. If the customer requires assistance, a ticket can be logged, which is then prioritized and managed by the system based on department and urgency. The ticket submission form can be customized to suit a particular business requirement. After a ticket has been assigned, a staff member can interact with the customer through a Web interface, make relevant notes and upload necessary files. An admin panel enables users to filter and sort these tickets and check the status of their progress. Once the query is resolved, the customer is notified via email. HESK can also make the most commonly asked queries a part of knowledgebase and generate staff performance reports. The system supports unlimited users and allows for the submission of unlimited tickets. Wondering if HESK is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## HESK User Interface ## Popular HESK Alternatives Main Product HESK 4.4 [(8)](https://www.softwareadvice.com/help-desk/sysaid-hesk-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.38Value for money - 4.25Customer support - 4.0Functionality Pricing Available upon request Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3440)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(731)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price ## HESK Pricing and Plans Starting price: $39.95 Free Trial Free Version Basic $39.95 No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## HESK Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of HESK Customer Support Customizable Fields IT Asset Management Knowledge Base Management Real-Time Chat Ticket Management ## HESK User Reviews Overall Rating 4.4 Ratings Breakdown 5 63% 4 13% 3 25% 2 0% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.4 Customer support 4.3 Functionality 4.0 Ummar H. Verified reviewer Telecommunications 2-10 employees Used daily for free trial Review source Reviewed January 2020 Fast and intuitive Support Desk 5 SLA and Customer support, ticket generation with the assignment of agents. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: It's fast process of setting up and get everything aligned. Cons: All features offered in hesk are not free. Prominent features are paid. Reasons for choosing HESK Easy to install and configure. Read More CD Chevaun D. Verified reviewer Computer Software Self-Employed Used other for less than 2 years Review source Reviewed April 2021 Hesk review 5 I use to work at a big company and I implemented hesk as a alternative to a help desk software because that did not have anything to register tickets and insisted and when I implemented this I customized it o fit the company and when I launched it I was a success its a great software and easy to install and use and the client learned very quickly how to use it to Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I like that u can customize this software to fit your company needs and that u can basically modify and do anything you want with it and it's easy to install and use Cons: In the beginning I had problems because it keeps sending me emails I'm my personal mail account but when I fix that it work perfectly Reasons for choosing HESK The price the way that I can customize hesk was a better fit to the company that I installed it for Read More SD Samuel D. Verified reviewer Farming 201-500 employees Used daily for more than 2 years Review source Reviewed May 2021 Works fine - for free software 3 Provided a ticket system when we needed one badly. Managing issues via email/phone is just not manageable at any sort of scale. Used the software for years before are needs outgrew HESK's features. Ratings Breakdown 3 Ease of use 5 Value for money 2 Customer support 3 Functionality Pros: Used this helpdesk for years. Works vastly better then having no ticket system. Cons: Features/support are lacking compared to premium ticket system options. Read More TJ Todd J. Verified reviewer Computer & Network Security 2-10 employees Used daily for less than 6 months Review source Reviewed November 2024 Great Product and Value 5 Setup was quick and easy and it was very cost effective for a small team. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The interface and setup was straight forward and their support were very responsive and helpful. Cons: None at the moment for a general ticketing system and KB platform it works very well. Read More TR Tomasz R. Verified reviewer Airlines/ Aviation 51-200 employees Used daily for more than 2 years Review source Reviewed June 2024 Great product. 5 Easy installation, great flexibility, ability to edit topics and forms. Extensive capabilities for assigning permissions to the staff. Low hardware requirements with considerable capabilities. The program is intuitive for both the staff and users. I think it is underrated - simply because it is not backed by a big corporation that can afford to promote the product - but thanks to this, we have an excellent program whose license costs so little that it doesn't make sense to use the free version (because then you don't have support). Overall, it's a great program. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What I like most about HESK is the flexibility of this tool - I use it not only as a typical help desk but also as a system for submitting complaints and reporting irregularities within the company. The tool can be easily customized to meet your needs, and you can even edit individual messages and terminology. The creator of the application is very helpful and has never left me without assistance. Cons: I like everything about it. It's hard to find something that needs improvement - many things can be customized on your own. Read More ab aris b. Computer Networking 201-500 employees Used daily for less than 6 months Review source Reviewed November 2023 hesk avis 4 c'est une des meilleurs application que je connaisse car elle facile le travail des informaticiens qui sont chargé de tout le temps se déplacer pour des problèmes mineurs de dépannage informatique Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: l'aspect que j'ai apprécié c'est celui de l'aide à distance et du chat en temps réel. la solution apportée est concrète et il y'a toujours un satisfaction de la part de l'utilisateur. Cons: l'application est fonctionnelle et je n'ai pas eu de souci Read More VR Verified Reviewer Internet Self-Employed Used daily for less than 2 years Review source Reviewed November 2018 Easy to install, to use and assistance 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Helpdesk software free and opensource, it's very easy to use and setup and it's possible to manage categories, departiment and is multilanguage. Cons: Nothing in particular, it's good software Read More RA Remanuel A. Verified reviewer Government Relations 1001-5000 employees Used daily for less than 6 months Review source Reviewed April 2021 Easy setup 3 Ratings Breakdown 4 Ease of use 1 Value for money 4 Customer support 2 Functionality Pros: Easy to setup, easy for customer support. Cons: Software does lack some features like automatic e-mail after a ticket has been created and / or solved. Read More Showing 1 - 8 of 8 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/sysaid-hesk-profile/reviews/) ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (731) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (519) Recently recommended **4** times Stuck Between Options? Our experts can help you compare HESK with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice