TeamSupport vs Yammer

RATING:

4.47

(819)

TeamSupport has 819 reviews and a rating of 4.47 / 5 stars vs Yammer which has 675 reviews and a rating of 4.18 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.47 / 5 (819)
4.18 / 5 (675)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
January 18, 2023
January 24, 2023
Pros/Cons
  • Pros

  • I like the ability to search up previous tickets that could help me review issues that occurred before.
  • Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well.
  • Cons

  • I often have trouble locating previous tickets using the search feature.
  • The configuration and setup is very non-intuitive and confusing.
  • Pros

  • Used this in a big corporation nationally and is a great means to communicate with multiple departments and ensure everyone has the same information.
  • Being able to communicate with many organizations in my company is great and useful. It is easy to use and organized.
  • Cons

  • The way it displays/sorts the feed is just confusing and unintuitive. Makes it hard to find specific posts.
Pricing Range
Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

N/A
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1 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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