About VIRIMA

VIRIMA is a cloud-based and on-premise IT asset and service management (ITSM) solution, which helps organizations of all sizes manage hardware, software and services delivered to end-users based on a set of policies or procedures. Features include data visualization, relationship mapping, inventory tracking, reporting, change and release management. 

The application offers both agent-based and agentless infrastructure discovery capabilities, which enable administrators to track configuration changes across devices in real-time. Network engineers using VIRIMA can analyze the utilization of assets, view operational dependencies, identify potential risks and discover unauthorized connections. With its service mapping feature, teams can identify and visualiz...


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Supported Operating System(s):

Web browser (OS agnostic)

11 Reviews of VIRIMA

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(7)

7

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

May 2019

Franco from Bigfish Data

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Fast, Intelligent, Cost Effective ITAM/ITSM Discovery Tool

Pros

I like the autonomic socially intelligent automated algorithms that perform discovery. These algorithms and engines are far better than all of the products I’ve ever used. As an industry recognized discovery and ITAM tool expert, and conference speaker, I have spent countless hours evaluating tools for diverse customers. In the end I’ve always needed a socially persistent tool that would continue to create and capture changes within an ecosystem from an inventory asset management perspective while maintaining CI dependencies and interdependencies. I’ve needed a tool that had a separate CMBD to create a baseline and maintain CI data hygiene, a repository that would store the application dependency mappings, business service mappings and views like infrastructure, communication and network topology. Virima does all of this. Reporting is another critical deliverable for my clients and Virima delivers there too. The dashboards, KPI‘s, and reporting capability is very mature and appreciated by all of my clients. I think one of the most important features is outside of the tool...and that is the customer service provided by Virima. If I need support with an issue or if I have questions about custom probes they are always responsive.

Cons

Accessing and managing a Virima instance via a browser takes some getting use to but it is still a value add to be able to manage a customers instance from a phone. Say you forgot to do a scan. You can login on your phone and fire off that scan.

May 2019

Taylor from Wellforce

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

Virima User

Very positive.

Pros

Great product; feature rich. Team seems responsive and looking to help us be successful.

Cons

No cons. Feature requests are inevitable, and I have a few. Team seems responsive and open to them; would like some more visibility into the product management space so we can see where things fall.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

Virima

Our experience implementing VIrima in our environment, specifically for ITAM, has been a great experience. The team at Virima has been very helpful and responsive delivering our requests and working with us.

Pros

Virima is a very comprehensive ITAM/ITSM tools for organizations that follow the ITIL methodology. It is a feature rich offering with very responsive support.

Cons

The software seems to be growing rapidly with new features being added constantly, which seems to cause some instability.

October 2018

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Virima is a great ITAM system

Virima has helped us understand more of our environment for IT, and helped with Asset, change and Release management.

Pros

Ability to scan an internal network and fall all devices on that network. The Business Service Maps are great for finding communication between endpoints.

Cons

The scans can be very slow and can vary in length.

Response from Virima

Replied November 2018

Thanks for the great review. The discovery scans are carefully designed not to impact network or device performance. The scan periods will vary depending on how much and how deep you choose to scan at one time. Performing deeps scans on hundreds of servers and the underlying network infrastructure might take some time but that enables the awesome Business Service Maps you like.

October 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

ITAM Plus included features that an Enterprise would

Excellent professionalism and customer service are part of the Virima package. Couple that with a world-class ITAM/ITIL tool and you have a combination that will easily take market share from some of the 'big guns'. Great doing business with them.

Pros

- Very intuitive interface - Feature rich ITIL-centric solution that handles all change, incident, problem and reporting needs - Dynamic Business Service Maps show Up and DOWN-stream impact to connections graphically - Integration with Service-Now and other support tools makes CMDB value immediately visible

Cons

- Minor changes in how our business would like to leverage the tool are being offered up as suggestions but no real deficiencies