All Tidio Reviews

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Seth

Non-Profit Organization Management, 11 - 50 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed January 2024

Easy to Use Perfect Solution!

User Profile

Ciara

Verified reviewer

Education Management, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Definetly worth it compared to similar softwares

Overall just really great software, the price you pay is well worth what you receive, compared to what we previously used which was more expensive and had way fewer features and no customisation

PROS

Tidio has great reporting and customising features. I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

CONS

You are unable to view messages from more than 1 website in the same Tidio tab, instead I have to have 2 tabs open to able to receive notifications for both our websites.

Reasons for switching to Tidio

The main reason was the way their messages alerted on our actual website was having a negative effect on the way Google views our website and was making it harder for us to get higher on search results. We found Tidio and then figured out it had better features and customisation for less money/

Vendor Response

Hi there! Thank you so much for your review! We are happy to hear that you are finding our product to be easy to use. As for handling multiple websites, we can also recommend our Mobile App for one of the projects as an alternative :) Have a nice day and stay healthy!

Replied November 2020

Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2021

Perfect for our non-profit org

Being able to chat with our users has really cut down on the time it takes to answer user questions. We used to wait for them to send emails and then they had to wait for us to reply to their emails. The chat features speeds everything up and has led to a huge boost in user satisfaction.

PROS

First and foremost, Tidio offers a free option for non-profit organizations, which enables our small non-profit to have a stellar chat product without the typical expense. We love how easily it integrates with WordPress and how relatively easy it was to install. I also love the AI bot. We've been able to automate so much of our user interactions to help them have "self service" support even when we're not online to chat with them. Huge time saver for everyone.

CONS

I wish that I, as an admin, could have better control over each chat administrator's account. Basically, after I set up everyone's accounts, I had no control over them. So if someone kept forgetting to upload a photo, I couldn't do it for them (well, without actually logging into their account with their username and profile). But, this isn't a deal breaker, it just means I have to stay in close contact with each user to keep their profile up to date.

Reason for choosing Tidio

Ultimately we made the decision based on price, but we're super happy!

Vendor Response

Hello Thank you so much for the review! We really appreciate the feedback you provided. We are working on an upgraded version of the Permissions for the operators, so you should be able to have better control over your users soon. Once again thank you for your kind words and have a nice day

Replied July 2021

Enrique

Leisure, Travel & Tourism, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2023

Potential customers be aware of Tidio's no-refund policy before you purchase the product

Hey there,I just wanted to share my recent experience with Tidio's refund policy that I wish I had known before purchasing their product. Unfortunately, they do not offer refunds, even if you are not satisfied with their services.I recently requested a refund after realizing that Tidio wasn't the right fit for my needs, but I was informed that they have a strict no-refund policy. This was frustrating for me, and I don't want others to find themselves in the same situation.I understand that companies have policies in place, but I believe that customer satisfaction should be a top priority. If a product doesn't work out for a customer, they should have the option to receive a refund. It's just like when you buy something from a store, and it's not what you expected; you can return it and get a refund.So, if you're considering using Tidio, I recommend being aware of their refund policy before making a purchase. It's important to make an informed decision and choose a company that prioritizes customer satisfaction.Hope this helps!

PROS

The widget and chat console have a sleek and straightforward design.

CONS

If you exceed the included 100 interactions, you'll need to pay an additional fee for the chat widget (bot) to continue automatically engaging with customers. Otherwise, your chat will simply serve as a decorative element on your website.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2023

Lost WhatsApp Sign in after integration

PROS

Easy to use, has a nice interface, gives you a great report, and increases your customer range, customers reach you easily, and you can make all social media conversations from one place and that's awesome.

CONS

unable to sign in to my WhatsApp account on my phone after integrating with Tidio, we only make conversations through Tidio WhatsApp chatting, and we are unable to sign in to our WhatsApp account through the WhatsApp Application and make conversations from there.

viv

Apparel & Fashion, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2023

support 24/7

PROS

customer support is very super to extent of reponding at any time

CONS

slowly on loading hence needs some update for the best experience

Kevin

Building Materials, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Wouldn't consider any other service

PROS

We have several websites that a single team of customer service agents run. Tidio makes that possible! We seldom miss any inquiries because of their awesome notification settings which are super simple to set up. With our business, it's also super important to be able to share files back and forth. Believe it or not, many chat softwares don't allow you to do that, but Tidio does. We have tried many softwares in the past but I have a hard time believing we will ever go with any of them again after finding Tidio.

CONS

Since we use the live chat on multiple websites, it would be nice to be able to put our unique branding on the live chat for each site that we use this service for.

Reason for choosing Tidio

Ultimately, we had used Tidio before and knew that we already liked it. And Tidio ended up being cheaper anyway so we just came back to you guys.

Reasons for switching to Tidio

Shopify Inbox makes it so difficult to use the software on multiple websites. You have to log out and back in for the next project every time you get a live chat request. It was a free option with some pretty good features, but that alone made it impossible to work with when you have more than one project.

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Mikaël

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed August 2021

Great alternatives to any other live chat

Good support, great software, and overall very nice UI that doesn't look like it's from the year 2000.

PROS

You do not have to have a set limit of users to use their product, they have a free plan with lots of features, the support and knowledge base is very complete and they have custom-built app for your PC and smartphone so you don't have to log in to your dashboard all the time.

CONS

Nothing, to be honest, expectations were overachieved by this software and the fact that they provide support even on the free plan, nothing bad to say.

Reason for choosing Tidio

Because they had a free plan and the ability to grow as we please and not having to buy a fixed amount of seats.

Vendor Response

Hello! Thank you so much for all the positive words and a perfect rating. We will continue to improve our product to make sure that there are no cons to be found. Once again thank you and have a nice day

Replied August 2021

Anonymous

51-200 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2022

One of the easiest to use live chat

PROS

The solution helps us to engage with the visitor. I was imiediately able to understand the user interface, the support helped quickly, when we asked about integrations and user capabilities. I think it has a great design, FB messanger and instagram integration is possible. It has also a compelling, great looking, website widget.

CONS

The team was irritated by the loud sound of notifications, which we were not able to turn off. The chatbot is quite costly and overall pricing was the problem in our final desicion.

Reasons for switching to Tidio

Because we were looking for a better solution adjusted to our needs.

Vendor Response

Hi there! Thank you very much for your kind review :) We really appreciate your feedback and we will definitely keep it in mind for future improvements.

Replied August 2022

User Profile

Roberto Alonso

Verified reviewer

Information Technology and Services, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed July 2020

Fast and easy

PROS

I was looking for a solution to talk to the people in may webpage and after finding Tidio it took me less than 5 minutes to implemented and start using it.

CONS

The app for mac shows a message concerning security of the origin of the application plus is just the webpage made application. I better just to user de webpage and the phone app.

Reasons for switching to Tidio

I was a good product to but at first it needed the people to have a facebook account which could be a problem.

Vendor Response

Hi there, Thank you so much for the review! The Unidentified developer "error" is known to us. We hope to in the future become an identified developer as we see how this may not be convenient. However, please do not be concerned, the app is fully made by us and it is 100% safe to use :)

Replied August 2020

Anonymous

11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed December 2019

The website chat all-rounder

Its chatbot feature provides a great way for marketers to easily set up contextual messages for website visitors. Definitely helps boost conversions.

PROS

It packs an incredible number of features even in the free plan, which is not something you see in most chat tools. Their design is spot-on and the chatbots are powerful and easy to create.

CONS

It should have a stronger integration with Facebook Messenger, namely enabling users to use Tidio with their Facebook account (not having to write their email).

Reason for choosing Tidio

Amazing free plan enables testing a lot of features.

Vendor Response

Hi there! Thank you very much for the valuable feedback about the Messenger integration. I will make sure to pass it on to our product team :-)

Replied December 2019

User Profile

Denver

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Very Helpful Software

This software has enhanced the website making it more personal and effective,

PROS

I like the fact that it has a chatbot. This is a popular trend these days.I also like that it has an Android app. I can chat on the go.

CONS

The major setback was the price of this product. It is a little expensive for smaller companies.

Reason for choosing Tidio

It was just the ease of integration into WordPress.

Reasons for switching to Tidio

I was looking for something new that would seamlessly integrate into WordPress and found Tidio in a Google search.

Alex

Entertainment, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Effective and affordable

Simple quick affordable effective

PROS

The free level is excellent and a smart way to get folks in the door and provides good basic services including, most importantly to me, chat bot.

CONS

Haven't used it long enough to find negatives yet though I am curious to see if it can notify via desktop on Windows too I haven't figured out to get notified that someone is sending a message on the chat bot yet.

Reason for choosing Tidio

Cost

Reasons for switching to Tidio

They didn't allow changing the Welcome Message without moving up to another tier

Vendor Response

Hello there! Maciek from Tidio Support here We really appreciate your kind words and the 5-star review! We hope that you will keep enjoying our product after the trial ends :) Have a great day and stay safe!

Replied November 2020

Bukhosi

Marketing and Advertising, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Tidio is an amazing chatbot

I think Tidio is amazing and with the rapid rise of AI it can be one of the best platforms out there for customer support.

PROS

I like that you can try it out for free with most of the premium features included and you only pay more when you start expanding.

CONS

I think it would be nice if they can increase how much you can use on the premium side of things...Maybe from 100 chatbot initiations to at least 300 that would be awesome.

Reason for choosing Tidio

Tidio has more features and it allows you to use premium features to a specific cap

Reasons for switching to Tidio

There is more features on Tidio than any of the platforms out there

Damon

Computer & Network Security, 51-200 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

The Chatbot that you want but can't find

I like it. It is very easy to set up the bots.

PROS

A chatbot that hands off to a live person was critical.

CONS

Can't think of any yet but I will update if I find any.

Reason for choosing Tidio

Above reasons

Reasons for switching to Tidio

Drift is too expsensive. I get 10X more stuff for less than 5X the cost.

Vendor Response

Hi there, Thank you very much for your kind words! We are proud to be a part of your business.

Replied October 2020

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed May 2019

Easily installed, attractive chat tool

Thankfully, this product is really well-designed and well-documented, because my interactions with customer service have been hit and miss. They are always very responsive, but don't always have helpful information as quickly as they have friendly greetings. I would still recommend this tool as an easy to use entry level chat agent service, however, because it is so beautiful, simple, and affordable.

PROS

This customer interaction tool is easily installed (Wordpress website) and is attractive and accessible. The site visitor (customer) interface is lightweight, attractive, and easily branded with colors, logos, and avatars. The end user (company chat agent) side is also easy to use, attractive, and intuitive. Multiple options are available for agents, including mobile, browser, and desktop app, which serves our flexible agent group well. Overall, I was able to get Tidio up and running, with all agents trained, in one day. The pricing is unbelievable. We have tried multiple subscription levels and now use the free version, but would return to the paid option if we had more agents.

CONS

Multisite management on this tool is not as intuitive and easy as I would prefer. Once we consolidated our sites under one domain, the issue was resolved. However, having to switch 'users' in the interface to manage multiple domains was not difficult, but did not feel seamless/optimal.

Vendor Response

Thank you so much for your review! :)

Replied May 2019

User Profile

Raúl

Verified reviewer

Marketing and Advertising, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

The most powerful active chat widget

PROS

The possibility of connecting other business chats such as Messenger or Instagram offers incredible possibilities in order to give attention to your potential customers. In addition, the price is affordable for all its functionalities.

CONS

The most complex thing is getting it to be properly integrated into a small business as a central customer service tool

Vendor Response

Hi Raúl! Thank you very much for your review :) We really appreciate your feedback and we will definitely keep it in mind for future improvements. Let us know if you need any assistance with integrating Tidio, and we'll be more than happy to help.

Replied August 2022

Terry

Apparel & Fashion, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Tidio is your go to chat software

From implementation to online support (David is awesome!) there is no program that matches TIdio.

PROS

I have used several other online chat providers but Tidio is the most comprehensive program out there. There mobile app is a game changers!

CONS

Nothing! I haven't found any cons as of yet.

Reasons for switching to Tidio

Mobil app

Vendor Response

Hi there! Maciek from Tidio Support here Thank you so much for the 10s across the board. The fact that you were not able to find any cons is a great indicator that we are going in the right direction with our product. I will make sure to forward the kudos to Dawid too! Have a nice day and take care

Replied July 2021

User Profile

Andrew

Verified reviewer

Apparel & Fashion, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

It's Changed How We Connect With Our Customers

PROS

By making ourselves available to our customers to answer questions through Tidio has made a huge impact on our business. For the most part, we've found our site is self-explanatory to our customers. But for the people with occasional questions about particular products or services, having access to us through Tidio makes the difference between making a sale or not. Also, being able to watch a shopper's page history (seeing where people go while on the site)is a real eyeopener. Fascinating

CONS

Not a big issue for us, but the admin panel and notification popups can be a bit clumsy to deal with. It would be helpful to see when the customer has left the site. Nevertheless, we are very happy using Tidio.

Bessy

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed April 2022

Could Be Great Were It Not Inconsistent

It's been OK.

PROS

Tidio gives us a chance to help Website visitors feel like we are present and ready to help them.

CONS

It's inconsistent. Sometimes we'll get notifications and it's amazing. Most of the time, we don't even know when people have left messages even though we have the app on our devices.

Reason for choosing Tidio

It was offered through Wix and when tested it worked.

Vendor Response

Thank you so much for taking the time to review Tidio, and I'm very sorry about the inconsistencies you mentioned in your review! If you want us to look into this further, please contact our Support Team at support@tidio.net, so that we can check what the reason behind this is. Again, my sincere apologies for the trouble!

Replied April 2022

Miguel

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

How i contact my clients

Thanks to tidio i was engaged with >100 clients since i implemented it although i believe if price was lower, i'd be more willing to subscribe in order to enjoy an extra premium feature.It is a good way to collect customer information and have a database of all interactions and the messages exchanged.

PROS

Being able to talk to clients anytime during schedule.Interface is very intuitive.Capable of setting up automated functions like auto-reply or auto-send a message to the user.

CONS

Price, it is a very expensive plug-in to implement with full capability, therefore i have only been using the free advantages.

Jonatán

E-Learning, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Very expensive

Good, but it would be very good if the conversations reached were increased.

PROS

It is user friendly, easy to use and intuitive for users.

CONS

It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense. 40 000 chatbots is fine, but with that amount you can reach at least 1000 conversations to attract new customers or give help.

Reason for choosing Tidio

I think it looks the best to the user. Easy to configure the chatbot.

Jayden

Security and Investigations, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

A Chatbot and Live Chat Solution with Some Limitations

Overall, Tidio is a great option for small businesses looking for an affordable and easy-to-use chatbot and live chat software

PROS

Easy to use - Tidio is straightforward and user-friendlyMultiple communication channels - Live Chat, Chat Bots, Email etc.Amazing Integration - integrates with popular website builders like WordPress and Shopify, making it easy to add to your site

CONS

Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software

User Profile

Selim

Verified reviewer

Hospital & Health Care, 11-50 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2021

Not Just a Live Chat Program

It helps my sales team to conduct sales processes in one place, rather than trying to follow clients' responses from multiple chat apps

PROS

You can create some message templates and give selecetions (like what service are you interested in? what is the matter you would like to discuss? and so on) so when a client first messages you via the chatbox, they can select it and the salesperson that is connected to the chat will directly be addressing to the client's questions. It is also the first defence when there is a lot of messages at the same time and the sales person in front of the computer is talking to one of them, the other one can wait or be directed to another salesperson. And the fact that it makes the conversation easy to flow, which wouldn't be possible via mail, or other social media platforms' inboxes.

CONS

Nothing to complain about the software, but I think products&pricing modules could be better.

Vendor Response

Hi there! Thank you so much for your review! We really appreciate your kind words about our product and the feedback you have provided. We will make sure to work on the cons you mentioned and improve our app even more! Once again thank you and have a nice day.

Replied October 2021

Miguel

Alternative Medicine, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed September 2020

What I was looking for!

I know very little about programming and web design , I construct my sites with templates, I never thought that adding and setting up in minutes a live chat was so easy with Tidio. I tried to install and set up other live chat and I spent a whole day, the only thing I could get was a headache...

PROS

I didn't have any experience using live chats in my web sites. When I decided to use one, I made a small research and Tidio whas the 2nd. one I tried and I have to say that I don't need to search for an other option. I will upgrade once my free trial ends.

CONS

Can't find any cons yet... I would like to know if there are any so I could make around them before I get there. I am staying with Tidio.

Reason for choosing Tidio

I looked up for the top ranked live chat sites, Tidio was not there but somehow I found it. Just the look of the web site made me try it and after that, I don't feel like looking for other sites when Tidio has all I wanted and a lot more that I didn't expect.

Reasons for switching to Tidio

I couldn't set it up properly. Not what I wanted my clients to see.

Vendor Response

Hi there, Thank you so much for the review! We are very happy that you found Tidio so intuitive and easy to use. :)

Replied September 2020

Showing 1 - 25 of 442 Reviews