With SysAid, we like the AD integration, Asset Inventory and cost.

Superior, Best, easy to use, the better, like no other.

I have enjoyed use of the sysaid platform and will continue to recommend it to organizations for quick delivery. It is cost effective and has a great support structure.

The main disadvantage is the insane price, because of which the product is simply not available to small teams.

Includes an asset management system and CMDB, modern interface for end-users and administrators, excellent sales and technical support.

I like just how easy this product is to use and the ease for the end users to put in tickets.

We like the ease of use. Our users are able to quickly get to the information or form they need.

The Asset Management, Automated Updates/Upgrades and the ease of the implementation.

The Self Service Portal is extremely user friendly and cuts down on the amount of tickets that actually make it into the que. Active Directory integration is fantastic.

But the problem comes when get tons of unneeded email. For example, I will close out a ticket (and get a message that the ticket is closed).

SYSAID is a great ITSM Tool comparable to any other global tool but really great value for money.

I liked the flexibility and ease of implementation of this software. Also, it was easily customizable to suit our specific need, this was a major plus for us.

Very attentive and knowledgeable. I was sad when implementation was done.

The way it is implemented does not follow typical ITIL based methodology and is missing key aspects such as a service management catalog.

Ease of use, very friendly and simple GUI, easy to find what are You looking for, nice reports, reminders for upgrade or new features.

Great ticketing system for any company with a Support team.

I really like here is the integration with other software. And Also admire that this product is very easy to use.

Low acquisition cost for licenses. Supported and certified ITIL processes.

I like how the integration with the AD, because the users used the same password. I like that you can take screen shots and have evidence of a incident.

SysAid has been very good at helping us get set up and functioning.

They have great response time on issues and always willing to help.

Some of the integration setup was confusing at times.

So far I haven't found anything that I Dislike about SysAid.

Weak project management module, not standard and poor performance. No real dependencies in task.

We have been satisfied with SysAid and it's ability to help us do our job more efficiently.

This is difficult for us as we do not have the full/complete version of Sysaid.

It's got an impressive UI and onboarding is pretty easy. Their price points are appealing and worth trying out if you are evaluating for your team.

I love the ease of use, the great customer service, and the features I like and use more than what other live chat systems offer.

I love that Tidio chat was very easy to set up and navigate. It is not overwhelming and confusing like other live chat software.

I was impressed by how easy it was to set up our multilanguage home page chatbot.

I like how their free plan allows you to get a nice chat widget on your website and it's reliable, robust, and the app is cool.

Very good price compare with other company in this industry.

The Tidio operators/reps are also really supportive, friendly and helpful.

Every option is very useful and very user friendly.

The Very Awesome design of the chat. Designs of the dashboard.

Easy to use, thanks to a great UI. Easy to integrate with messenger and Hubspot.

Tidio is a fantastic service that delivers better than expected. I can't imagine using any other software for our web chat.

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio.

Customization was established, friendly user interface and customer support was great.

I used Tidio for a time and after that, I discovered its problem. Then I quit and unsubscribed.

Good, useful and easy to use, will recommend to my friend.

Easy to integrate with my visitors, tracking their activities, retarget visitors and buyers. The support is incredible and very helpful.

Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative.

It makes having a live chat fun. And the best thing ist also has a mobile app to chat like you would with a friend with the visitors of your website.

It has a solid ios app and the user interface on the web app is great. Customers really like the ability to chat directly with a live person.

Ease of setup and ease of use is what attracted me the most.

Some of the videos are a bit confusing, for me at least.

So far, really good experience - contacted customer support and they were friendly and helpful.

Instead, Tidio sends it from their email which is tall and has random characters. Which may make customers feel that that's a spam.

I like the chatbots that can help to gather information from the visitor too and that make it feel like a human is responding to initial inquires. OVerall a nice chat app.

US Dollar

SysAid empowers organizations to deliver exceptional service – automagically. A comprehensive, next-gen ITSM platform, SysAid comes ready for action with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience.

The result? You lift CSAT scores by delighting employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer-grade service experience). Because now they can get the help they need at any time, in the channels they’re comfortable working in. MTTR improves as admins are free to now focus on more strategic tasks and projects. And organizations are liberated to unleash their true potential for productivity and fulfill their purpose.

LongDescription

Analytics

Support Ticket Management

Surveys & Feedback

User Management

Status Tracking

Barcode/Ticket Scanning

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Single Sign On

Project Management

Approval Process Control

Procurement Management

Knowledge Management

Scheduled/Automated Reports

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Data Import/Export

Customer Support

Problem Management

Event Logs

Email Templates

CPU Monitoring

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Bandwidth Monitoring

Uptime Reporting

Configurable Workflow

Server Monitoring

Mobile Access

Dashboard Creation

Inventory Tracking

Service Reporting

CMDB

Compliance Management

Real Time Data

Performance Metrics

Service Catalog

Maintenance Management

Multi-Channel Communication

Configuration Management

Benchmarking

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Visual Analytics

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Data Visualization

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Availability Management

Customizable Templates

Macros/Templated Responses

Interaction Tracking

Dashboard

Patch Management

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

IT Reporting

Asset Lifecycle Management

Compliance Tracking

Reporting/Analytics

Monitoring

Prioritization

Remote Access/Control

Feedback Management

Supplier Management

Customizable Forms

Incident Management

IT Asset Tracking

Drag & Drop

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Unix

Web browser (OS agnostic)

Windows 8

Windows 10

SysAid offers 3 editions: Help Desk, ITSM, and Enterprise.
All plans can be enhanced with SysAid Copilot - a generative AI solution that highly improves IT efficiency using the most advanced AI capabilities in the market.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

SysAid

In Person

Live Online

Webinars

Documentation

Videos

Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make the live chat interface match the look and feel of existing online assets. Additionally, it includes support for over 140 languages.


Tidio Chat is mobile compatible, which ensures that customers on mobile devices are able to engage with the chatbox on small screens. If no agents or employees are available, users can leave "offline messages." Additionally, using a Google Chrome plugin, Tidio Chat lets companies receive immediate notifications of any pending offline messages.


Tidio Chat is a cloud-based platform that supports integration with leading business applications such as, eCommerce, Email Marketing and CRM software. It is available in two license tiers, Basic and Pro, both available on a monthly subscription basis.



Customer Surveys

Lead Capture

Automated Responses

Code-free Development

Transfers/Routing

Sentiment Analysis

For Sales/Marketing

Customer Database

Query Suggestions

Offline Form

Natural Language Processing

Process/Workflow Automation

Customer Experience Management

Proactive Chat

Complaint Monitoring

Contextual Guidance

AI/Machine Learning

Event Triggered Actions

File Sharing

Website Visitor Tracking

Geotargeting

7-days trial to test features from our free and paid plan. After the trial ends, free features are available forever.

Forever-free plan. 3 chat operators included.

Unique AI-supported chatbot conversations with 100 unique visitors/mo, visitors list monitoring, free desktop & mobile apps, integrations with all leading websites and platforms, JS API Integrations (Shopify, WordPress, Wix, Messenger, Instagram and others).

Communicator plan. 1 chat operator included, from $15,83/mo.

All free features + monitoring what customers write before sending the message, visitor’s behavior monitoring, adding & removing account access to operators, visitor profile notes. Additional seats from $15,83/mo

Chatbots plan. 3 chat operators included, from $40,83/mo.

All free features + unlimited AI-supported chatbots, ready-to-use chatbot templates, drag-and-drop chatbot editor, Zapier integration

SysAid vs Tidio

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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