Wavity Help & Service Desk

RATING:

4.8

(29)

About Wavity Help & Service Desk

Wavity’s Help and Service Desk Application can be used for internal as well as external users. Wavity has led the product development with a user-centric approach. With the widget-driven UI, users can customize the look and feel to what they need and how they want to view things, thereby making the UI their own. This solution is role aware, so users are presented with only those things that are pertinent to them and are needed to get their work done.

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Wavity Help & Service Desk Pricing

Starting price: 

$12.00 per month

Free trial: 

Available

Free version: 

Not Available

Wavity Help & Service Desk Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Wavity Help & Service Desk

1 - 5 of 29 Reviews

User Profile

narender

Verified reviewer

Mechanical or Industrial Engineering, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Wavity tool review

PROS

Desigred features and easy of use, IT Ticketing

CONS

CRM tools needs to be improved, HR Tools as well

Bindu

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Modern IT Help Desk System

PROS

We are able to quickly customize the application the way we need it using their zero-code designer tools. I can work from my phone just as easily as my desktop.

CONS

As of now everything is working as expected.

Reason for choosing Wavity Help & Service Desk

Zero-code designer & bots

Reasons for switching to Wavity Help & Service Desk

Limited functionality & per user pricing of Jira.

DILIP

Retail, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Very good and economical

Very good in using the tools, the experience is very good

PROS

Good support team and well knowledge support system very good

CONS

Nothing its well customized product and every company have to use it

Himanshu

Publishing, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Helpdesk Ticketing

Workflow automation is customizable to suit our requirements.

PROS

Prompt and customizable automated email notifications, User-friendly and customizable interface.

CONS

Minor problems were quickly resolved prior to full implementation.

Roujin

Law Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Helps improve customers' satisfaction significantly

PROS

This product has made our communications with our clients seamless. The user interface is personalizable by non- technical law firm users.

CONS

Not that I can think of right now, so far this has been working great