About RightAnswers

RightAnswers is a cloud-based knowledge management solution that enables organizations to create, store and manage information related to operations, processes and more in a centralized repository. It enables businesses to provide access to knowledge articles, FAQs, and other content to support customer service representatives and establish self-service capabilities for customers via a unified portal.

RightAnswers allows teams across departments to upload and edit information about customer queries. Issues, resolution, processes and more. Customer service agents can also utilize the built-in search functionality to search and locate information about specific issues or procedures. Pricing details are available on request and support is provided via phone, email...


Read More

Supported Operating System(s):

4 Reviews of RightAnswers

Overall rating

3.75 / 5 stars

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 4 of 4 results

Do you use this product?Write a review

April 2015

Sam from Ness

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

April 2015

I am Director of the End-User Computing and we are using this software for improving our support pro

One of the best Knowledge Management tools if you are looking to build a consistent knowledge hub and integrate it into the various applications and to make it available to various support teams.

December 2017

User Profile Picture

Jeremy from Corptax

Verified Reviewer

Company Size: 201-500 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

2.0

December 2017

UI is out of date and reporting is limited but gets the job done. This is the best we have had yet

Our deflection rate has increased over our previous solution. And our rep sharing has increased too

Pros

Reps and customers find what they are looking for so deflections and TTR positively impacted. They are implementing gamification Integrates with NetSuite! Many customers rave about how they find the answers every year at our user conference.

Cons

Reporting is very limited as the web interface doesn't allow for access to additional fields even in the detailed usage. The UI for reporting is also outdated. Links to links with limited filtering - you kinda have to have an idea of what you are looking for

April 2017

Kevin from Anonymouse

Company Size: 201-500 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

April 2017

RightAnswers leaves a lot to be desired

- Super old UI with zero care for the users experience - Does not have the ease of use of more modern wiki style solutions like confluence or quip - Good at storing massive amounts of articles that have a very rigid format and structure - Bad at capturing knowledge from teams and making it discoverable / collaborative - Overall, save your money and pick a more common software platform. There is a reason when you google rightanswers virtually no info comes up (because no one uses them and those who do dont care enough to write anything good about them)

Pros

very feature rich

Cons

UI and UX from the 2000's Poor support No community to help with implementation. Very few people are actually using this product vs other competitors.

August 2017

Terri from SonicWall

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

August 2017

A KM solution that our support teams want to use!

Increased KCS adoption and self service deflection

Pros

Ease of use for a KCS organization. Each of the UFFA actions (Use it, find it, flag it, add it) are all always within 2 clicks. The UI is very intuitive and promotes engagement

Cons

Training material and videos tend to be outdated or for previous versions. There is an online support portal which is useful but the community is very inactive. We end up contacting support by telephone when we have questions.