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TeamHeadquarters software

9 reviews(4.0/5)
9 reviews(4.0/5)

TeamHeadquarters is a help desk management solution that offers small and midsize businesses a service desk, project management, resource management and scheduling functionalities within a suite. The software is available for deployment both on-premise and in the cloud.

The service desk functionality of the software allows users to manage and monitor their resources in order to address problems and incidents. Users can create tickets for their service requests and track the status of all ongoing and closed service requests in a unified queue.

TeamHeadquarters also offers project management functionality, which enables users to create projects, assign them to people and track tasks status with Gantt charts. Users can also collaborate and share documents with team members. Scheduling and time tracking on projects are both supported with TeamHeadquarters as well.

TeamHeadquarters is available on a per user per month basis.

Supported Operating System(s):
Web browser (OS agnostic)

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9 Reviews of TeamHeadquarters

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  • John from B2B Lead Generators

    Number of employees: 2-10 employees

    June 2017

    The software has been working well to support my business, my experience with it has been positive.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've been able to gather all of my project into into a single application to support client and internal projects.

    Pros

    I like that the projects and tickets work together and that I can take incoming email tickets and assign them to projects and then to project resources. Then, I capture the time on the tickets to create a weekly Status Report - very handy and good for consistency.

    My concept was that I could use the software to support client project work that I do in Digital Marketing -- I was correct, it works great for me.

    Cons

    I really wish there was a built in Report Designer. It would help me to tailor the reports, like the Status Report, to meet my exact requirements and branding needs.

    Review Source: Capterra

  • David from Johnstone T.W. Company Limited

    Number of employees: 51-200 employees

    January 2017

    Reducing our applications helped us a bunch

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Now we only use one app to track time, field support and major projects. TeamHeadquarters has meet our needs and is simple to use which was very important to us.

    Pros

    All of our work in now in one simple to use application and we can see what everyone is doing in real time.

    Review Source: Capterra

  • Eva from Mold-Rite Plastics, LLC

    Number of employees: 201-500 employees

    October 2016

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Seems very easy to use. It was the only one program that met all of our needs, and we tested about 10 different products. Tech support is fantastic and responsive!

    Cons

    Wish there was an easier way to merge tickets. We often have several people submit tickets for the same issue. For example, the internet goes down. We will have about 10 people submit tickets for one issue.

    Review Source: Capterra

    Response: Entry Software, Entry Software

    October 2016

    Hi Eva, Thank you very much for the review. I would be glad to demonstrate how you can create Problems and relate multiple tickets to the problem and batch update related tickets. Let me know when you have time to review online. All the best! Mark

  • L from Round Rock ISD

    October 2012

    Review

    Ease-of-use
    Quality
    Support

    Great product for help desk services

    Pros

    Great cross departmental visibility for tickets

    Cons

    Needs additional workflow components

    Review Source: Capterra

  • Charles from AvMed Health Plans

    October 2008

    We are very happy. Use is actually spreading in our company by word of mouth.

    Ease-of-use
    Quality
    Support

    We are very happy. Use is actually spreading in our company by word of mouth.

    Pros

    It strikes a terrific balance between project management, time tracking, and support ticket control.

    The ticket information has proven to be extremely useful in internal and external audit support.

    Cons

    It is at its' best when you understand and live the underlying philosophy. Not all people are willing to make those social changes.

    Review Source: Capterra

  • Nancy from Jewish Home Lifecare

    October 2008

    Barry Cousins and his staff are top notch professionals.

    Ease-of-use
    Quality
    Support

    Barry Cousins and his staff are top notch professionals. They have done a great job of listening to our needs and requirements and made configuration recommendations that use the system to it's best advantage. I cannot say anything bad about this team!

    Pros

    THQ is a beautifully designed and user friendly application which enables us to track and organize help desk tickets and project requests. It allows each staff member to be accountable and responsible for their assigned work via individual work queues. Managers can view staff queues and make comments without being intrusive. This is an ideal communication tool which facilitates teamwork. Email integration saves significant time on the front end. Our users are now demanding other departments provide customer service to our standards. This tool has enabled us to set the bar high, and achieve our customers service goals.

    Cons

    Reporting could be more streamlined.

    Review Source: Capterra

  • William from Metro Health

    October 2008

    Highly recommend to any IT organization needing to bring order to the chaos of help desk incidents

    Ease-of-use
    Quality
    Support

    Highly recommend to any IT organization needing to bring order to the chaos of help desk incidents, operations, and project management.

    Pros

    Extremely easy to use, intuitive, and brings together help desk and project management creating a single place to manage all of our resources and activities.

    Cons

    Would like additional report options.

    Review Source: Capterra

  • Paul from OTC Systems Limited

    October 2008

    Would highly recommend this company and their products.

    Ease-of-use
    Quality
    Support

    Would highly recommend this company and their products. You will not find a better product for a small/medium business for the price they are offering - we looked for a long time and are glad we found them. Keep up the good work!

    Pros

    Product is more than we expected for the price they are selling it at. We looked at base camp first and there is no comparison!!
    Not only does the Entry.com functionality far exceed basecamp's the support and staff anf Entry are really great to deal with.
    We took advantage of the on-line training and had no problem getting up and running in production in a couple of days.

    Cons

    So far so good - when our internal network gets clunky so does the application - nothing they can do about it but it slows down based on our environment.

    Review Source: Capterra

  • May 2018

    Quality
    Support
    N/A
    This review was submitted organically. No incentive was offered
    Review Source: GetApp
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