SysAid

Zoho Assist

Add to compare

Ratings & Reviews

Overall Rating

4.39 / 5 (186)

4.58 / 5 (332)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 21, 2020

February 20, 2020

Pros/Cons

  • Pros

  • We evaluated several products however this one had it all. It was easy to purchase, configure and implement. Has great reporting features and dashboards.

  • Sysaid is easy to implement and use. i like the Change and release component which is on point. the ticket aging is also one feather is easy to pick

  • Cons

  • The only issues I would say crop up sometimes is support. On the occasion that I run into an issue, I have had trouble getting the support I need.

  • It sometimes feels cluttered but there are so many features we have enabled, I'm not sure if it's possible to avoid the clutter.

  • Pros

  • unattended feature is great, i can sign in easy to my clients pc and provide faster support

  • What I like most about it, is that the free version integrates with Spiceworks and it has a aesthetically pleasing GUI.

  • Cons

  • The reporting function was more complex but it had all the features and functions you would need to get information in one place.

  • Sometimes, screen resolutions make initial connections a little choppy, but it usually clears up within a few seconds.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

20 Recommendations

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots