Knowledgebase panel
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8About HESK
HESK is a free help desk software system from SysAid. It can be deployed on-premise or in the cloud. The solution provides a knowledgebase for customers to allow them to resolve their queries themselves. If the customer requires assistance, a ticket can be logged, which is then prioritized and managed by the system based on department and urgency.
The ticket submission form can be customized to suit a particular business requirement. After a ticket has been assigned, a staff member can interact with the customer through a Web interface, make relevant notes and upload necessary files. An admin panel enables users to filter and sort these tickets and check the status of their progress. Once the query is resolved, the customer is notified via email.
2 Reviews of HESK
Overall rating
5.00 / 5 stars
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January 2020
Ummar from WebSOL
Verified Reviewer
Company Size: 2-10 employees
Industry: Telecommunications
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
January 2020
Fast and intuitive Support Desk
SLA and Customer support, ticket generation with the assignment of agents.
Pros
It's fast process of setting up and get everything aligned.
Cons
All features offered in hesk are not free. Prominent features are paid.
Reasons for Choosing HESK
Easy to install and configure.
November 2018
Anonymous
Verified Reviewer
Company Size: 1 employee
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Easy to install, to use and assistance
Pros
Helpdesk software free and opensource, it's very easy to use and setup and it's possible to manage categories, departiment and is multilanguage.
Cons
Nothing in particular, it's good software