Great Internal Knowledgebase!

Pros

I love how super simple it is to create new content and update existing articles; it's especially helpful to be able to set articles to "Required Reading" so that teammates can stay up-to-date on processes and protocols. And I appreciate how the articles can be integrated with Teamwork Projects when applicable.

Cons

I do wish that there were some additional options for organizing all the content. We have a lot for each department and our agency as a whole which can make placement a bit difficult to figure out. The search functionality has been super helpful in this regard, though!

Perfect for a busy digital agency

Excellent experience. Easy to follow documentation, great customer service and they are constantly improving or adding great features. Their design team actually listens to customer feedback. Designed as if they themselves own an agency!

Pros

All the connected features including chat, which can be connected to each project or simply by Client, Customer support via ticketing and Spaces, which is like an internal Wiki, perfect for documenting processes. Everything is intuitive and easy to use. Plus you get unlimited Client access (customizable) and collaborator access for freelancers. The workload tool helps easily plan for resources and the time tracking and alerts make it easy to stay within scope.

Cons

The task lists could be a little more flexible for templating.

Does the basics, slowly

Like the rest of Teamwork, it does the basics, but doesn't do them well or smoothly. It covers the features that you want but lacks elegance and streamlined functionality for a more efficient workflow.

Pros

I like that you can assign action items into Teamwork Project directly from Spaces.

Cons

Tables are clunky and horrible to use. Insertion of pictures is also clunky and unreliable. General performance is slow and bogged down, requiring lots of patience when loading, logging in, updating, etc.

Great tool for meeting notes, technical documents and client SOPs.

Teamwork spaces is great. I loved Dropbox paper for years which was a similar product but since our team uses teamwork this integrates better and has some features which give it a leg up on the Dropbox Paper competition.

Pros

Quick ability to enter data in a format that is deliverable quality. No more messing with word documents and dropbox. Spaces gives us quick and professional documents that can be shared without an admin formatting, etc.

Cons

My only issue is the way tasks are implemented. As tasks are crossed off the list they go away so if we go to look back at an implementation document or meeting notes we can't see the original lists of tasks. Would be great if we could just see the original list without completed tasks going away. In meetings we often look back at prior meeting notes to see what has been completed and this isn't possible with the embedded lists not showing completed tasks.

Easy to use with nice features

We switched from Spaces to Gitbook because of some missing features. After an update of Spaces we decided to move back from Gitbook to Spaces, because it is much easier to use for Business and it has awesome commenting and change tracking features. The only thing we still miss, is the possibility for guests to read and comment. But I am sure, it will follow.

Pros

- Easy to use - Integration to Teamwork Projects - Nice commenting and editing features - Great collaboration (writing at the same time)

Cons

- Some missing text format options - No read only for external (not payed) users