--- title: "Zoho Assist Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Zoho Assist. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zoho Assist is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Remote Desktop Software](https://www.softwareadvice.com/help-desk/remote-desktop-comparison/) / [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) / Zoho Assist Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/zoho-assist-profile/alternatives/) # Zoho Assist User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 1,509 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 1,152 reviews (76%) - 4 stars: 312 reviews (21%) - 3 stars: 33 reviews (2%) - 2 stars: 8 reviews (1%) - 1 star: 4 reviews (0%) ### Most mentioned pros - What really intrigued me about this product is the affordability, being able to remote in with zero troubles, and the ratings and reviews for this product sold me for high ratings on customer service - We use it to manage and support computers across multiple locations, and it's made day-to-day IT support much simpler — quick unattended access, easy ad-hoc sessions for end users, and minimal setup friction. - It handles both quick on-demand troubleshooting for end-users and background administration of unattended machines across different networks reliably. ### Most mentioned cons - The file transfer speed can occasionally lag on lower-bandwidth connections compared to some high-end competitors, and the initial setup of the unattended agent on macOS requires a few extra security permission steps (though this is largely due to Apple’s OS restrictions). - A few administrative settings are spread across different areas of the portal, which can make configuration slightly less intuitive for new users. - Occasionally, connection quality may decrease on slower internet connections, and some advanced features are limited to higher-tier plans. ## Zoho Assist customer reviews Showing reviews 1-25 of 1,509 (page 1). ### Reliable and Easy-to-Use Remote Support Tool - Overall rating: 5/5 - Reviewer: Nguang S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Zoho Assist has been very positive. I mainly use it for remote access and managing computers when I am away, and it has been reliable for this purpose. The setup process is simple, the unattended agent works well, and I do not need to spend a lot of time configuring the software. It provides a good balance between simplicity, functionality, and reliability. For anyone who needs an easy remote desktop or remote support solution, Zoho Assist is definitely worth considering. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros What I like most about Zoho Assist is how easy it is to set up and use. The connection is generally stable, and the unattended access feature is especially useful when I need to remotely access my computers without someone being physically present. The interface is straightforward, and it works well for both personal use and remote technical support. I also appreciate that it can be accessed from different devices, which makes remote troubleshooting much more convenient. #### Cons There are still some areas that could be improved. Occasionally, the remote connection can feel slightly delayed depending on the network quality, and some advanced settings could be made easier to find. I would also like to see even smoother performance and more customization options for unattended access. However, these are relatively minor issues compared with the overall usability of the platform. --- ### ZohoMan: A1 Customer Care - Overall rating: 5/5 - Reviewer: Edward G. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered 10/10, great for customer care. I would reccomend this for all tech support employees. Teamviewer could be a bit expensive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how quick and receptive the app is! It's very convenient for our customers to connect. It also is great for my coworkers #### Cons Not having an software app kid of sucks but I look past it. The software app aspect would just make things go a bit swifter. #### Reasons for switching to Zoho Assist Wayyy too expensive, and way too many stipulatiopns within their product. --- ### Best support product. Saves me hours int he car - Overall rating: 5/5 - Reviewer: Rick F. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered All been good it does what it says on the tin. The server appears to up 100% of the time. Shame about the chat support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Easy to use reasonably priced multi platform. File transfer facility is particularly good. Works even on slow connections #### Cons Doesnt work on IOS. The support chat is a waste of time because its either closed or they ignore you #### Reasons for switching to Zoho Assist Price --- ### Zoho Assist trial has convinced me why so many IT solopreneurs use it - Overall rating: 5/5 - Reviewer: John N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Evaluating Zoho Assist as a potential economical alternative to TeamViewer (I'm a former TeamViewer subscriber). I've moved to part-time employment as I 'ease into' retirement and continue to provide support and knowledge transfer for the engineer hired to backfill my role. Evaluating tools to support my desire to support non-profit and small business clients as a solopreneur to keep my brain active (and keep me from driving my family nuts in retirement). Had first considered AnyDesk, but discovered that their pricing now approaches that of TeamViewer. While providing similar features and functionality, Zoho Assist clearly wins the value-for-money analysis among the three for me and the features I value. I experienced no connection issues or bugs during my testing to date. I do need to research Zoho Assist client software update auto-deployment to fully understand the lift there. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very pleased with the ease of use (and installation) for both technician and client. Zoho reached out to me shortly after signing up for the trial to see how it was going (appreciate the proactive approach to customer support, despite not needing to call them...yet...during my trial period). Appreciate the ability to purchase remote support subscription separate from remote access subscription, which will allow me to control costs. #### Cons While the initial installation of the Zoho Assist client is simple and straightforward, it is unclear whether software updates for clients are automatic or will require reinstallation/redeployment of the apps as new security and/or feature updates are released #### Reasons for choosing Zoho Assist Discovered AnyDesk is currently in the same ballpark as TeamViewer when evaluating subscription costs for the features I valued highly. #### Reasons for switching to Zoho Assist Former TeamViewer customer. Evaluating Zoho Assist as a more economically viable alternative for my solopreneur endeavor. --- ### A great service - Overall rating: 5/5 - Reviewer: Bradley J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I am overall happy with the service. I have to say that it allows me to do the work that needs to be done with out a problem. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Zoho is a system that anyone can use. With the Assist it allows me to remote into the computer to do the work that needs to be done without the customer going thru a major problem with they are already upset because they are having a problem. #### Cons I really don't have a problem with them when it comes to the software. My problem is more so trying to get customer service. --- ### Great Remote Support Software Solution - Overall rating: 4/5 - Reviewer: Steven Paul A. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Ease of use. Very helpful to have in your support team toolbox for remote support, particularly with off-domain and siloed users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The features for remote access and file transfer are phenomenal. Being able to reconnect to a user session seamlessly when a connection drops is super helpful. #### Cons Price for SMB and under 50 users leaves something to be desired. Definitely recommend it for large teams. --- ### Promising Remote Support Solution for Small Businesses - Overall rating: 5/5 - Reviewer: Paul G. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I own Quadriom Son & Image, a Canadian company specializing in audiovisual systems, home automation, and technical integration. We are currently exploring Zoho Assist as a solution to offer paid remote technical support to our residential and commercial customers. The platform looks promising, especially its ease of use and remote support capabilities. I would appreciate the opportunity to extend my trial so I can properly evaluate the customer experience, connection reliability, and session management before making a purchasing decision. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Assist appears to offer a well-designed and user-friendly solution for remote technical support. I particularly appreciate the simple connection process for customers, the professional interface, and the range of features available for technicians. The pricing also seems reasonable for a small business. #### Cons My main concern is the limited trial period. I discovered that my trial had already expired, although I don't recall having had the opportunity to properly evaluate the software. A longer trial would be helpful for small businesses that need to test the complete customer support workflow before subscribing. --- ### Does what it promises, can't ask for much more. - Overall rating: 5/5 - Reviewer: McCain D. - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Already got value out of it and people like me more, so I can't complain there. Especially helpful with people who aren't tech-savvy and don't understand typical UI terms, and don't know what a "hamburger" menu is. It's so much smoother for me to just go in and click on things myself, as if I was sitting at the desk next to them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Definitely how responsive and easy to set up it was. Being able to chat with users on screen is especially handy. #### Cons Wish tracking devices/organizing them was a little easier/more customizable. It can get a little confusing when you have a small fleet of devices, and if you haven't already gotten a system to connect a device in the web app to a physical object, it can be a bit troublesome. Would love to see more information like quick little notes, and a way for end-users to raise a flag so I can see it in the device directory. --- ### Reliable Remote Support Solution with Easy Unattended Access - Overall rating: 4/5 - Reviewer: Daud R. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used monthly for free trial - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Zoho Assist has been very positive. It offers a dependable remote support platform with strong security, easy device access, and efficient troubleshooting capabilities. Remote sessions are quick to establish, file transfer functionality is useful, and unattended access simplifies ongoing system management. The platform provides good value for money and is suitable for IT support teams, managed service providers, and businesses requiring secure remote access. Overall, Zoho Assist is a practical and reliable solution for remote support and device management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Zoho Assist provides a simple and reliable way to deliver remote support and access devices from anywhere. The setup process is straightforward, connections are secure, and unattended access features make ongoing support efficient. The platform is easy to use for both technicians and end users, reducing the need for extensive training. #### Cons Some advanced features are limited to higher-tier plans, and occasional connection quality can depend on internet performance. The interface is functional but could be more modern compared to some competing remote support solutions. --- ### Good product for the money. - Overall rating: 4/5 - Reviewer: Dylan W. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The pricing is great, it's easy to use in Linux since it's browser based. Extremely easy to install on user machines. #### Cons Tools are limited in the trial version so I didn't get to try those yet. It can be kind of slow in the browser at times. --- ### Easy to Use, Reliable Remote Support Tool - Overall rating: 5/5 - Reviewer: Will W. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Zoho Assist provides a dependable and user-friendly remote support solution. It strikes a good balance between simplicity and functionality, making it suitable for both IT professionals and less technical users. The platform allows quick access to remote machines, supports efficient troubleshooting, and reduces the time needed to resolve issues. It has become a reliable tool for day-to-day support tasks, especially in environments where ease of access and minimal setup are key. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Assist is extremely easy to use, both for the technician and the end user. The setup process is quick, and joining a remote session is straightforward with minimal steps, which is ideal when supporting non‑technical users. The interface is clear and well organised, making it simple to navigate between sessions, file transfers, and system tools. Performance is reliable, with stable connections and good screen responsiveness. It also integrates well with other Zoho products, which helps streamline workflows. #### Cons There are very few downsides overall, but at times the interface can feel slightly basic compared to some higher-end alternatives. Some advanced features are not as intuitive to locate initially, and there can occasionally be minor latency depending on the network connection. However, these issues are relatively minor and do not impact day-to-day use. #### Reasons for switching to Zoho Assist Cost for team viewer has increased incredibly and no longer worth it. --- ### Affordable and Reliable Remote Support Tool for Small MSPs - Overall rating: 5/5 - Reviewer: Carlos R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been positive. As someone running a small IT services business, I needed something reliable that didn’t break the budget, and Zoho Assist fits that role well. It’s easy to onboard clients, connections have been stable, and it gives me enough professional features like session recording and scripting without feeling overwhelming. It works well for both on-demand support and managing unattended systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Assist has been a solid remote support tool for my small MSP because it’s straightforward to deploy and doesn’t feel overly complicated like some enterprise platforms. I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical. The pricing is also very reasonable compared to other tools, especially for solo technicians or smaller IT businesses trying to grow without huge overhead. #### Cons The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and features. Some advanced automation or deeper MSP integrations require a bit of setup, and the documentation could be clearer for new users who are transitioning from other remote support tools. #### Reasons for choosing Zoho Assist I also looked at Splashtop, but Zoho Assist made more sense for my business because of the pricing and flexibility for a small MSP. It gave me unattended access, session recording, and branding features without requiring a large upfront investment or complicated licensing. I liked that I could start small as a solo technician and still have room to grow into more automation and integrations later. #### Reasons for switching to Zoho Assist It was getting too expensive, and Zoho Assist provided almost the same if not better for a quarter of the price. --- ### Other softwares don't even come close to Zoho - Overall rating: 5/5 - Reviewer: Trevor T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been a good one. I needed a program that I could jump on, send a link and access a computer remotely without needed excess drivers and other random things installing in the background, just a few buttons and I'm connected. I tried using other programs but they seem like they were made in the 80s compared to this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have a small business, and Zoho Assist helps me so much. The value for money is amazing, since I use the free account I'm able to not only connect remotely but I can have a few computers on unattended access so I can help whenever. We have multiple branches and being able to jump on and assist is a Godsend. It's so easy to use, I have people who are not computer savvy able to use it and it just works. The connection is stable, never having any connection issues at all. #### Cons Honestly, nothing. I don't like that it's always asking me to pay for it, but I think they finally got me today and I'm going to upgrade to the $18 plan as one pro user, and no unattended access except the free ones. #### Reasons for switching to Zoho Assist Chrome remote desktop was a terrible product. --- ### Zoho has the best remote access features! - Overall rating: 5/5 - Reviewer: Brenda A. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I have used Zoho for several years mostly for remote access. During that time, I have never had any major issues and anything I have needed assistance with, has been resolved promptly. Zoho has been a great tool to help me in my work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that Zoho supports Multiple Monitors in remote access. It is easy to use and if I do have an issue, customer support is always prompt in resolving. I have never had any connection issues or bugs issues and their software updates are always timely. Overall, I think Zoho is a great value for the money. #### Cons Rarely do I have any issues, but when I do, ocassionally support is a small challenge to contact due to local time differences. #### Reasons for switching to Zoho Assist I need to use 3 monitors for my work. Teamviewer and Remote Desktop support only one. --- ### Pretty solid solution for small tech companies - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall its been a great experience. I was a bit on edge with the cost for the service but its been pretty solid compared to connect wise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pretty smooth transition with branding. The remote feature is smooth on the web portal, desktop agent and iphone app. Customer support is spot on with quick response when issues are reported. Pretty simple to use once you get use to the management page. #### Cons Not much on the end point reporting side at this time but i imagine its in the works. I've experienced 1 bad connection issue but that was cleared up after reporting to support. #### Reasons for choosing Zoho Assist Pricing was a bit better but I am really hopeful Zoho brings in more features without impacting cost #### Reasons for switching to Zoho Assist never ending inflated pricing with no real improvements or benefits --- ### Effortless Unattended Access: The Perfect Tool for Seamless Client Support plus its affordable - Overall rating: 5/5 - Reviewer: Adil Q. - Verified reviewer: Yes - Industry: Textiles - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered My experience has been excellent. I’ve used it primarily to maintain a long-term support relationship with a client, and it has saved us both a significant amount of time. Instead of coordinating schedules for a live session, I can perform updates and troubleshooting during off-hours. It’s a professional, cost-effective Value for money, and secure tool that has become a core part of my workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Unattended Access feature is a game-changer. It allows me to jump onto my client’s systems instantly without needing them to be present to accept a request. The connection is incredibly stable, and the interface is intuitive. I also appreciate the "Bulk Deployment" options and the ability to organize computers into groups, which makes managing multiple machines for a single client very efficient. Customer support is fast. #### Cons The file transfer speed can occasionally lag on lower-bandwidth connections compared to some high-end competitors, and the initial setup of the unattended agent on macOS requires a few extra security permission steps (though this is largely due to Apple’s OS restrictions). #### Reasons for switching to Zoho Assist affordability and ease of access in zoho is great --- ### Cat.co INC admin - Overall rating: 5/5 - Reviewer: Phoenix R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered over all I found it very useful and whould recomde It to any reading this and I think other then the mouse issues I think it is some of the best remot softera out there #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I liked how it was ez to use and remote in to my laptop and PC I found it very useful and help full with my work flow it made using my computer remotey ez compared to other software and I think that this was a very good soft where #### Cons One thing I did not like was how when I used it the was kinda slow at times and using the mouse some times did not work and I was unable to use the computer #### Reasons for switching to Zoho Assist Because one of my friends told me that this was a better software --- ### Zoho Assist best remote management - Overall rating: 5/5 - Reviewer: Michael H. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I have used and tested multiple remote management systems. Zoho Assist has proven to have the best feature set and performance for the cost. It also integrates seamlessly with other Zoho products. We started using Zoho Assist and found it so good that we purchased several other Zoho management applications to give us a full management suite. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Assist is easy to use and has a full feature set for remote management of servers and user support. Assist's multiple deployment options make it efficient for the support tech to get connected and fix issues quickly. #### Cons I have not found any real issues with Zoho Assist. It has all the features needed for remote management and troubleshooting. #### Reasons for choosing Zoho Assist Zoho assist had more features for the money and offered integration with their other management products #### Reasons for switching to Zoho Assist The cost of Teamviewer was too high for the features that it provided --- ### Reliable and Secure Remote Support Solution for Our Business - Overall rating: 5/5 - Reviewer: JUAN OSCAR R. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Zoho Assist has been very positive. We use it regularly to support clients and manage multiple systems remotely, and it has improved our operational efficiency. The connections are secure and stable, which gives us confidence when accessing sensitive systems. It has become an essential tool in our daily workflow, and it delivers good value for the price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Assist has been a great addition to our business. The remote connections are secure, stable, and easy to manage. The unattended access feature works very well and has improved our efficiency. Setup was simple, and the pricing is fair for the value provided. Highly recommended for businesses needing reliable remote support. #### Cons The initial setup of advanced features can take some time to fully understand, but once configured, the platform runs very well. #### Reasons for switching to Zoho Assist We switched mainly because of pricing and better overall value compared to other remote support solutions. --- ### I really like Zoho Assist. - Overall rating: 5/5 - Reviewer: Stefan K. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered The testing phase and purchase process was very straightforward. It was very easy to learn how to use and try out the product. The price for remote maintenance software for individual customers is much more realistic compared to other products. I can recommend it with a clear conscience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Remote customer support is quick and easy to set up. The connection is established quickly and availability is good. #### Cons So far, I really like Zoho Assist and have nothing negative to report. The only thing that's a bit of a hassle is the OneAuth authentication, but perhaps it just takes some getting used to. #### Reasons for choosing Zoho Assist The cost of the AnyDesk license is far too high for my needs. And I saw during the testing phase that Zoho Assist suits my needs. #### Reasons for switching to Zoho Assist The cost of the TeamViewer license is far too high for my needs. --- ### Far better than TeamViewer - Highly affordable - Overall rating: 5/5 - Reviewer: Abdul Q. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Its Amazing I am enjoying over all experience. I have been using TeamViewer over decades as corporate user. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its good app , specially for those who want to connect remote desktop for customer support highly affordable, #### Cons Session Get Disconnected sometimes in idle condition, it must reconnected immediately once user try to connect #### Reasons for choosing Zoho Assist Its affordable and Indian company , Make in India choice #### Reasons for switching to Zoho Assist Very Expensive - Hidden Annual Renewal Clause --- ### love zoho assist - Overall rating: 5/5 - Reviewer: Manish C. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Zoho Assist has been excellent. It is a reliable remote support tool that makes it easy to connect to client devices and solve problems quickly. The software is stable, secure, and user-friendly. I would recommend it to anyone looking for an affordable and dependable remote desktop solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros everything i like most about Zoho Assist I like everything about Zoho Assist. It is easy to set up, simple to use, and works well for remote support. The connection is fast and secure, the interface is clean, and file transfer is smooth. It helps me troubleshoot customer issues quickly without any complicated setup. The pricing is also reasonable #### Cons There is very little I dislike about Zoho Assist. Sometimes the connection speed depends on the internet quality, and a few advanced features take time to learn. The mobile app could also be improved with more options, but these are only minor issues. --- ### Good Remote Software - Overall rating: 5/5 - Reviewer: Chris R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Zoho Assist has been extremely positive. It’s a reliable, professional-grade remote support tool that consistently delivers when I need it most. Whether I’m helping a customer troubleshoot an issue or accessing a system remotely for maintenance, the process is smooth and efficient from start to finish. What stands out is how dependable it is—connections are stable, sessions are quick to launch, and I rarely run into technical hiccups. It also presents well to customers, which is important for maintaining a professional image during support sessions. Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the software itself. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Assist has been an absolute game-changer for remote support. What I liked most is how easy it is to connect to a client’s computer—no complicated setup, just a quick session link and you're in. The interface is clean and intuitive, which makes it simple to use even during high-pressure support situations. The performance is solid, with fast connections and minimal lag, even when working on more demanding tasks. I also really appreciate the unattended access feature—it allows me to manage systems without needing the customer present, which is huge for efficiency. Another standout is the reliability. Sessions stay stable, file transfers are smooth, and I’ve never had to worry about losing connection mid-job. Overall, Zoho Assist saves time, looks professional to clients, and makes remote support feel effortless. #### Cons The software is good. If I did have a con it would be the fact that they nickle and dime you on the add ons. #### Reasons for switching to Zoho Assist They do not have the features That ZoHo has. --- ### Good alternative over Teamviewer - Overall rating: 5/5 - Reviewer: Mike Z. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I prefer Zoho over Teamviewer, a North American Floridian based German company. Fast reliable connection in Canada. #### Cons Not as well known by my customers as Teamviewer and does not have as many options as Teamviewer remote access. #### Reasons for switching to Zoho Assist Cost of product and Geo political matter. --- ### Zoho Assist - Overall rating: 5/5 - Reviewer: Joel F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I've used it for years and years at my previous role. Always was reliable. Sessions connected when I needed them, file transfer worked, and I rarely had to fall back to another tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is for the user on the other end. They just click a link, run a tiny app, and we're connected. No accounts to make, no installs to fight with. #### Cons Sometimes it can be hard to get the admin stuff to work at first. The unattended access setup and permissions took a few tries before everything worked the way I wanted. ## More reviews [Next reviews](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/?page=2) --- Zoho Assist Reviews, Pros and Cons - 2026 Software Advice