--- title: "Zammad Software Reviews, Demo & Pricing - 2026" description: "Review of Zammad Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/zammad-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Zammad Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Zammad Review From $5.80/month Free version Free trial 1 plan Wondering if Zammad is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Zammad 4.6 [(7)](https://www.softwareadvice.com/help-desk/zammad-profile/#reviews) Pricing Starting at $5.80 per user per month ### About Zammad Zammad is a web-based open-source helpdesk and customer service software designed for companies of all sizes across many industries. Zammad offers key features like ticket management, autosave, full-text search, template creation, external authentication, time recording, smart chat, reporting, and more. Users can create tickets via email, web forms, chat, or phone. Emails are automatically linked to the appropriate tickets. Agents can set up saved replies, tags, and macros to streamline response times. The knowledge base allows administrators to provide customers with answers to common questions. The reporting provides managers insights into ticket volumes, response times, and agent workloads. Zammad works on all major operating systems and is mobile-friendly for agents on the go. Zammad’s open application programming interface (API) also allows for integration with third-party applications and uses technologies such as WebApp/HTML5, WebSockets, and REST in the front end, while the back end works with Ruby on Rails. Wondering if Zammad is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Zammad User Interface ## Popular Zammad Alternatives Main Product Zammad 4.6 [(7)](https://www.softwareadvice.com/help-desk/zammad-profile/#reviews) Ratings Breakdown - 4.71Ease of use - 5.0Value for money - 4.50Customer support - 4.43Functionality Pricing Starting at $5.80 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3473)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(797)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Zammad Pricing and Plans Starting price: $5.80 per month Free Trial Free Version Basic $5.80 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Zammad Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Zammad API Automated Responses Customer Database Customizable Branding Customizable Fields Data Import/Export Email Templates Knowledge Base Management Mobile App Performance Metrics Personalization Prioritization Real-Time Chat Secure Data Storage Single Sign On Social Media Integration Third-Party Integrations Ticket Management Workflow Automation ## Zammad Integrations GitHub Integration rated undefined from -1 review Telegram Integration rated undefined from -1 review SMS Integration rated undefined from -1 review Grafana Integration rated undefined from -1 review i-doit Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review See all 14 integrations ## Zammad User Reviews ## Zammad customer ratings - Overall rating: 4.6/5 - Total reviews: 7 ### Rating distribution - 5 stars: 5 reviews (71%) - 4 stars: 1 reviews (14%) - 3 stars: 1 reviews (14%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 5/5 - Customer support: 4.5/5 - Functionality: 4.4/5 --- Have you used Zammad and would like to share your experience with others? ### Modern and efficient ticketing system for our team - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Zammad has been implemented in our company as a means of managing both internal and external support inquiries. It is an effective solution that eliminates the confusion of tracking issues via emails and streamlines the processes for all involved. The user-friendly interface minimizes the time it takes new agents to become productive and has allowed our team to respond quicker to customer requests than before implementing this system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Compared to legacy ticketing systems, the user interface is much cleaner, more modern and more intuitive. I appreciate how the "Text Modules" (macros) feature allows me to use keyboard shortcuts to enter commonly used responses into tickets. The integration of multiple communication channels (including Email and Chat) into one streamlined process has improved our workflow tremendously. #### Cons While the reporting and analytics features are satisfactory, they lack detail and require additional effort to create customized reports. Furthermore, the search feature is great but may take time to develop expertise in the correct syntax for searching specific historical tickets efficiently. --- ### Gutes Ticketsystem mit kleinen Schwächen - Overall rating: 4/5 - Reviewer: Sascha P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Im Gesamten ein gutes Ticketsystem. Es ist leicht einzurichten und die Funktionen sind mehr als ausreichend. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Gute Übersichtlichkeit durch eigene Übersichten. Einfach zu erstellende Workflows und Automatismen. #### Cons Tickets die auf warten stehen öffnen sich leider nicht automatisch nach Ablaufen der Zeit. Mehre Signaturen nur umständlich einrichtbar. #### Reasons for choosing Zammad Reine Preisentscheidung. Freshdesk war für unsere Zwecke einfach zu teuer. #### Reasons for switching to Zammad OTRS war für uns zu unübersichtlich. Die Starre Oberfläche gefiel uns nicht mehr. --- ### Feedback - Overall rating: 3/5 - Reviewer: Ismail K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It is very helpful to communicate with client and create ticket for do next step. #### Cons Sometimes it’s take load while using and slowness issue if tickets are incresing --- ### Perfect on-premise and opensource helpdesk software - Overall rating: 5/5 - Reviewer: Christoph D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We used freshdesk before and had to book the paid version because we want to use the API to align our help desk with our CRM System. But we would prefer to have an on-premise solution therefore we looked for an alternative. As we found zammad it totally surprises us. Self-hosted, super stable, easy to use, if you don't need support even free to use... We love it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros First of all I love Zammad because it is a self-hosted and opensource software. After some month of working with zammad I love the ease of use and the flexible text modules. I need only seconds to answer one of our standard questions. #### Cons There is nothing that is really bad. One thing that could be improved would be the automatic emails. These are not customizable or at least it is not that easy to customize them. #### Reasons for choosing Zammad both have no self-hosted version, both are not german companies... #### Reasons for switching to Zammad Zammad can be self-hosted, has a great api and is free to use as we don't need any support. --- ### Love the Feel and Look - Overall rating: 5/5 - Reviewer: Mildred W. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fast! Clean! Users are loving it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Modern and Easy to use! We are just deploying the System and so far we find it very agile and user friendly. Love the look and the interface #### Cons We will love to have and easy integration with inventory software. Well even better if it was inside Zammad. #### Reasons for switching to Zammad OTRS is no longer supporting the Community Edition. --- ### Eines der besten OS Ticketsyteme, das auch noch gut aussieht - Overall rating: 5/5 - Reviewer: Andre B. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zammad ist eines der besten Opensource Ticket Systeme, welches wir in den letzten Jahrzehnten eingeführt haben. Es bietet eine leichte Bedienung, sowohl für den Kunden, als auch den Agent. Wichtige Subsysteme wie LDAP/AD/Entra können implementiert werden. #### Cons Teilweise ist die Einrichtung der Workflow Funktion etwas sperrig. Wir haben uns dafür Consultingstunden von Zammad gekauft und konnten damit unsere Fragestellungen lösen. --- ### Ticketing 2021 - Overall rating: 5/5 - Reviewer: Bernhard K. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Zammad to manage IT Tickets within our company. Zammad is simple to use and setup and helps us manage all related communications within time #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Coming from OTRS the concept behind the software is easily captured. Multiple input channels - web, SMS, twitter, you name it! A modern user interface that is easy to set up and use, including tools like precise reports. And, hey, there is a Knowledge Base implemented! #### Cons There sure is some air upward, but at the moment I do not see any Cons --- Showing 1 - 7 of 7 Reviews ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **14** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (797) Recently recommended **10** times [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) **4.3** (178) Recently recommended **5** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (522) Recently recommended **4** times Stuck Between Options? Our experts can help you compare Zammad with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice