All TeamDynamix Reviews

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User Profile

Robert

Verified reviewer

Higher Education, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Help Desk Ticketing and Project Management with TeamDynamix

PROS

The part of this software I use the most on a daily basis is project management. This includes the project request form, the scheduling of project tasks, notifications through the system to customers, stakeholders, and the dev team. Other areas around our campus use different software and it's clear the differences with IT using TeamDynamix and them not.

CONS

The only thing I can say about a part of the software that might need to be a little better is just onboarding for new employees who use the service. There are so many different applications and uses with this software that it can be a little overwhelming at first. I will say they have a great customer knowledge base that has an article for just about any issue you might come across.

Boyang

Information Technology and Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

An Excellent Tool: TeamDynamix

Overall, I have had a great experience with TeamDynamix. It has been incredibly helpful in organizing projects and tracking service requests. I highly recommend it to any business looking for a comprehensive project management solution.

PROS

TeamDynamix is an incredibly user-friendly platform that is perfect for businesses of all sizes. With a variety of features, it offers a comprehensive solution to project management and service request tracking. The reports feature is especially useful, allowing me to quickly access data and generate reports.

CONS

TeamDynamix can be a bit overwhelming for first-time users. The interface has a lot of options that can be difficult to navigate and the learning curve is quite steep.

Reasons for switching to TeamDynamix

TeamDynamix is superior to its alternatives in many ways. It offers a great range of features, including reporting and analytics, for a reasonable price. Additionally, the platform is extremely user-friendly and easy to navigate.

Stefan

Education Management, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

4

Reviewed June 2022

CRM Software that's not quite there

Used for IT support at a higher education institution. Seems... fine. Less bells and whistles than ServiceNow but that's ok, we don't need them and they are generally overcomplicated. Simple is best, but there's some QoL improvements that will help it flow better.

PROS

Reports are powerful (if a little unintuitive) and the asset management system is good.

CONS

The software is constantly opening up new windows for every asset record or ticket that is opened. It's very frustrating and they easily get lost amid the other windows that I have open. Also, there is no dark mode, so it is very harsh on the eyes with no alternative scheme for those that would prefer it.

Gabriel

Information Services, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Ultimate solution to ITSM, PPM and iPaaS needs. Relatable features.

TeamDynamix means business. It is exclusively the best.

PROS

The most outstanding experience I have with TeamDynamix is it's flexibility and intuitiveness. Integration and implementation is a walk in the park. The self service portal is a good idea since no time is wasted. The tool is cost effective and quite user friendly.

CONS

Basically, the PPM features lack that much flexibility and effectiveness. Improvement is needed. Otherwise, TeamDynamix is great.

Kyle

Information Technology and Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

TeamDynamix Review

PROS

The features are all very powerful and customizable. If you want a form or user portal to look a certain way, you can do it. If you need a specific report done, you can do it. You can also create as many instances of an app as you want, so you can use it across the organization.

CONS

There are a few processes that feel like they should be simple that really aren't. For example, sending someone an email through a ticket requires creating a comment, making the comment public, then selecting the user from the contact list to send the message.

Reasons for switching to TeamDynamix

At the Time, Track-It! did not have the reporting we needed and was not in the cloud. TeamDynamix is!

Melissa

Higher Education, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

TeamDynamix for Higher Education

Our overall experience using TeamDynamix is great. It was an easy change over from our previous ITSM product.

PROS

The implementation went very smoothly.

CONS

I wish the Search function was easier.

Reason for choosing TeamDynamix

The demo for TeamDynamix was the best demo we ever received. They showed how easy it was to setup out of the box. They made it an easy decision for us.

Reasons for switching to TeamDynamix

We wanted something easier to administer.

Tyler

Higher Education, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

5

Reviewed June 2022

Decent Application for Incident Management, lacking for projects

TD has helped my team focus on the tickets that come in. We've opted to track projects in a different tool. Using TD for tickets allows our clients to search for fixes in the Knowledge Base or open a ticket from our portal.

PROS

I like the SLA customizability of the application. You can have different SLA's for difference services within the app.

CONS

The project side is just clumsy. It takes a lot of work to submit a project and even more to schedule it out nicely.

Reasons for switching to TeamDynamix

Footprints was just a pain to use from all levels

Jeffrey

Education Management, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed June 2022

Great Product

Great product, would recommend to other people looking for an easy to use and nice to look at system. We track thousands of machines within tdx as well. It can take some time to learn how it operates exactly, but once you figure it out it's great.

PROS

It's easy to use, you can setup your own dashboard and customize it. You can generate your own reports for multiple different parts of the site.

CONS

Sometimes it can be a bit limited in areas(though this is probably more of an "our organization" complaint since we either make the requests or develop them.

Reasons for switching to TeamDynamix

change ticket systems to something wasier and cleaner

Kenlee

Higher Education, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2022

TeamDynamix Use as a Higher Education Institution

PROS

What I like most about this software is the capability to customize everything to best fit your specific organization.

CONS

The thing I like the least about the software is all of the additional add-ons. Although it can be nice to an extent, it can be inconvenient that we have to purchase a new piece of the software every time we look to improve our ticketing system.

Reasons for switching to TeamDynamix

KACE just didn't have the same feel for end users. We felt that KACE was more technician focused than client focused.

Beau

Government Relations, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

TeamDynamix for government Incident Management

From procurement to go-live, the process has been very smooth with TeamDynamix. The sales, implementation and support teams are great and very responsive. Probably the easiest roll out I've been a part of.

PROS

We liked that the product was a codeless solution and could be easily managed by one or two people. Our previous product required developers and was too large and cumbersome.

CONS

There are a few features that are lacking, but the good news is that TeamDynamix reads and reacts to customer feedback. I've already seen a few of the items I wanted introduced in new version roll outs as well as listed in future releases.

Reasons for switching to TeamDynamix

ServiceNow worked well, but was too large of a product for us. We were initially on ServiceNow Express, which was a much better fit, but when that went away and we were moved into ServiceNow Enterprise, we felt overwhelmed.

Amanda

Information Technology and Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

3

Reviewed June 2022

Perspective from a Service Desk Team Lead and Knowledge Manager

For the most part, I like it because it is easy to use. My only real complaint is it really does need better knowledge integration. However, at least it does have a knowledge component so that is nice. From what I hear, other systems that support the type of integration I would expect to be fully KCS compliant are significantly more expensive.

PROS

-It was easy to start using with minimum training -I love the reporting tools available and the ability to create customized reports -I love that it has a knowledge base available to offer self-service to our clients, and help our agents reduce time on resolving problems that someone else has already resolved -I love that after a few upgrades, we finally had the option to use nested fields. This allowed us to be able to get all the information we needed from a client from the get go, and only the information that was needed for that request.

CONS

-The knowledge base does not integrate well with the ticketing process. The knowledge base search on the ticket only shows results for approved articles. I wish that it would show articles of all status - or better yet have a filter on the ticket to choose status if desired. This would allow our agents to see if another person has started working on a similar issue, even if they haven't finished the article yet -Creating knowledge articles from a ticket still requires the agent to view the article later and clean it up. they have to structure the content, add settings, add related articles, etc. It would be nice if this could be done within the workflow of processing the ticket rather than as an after thought. -I wish that it integrated better with some of our other systems. For example, we use a chat software and agents have to copy/paste the information into the ticketing system. Human error causes the information not to be captured 100% all the time. It would be nice if they could just do the chat and it create the ticket automatically. Same with email. -I hate that so many windows open when processing a ticket for one person. When I worked in the Service Desk, it made it very difficult to juggle multiple clients at the same time (which was a requirement of the job).

Reasons for switching to TeamDynamix

The system we had before, which I don't see on your product list, kept crashing/freezing. We also could not upgrade it any more, and did not have the number of administrators it would require to keep it manually going anyway. We needed to be able to have a system that met our basic needs, within budget, and could be managed with only one admin.

Anonymous

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2018

A fast cloud-based central service support portal that is configurable and flexibly-designed.

PROS

- Despite being cloud-based, it has a very responsive web-based user interface, no complaints at all about responsiveness and speed of rendering pages - A clean and simple UI design, a very important factor when considering the varied user types who will consume this service. I work on a University campus, and intuitive and clear interfaces are absolutely necessary - Flexible support workflows. When considering how to utilize TeamDynamix, consider all the processes your business or organization perform in its various ways, and consider how you can increase efficiency of our organization by creating workflows for delegating permissions, signing authorization forms, submitting helpdesk tickets. I am very impressed with how flexible, and how the team that developed this software thought about how to bring about these changes within an organization adopting this software. As you design a process workflow, you can modify, diagram, and convey information to the end-users in a meaningful and elegant way, based on the tools they provide. The options and customization for workflows are not infinite, there are limitations, but the vendor does a great job training and empowering deployment teams in sharing their vision. - Ticket creation and ticket management: I love how easy it is to assign tickets, modify requestors, update ticket notes, and delegate/outsource specific tasks, and assign various statuses for tasks where customers and support personnel may view it.

CONS

- This is not a light-weight solution for ticketing and support, I would strongly encourage anyone considering this solution to assign full-time resources for ongoing development of process workflows, depending on how much your organization utilizes workflows for creating tickets and automating repetitive tasks. - Remember, it is cloud-based, and the vendor has provided excellent support for their product. it's also very speedy, but its possible in the future that performance may vary, who is to know. So you a trade-off could be in the future a hit to performance, possibly, and a lack of control, having the data not stored locally. If those ramifications are understood, There are few downsides, presently.

Justin

Higher Education, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed August 2019

IT Management Made Simple (Almost To A Fault)

When another ticket management software became too pricey and difficult to work with and customize, we switched to TeamDynamix to save money while retaining most features we need. The user-facing portal was quick and easy to implement, while out of the box features for ITIL-end users was mostly complete, so setup time was minimum. Day-to-day we are now able to still get just as much work done, even though some workflows have changed.

PROS

Teamdynamix is a great tool for IT project, service, and incident management. It's clean interface makes it easy for both the end user and technicians to get work done. - Quick to implement with good support - Clean customizable interface for the end user and ITIL views - Easy workflow building - Everything is documented, even automation, so you know all the checks and routing of workflows - Works fast

CONS

Teamdynamix is very simple but that can work against you if you have more complicated needs in your IT management. - Design is limited, it was tough for us even to get edge-to-edge or "full-bleed" on the web view. So your horizontal space is limited out of the box. - Every ticket shows all notes, checks, and workflow steps in the "work notes." So if you make a work note and then send it through a workflow, you'll have to scroll down through all the workflow checks that were noted before you can get to technician work notes - While it's very customizable, the system does have it's limitations, so you may have to adjust your workflow when handling tickets.

Chris

Education Management, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed June 2022

Very simple ticketing and asset app, but needs enhancements

Overall, been very happy with it. We have been able to get our ticketing and asset app up and running and get over 100 people using it in just under 1.5 years. I think if the cons can be addressed and this app be designed to scale better with a larger enterprise environment, this could be a perfect solution.

PROS

I like how simple it is to roll out and deploy. It's not hard to learn to be an administrator and is very intuitive.

CONS

There need to be features added, like the ability to have separate "queues" within a single ticketing app. Right now we have almost 20 departments all in one app and everyone can see each other's tickets. Sure everything is separated by the whole ticket type/service/responsible group mapping, but it would be nice to separate it further. Also, there are some inconsistencies, such as how in most of TDX Asset, the devices manufacturer is known as "Vendor," except for when you create a report, in which they refer to this field as "manufacturer." Same thing with Acquisition Date being Acquired in reports, and Location Room being Room in reports only.

Reason for choosing TeamDynamix

This was a central IT decision, not mine.

Reasons for switching to TeamDynamix

Our license was expiring and the renewal cost too much

Kevin

Education Management, 1,001-5,000 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

TeamDynamix

PROS

Ease of customization and responsiveness of the company.

CONS

We would like to have a mobile app designed for technician use. We would like end users to be able to submit assets in incident tickets that aren't assigned to them.

Reason for choosing TeamDynamix

Cost and ease of use.

Reasons for switching to TeamDynamix

Cost, features and ease of use. We also wanted to go from locally hosted to cloud based.

Jason

Information Technology and Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Asset History

PROS

I really appreciate the ease of use of managing assets. There are times an asset might not work well and I've had tickets come in where I could see a history of issues and I can better consult with them and determine if an asset needs to be replaced or not vs just having another technician work on it again and perform the same troubleshooting steps.

CONS

Most of the issues I've run in to were a user error problem. I've run in to cases where we had a lot of duplicated assets and through some confusion I've deleted the wrong one. Often times I also have to email people outside of the ticketing system because the email from the ticket might be ignored, maybe because of the way the emails are formatted. Still looking in to this though.

Joshua

Education Management, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2022

The Expereinces of a Tech thrown into the admin position

It has definitely helped me make our ticket process run more smoothly and has made it much easier to keep track of what is and isn't getting done.

PROS

The ability to setup automation for ticket distribution has been incredibly useful as our our IT team is small and can't dedicate someone to assigning every ticket. Also I've found most of the controls and features to be fairly intuitive and easy to figure out just by looking at them, which is useful for me personally as I was basically just thrown into the system and told to run it.

CONS

I have found navigating the backend UI to be a bit clunky at times. IE: if I click the name of a user there is an option to see tickets they have submitted, not tickets they are assigned. Also there is not, that I have seen, a way to see how many times a knowledge base article has been viewed, which would be useful in tracking how often the knowledge base is used.

Reasons for switching to TeamDynamix

I was not part of the decision making process, my understanding is the then CIO wanted to make use of the MS project integration.

Marmar

Information Technology and Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

TeamDynamix

Excellent. Support is fantastic. All our technicians are happy using the system. Allows us to voice our opinions and address those in the upgrades where possible.

PROS

Easy to implement. Minimal coding is needed. Powerful. Allows automation.

CONS

It does not allow creating new custom email notifiacations. The Support Reply email often is confused by the end-users when submitting new requests, thus the emails don't get processed.

Reasons for switching to TeamDynamix

Lack of sufficient and proper support or documentation. A very finicky system; often had huge issues after any power outage. Many servers were involved. Many hours for spent on troubleshooting. Constant performance issues.

Fonta

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

3

Reviewed June 2022

TD Features for Endusers

PROS

The fact that you can move your layout arrangement to fit your workflow

CONS

Creating and assigning "task" features at time were not user friendly

Reasons for switching to TeamDynamix

Management decision

Chris

Higher Education, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2022

Better than other ticketing systems

PROS

The reporting ability of TDX is unmatched. The ability to drill down to specific items/users including custom information is a key factor in our support model.

CONS

It can be overwhelming for new users if they are given too much access or not properly trained.

Reasons for switching to TeamDynamix

Cot and usability

Abigail

Information Technology and Services, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

Lots of Features, but Some Difficulty

PROS

I like that we can run ticket reports and create workflows within TDX.

CONS

Several functions that are important to Help Desk work have been hard to achieve even with our representative's help. We are still not able to get a ticket to automatically change to a "Waiting on technician" or "Waiting on Customer" type of status depending on who has responded last. That is a functionality I miss about our old system.

Josephine

Government Administration, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Team Dynamix works well

It was a little confusing in the beginning but they have helped us a great deal.

PROS

The job gets done and they help. I fine them to be very helpful with all of their tools

CONS

It was a little confusing in the beginning but they have helped us a great deal.

Thomas

Higher Education, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

Hight Education-Oriented ITSM and PPM Platform

PROS

The ITSM platform is highly customized toward the needs of Higher Education IT Support organizations. Based on the core higher-education customer base, TD is well aligned with these needs, adjusting product features and functionality based on customer feedback.

CONS

The project and portfolio management side of the platform could use some improvements to maintain relevance amongst competitors.

Alan

Higher Education, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

TeamDynamix is better than email

Switching from doing everything in email TeamDynamix has really made it easy to see where a request is at and make updates so we all know what is going on.

PROS

It's easy for all of the Technicians to find their tickets and update everything

CONS

We would really like to use PowerBi without iPaas or custom integrations. It would also be nice if the custom domain was included with every setup. It would really be nice to have a SIP client for the help desk to use the web interface and webRTC to take, and attach calls to a ticket, maybe even record those calls in the ticklet.

Christopher

Higher Education, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed May 2023

Our First Year Quick Review - So Far

It is great that some of our suggestions were actually taken in count and implemented pretty quickly. Being the College's First line of service to users of Faculty/Staff & Students this is pretty nice.

PROS

Highly customizable with a lot of power and development behind it. Very open to new technologies to be easily integrated.

CONS

Everything for searching needs to be sourced through a report, difficult to find the most important information in details without building a form or layout of data.

Showing 1 - 25 of 142 Reviews