VIRIMA

Zendesk

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Ratings & Reviews

Overall Rating

4.64 / 5 (11)

4.35 / 5 (2,376)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

5.0 / 5

4.0 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

May 14, 2019

July 13, 2020

Pros/Cons

  • Pros

  • The products ability to present graphical business process maps representing relationships between servers is excellent

  • Great product; feature rich. Team seems responsive and looking to help us be successful.

  • Cons

  • The software seems to be growing rapidly with new features being added constantly, which seems to cause some instability.

  • Sometimes the interface can be a bit clunky. A little refining of the look of the product would make the user experience better.

  • Pros

  • The interface and side menus are great and the easy of use.

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

24 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots