Fast and intuitive Support Desk

SLA and Customer support, ticket generation with the assignment of agents.

Pros

It's fast process of setting up and get everything aligned.

Cons

All features offered in hesk are not free. Prominent features are paid.

Hesk review

I use to work at a big company and I implemented hesk as a alternative to a help desk software because that did not have anything to register tickets and insisted and when I implemented this I customized it o fit the company and when I launched it I was a success its a great software and easy to install and use and the client learned very quickly how to use it to

Pros

I like that u can customize this software to fit your company needs and that u can basically modify and do anything you want with it and it's easy to install and use

Cons

In the beginning I had problems because it keeps sending me emails I'm my personal mail account but when I fix that it work perfectly

Works fine - for free software

Provided a ticket system when we needed one badly. Managing issues via email/phone is just not manageable at any sort of scale. Used the software for years before are needs outgrew HESK's features.

Pros

Used this helpdesk for years. Works vastly better then having no ticket system.

Cons

Features/support are lacking compared to premium ticket system options.

Easy to install, to use and assistance

Pros

Helpdesk software free and opensource, it's very easy to use and setup and it's possible to manage categories, departiment and is multilanguage.

Cons

Nothing in particular, it's good software

Easy setup

Pros

Easy to setup, easy for customer support.

Cons

Software does lack some features like automatic e-mail after a ticket has been created and / or solved.