VIRIMA

Zoho Desk

Add to compare

Ratings & Reviews

Overall Rating

4.64 / 5 (11)

4.50 / 5 (1,607)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

5.0 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

May 14, 2019

June 22, 2020

Pros/Cons

  • Pros

  • The products ability to present graphical business process maps representing relationships between servers is excellent

  • It is malleable, and able to adjust to your business's specific needs

  • Cons

  • It took some additional work to get probes created some of the various OSs

  • - Minor changes in how our business would like to leverage the tool are being offered up as suggestions but no real deficiencies

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots