WalkMe Software


 

WalkMe is a cloud-based interactive guidance, engagement, insights and automation platform. The solution enables service managers, user experience managers and sales managers to increase customer engagement on websites.

WalkMe enables the creation of interactive on-screen sequences that guide and engage users throughout digital experiences. They can be played automatically, via link in an email widget or by clicking a button on a website. The feature also uses segmentation to change the display based on the user’s role, location and language. WalkMe customizes the look and feel of all its features to adapt to the layout of the user’s site, individual devices and screen size. The analytics help in studying user interaction with the platform and make necessary modifications to improve user experience.

WalkMe is able to be used with a variety of platforms including customer relationship management (CRM), human resource (HR) management, enterprise resource planning (ERP) and more.

 

WalkMe - New feature adoption
 
  • WalkMe - New feature adoption
    New feature adoption
  • WalkMe - Customer support
    Customer support
  • WalkMe - User on-boarding
    User on-boarding
  • WalkMe - Analytics
    Analytics
  • WalkMe - Automate processes
    Automate processes
  • WalkMe - Record sessions
    Record sessions
Supported Operating System(s):
Web browser (OS agnostic)

13 Reviews of WalkMe

 

Start your review of WalkMe

Click to start
https://www.softwareadvice.com/help-desk/walkme-review/
Software Advice Reviews (4)
More Reviews (9)

Showing 1-4 of 4

Darrus from Summit Health Management
Specialty: Healthcare / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2017

November 2017

WalkMe - Performs as advertised

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Excellent for creating educational walkthroughs for web based software. The interface is simple and easy to use. Most of the features work well and do not degrade the performance of the webpage for the end user.

Cons

Functionality a little iffy at times. Apps are not capable of performing basic logical operations and are mostly locked into a linear progression with little to no handling for users who may deviate from the specified path.

Review Source
 
 

John from Delivra
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Expensive but useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ability to give in app help to users without having to involve developers to do it. Helps with change management in our ui.

Cons

Clunky to set up and our trainer got certified, only to find then that the prescribed way of using the product was wrong, which resulted in slower last times for our app. Difficult to determine ROI.

Review Source
 
 

Harrison from Riskalyze
Specialty: Software / IT

August 2016

August 2016

The premier walk-through software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

WalkMe offers a great resource management dashboard (i.e a "Help" button for your website). We can put all of our available resources in an easy-to-use dashboard. Even better, I can and have created customized walk-throughs for our customers to utilize to learn different tasks within the software. Overall WalkMe is just fun, which is not something that is easy to do. Connecting customers with resources feels very rewarding for both parties involved.

Likes Least

Building a walk-through is NOT easy. Though, their professional services team helps out a bunch with that. You can only launch their editor using Firefox though, and I religiously use Chrome. I keep Firefox installed just to use Walkme. Starting off can also be daunting as you have to build everything from scratch to begin with. When I first started using WalkMe, I had to peruse their knowledge center and ask my supervisor for help with nearly everything. Now, I am pretty self-sufficient and would utilize my contact over at WalkMe If I need further help.

Recommendations

What features are out there? Really think through that quesiton. I'm sure there are others out there in this space, but WalkMe really takes the cake as far as I'm concerned.

 
 

Hans from Dynaread Special Education Corporation
Specialty: Education

June 2015

June 2015

Indispensible, and extremely powerful

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Very good support, impressive flexibility in its utilization.

Likes Least

Not much :-) We love it, and our users love it. I have really nothing that I don't like about it. It is simply very effective.

Recommendations

With everything there is a bit of a learning curve, but once you "get it" the possibilities in terms of either instruction, walkthroughs, or marketing are pretty extensive and powerful. Plus, the support team listens and thinks along and helps make things happen. Awesome product. We would be at a loss without it.

 
 
 
Showing 1-9 of 9


November 2017

November 2017

Our tool for product intros - requires a lot of time to set up!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Has very good customization capabilities. Provides a good UX to build and design your walkthroughs and announcements.

Cons

Their editor only works on firefox and they have been promising one for chrome for ages - yet to deliver.

Review Source: Capterra
 

Vince from IPI
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

WalkMe Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

WalkMe is a pretty simple and creative tool to use to target your audience. It has benefited us in making it much easier to target our audience to download and use our services!

We have received great customer support, which has helped us every bit of the way.

WalkMe is definitely worth every cent with all of the feature reach functionality you receive!

Pros

WalkMe has a great resource management dashboard . Easy-to-use dashboard.
I can create customized walk-throughs for our customers to utilize to learn different tasks within the software.

Overall WalkMe is just a fun and easy product to use.
Connecting with my customers resources feels very rewarding, and is a HUGH Benefit for us.

It keeps us connected to our customers and meeting there needs.

Cons

Getting implemented was a bit tricky for us. It took longer than expected probably because our business and our process in general are a bit more difficult for others to grasp. You do need to have patience because you do need to build everything from scratch but once you are up and running that is when the fun begins. At least that was the case for us.

Review Source: Capterra
 

Kenneth from Microchip Technology Inc.
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2017

August 2017

WalkMe has been an exceptional tool that's added tremendous value for our training department.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Engaging tutorials for our users.

Pros

The ease of use when creating WalkMe tutorials is what I love about the software. Learning how to create highly engaging tutorials is a lot simpler than I thought.

Cons

The issues I encountered with Flash and different Internet operating systems were somewhat of a pain initially.

Review Source: Capterra
 

Crystal from Surety Solutions, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Impressive Software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

We'd been looking for something like this for a long time, but never found it. And then Walkme came along. I have never seen my boss so excited about a software tool before. We've had a few phone calls with Walkme and plan to sign up!

This review is mostly about the sales process, something that I think is important to note. I reached out to Walkme and they called me back. It was a pleasant conversation, they listened, there was no pressure. We set up a call to discuss if Walkme could be a potential solution for us. Highly respect Walkme's sales process and customer service. They listen to what you need; they don't push Walkme on you when it doesn't seem like a good fit. Very professional company, highly impressed.

Cons

None at the moment. I am a little worried about the setup process, but Walkme said they would be with us the entire way!

Review Source: GetApp
 

Alison from Freeman
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2016

December 2016

Walkme Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Walkme has been a great tool for us as a company especially in regions where we do not have an administrator to answer questions. It's a great tool for new users in understanding not only Salesforce but company customization in salesforce.

Pros

Easy to install and great for new beginners

Cons

Lots of set up required on the back end and if you move fields around, won't capture those changes

Advice to Others

Would definitely recommend!

Review Source: Capterra
 

Ashley from Freeman
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2016

October 2016

WalkMe Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love this software! It's pretty simple to create walk-thrus for your target audience, along with it being even easier for your target audience to download and use! Great customer support, has helped me every bit of the way, and definitely worth every cent with all of the functionality you get!

Pros

How easy and quick it is to use the software from a user end, or a creator end.

Cons

Nothing I really dislike about this software.

Advice to Others

None

Review Source: Capterra
 

dawn from OSF

October 2016

October 2016

WalkMe review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It took a long time to get up and running with our walkme, partially because our business process is complicated. Just launched it and we are waiting to see how well it is adopted.

Review Source: Capterra
 

nigel from nigel blackwell consulting

October 2016

October 2016

Great product and customer onboarding is unreal

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

the product is great and really helps your user navigate your site, we deployed it for a customer portal to ensure that users could easily collaborate with our support team easily. They deploy really well and the customer engagement team is very helpful.

Pros

easy to use and deploy

Advice to Others

use the university to be able to keep upto date

Review Source: Capterra
 

Mariah from Pepp!
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2016

March 2016

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp