--- title: "Total Contacts & HelpDesk Software Reviews, Demo & Pricing - 2026" description: "Review of Total Contacts & HelpDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/tele-support-helpdesk-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Total Contacts & HelpDesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Total Contacts & HelpDesk Review From $480/one time Free trial 1 plan Wondering if Total Contacts & HelpDesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Total Contacts & HelpDesk 4.3 [(24)](https://www.softwareadvice.com/help-desk/tele-support-helpdesk-profile/#reviews) Pricing Starting at $480.00 per user one time ### About Total Contacts & HelpDesk Total Contacts & HelpDesk Solution features an integrated CRM, providing a comprehensive solution for Sales, Support Service, and E-Marketing. Manage, organize and store customer contact information is a secure database. From inception to resolution, keeping track of every call and email for your contacts relating to Opportunity, Sales, and Support needs. Every inquiry is linked to the contact record. Quickly access current or history inquiries. Create and link opportunities that you can track from initial quote to the final sale. Create custom email templates, create unique contact filters to E-market to prospects and customers. Reporting built-in with basic reports. Ability to customize your own reports with your own branding, design, and data. Wondering if Total Contacts & HelpDesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Total Contacts & HelpDesk User Interface ## Popular Total Contacts & HelpDesk Alternatives Main Product Total Contacts & HelpDesk 4.3 [(24)](https://www.softwareadvice.com/help-desk/tele-support-helpdesk-profile/#reviews) Ratings Breakdown - 4.25Ease of use - 4.19Value for money - 4.17Customer support - 4.23Functionality Pricing Starting at $480.00 one time Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3471)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(792)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Total Contacts & HelpDesk Pricing and Plans Starting price: $480.00 one time Free Trial Free Version Basic $480.00 per user, one time No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Total Contacts & HelpDesk Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Total Contacts & HelpDesk Call Center Management CRM Customer Database Customizable Branding Customizable Fields Data Import/Export Email Management Email Templates Interaction Tracking Knowledge Base Management Prioritization Reporting & Statistics Support Ticket Management Third-Party Integrations Ticket Management ## Total Contacts & HelpDesk User Reviews ## Total Contacts & HelpDesk customer ratings - Overall rating: 4.3/5 - Total reviews: 24 ### Rating distribution - 5 stars: 11 reviews (46%) - 4 stars: 10 reviews (42%) - 3 stars: 2 reviews (8%) - 2 stars: 1 reviews (4%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.2/5 - Customer support: 4.2/5 - Functionality: 4.2/5 --- Have you used Total Contacts & HelpDesk and would like to share your experience with others? ### Excellent Application - Overall rating: 5/5 - Reviewer: Amie L. - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use this application for a Support Call Center and it works great! We're able to track open/closed tickets with ease. Field customization really helped this application integrate with our existing processes. The bug tracking feature is a great way for us to link specific tickets to open software issues. There are only 2 features we wish it had: 1) the ability to open multiple tickets at once. This would be a nice addition for our constantly multi-tasking staff. 2) the ability to merge/link tickets together. Their support and sales staff are very easy to work with and are always helpful when we have questions! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ticket itself. Works well for our team to review open issues. #### Cons Not able to have multiple tickets open at one time. Would be a nice feature to help us multi-task better. --- ### Tracking customizations - Overall rating: 4/5 - Reviewer: Per G. - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered Tele-Support HelpDesk helps me track software customizations I make for our customers. There´s a lot of e-mail correspondence going on at every inquiry (over years) and with Tele-Support HelpDesk I can keep track of everything. It has helped me in cases when unsatisfied customers complain over something, then I can easily go back in the history and see what´s been agreed earlier so wew can sort things out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tracking of all e-mails. #### Cons The e-mail client can be improved. --- ### Simplistic support software - Overall rating: 3/5 - Reviewer: Aimee B. - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like that all customer support cases are in one place and can easily be looked up. I also like that you can bill out from this system for support calls and it includes support notes. #### Cons When it comes time to update the software, it can be quite a pain plus it seems that support is lacking for the program. --- ### "Help" is exactly what it does! - Overall rating: 4/5 - Reviewer: Felipe C. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The reporting features provide excellent overviews with minimal effort, and looking up RMA/Inquiries is a breeze. This software simply makes my job easier, what more could I ask for? #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Secure, fast, and simple. It's packed with features but you aren't drowned in a UI that you can't manage and navigate. Very easy to learn how to use. #### Cons There aren't really any issues that I would consider a "con", at least that I've personally ran across quite yet. --- ### Feature-Filled Help Desk Software - Overall rating: 4/5 - Reviewer: Geremy F. - Product usage: Used unspecified for unspecified - Reviewed: September 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using the Tele-Support Helpdesk software for years now and it is a great well rounded software that has a lot of features, but is still great at it's main purpose, which is to create and store Support Tickets. There are also lots of customization options so it can be tailored to your specific needs. In addition, a lot of information can be accessed within each support ticket so you don't have to go searching everywhere. Configuring the program may not be the easiest, but it's in no way the hardest to learn, plus their customer support can help you along the way. The reporting software is also decent, but since we have the SQL module, we can create our own customized reports ourselves as well. Overall, I recommend you give this software a try if you need a robust, feature-filled Help Desk solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ability to Create RMA/Bug Tickets Ability to Customize the Support Tickets with Customized Fields and Tabs Good Customer Service Able to Export Reports to PDF Ability to add Customized Knowledge Base E-mail Notifications #### Cons Reporting Function could have more Features/Advanced Customization A little difficult to learn how to customize at first, but if you need any help, their Customer Service is good. --- ### HelpDesk Review - Overall rating: 5/5 - Reviewer: Patricia L. - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am the administrator At TallShips Solutions in Australia. Our employees often work from home these days. They enter all their details into Helpdesk, allowing me to access their information easily and efficiently for billing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use --- ### Satisfied User - Overall rating: 5/5 - Reviewer: Rick D. - Industry: Industrial Automation - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is the second software I have used in tech support. This is easy to monitor outstanding support issues in an ongoing manor. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Simple to use and to train new users. #### Cons Dated interface. --- ### Good System for Basic Help Desk Needs - Overall rating: 4/5 - Reviewer: Kathleen C. - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered We have several team members using the software daily. Software has good functionality. We use the ACT! software integration. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ease of use. #### Cons Outdated appearance could use a refresh. --- ### Help Desk Customer Service Software Review - Overall rating: 4/5 - Reviewer: Mike B. - Industry: Market Research - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very useful for data collection and analysis. The used interface is highly intuitive and free-flowing. Excellent tool for customer service management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 --- ### Easy, information help desk software with Act! Integration - Overall rating: 4/5 - Reviewer: Adele H. - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For the price, this is a very good product either as a stand-alone, or with it's Act! integration. Our company uses it with Act!, which enables non help-desk users to still keep up with customer issues. The viewer is also a very good tool for users who need information on help support tickets. The system is flexible to meet user specific needs. Reporting functions are good, and new reports can be created as needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Fairly easy implementation. Easy to configure to customer specific needs. #### Cons Technical Support - we had issue with installation and some functions of operation during our trial. Had we not had free support during our trial, we would not be as happy with the product. Better tech support should be offered at no cost for a period of time after purchase (90 days at least) --- Showing 1 - 10 of 24 Reviews Load More Reviews ## Other Top Recommended Help Desk Software [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (522) Recently recommended **7** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (792) Recently recommended **3** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **3** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **1** times Stuck Between Options? 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