Teamwork Desk
About Teamwork Desk
Awards and Recognition
Teamwork Desk Pricing
Starter: $8.50 / user / month, billed annually. $10.50, billed monthly. Pro: $15 per / user / month, billed annually. $18.75, billed monthly. Premium: $29.50 / user / month, billed annually. $36.75, billed monthly. Enterprise: Contact Us.
Starting price:
$10.50 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Teamwork Desk
1 - 5 of 139 Reviews
Lee Yin
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2020
Easy to use Application with Sleek UI
Able to support day to day functions well, reliable but could improve in generating useful analytics that help motivate agents to perform better.
PROSTeamdesk was designed very nicely with simple UI yet very functional. Has successfully implemented the software with 80% of the workforce using it daily.
CONSThe ability to export information and flexibility of creating user definable analytics report for management viewing.
Reason for choosing Teamwork Desk
Teamwork Desk has a more functional UI with reasonable pricing for a small organization like us.
Vendor Response
Hi Lee Yin, Thanks for taking the time to leave a review of Teamwork Desk - this type of feedback really helps us improve our products. It's great to hear Teamwork Desk supports your day to day functions! I've noted your comments on analytics and will pass them onto the product team to investigate this further. Have a great day, Karen at Teamwork
Replied February 2021
Lester
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
A clean and easy to use system that is easy to climb into and very quickly get cozy
It has been a real pleasure to use this platform to ticket management. It has really helped us to stay on top of things and handle tickets effectively as a team.
PROSIt is very simple to get used to. The interface is clean and simple and it is not layered with too many dashboards that would make it intimidating to use.
CONSVariables can only be inserted from canned responses. It would be nice if we could add variables into our tickets as we type them, perhaps with a keyboard shortcut.
Reason for choosing Teamwork Desk
The pricing was the most competitive at the time and the interface looked the most appealing.
Reasons for switching to Teamwork Desk
Zendesk was getting too expensive for us. Our needs were also not so advanced that we needed all of the features that Zendesk had to offer.
Vendor Response
Hi Lester, We really appreciate your feedback! Our design team will be delighted that you are enjoying Teamwork's interface. I've submitted your feature request to the product team - they like a challenge! Have a nice day, Karen at Teamwork
Replied February 2021
sarah
Internet, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2017
Its pretty good..... but needs more features!
* Could use a more customizable Gantt chart options (not show weekends, calculate hours of a project by working hours in a day) * There is a security flaw on the mobile app that allows my client to see internal private messages not intended for him to see, from his notification bar on his iPhone. TW claims this is not possible, but it keeps happening. * Would like to be able to embed text into a new task to encourage people who open a new task to fill out all the required fields. This was any time they create the new task its there. * The tagging system should be project specific.
PROSits relatively easy to use
CONSMobile app is slow and hard to navigate
Vendor Response
Hi Sarah, Thanks so much for the great review. It looks like you're talking about Teamwork Projects instead of Teamwork Desk but that's ok :). We really appreciate you taking the time to give us your feedback. We're delighted to hear that you've had a positive experience with the product. I've passed on your feedback to the team for their consideration. Can you double check the permissions on your external clients and ensure they do not have access to messages or projects which you don't want them to see. You can do this from the People section in your menu tab. If your still seeing problems can you send us an example to support@teamwork.com and we'll look into it right away. Tags are customizable so that they will benefit all of our users. You can use priorities for more specific needs. Hope this helps. If you have more suggestions on how we can improve this, we'd love to hear it just shoot us a message to support@teamwork.com. Best regards, Therese
Replied April 2017
Debbie
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed October 2020
Great tie-in to Teamwork Project Management
Overall it's been effective and easy to use.
PROSThe ease of assignment to team members and the ability to create tasks in Teamwork (Project Management) directly from the ticket (email) are my top two features. Spam control is ok but could use some work - emails that are obviously spam make it into the mailbox but mostly can be control with the whitelist/blacklist control setting. The ability to add notes and notify a team member is also great and can be done without assigning the ticket to someone.
CONSDoes not always bring in forwarded messages from clients. I've had to have them forward to my Gmail account in order to get it. It would also be nice to be able to add all team members up to a certain number with our package instead of paying per person.
Reasons for switching to Teamwork Desk
We were already using Teamwork Project Management and seemed like the logical thing to do.
Vendor Response
Hi Debbie, Thanks for your review of Teamwork Desk! We really appreciate the positive feedback. Please don't hesitate to contact us on support@teamwork.com if you require assistance with this messaging issue Many thanks Karen at Teamwork
Replied January 2021
Marielle
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2020
Time Saver
We are absolutely in love with this platform, we have used several other platforms in the past and Teamwork have made our work easier, creating projects, communicating with customers and organizing our task through the day
PROSFeatures Integration the ability to communicate with customers in the outside and team in the inside with the same platform.
CONSStorage options, very limited and the upgrade options are too pricey.
Reason for choosing Teamwork Desk
Because all the features that were needed were solved with the same platform + price.
Reasons for switching to Teamwork Desk
Better integration, and a platform that allows us to have all the features needed in the same place.
Vendor Response
Hi Marielle, Thank you so much for the nice review. We are delighted to see a 10/10 score, a big win for us at Teamwork. I will pass your feedback about the limited storage space and upgrade pricing onto the product team. Kind Regards, Teamwork
Replied January 2021
