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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.78 / 5 (32)


4.5 / 5

Value for Money

4.5 / 5

Customer Support

5.0 / 5


4.5 / 5

Last Review Written

April 1, 2020


  • Pros

  • CMS has everything I was looking for in an online patching solution. The customer support is always fast and accurate, while offering fantastic solutions beyond what my questions were.

  • Automatic patch deployment, easy to use, really good customer service. Saves us a lot of time.

  • Cons

  • The remote assistance portion lags to the point where it is not very useful. The FAQ and Help sections are high level, without many answers on more detailed questions.

  • Its slow sometimes for updates and to access the site


Pricing Range

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Pricing Guide

2020 Help Desk Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

  • Pricing models & ranges

  • Unexpected costs

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