About TeamDynamix ITSM

TeamDynamix IT Service Management (ITSM) is a cloud-based and on-premise support solution, which assists public sector, educational and healthcare firms with issue tracking, root cause analysis and asset management. Its key features include infrastructure performance monitoring, resource allocation, project management and reporting.

The application enables service desk operators to connect with technicians and assign ticket requests to departments. Clients can use the AI-based search functionality through the self-service portal to resolve issues and access catalog. Supervisors can use the solution to manage configuration items, system dependencies, blackouts and maintenance windows.

TeamDynamix ITSM integrates with third-party discovery platforms suc...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

8 Reviews of TeamDynamix ITSM

Average User Ratings

Overall

4.13 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(2)

2

4 stars

(5)

5

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 8 of 8 results

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January 2018

Michael from Abilene Christian University

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Higher Education

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Ticket management has never been easier

Pros

Teamdynamix is highly customizable and easy to use. Creating reports and automated procedures is a snap.

Cons

Some issues encountered with compatibility with other softwares, particularly for billing purposes. Auto refresh for lists would be helpful also.

February 2018

Anonymous

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

February 2018

A fast cloud-based central service support portal that is configurable and flexibly-designed.

Pros

- Despite being cloud-based, it has a very responsive web-based user interface, no complaints at all about responsiveness and speed of rendering pages - A clean and simple UI design, a very important factor when considering the varied user types who will consume this service. I work on a University campus, and intuitive and clear interfaces are absolutely necessary - Flexible support workflows. When considering how to utilize TeamDynamix, consider all the processes your business or organization perform in its various ways, and consider how you can increase efficiency of our organization by creating workflows for delegating permissions, signing authorization forms, submitting helpdesk tickets. I am very impressed with how flexible, and how the team that developed this software thought about how to bring about these changes within an organization adopting this software. As you design a process workflow, you can modify, diagram, and convey information to the end-users in a meaningful and elegant way, based on the tools they provide. The options and customization for workflows are not infinite, there are limitations, but the vendor does a great job training and empowering deployment teams in sharing their vision. - Ticket creation and ticket management: I love how easy it is to assign tickets, modify requestors, update ticket notes, and delegate/outsource specific tasks, and assign various statuses for tasks where customers and support personnel may view it.

Cons

- This is not a light-weight solution for ticketing and support, I would strongly encourage anyone considering this solution to assign full-time resources for ongoing development of process workflows, depending on how much your organization utilizes workflows for creating tickets and automating repetitive tasks. - Remember, it is cloud-based, and the vendor has provided excellent support for their product. it's also very speedy, but its possible in the future that performance may vary, who is to know. So you a trade-off could be in the future a hit to performance, possibly, and a lack of control, having the data not stored locally. If those ramifications are understood, There are few downsides, presently.

April 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

April 2018

Lots of features, but not user friendly

It is easy to track specific details on students.

Pros

There are lots of features to track our contacts with students. We can divide our contacts into separate categories and each category can have subcategories. This division has made it very easy for us to track specific reasons why students contact our office.

Cons

Team Dynamix is really time intensive and difficult to set up. Nothing is "straight out of the box". It took our office about a month working with our IT department just to get our contact and other forms set up.

August 2019

Justin from University of Texas, Rio Grande Valley

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

4.0

August 2019

IT Management Made Simple (Almost To A Fault)

When another ticket management software became too pricey and difficult to work with and customize, we switched to TeamDynamix to save money while retaining most features we need. The user-facing portal was quick and easy to implement, while out of the box features for ITIL-end users was mostly complete, so setup time was minimum. Day-to-day we are now able to still get just as much work done, even though some workflows have changed.

Pros

Teamdynamix is a great tool for IT project, service, and incident management. It's clean interface makes it easy for both the end user and technicians to get work done. - Quick to implement with good support - Clean customizable interface for the end user and ITIL views - Easy workflow building - Everything is documented, even automation, so you know all the checks and routing of workflows - Works fast

Cons

Teamdynamix is very simple but that can work against you if you have more complicated needs in your IT management. - Design is limited, it was tough for us even to get edge-to-edge or "full-bleed" on the web view. So your horizontal space is limited out of the box. - Every ticket shows all notes, checks, and workflow steps in the "work notes." So if you make a work note and then send it through a workflow, you'll have to scroll down through all the workflow checks that were noted before you can get to technician work notes - While it's very customizable, the system does have it's limitations, so you may have to adjust your workflow when handling tickets.

June 2018

Timothy from The George Washington University

Verified Reviewer

Industry: Higher Education

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2018

Great for PMO to handle a large number of projects simultaneously

Multiple project management has became smoother. Team time and activity tracking became possible. Its an organizational knowledge base as it contains projects repository

Pros

The software has all aspects of the project as it includes baselines, resource pool, plans, portfolio, budget, service type, scope definition, risk register, calendars, resource time management, brief case where you can upload the project documents such as plans, lessons learnt, project. It is easy as a team to mark projects with issues ( yellow/ red) for follow-up or mitigation. It integrates with Active directory It is web based which facilitates working offsite with the need for VPN or having client app installed on the machine used. Easy tool to monitor teams tasks and project workloads.

Cons

Project plans created in MS project need to be saved in XML format before being imported to teamdynamix. I would have preferred if it was a straight forward import. There is no MAC OS client.

March 2020

Adam from Bowling Green State University

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2020

Transformative ITSM and PPM Product

My job has completely transformed since the implementation of TeamDynamix in a positive way. We can understand our workload, see into the future with less uncertainty, and our users have a clear understanding of status.

Pros

Easy configuration was a key metric in selecting an ITSM and PPM product. We implemented the ITSM side in 2015 and found it incredibly easy to use, which made our transition to the PPM side in 2017 a no-brainer.

Cons

The company is a bit young and small so working with their integration tools and APIs at first was a bit difficult. They have greatly staffed up recently and their toolset has grown to our delight.

Reasons for Choosing TeamDynamix ITSM

Price and functionality... TDX was the clear winner.

April 2018

Michael from VIP Structures

Verified Reviewer

Company Size: 51-200 employees

Industry: Architecture & Planning

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

One of the Best Ticket Tracking and Project Tracking Tools Out There

Pros

Really nice and intuitive GUI with lots of options for ticket tracking and project tracking. Company offers excellent training sessions on how to use it.

Cons

Setup can be on the difficult side but nothing too bad. Pricing could be better but you do get a lot of value out of the product so I can't say it's not worth it.

September 2019

Joseph from University of Dayton Research

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Easy to learn and use Help Desk software

I have been able to organize and open/close tickets from the first day I started using this product

Pros

The best features about this product is the ability to use it from day one with little to no training.

Cons

I like to see better canned reports and working with templates is not always the easiest thing to use