Zendesk

Zoho Assist

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Ratings & Reviews

Overall Rating

4.35 / 5 (2,341)

4.58 / 5 (330)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 18, 2020

January 21, 2020

Pros/Cons

  • Pros

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • I love that it is effective and easy to use. The communication between members is seamless and well-documented.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

  • Pros

  • unattended feature is great, i can sign in easy to my clients pc and provide faster support

  • What I like most about it, is that the free version integrates with Spiceworks and it has a aesthetically pleasing GUI.

  • Cons

  • The reporting function was more complex but it had all the features and functions you would need to get information in one place.

  • Sometimes, screen resolutions make initial connections a little choppy, but it usually clears up within a few seconds.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

8 Recommendations

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots