TeamHeadquarters

RATING:

4.4

(14)

About TeamHeadquarters

TeamHeadquarters is a help desk management solution that offers small and midsize businesses a service desk, project management, resource management and scheduling functionalities within a suite. The software is available for deployment both on-premise and in the cloud. The service desk functionality of the software allows users to manage and monitor their resources in order to address problems and incidents. Users can create tickets for their service requests and track the status of all ongoing and closed service requests in a unified queue. TeamHeadquarters also offers project management functionality, which enables users to create projects, assign them to people and track tasks status with Gantt charts. Users can also collaborate and share documents with te...

TeamHeadquarters Pricing

Small Biz 10 user pack - $9-month-user SMB - $14-month-user Enterprise 50 plus users - quoted Discounts are available for nonprofits and education. https://entry.com/teamheadquarters-pricing

Starting price: 

$9.00 per year

Free trial: 

Available

Free version: 

Not Available

User calendar helps your IT resources schedule their ticket, task, and projects assigned. The calendar will sync Outlook 365 calendar when you deploy the Azure AD Connect service.

TeamHeadquarters Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for TeamHeadquarters

1 - 5 of 14 Reviews

User Profile

Jamaliah

Verified reviewer

Telecommunications, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed May 2022

Work very wells supporting our project management requirement

I manage to combines all the tools and feature that I needs for managing and running our project into single platforms.

PROS

It's convenient to take daily email tickets and allocate them to project and program resources since it makes it easier to keep track of everything. After that, I use the time recorded on the tickets to compile a status Update, which is convenient and practical. Using TeamHeadquarters has been an excellent experience since it's easy to use and meets our goals.

CONS

I'd love it if there were a Report Builder pre-installed. For example, I would be able to customize reports such as the Progress Report to match my specific business and advertising objectives that I set for my monthly goals.

John

Computer Software, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2020

Teamheadquarters makes being a good project manager easier

Because I have many clients and do many projects I need to be able to create estimates, track work performed, provide resource reporting, and weekly status updates. The planned vs actual nature of TeamHeadquarters makes being a good project manager easier!

PROS

Built in best practices and the ability to create an estimate and capture work (from projects, support and operational work).

CONS

The Gantt chart works well but, you've got to be prepared to take it all the way - it's a con with a good ending.

Reason for choosing TeamHeadquarters

As I mentioned above.

Reasons for switching to TeamHeadquarters

No easy way to create estimates and capture actual time worked. Too many blind spots in the software.

John

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2017

The software has been working well to support my business, my experience with it has been positive.

I've been able to gather all of my project into into a single application to support client and internal projects.

PROS

I like that the projects and tickets work together and that I can take incoming email tickets and assign them to projects and then to project resources. Then, I capture the time on the tickets to create a weekly Status Report - very handy and good for consistency. My concept was that I could use the software to support client project work that I do in Digital Marketing -- I was correct, it works great for me.

CONS

I really wish there was a built in Report Designer. It would help me to tailor the reports, like the Status Report, to meet my exact requirements and branding needs.

User Profile

Pj

Verified reviewer

Publishing, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2023

Team Headquaters for Client Management

It's enabled me to have a better customer client management experience

PROS

I liked the fact that I don't need to use multiple applications to service my clients and I was able to migrate from using spreadsheets

CONS

I could benefit from a custom report builder.

Reason for choosing TeamHeadquarters

Good integration of multiple features and pricing

Reasons for switching to TeamHeadquarters

Improve client management

Vendor Response

Hi PJ, Appreciate your review. We can provide scheduled .csv SQL reports and deliver them to you via email. Have a great day, Mark

Replied May 2023

Jeff

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

TeamHeadquarters; helping our organization deliver projects to clients on time and on budget.

Excellent! The tool meets our needs, it is regularly updated and improved and the support we receive is wonderful. I highly recommend this solution.

PROS

For us, it's a broad range of capabilities in an easy-to-use interface. It keeps us organized and is core to our successful project management because user adoption is high and the tool is designed well.

CONS

Not much, it would be great if it was integrated into our accounting system in the future.

Reason for choosing TeamHeadquarters

For our organization, there were 5 key factors:1. Business stability & time in the market.2. The right price point.3. Continued product evolution path.4. Support & personal interaction with the CEO.5. Overall fit for our company and needs.

Vendor Response

Hi Jeff, Thanks for the review. Hopefully, the CSV customer time report helps out :) Best, Mark

Replied May 2023