--- title: "UVdesk Software Reviews, Demo & Pricing - 2026" description: "Review of UVdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/uvdesk-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / UVdesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/uvdesk-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/uvdesk-profile/alternatives/) # UVdesk Review From $11-$18/month Free version Free trial 3 plans Wondering if UVdesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview UVdesk 4.4 [(24)](https://www.softwareadvice.com/help-desk/uvdesk-profile/reviews/) Pricing Starting at $11.00 per user per month ### About UVdesk UVdesk offers a cloud-based and open source helpdesk solution that helps businesses in the e-commerce industry to manage interactions with their customers. UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow-up tracking and more. UVdesk allows users to create tasks and set task deadlines for support agents. The solution provides a form builder application that helps users to create customizable forms that can be integrated with websites. Ticket administration tools include email piping, converting emails to tickets, bolting and deleting ticket threads and forwarding tickets. Built-in email templates and themes are also provided by the solution. Additionally, UVdesk offers features like a file viewer, agent performance monitoring and PCI DSS compatibility to secure users' data. Wondering if UVdesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## UVdesk User Interface ## Popular UVdesk Alternatives Main Product UVdesk 4.4 [(24)](https://www.softwareadvice.com/help-desk/uvdesk-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.55Value for money - 4.48Customer support - 4.50Functionality Pricing Starting at $11.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3471)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(793)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## UVdesk Pricing and Plans Starting price: $11.00 per month Free Trial Free Version Open Source $0.00 Plan includes: - Company Setting - Customer Follow up - Customize Your Theme - Security - Unlimited Number of Agents - Workflow Pro $11.00 per user, per month Plan includes: - Company Setting - Customer Follow up - Customize Your Theme - Ecommerce Multi-Channel Integration - File Viewer App - Form Builder App - Security - Social Media Apps - Unlimited Number of Agents - Workflow Enterprise $18.00 per user, per month Plan includes: - Company Setting - Customer Follow up - Customize Your Theme - Ecommerce Multi-Channel Integration - Feature Request - File Viewer App - Form Builder App - Full Portal Customization - Knowledgebase - Security Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## UVdesk Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of UVdesk API CRM Customizable Branding Data Import/Export Email Management Email Templates Knowledge Base Management Real-Time Chat Social Media Integration Support Ticket Management Third-Party Integrations Ticket Management ## UVdesk Integrations CS-Cart Store Builder Integration rated undefined from -1 review Joomla Integration rated undefined from -1 review OpenCart Integration rated undefined from -1 review WooCommerce Integration rated undefined from -1 review BigCommerce Integration rated undefined from -1 review PrestaShop Integration rated undefined from -1 review See all 14 integrations ## UVdesk User Reviews ## UVdesk customer ratings - Overall rating: 4.4/5 - Total reviews: 24 ### Rating distribution - 5 stars: 13 reviews (54%) - 4 stars: 9 reviews (38%) - 3 stars: 1 reviews (4%) - 2 stars: 1 reviews (4%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.5/5 - Customer support: 4.5/5 - Functionality: 4.5/5 --- ### UVDesk Review - Overall rating: 3/5 - Reviewer: Alif Satria P. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, UVDesk offers a comprehensive ticket management solution that enables businesses to streamline their customer support operations, improve collaboration, and deliver efficient and satisfactory customer experiences. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros For basic ticketing system, UVdesk already managed our need and the price for the application is really cheap than others ticketing system #### Cons lack of feature for "Pro" planNo AutomationScenario #### Reasons for switching to UVdesk Our need, business, and complexity is evolved, so we're exploring other ticketing system. --- ### Knowledge tool - Overall rating: 4/5 - Reviewer: Audrey B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I find the result to be very satisfying. It allows us to have a knowledge base that better represents the branding of our company, since we work on the style ourselves. There would be some possible improvements for the navigation and the research of the articles which are already created, but in sum the application is used very well. It would also be very relevant to have a warning message when deleting an article or folder. I happened to delete articles by mistake and I did not know how to bring them back. Also, it could be interesting to provide a tool to keep a backup of all the work that has been done so that nothing is lost. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We decided to choose this tool because it allows us to have a great control over the style of our knowledge base and it allows to make very fast changes in the code. Indeed, the style of the texts and titles is kept in our database and therefore allows in a single change to change everything in all the articles at the same time. It is therefore very practical and that is why we have chosen this tool. #### Cons Articles in the knowledge base are not always easy to work with. It is very difficult to select the display order of categories, folders or even articles. Even if I had selected the order of presentation in the categories, nothing was displayed as I had indicated. So I had to delete everything and then put it back to get it in the right order. Also, it will be relevant to have more display choices. Sometimes I would like it to show me only articles from such categories and I have not found how to do it. #### Reasons for choosing UVdesk We choose UVdesk because we want to have control over the style of the knowledge base with a custom database and code. --- ### Helpdesk - overview - Overall rating: 5/5 - Reviewer: Martin P. - Verified reviewer: Yes - Industry: Import and Export - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simply to use and set workflows (rules), the support are fast and happy to help. The app is not hard to install #### Cons Nothing to say for now. Every expectation has been done with the app #### Reasons for choosing UVdesk Easy to configurate, you can set up uvdesk free if you have the knowladge --- ### The best free, open-source helpdesk software you can find - Overall rating: 5/5 - Reviewer: Seth W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered This software is perfect for our needs! Beautiful interface, good amount of features and customization (especially with email templates). Not to mention, the *free* support we got on the forums was just amazing. I can't believe this free, open-source software has dedicated forum members eager to help you out with your issues. After setting everything up, it works perfectly! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros • Web interface/design• Knowledgebase• Email templates• Support #### Cons • Installation (documentation a little lackluster, had to search through forums to get past a few errors initially, but once you're up and running you're good) #### Reasons for choosing UVdesk It's free and open-source, which is important to us as a nonprofit in Healthcare. #### Vendor response Thanks for your valuable feedback. Replied June 2023 --- ### 1 Supplier for my Opencart store - Overall rating: 5/5 - Reviewer: Jamos T. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered WebKul is and continues to be a great factor in our online marketing experience. Our OpenCart stores run on a number of modules and we have to say there are no regrets at all. The only regret that we have is that we haven't found out about WebKul in an earlier stadium! That would of saved us alot of time and money. So, dear WebKul, thank you so much for your great development and continuous support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Most of all the various numbers of functionality that you get for the money. The are very advanced and easy to implement. And, there are not much competitors on the market who can do the same to my opinion. Before searching other suppliers or developers, first take a look on WebKul, there is a great chance that a module is developed by them, and, if you have one supplier your store is way more easy to manage. #### Cons Only con is also positive actualy, but just a matter of how you see it. The modules are so advanced, that you get many functionalities. Alot of options to configure, but for me I experience that as positive. However, it can be complex to choose best practices out of so many options. --- ### Online platform for ecommerce which includes multivendor - Overall rating: 4/5 - Reviewer: parul k. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros There are lot of common queries that every customer has with eCommerce companies. So to avoid opening so many tickets for the same queries, UVdesk helps is creating a pre-defined answer to answer that question. It saves customer's and support engineers time as customer can resolve his queries by looking at those queries list and their answer. It can help in you in creating your companies feedback form, contact form or suggestion form. Ticket is created in such a way that it can be assigned to anybody to balance the workflow. Owner get the option of prioritizing the ticket as well. You can get the free trial version to analyze it. #### Cons So far they are very helpful and not getting any issue. I only suggest to make the error more descriptive. --- ### Haltdos Review - Overall rating: 4/5 - Reviewer: Sachin T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered It was fantastic experience. We are looking forward to take the SaaS version of the tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros simplicity is the key of the product. I dont need to move to the document again and again to understand the features and their concepts. #### Cons some of the bugs in Open source tool that need to be fixed. #### Vendor response Thank you for the review Replied June 2023 --- ### UVDesk is a great product - Overall rating: 5/5 - Reviewer: Mario C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered It was more than expected. I had some troubles with fetching emails, but that happened because I didn't realize how to product works. I have contacted Support, where they explained me there is a "CRON" job which is responsible for fetching emails. Since I have used it in test - Windows environment, I have easily figure it out and make it work. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked the most the setup simplicity. It's easy to use. #### Cons I do miss in free option follow-up option, to automatically remind a user that we haven't received an update in 3 days and after that, another automated follow-up in 7 days - where the ticket gets close automatically. Maybe there is an option for that, but I haven't figured it out. --- ### Support Team are Awesome - Overall rating: 5/5 - Reviewer: Kofi Y. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to manage tickets from my customers #### Cons Wish they implement a chatting system... --- ### Simple and Professional - Overall rating: 4/5 - Reviewer: Michael N. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, simple, customizable and professional.... #### Cons Setup and deployment, version upgrade and troubleshoot. --- Showing 1 - 10 of 24 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/uvdesk-profile/reviews/) ## Other Top Recommended Help Desk Software [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (522) Recently recommended **7** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (793) Recently recommended **3** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **3** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **1** times Stuck Between Options? 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