Team Viewer is very easy to use and much reliable as compared to its competitors. Clipboard integration and team sharing is pretty much seamless.

Unstable internet connection: some times the connections are lost. I can not control other devices in my local network without an internet connection.

I like the possibilities and simplicity. It's an excellent software to help collegues and customers.

Transferring a large file is not practical with this tool. With an unstable internet connection, this application does not work smoothly and gets interrupted frequently.

There are several features that could be dangerous if in the wrong hands. TeamViewer is often used in Tech Support Scams.

Overall I had a good experience with it, I recommend using the software for those who knows what they are doing.

I love this program because it is very easy to use and runs great. It’s very helpful to have software like this and runs smoothly.

My overall experience has been a good one. I highly recommend using this if you need some technical help with other programs.

This software is a lifesaver for any kind of tech support. It's a super easy and secure way to help my clients with their computer IT problems without needing to be there physically.

I am super satisfied with team viewer, they have been a great product to have and I will continue to support them for quite some time to come.

Super easy connectivity, secure, and extremely affordable. The support team is top notch.

I use a lot of time Teamviewer to remote and assist to my clients, and is easy to use and rapid deployment, I like the option to save the remote connections.

Overall my experience is pretty good. I will continue to use TeamViewer as it’s been the most solid option I’ve found for helping my employees.

Sometimes it lags and cause interruption while using this. And also there are some other software which gives more functionality than this.

I like the ability to connect to the main computer from any other site. This provides additional work flexibility and has been a huge asset during times of remote work during the pandemic.

Pretty good, the price is ok, and the ease of use is one of the best qualities of this software, along with the possibility to use it through poor connections.

Good Ticket tool your incident management process.

Not once in the year I've been using it, has it crashed or locked up so bad I couldn't work.

Ultimately we migrated off of Track-It as we needed a better interface with our customers and with our Agile Software Support team.

Reports are hit and miss at times when incidents do not get properly classified, so overhead is a little higher than I would have expected.

Very easy and intuitive to use. Mature and very stable software (Version 11.4 as of this writing).

We just upgraded our 2012 version of Track-IT to the 2019 version of Track-It. It was an easy process and turned out well.

Track-It! is a great product with great features. It helps keep our IT department organized and running effectively and efficiently.

Very easy to setup and the community that supports it offers a wealth of knowledge and information.

If you are working out of your e-mail, SharePoint or some basic home baked system, Track-It is a great product and will help you better organize teams efforts and keep track of all types of things.

Ease of use, intuitive nature, cost tracking abilities, integration with other IT systems.

Fantastic for logging and tracking Help Desk calls. Does a great job for inventory/asset management.

Does not support compartments / separate workspaces / multi-organizations configurations. No Cloud version available at this stage.

Its hard to add end users depending on the version you are using (client vs web) And it always seams to be going down.

We have been using Trackit for over 16 years and we have enjoyed both the product and the support behind the product. Pro:  Easy to manage, easy to use, easy to customize, scalable.

Pro: Inexpensive internal auditing tool. Con: Co-mingled records has been a problem in version 10 and below.

Have issues with audits failing or not working. Database issues from time to time.

Pretty efficient ticketing system for small-medium sized firms.

For the most part we have been very satisfied with the product and the customer support is excellent. I never have to wait more than a day to get my issues addressed and that means a lot.

I would cation everyone from going with Track-it unless your already more than familiar with BMC and their ways and only if it's not to late to move yourself into a better suite, DO IT.

It is very difficult to navigate around the software. The features are present but they are very difficult to maneuver.

The server side inventory service would routinely crash as well.

The price is great and customer service is fabulous. I would highly recommend this software.

The software had a nice interface. It's layout is sectioned off so you look at each integration module separately.

US Dollar

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on-premise.


TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. Its instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices.


The solution uses cloud-based technologies to collaborate in real-time worldwide and enable online support through a wide range of product portfolio that includes Monitis (website monitoring system), Blizz (online collaboration) and ITBrain (anti-malware) among others. The solution offers a free version and a free trial for paid software.



LongDescription

Commenting/Notes

Whiteboard

Surveys & Feedback

User Management

Personalization

Meeting Management

Presentation Tools

Access Controls/Permissions

Session Recording

Remote Printing

Video Management

Communication Management

Calendar Management

Collaboration Tools

Assignment Management

Private Chat

Scheduling

File Transfer

Recording

Contact Management

Mobile Access

Meeting Room Booking

Two-Factor Authentication

Internal Meetings

File Sharing

Alerts/Notifications

Reporting & Statistics

Attendee Management

Real-Time Chat

Chat/Messaging

Diagnostics Tools

Reporting/Analytics

Monitoring

Prioritization

Troubleshooting

Remote Access/Control

Video Conferencing

Drag & Drop

Session Transfer

Live Chat

Document Management

Two Way Audio & Video

Presentation Streaming

Screen Sharing

For Nonprofits

Web browser (OS agnostic)

REMOTE ACCESS License / Single User: $24.90/month for one user and one session (billed annually)
BUSINESS License / Single User: $50.90/month for one seat and one session (billed annually)
PREMIUM License / Multi User: $102.90/month for multiple seats and one session (billed annually)
CORPORATE License / For Teams: $206.90/month for multiple seats and three sessions (billed annually)


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

TeamViewer Remote

In Person

Live Online

Webinars

Documentation

Videos

Track-It! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge and license management and provides multiple reporting and analytics dashboards. The knowledge management module is used to build a database of known issues and their general solution. The database offers insights into recurring trends and challenges.


Track-It! helps technicians design solutions for repetitive problems that can be marked public for end users as a part of a self-service channel. The solution also helps IT technicians track and prioritize work. Change management module helps users control costs and outages due to unplanned network or server issues. The module also minimizes IT infrastructure change risks through timely review, enforcement, and approval automation.


Track-It! provides a mobile portal that allows technicians to add and update work orders from any mobile device. The software offers add-ons for additional functionality, such as satisfaction surveys and remote control.



TeamViewer Remote vs Track-It!

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