--- title: "Zoho Assist Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Zoho Assist. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zoho Assist is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Remote Desktop Software](https://www.softwareadvice.com/help-desk/remote-desktop-comparison/) / [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) / Zoho Assist Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/zoho-assist-profile/alternatives/) # Zoho Assist User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 1,491 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 1,139 reviews (76%) - 4 stars: 308 reviews (21%) - 3 stars: 33 reviews (2%) - 2 stars: 7 reviews (0%) - 1 star: 4 reviews (0%) ### Most mentioned pros - We use it to manage and support computers across multiple locations, and it's made day-to-day IT support much simpler — quick unattended access, easy ad-hoc sessions for end users, and minimal setup friction. - I also appreciate the "Bulk Deployment" options and the ability to organize computers into groups, which makes managing multiple machines for a single client very efficient. - The unattended access feature has been one of the most valuable capabilities, allowing us to securely access and support devices even when users are unavailable. ### Most mentioned cons - The file transfer speed can occasionally lag on lower-bandwidth connections compared to some high-end competitors, and the initial setup of the unattended agent on macOS requires a few extra security permission steps (though this is largely due to Apple’s OS restrictions). - What I dislike is that there can occasionally be minor performance hiccups or limitations depending on the client’s network connection, which can impact the smoothness of a session. - A few administrative settings are spread across different areas of the portal, which can make configuration slightly less intuitive for new users. ## Zoho Assist customer reviews Showing reviews 1-25 of 1,491 (page 1). ### Reliable and Easy-to-Use Remote Support Tool - Overall rating: 5/5 - Reviewer: Nguang S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Zoho Assist has been very positive. I mainly use it for remote access and managing computers when I am away, and it has been reliable for this purpose. The setup process is simple, the unattended agent works well, and I do not need to spend a lot of time configuring the software. It provides a good balance between simplicity, functionality, and reliability. For anyone who needs an easy remote desktop or remote support solution, Zoho Assist is definitely worth considering. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros What I like most about Zoho Assist is how easy it is to set up and use. The connection is generally stable, and the unattended access feature is especially useful when I need to remotely access my computers without someone being physically present. The interface is straightforward, and it works well for both personal use and remote technical support. I also appreciate that it can be accessed from different devices, which makes remote troubleshooting much more convenient. #### Cons There are still some areas that could be improved. Occasionally, the remote connection can feel slightly delayed depending on the network quality, and some advanced settings could be made easier to find. I would also like to see even smoother performance and more customization options for unattended access. However, these are relatively minor issues compared with the overall usability of the platform. --- ### Good Remote Support Tool - Overall rating: 5/5 - Reviewer: Joseph G. - Industry: Think Tanks - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Great Experience. I like like the way it displays the customer's individual screens it is very easy to switch between screeens and it all running in a web tab.. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of Use product. Was able to use it with both Windows PCs and MAC computers. Both were easy to get into remote sessions. Especially the Mac users. Which can be challenging for some users #### Cons The email URL link often gets blocked at SPAM/ Malware so I found it easier to give the URL out and have the customer type in the invite code. #### Reasons for switching to Zoho Assist Not good for remote support with untrained end users --- ### Best support product. Saves me hours int he car - Overall rating: 5/5 - Reviewer: Rick F. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered All been good it does what it says on the tin. The server appears to up 100% of the time. Shame about the chat support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Easy to use reasonably priced multi platform. File transfer facility is particularly good. Works even on slow connections #### Cons Doesnt work on IOS. The support chat is a waste of time because its either closed or they ignore you #### Reasons for switching to Zoho Assist Price --- ### Good review - Overall rating: 4/5 - Reviewer: Junichi L. - Verified reviewer: Yes - Industry: Food Production - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Zoho Assist has been very positive. It is a reliable and user-friendly remote support solution that makes it easy to connect to and troubleshoot devices quickly. The platform offers useful features such as unattended access, file transfer, remote reboot, and multi-monitor support, helping IT teams resolve issues efficiently while minimizing downtime. It has become a valuable tool for providing fast and secure remote assistance. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about Zoho Assist is its ease of use, reliable remote connection, and fast setup. It allows IT support teams to troubleshoot user devices quickly without requiring complex configuration. Features such as unattended access, file transfer, multi-monitor support, session recording, and reboot/reconnect make remote support efficient and secure. The web-based interface is intuitive, and the overall performance is stable, helping reduce downtime and improve support response times. #### Cons While Zoho Assist is a strong remote support solution, there are a few areas that could be improved. Occasionally, connection quality may decrease on slower internet connections, and some advanced features are limited to higher-tier plans. The user interface could also be more streamlined for first-time users, and file transfers can sometimes be slower when working with very large files. #### Reasons for choosing Zoho Assist I chose Zoho Assist because it provides an excellent balance of features, ease of use, reliability, and cost. The setup process is simple, the remote sessions are stable, and it includes essential capabilities such as unattended access, file transfer, remote reboot, session recording, and multi-monitor support. Compared to other remote support solutions, Zoho Assist offers competitive pricing without compromising on security or functionality, making it a practical choice for our IT support needs. --- ### Zoho Assist -UDL - Overall rating: 5/5 - Reviewer: Mayur S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Very Good Support System built by the Zoho. We wish it keeps imporving & provide the better services in the future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Assist is very good program to provide the online support which provides complete tools and have the ability to serve. #### Cons Most of the time even if the zoho assist is downloaded in the system, it ask again to download the same #### Reasons for switching to Zoho Assist Easyiness & complete web as we are using the zoho books too. --- ### ZohoMan: A1 Customer Care - Overall rating: 5/5 - Reviewer: Edward G. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered 10/10, great for customer care. I would reccomend this for all tech support employees. Teamviewer could be a bit expensive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how quick and receptive the app is! It's very convenient for our customers to connect. It also is great for my coworkers #### Cons Not having an software app kid of sucks but I look past it. The software app aspect would just make things go a bit swifter. #### Reasons for switching to Zoho Assist Wayyy too expensive, and way too many stipulatiopns within their product. --- ### If I knew about this before I would have saved $1000s - Overall rating: 5/5 - Reviewer: Rob D. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Zoho Assist has helped our office staff tremendously. One is home with her child, and another saves money on gas by commuting via the internet. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of accessing other computers on my network. I am the admin so I can connect to any computer and fix whatever the problem is, wherever I am! #### Cons I wish the trial were longer. 14 days seems like a good amount of time, but only if there is a problem to fix remotley in 14 days. For something like this, I feel the trial should be 30 days #### Reasons for switching to Zoho Assist Cost was the first factor, but now that I have used it, I like the GUI better --- ### Decision dynamics - Overall rating: 4/5 - Reviewer: Arthur W. - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Very good program will use again. Customer reported no issues on their end. I love the screen views and ability to restart remotely #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great value for the money. allowed seamless connection and assistance with troubleshooting customer issues. #### Cons Can sometimes be slow. Not sure if it is on my side or the customer's side. Some of the functionality was hard to understand in the beginning. #### Reasons for choosing Zoho Assist price and ease of use verses other similar products. --- ### Highly Impressed by the Product and Prompt Support - Overall rating: 5/5 - Reviewer: Yoshimichi S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered The product is simple and user-friendly, and I was genuinely impressed by the prompt, accurate support. We plan to adopt it for our own customer support operations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Zoho Assist makes the process simple and easy to understand for customers when they receive remote support.Another thing I like is its low cost. I also like that it provides a stable connection. #### Cons Initially, the display quality was poor, but Zoho support guided me through the settings to fix it. I have no complaints now. #### Reasons for choosing Zoho Assist Because it is low-cost and the features match my needs. --- ### Value and Quality - Overall rating: 5/5 - Reviewer: Nicki K. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Very pleased with it overall. this Products offers everything that I am looking for and fits the overall needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What really intrigued me about this product is the affordability, being able to remote in with zero troubles, and the ratings and reviews for this product sold me for high ratings on customer service #### Cons Do not have anything to add to this as I have not had any issues that would like me to dislike this product. --- ### Other softwares don't even come close to Zoho - Overall rating: 5/5 - Reviewer: Trevor T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been a good one. I needed a program that I could jump on, send a link and access a computer remotely without needed excess drivers and other random things installing in the background, just a few buttons and I'm connected. I tried using other programs but they seem like they were made in the 80s compared to this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have a small business, and Zoho Assist helps me so much. The value for money is amazing, since I use the free account I'm able to not only connect remotely but I can have a few computers on unattended access so I can help whenever. We have multiple branches and being able to jump on and assist is a Godsend. It's so easy to use, I have people who are not computer savvy able to use it and it just works. The connection is stable, never having any connection issues at all. #### Cons Honestly, nothing. I don't like that it's always asking me to pay for it, but I think they finally got me today and I'm going to upgrade to the $18 plan as one pro user, and no unattended access except the free ones. #### Reasons for switching to Zoho Assist Chrome remote desktop was a terrible product. --- ### Pretty solid solution for small tech companies - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall its been a great experience. I was a bit on edge with the cost for the service but its been pretty solid compared to connect wise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pretty smooth transition with branding. The remote feature is smooth on the web portal, desktop agent and iphone app. Customer support is spot on with quick response when issues are reported. Pretty simple to use once you get use to the management page. #### Cons Not much on the end point reporting side at this time but i imagine its in the works. I've experienced 1 bad connection issue but that was cleared up after reporting to support. #### Reasons for choosing Zoho Assist Pricing was a bit better but I am really hopeful Zoho brings in more features without impacting cost #### Reasons for switching to Zoho Assist never ending inflated pricing with no real improvements or benefits --- ### A Reliable Remote Support Ally for Nearly a Decade - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered I’ve been using Zoho Assist for almost 10 years, and it has been a consistently reliable tool in my remote support toolbox. Over the years, I’ve witnessed how it has steadily improved; not only in performance but also in usability and available features. It's now more practical and powerful than ever. Even when other popular tools fail, Zoho Assist has come through for me, proving to be a true lifesaver in critical moments. It’s affordable, dependable, and well-suited for both small and large-scale remote support environments. Very user-friendly: I’d say 95% of the interface is intuitive and smooth to use. Only affected when internet connection drops which in my case is due to rural network limitations, not the platform itself. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Assist is packed with useful features like file transfer, chat, audio, clipboard sharing, and excellent video quality. It works reliably even in rural areas with limited bandwidth, which is a gamechanger. The unattended access feature, once set up, is incredibly helpful for ongoing support tasks. I especially appreciate the responsiveness of their customer support and how easy it is to onboard new technicians once they are familiar with the interface. #### Cons Setting up new devices in unattended mode can be slightly confusing at first, especially when trying to organize multiple devices into teams. However, with a bit of practice, this becomes much easier and totally worth it considering the functionality it provides. #### Reasons for switching to Zoho Assist Mainly because of cost. There's no other reason. --- ### Great Value for Remote Support - Overall rating: 5/5 - Reviewer: Norbert M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Zoho Assist has overall been a fantastic service and we look forward to further integrating the service with our API. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Assist is an excellent service for our needs. The cost value is great and onboarding our team has been easy. We save time and money being able to remotely support our devices in the field. #### Cons Occasionally, we will experience issues with connecting to devices. Sometimes one user can connect while another in the same building will be stuck on the connection in progress screen. This is rare though. #### Reasons for choosing Zoho Assist Our selection was made based on price, features, and compatibility with Linux. --- ### Great Support/Remote Access Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Zoho Assist allows me to connect to multiple computers simultaneously. It also allows employees to remotely connect to their computers from home #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most is that it's an affordable tool that allows for multiple users to have an essential function. #### Cons This is more of a nitpick. As good as the service is, it doesn't run quite as smooth as a vpn/firewall setup. The savings is worth the tradeoff, though. #### Reasons for switching to Zoho Assist The vpn license price was too high. We needed to provide remote access for multiple individuals at an acceptable price point. --- ### ZOHO Assist FTW! - Overall rating: 5/5 - Reviewer: Christopher S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered I have been using Zoho Assist for many years now. I use it daily to support my clients Commercial and Residential. Works Great and has save me countless hours. Despite a few quirks, customer support has been top notch and i recommend Zoho to all of my friends in business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ease of setup and deployment. Their Unattended access format is vastly superior to other softwares on the market. #### Cons the mobile version has connectivity issues and glitches at times. also the accuracy of the mobile version leave somewhat to be desired #### Reasons for switching to Zoho Assist Constant Changes in the pricing structure and features were not comprehensive --- ### Reliable and Affordable Remote Support Tool for Nonprofits - Overall rating: 5/5 - Reviewer: Brian H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Zoho Assist has been a reliable and cost-effective remote support solution for our IT team at a nonprofit organization. It simplifies remote troubleshooting significantly, allowing us to support staff across multiple locations without needing to be on-site. The tool has saved us considerable time and resources, and I would recommend it to other IT administrators, particularly those in budget-conscious organizations looking for a capable remote access platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Assist has been an excellent remote support tool for our IT team. The remote access capabilities are seamless and reliable, allowing us to quickly connect to end-user machines without any complicated setup. The unattended access feature is particularly valuable for managing servers and systems after hours. It integrates well with our existing workflow, and the web-based console means technicians don't need to install heavy software. The pricing is very reasonable, especially for a nonprofit organization, and the session recording feature is great for documentation and training purposes. #### Cons Occasionally, connection stability can be inconsistent on slower networks, which can be frustrating during active support sessions. The mobile app experience could use some improvement for technicians who need to provide support on the go. Additionally, some of the more advanced reporting features are locked behind higher-tier plans, and the user interface, while functional, can feel a bit cluttered at times. Customer support response times could also be faster for non-critical issues. --- ### love zoho assist - Overall rating: 5/5 - Reviewer: Manish C. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Zoho Assist has been excellent. It is a reliable remote support tool that makes it easy to connect to client devices and solve problems quickly. The software is stable, secure, and user-friendly. I would recommend it to anyone looking for an affordable and dependable remote desktop solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros everything i like most about Zoho Assist I like everything about Zoho Assist. It is easy to set up, simple to use, and works well for remote support. The connection is fast and secure, the interface is clean, and file transfer is smooth. It helps me troubleshoot customer issues quickly without any complicated setup. The pricing is also reasonable #### Cons There is very little I dislike about Zoho Assist. Sometimes the connection speed depends on the internet quality, and a few advanced features take time to learn. The mobile app could also be improved with more options, but these are only minor issues. --- ### TOP Unattended Access software - Overall rating: 5/5 - Reviewer: Mario G. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I have been using this platform for several months now, and it has quickly become an essential part of my daily workflow. If you are looking for a tool that balances power with simplicity, this is it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Performance & Usability The Ease of Use is one of its strongest suits; the interface is intuitive, allowing for a near-zero learning curve. This simplicity translates directly into Time Saving, as I can now complete tasks that used to take an hour in just a few minutes. Remote Capabilities & Reliability The Remote Access feature is incredibly stable. While many platforms struggle with Connection Issues, I’ve found this one to be remarkably resilient even on lower bandwidth. When minor Bugs and Issues do arise—as they do with any complex software—they are usually patched quickly and don't interfere with the core experience. Support & Investment The Customer Support team deserves a special mention. They are responsive, technical, and actually listen to user feedback. When you consider the level of service and the robust feature set, the Value for Money is unbeatable. It is a smart investment for anyone looking to streamline their operations. #### Cons Sometimes renaming devices and creating groups can be a bit cumbersome, as can creating groups, since you have to go to separate and different sections. --- ### Great solution for SMBs! - Overall rating: 5/5 - Reviewer: Jason S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Positive, very happy overall. It solved several issues for my organization with regards to ongoing remote access and one-time remote support, along with machine compliance and inventory. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive, easy to for both the tech and the remote user, and budget friendly. Connection is stable and lag free. If you are a small-medium size business, this is a great remote support tool. When partnered with Zoho Desk, management and ticketing is simple. #### Cons Interface could use some updating, but it is mostly a cosmetic Con. Also, it would be nice to be able to launch a session directly through Zoho Desk, along with the associated ticket times (machine interaction times). Currently, you would have to manually enter the Assist session notes and technician times into the ticket in Zoho Desk. --- ### Most amazing remote software - Overall rating: 5/5 - Reviewer: Steven C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, the experience people report with Zoho Assist tends to land in the “solid but not perfect” category—it does its core job well, with a few trade-offs depending on your needs. The general feel: Most users describe it as reliable, simple, and cost-effective, especially for day-to-day remote support. Many IT teams say it becomes their “go-to” tool because it’s easy to deploy and works quickly once set up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use It’s straightforward to set up and run, even for non-technical users. Starting a remote session usually just takes a link or a small download, which makes it practical for quick support situations. Unattended access A big plus is the ability to connect to devices without someone on the other end. That’s especially useful for IT teams managing servers or employee machines after hours. Cross-platform support It works across Windows, macOS, Linux, and mobile devices, so you’re not locked into one ecosystem. Browser-based access You can run sessions directly from a browser without installing heavy software, which keeps things flexible and lightweight. #### Cons Performance & connection issues This is probably the biggest drawback. Users frequently mention lag, dropped sessions, or unstable connections, especially on weaker networks or across regions. Reconnecting after a drop can interrupt workflows Slower than competitors like TeamViewer in high-latency situations From Reddit, one user described “constant lag… remote screen so delayed it became unreadable.” --- ### The cost-benefit vs Teamviewer - Overall rating: 5/5 - Reviewer: Fernando P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been excellent. Zoho Assist provides a highly cost-effective, reliable, and user-friendly remote support solution that perfectly aligns with our project-based workflow requirements. It has effectively optimized our service delivery without the burden of excessive licensing costs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Zoho Assist is incredibly easy to use and deploy. One of its biggest advantages is its licensing flexibility, allowing us to easily scale the number of licenses up or down based on our current workloads and active projects. Furthermore, its value for money is highly attractive, especially when compared to legacy solutions like TeamViewer, which can become excessively expensive for business operations. #### Cons Up to this point, the only potential drawback is market recognition. Many clients are not as familiar with Zoho Assist as they are with TeamViewer. As a result, it sometimes requires a brief explanation to reassure them of its security and reliability before establishing a remote session. --- ### Reliable Remote Support Platform for MSPs and IT Service Providers - Overall rating: 5/5 - Reviewer: Hosam K. - Verified reviewer: Yes - Industry: Computer Networking - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Zoho Assist has been very positive. We use it as part of our remote support workflow for Matrix Computing Technology and have successfully implemented a custom-branded support portal, unattended access, and client remote support services. The platform has proven reliable, easy to deploy, and cost-effective for supporting business clients. It provides the core features we need without the complexity and expense of some competing solutions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Assist has been a reliable remote support platform for our managed IT services business. The setup was straightforward, and the custom domain and branding options allowed us to create a professional support experience for our clients. Remote sessions are stable, unattended access works well, and the client portal is easy for end users to navigate. The pricing is also very competitive compared to other remote support solutions. #### Cons Some advanced customization options can take time to locate, and initial branding setup required a bit of trial and error. A few administrative settings are spread across different areas of the portal, which can make configuration slightly less intuitive for new users. --- ### Zoho Assist - Overall rating: 5/5 - Reviewer: Joel F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I've used it for years and years at my previous role. Always was reliable. Sessions connected when I needed them, file transfer worked, and I rarely had to fall back to another tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is for the user on the other end. They just click a link, run a tiny app, and we're connected. No accounts to make, no installs to fight with. #### Cons Sometimes it can be hard to get the admin stuff to work at first. The unattended access setup and permissions took a few tries before everything worked the way I wanted. --- ### Reliable and Easy-to-Use Remote Support Solution - Overall rating: 5/5 - Reviewer: Ali M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Zoho Assist has been positive. It is easy to set up, reliable for remote access, and works well for troubleshooting and managing devices remotely. The connection quality is generally stable, and features like unattended access, file transfer, and browser-based sessions make remote support more convenient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy remote access and setup Stable and fast remote connection Simple and clean user interface Works well for remote support and troubleshooting Unattended access feature is very useful #### Cons Occasional lag or connection drops during long sessions Mobile app experience could be smoother Some advanced features are limited on lower plans Interface can feel slightly outdated in some sections File transfer speed is sometimes slow Initial setup for unattended access can be confusing ## More reviews [Next reviews](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/?page=2) --- Zoho Assist Reviews, Pros and Cons - 2026 Software Advice