--- title: "Zoho Assist Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Zoho Assist. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zoho Assist is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Remote Desktop Software](https://www.softwareadvice.com/help-desk/remote-desktop-comparison/) / [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) / Zoho Assist Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/zoho-assist-profile/alternatives/) # Zoho Assist User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 1,483 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 1,134 reviews (76%) - 4 stars: 305 reviews (21%) - 3 stars: 33 reviews (2%) - 2 stars: 7 reviews (0%) - 1 star: 4 reviews (0%) ### Most mentioned pros - We use it to manage and support computers across multiple locations, and it's made day-to-day IT support much simpler — quick unattended access, easy ad-hoc sessions for end users, and minimal setup friction. - I also appreciate the "Bulk Deployment" options and the ability to organize computers into groups, which makes managing multiple machines for a single client very efficient. - The unattended access feature has been one of the most valuable capabilities, allowing us to securely access and support devices even when users are unavailable. ### Most mentioned cons - The file transfer speed can occasionally lag on lower-bandwidth connections compared to some high-end competitors, and the initial setup of the unattended agent on macOS requires a few extra security permission steps (though this is largely due to Apple’s OS restrictions). - Sometimes renaming devices and creating groups can be a bit cumbersome, as can creating groups, since you have to go to separate and different sections. - What I dislike is that there can occasionally be minor performance hiccups or limitations depending on the client’s network connection, which can impact the smoothness of a session. ## Zoho Assist customer reviews Showing reviews 1-25 of 1,483 (page 1). ### love zoho assist - Overall rating: 5/5 - Reviewer: Manish C. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Zoho Assist has been excellent. It is a reliable remote support tool that makes it easy to connect to client devices and solve problems quickly. The software is stable, secure, and user-friendly. I would recommend it to anyone looking for an affordable and dependable remote desktop solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros everything i like most about Zoho Assist I like everything about Zoho Assist. It is easy to set up, simple to use, and works well for remote support. The connection is fast and secure, the interface is clean, and file transfer is smooth. It helps me troubleshoot customer issues quickly without any complicated setup. The pricing is also reasonable #### Cons There is very little I dislike about Zoho Assist. Sometimes the connection speed depends on the internet quality, and a few advanced features take time to learn. The mobile app could also be improved with more options, but these are only minor issues. --- ### Would have given a five star - Overall rating: 4/5 - Reviewer: Hill L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Its been great using zoho assist, and i am certain to always use it for my day to day activities. Never been complicated for me #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the fact that zoho assist has really been user friendly and its got no bug or issues and easy to connect to the remote access #### Cons what i like least is that it don't run it installation in background, running installation in background would be appreciated, instead of the multiple clicks of installation #### Reasons for switching to Zoho Assist Cos zoho assist is user friendly and pocket friendly, but if only the background installation can be worked on --- ### Best support product. Saves me hours int he car - Overall rating: 5/5 - Reviewer: Rick F. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered All been good it does what it says on the tin. The server appears to up 100% of the time. Shame about the chat support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Easy to use reasonably priced multi platform. File transfer facility is particularly good. Works even on slow connections #### Cons Doesnt work on IOS. The support chat is a waste of time because its either closed or they ignore you #### Reasons for switching to Zoho Assist Price --- ### Other softwares don't even come close to Zoho - Overall rating: 5/5 - Reviewer: Trevor T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been a good one. I needed a program that I could jump on, send a link and access a computer remotely without needed excess drivers and other random things installing in the background, just a few buttons and I'm connected. I tried using other programs but they seem like they were made in the 80s compared to this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have a small business, and Zoho Assist helps me so much. The value for money is amazing, since I use the free account I'm able to not only connect remotely but I can have a few computers on unattended access so I can help whenever. We have multiple branches and being able to jump on and assist is a Godsend. It's so easy to use, I have people who are not computer savvy able to use it and it just works. The connection is stable, never having any connection issues at all. #### Cons Honestly, nothing. I don't like that it's always asking me to pay for it, but I think they finally got me today and I'm going to upgrade to the $18 plan as one pro user, and no unattended access except the free ones. #### Reasons for switching to Zoho Assist Chrome remote desktop was a terrible product. --- ### Good Remote Support Tool - Overall rating: 5/5 - Reviewer: Joseph G. - Industry: Think Tanks - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Great Experience. I like like the way it displays the customer's individual screens it is very easy to switch between screeens and it all running in a web tab.. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of Use product. Was able to use it with both Windows PCs and MAC computers. Both were easy to get into remote sessions. Especially the Mac users. Which can be challenging for some users #### Cons The email URL link often gets blocked at SPAM/ Malware so I found it easier to give the URL out and have the customer type in the invite code. #### Reasons for switching to Zoho Assist Not good for remote support with untrained end users --- ### Zoho Assist -UDL - Overall rating: 5/5 - Reviewer: Mayur S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Very Good Support System built by the Zoho. We wish it keeps imporving & provide the better services in the future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Assist is very good program to provide the online support which provides complete tools and have the ability to serve. #### Cons Most of the time even if the zoho assist is downloaded in the system, it ask again to download the same #### Reasons for switching to Zoho Assist Easyiness & complete web as we are using the zoho books too. --- ### Try it, you'll like it! - Overall rating: 5/5 - Reviewer: Joe M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Having provided support to customers for 30 years, I think the product is simple enough for even the most entry level technician to reach their customer. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The produce was easy to use, and connections with the customers was fairly seamless, regardless of their computer knowledge. #### Cons I believe the most difficult challenge was the ability to transfer files between the two computers. It was simpler to use other sources like One Drive. #### Reasons for choosing Zoho Assist Familiarity with Zoho product line from previous employment. --- ### If I knew about this before I would have saved $1000s - Overall rating: 5/5 - Reviewer: Rob D. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Zoho Assist has helped our office staff tremendously. One is home with her child, and another saves money on gas by commuting via the internet. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of accessing other computers on my network. I am the admin so I can connect to any computer and fix whatever the problem is, wherever I am! #### Cons I wish the trial were longer. 14 days seems like a good amount of time, but only if there is a problem to fix remotley in 14 days. For something like this, I feel the trial should be 30 days #### Reasons for switching to Zoho Assist Cost was the first factor, but now that I have used it, I like the GUI better --- ### Decision dynamics - Overall rating: 4/5 - Reviewer: Arthur W. - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Very good program will use again. Customer reported no issues on their end. I love the screen views and ability to restart remotely #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great value for the money. allowed seamless connection and assistance with troubleshooting customer issues. #### Cons Can sometimes be slow. Not sure if it is on my side or the customer's side. Some of the functionality was hard to understand in the beginning. #### Reasons for choosing Zoho Assist price and ease of use verses other similar products. --- ### Reliable, affordable remote support that just works - Overall rating: 5/5 - Reviewer: Miki L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Zoho Assist has been a dependable, cost-effective remote support solution. We use it to manage and support computers across multiple locations, and it's made day-to-day IT support much simpler — quick unattended access, easy ad-hoc sessions for end users, and minimal setup friction. It does exactly what we need without unnecessary complexity or inflated pricing. I'd recommend it to any small or mid-sized business that needs reliable remote access. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Assist is incredibly easy to deploy and use. Unattended access setup across multiple computers and sites was straightforward, and connections are fast and reliable even over slower networks. The pricing is very reasonable compared to competitors like TeamViewer or LogMeIn, and there's no nagging about commercial use. File transfer, multi-monitor navigation, and remote reboot/reconnect all work smoothly. It's also browser-based, so technicians don't need to install a heavy client to start a session. #### Cons Occasionally the remote session can lag on high-resolution displays, and the mobile app experience isn't quite as polished as the desktop version. Some advanced settings are buried in menus and take a bit of digging to find. Reporting and session logs could be more detailed for admins managing a larger fleet of devices. --- ### Reliable Remote Support with Zoho Assist for Small Business - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Hardware - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Zoho Assist has been very positive. It provides a reliable and cost-effective solution for delivering remote support, which is essential for running a small IT-focused business. Despite a few minor drawbacks, it offers strong functionality and ease of use, making it a valuable tool for supporting clients and maintaining efficient operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Zoho Assist for my small business is how simple and effective it is for providing remote support to my clients. It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money. The interface is straightforward, and the ability to start sessions quickly makes it easy to deliver responsive support. It’s a practical tool that helps me maintain a professional and efficient support experience for my clients. #### Cons What I dislike is that there can occasionally be minor performance hiccups or limitations depending on the client’s network connection, which can impact the smoothness of a session. Some advanced features are also locked behind higher-tier plans, which can be a consideration for a small business trying to keep costs down. While it generally works well, there are moments where it doesn’t feel as polished as some larger, more established remote support platforms. #### Reasons for choosing Zoho Assist I found Zoho to be priced well and have better features. I've used it in a past role as well which was favorable to me --- ### A Reliable Remote Support Ally for Nearly a Decade - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered I’ve been using Zoho Assist for almost 10 years, and it has been a consistently reliable tool in my remote support toolbox. Over the years, I’ve witnessed how it has steadily improved; not only in performance but also in usability and available features. It's now more practical and powerful than ever. Even when other popular tools fail, Zoho Assist has come through for me, proving to be a true lifesaver in critical moments. It’s affordable, dependable, and well-suited for both small and large-scale remote support environments. Very user-friendly: I’d say 95% of the interface is intuitive and smooth to use. Only affected when internet connection drops which in my case is due to rural network limitations, not the platform itself. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Assist is packed with useful features like file transfer, chat, audio, clipboard sharing, and excellent video quality. It works reliably even in rural areas with limited bandwidth, which is a gamechanger. The unattended access feature, once set up, is incredibly helpful for ongoing support tasks. I especially appreciate the responsiveness of their customer support and how easy it is to onboard new technicians once they are familiar with the interface. #### Cons Setting up new devices in unattended mode can be slightly confusing at first, especially when trying to organize multiple devices into teams. However, with a bit of practice, this becomes much easier and totally worth it considering the functionality it provides. #### Reasons for switching to Zoho Assist Mainly because of cost. There's no other reason. --- ### Effortless Unattended Access: The Perfect Tool for Seamless Client Support plus its affordable - Overall rating: 5/5 - Reviewer: Adil Q. - Verified reviewer: Yes - Industry: Textiles - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered My experience has been excellent. I’ve used it primarily to maintain a long-term support relationship with a client, and it has saved us both a significant amount of time. Instead of coordinating schedules for a live session, I can perform updates and troubleshooting during off-hours. It’s a professional, cost-effective Value for money, and secure tool that has become a core part of my workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Unattended Access feature is a game-changer. It allows me to jump onto my client’s systems instantly without needing them to be present to accept a request. The connection is incredibly stable, and the interface is intuitive. I also appreciate the "Bulk Deployment" options and the ability to organize computers into groups, which makes managing multiple machines for a single client very efficient. Customer support is fast. #### Cons The file transfer speed can occasionally lag on lower-bandwidth connections compared to some high-end competitors, and the initial setup of the unattended agent on macOS requires a few extra security permission steps (though this is largely due to Apple’s OS restrictions). #### Reasons for switching to Zoho Assist affordability and ease of access in zoho is great --- ### Cat.co INC admin - Overall rating: 5/5 - Reviewer: Phoenix R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered over all I found it very useful and whould recomde It to any reading this and I think other then the mouse issues I think it is some of the best remot softera out there #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I liked how it was ez to use and remote in to my laptop and PC I found it very useful and help full with my work flow it made using my computer remotey ez compared to other software and I think that this was a very good soft where #### Cons One thing I did not like was how when I used it the was kinda slow at times and using the mouse some times did not work and I was unable to use the computer #### Reasons for switching to Zoho Assist Because one of my friends told me that this was a better software --- ### Reliable and Secure Remote Support Solution for Our Business - Overall rating: 5/5 - Reviewer: JUAN OSCAR R. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Zoho Assist has been very positive. We use it regularly to support clients and manage multiple systems remotely, and it has improved our operational efficiency. The connections are secure and stable, which gives us confidence when accessing sensitive systems. It has become an essential tool in our daily workflow, and it delivers good value for the price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Assist has been a great addition to our business. The remote connections are secure, stable, and easy to manage. The unattended access feature works very well and has improved our efficiency. Setup was simple, and the pricing is fair for the value provided. Highly recommended for businesses needing reliable remote support. #### Cons The initial setup of advanced features can take some time to fully understand, but once configured, the platform runs very well. #### Reasons for switching to Zoho Assist We switched mainly because of pricing and better overall value compared to other remote support solutions. --- ### I really like Zoho Assist. - Overall rating: 5/5 - Reviewer: Stefan K. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered The testing phase and purchase process was very straightforward. It was very easy to learn how to use and try out the product. The price for remote maintenance software for individual customers is much more realistic compared to other products. I can recommend it with a clear conscience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Remote customer support is quick and easy to set up. The connection is established quickly and availability is good. #### Cons So far, I really like Zoho Assist and have nothing negative to report. The only thing that's a bit of a hassle is the OneAuth authentication, but perhaps it just takes some getting used to. #### Reasons for choosing Zoho Assist The cost of the AnyDesk license is far too high for my needs. And I saw during the testing phase that Zoho Assist suits my needs. #### Reasons for switching to Zoho Assist The cost of the TeamViewer license is far too high for my needs. --- ### ZOHO Assist FTW! - Overall rating: 5/5 - Reviewer: Christopher S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered I have been using Zoho Assist for many years now. I use it daily to support my clients Commercial and Residential. Works Great and has save me countless hours. Despite a few quirks, customer support has been top notch and i recommend Zoho to all of my friends in business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ease of setup and deployment. Their Unattended access format is vastly superior to other softwares on the market. #### Cons the mobile version has connectivity issues and glitches at times. also the accuracy of the mobile version leave somewhat to be desired #### Reasons for switching to Zoho Assist Constant Changes in the pricing structure and features were not comprehensive --- ### Amazing amazing amazing! - Overall rating: 5/5 - Reviewer: Theodore T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered one of the best software i have ever used i would recommend it to everyone i know and i have helped others get involved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros i USEd teamviewer for years, but this version of zoho assist is much more affordable, and does a better job of tracking and making it easier to bill the customers #### Cons I wish there was a delete button, but I found it. It is under the device settings. That was nice - the AI found it for me. #### Reasons for switching to Zoho Assist i could not afford teamviewer anymore, and zoho was a beautiful alternative! --- ### Zoho interaction is more than fantastic. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered The platform is easy to navigate, even for those with no prior tech experience. Some features enable us to access remote devices without user intervention, making things easier. Also, the customer support is fast and friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's intuitive and user-friendly, even for those who aren’t tech-savvy. Have an excellent unattended access that allows technicians to access remote machines without needing someone on the other end. Another benefit of the system is its value. it doesn't cost a fortune compared with other companies. #### Cons Have some connection issues and lag. If a user has a dual-screen setup, it doesn't always allow the remote session to be moved to the preferred screen, causing frustration for the technician. #### Reasons for choosing Zoho Assist Price, easy to use, multiple users, and user-friendly #### Reasons for switching to Zoho Assist TeamViewer is too expensive and requires annual updates with an extra cost. --- ### Good Remote Software - Overall rating: 5/5 - Reviewer: Chris R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Zoho Assist has been extremely positive. It’s a reliable, professional-grade remote support tool that consistently delivers when I need it most. Whether I’m helping a customer troubleshoot an issue or accessing a system remotely for maintenance, the process is smooth and efficient from start to finish. What stands out is how dependable it is—connections are stable, sessions are quick to launch, and I rarely run into technical hiccups. It also presents well to customers, which is important for maintaining a professional image during support sessions. Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the software itself. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Assist has been an absolute game-changer for remote support. What I liked most is how easy it is to connect to a client’s computer—no complicated setup, just a quick session link and you're in. The interface is clean and intuitive, which makes it simple to use even during high-pressure support situations. The performance is solid, with fast connections and minimal lag, even when working on more demanding tasks. I also really appreciate the unattended access feature—it allows me to manage systems without needing the customer present, which is huge for efficiency. Another standout is the reliability. Sessions stay stable, file transfers are smooth, and I’ve never had to worry about losing connection mid-job. Overall, Zoho Assist saves time, looks professional to clients, and makes remote support feel effortless. #### Cons The software is good. If I did have a con it would be the fact that they nickle and dime you on the add ons. #### Reasons for switching to Zoho Assist They do not have the features That ZoHo has. --- ### Great solution for SMBs! - Overall rating: 5/5 - Reviewer: Jason S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Positive, very happy overall. It solved several issues for my organization with regards to ongoing remote access and one-time remote support, along with machine compliance and inventory. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive, easy to for both the tech and the remote user, and budget friendly. Connection is stable and lag free. If you are a small-medium size business, this is a great remote support tool. When partnered with Zoho Desk, management and ticketing is simple. #### Cons Interface could use some updating, but it is mostly a cosmetic Con. Also, it would be nice to be able to launch a session directly through Zoho Desk, along with the associated ticket times (machine interaction times). Currently, you would have to manually enter the Assist session notes and technician times into the ticket in Zoho Desk. --- ### My review of zoho crm and assist - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Miracle for me,awaysome go get it , any where in the world if u r discovering it for first time u have hit a little silver mine . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It so sophisticated and tailored to business need that u feel like u lost so many productive hours figuring out and it so easy just like abc made by zoho, i would blindly recomend it to anyone with my personal gurantee attached,it so easy to use and so cheap,u can talk to [sensitive content hidden] if u dont like to to read faq and details,it will connect u to product specilist the moment u ask for, remote access feature of it is miracle specially power on when power cuts hapen and u are far away,if u have any bug and other issue u can address it right away,connection issue can happen any time and its so helpful in that time as well, #### Cons honestly i may be amrature to zoho assist but i could not find a single con.till now once i find out after further use i will post it here. --- ### Easy and Reliable Remote Support Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Zoho Assist has been good. It’s easy to set up, simple to use, and helpful for quick remote support. Even though a few features could be improved, it gets the job done smoothly for everyday needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked that Zoho Assist is easy to use and connects quickly. It makes remote support smooth, and all the basic tools work reliably. #### Cons Sometimes the connection can be a bit slow, and a few features feel limited. Other than that, it works fine for remote support. --- ### Reliable and Easy-to-Use Remote Support Solution - Overall rating: 5/5 - Reviewer: Ali M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Zoho Assist has been positive. It is easy to set up, reliable for remote access, and works well for troubleshooting and managing devices remotely. The connection quality is generally stable, and features like unattended access, file transfer, and browser-based sessions make remote support more convenient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy remote access and setup Stable and fast remote connection Simple and clean user interface Works well for remote support and troubleshooting Unattended access feature is very useful #### Cons Occasional lag or connection drops during long sessions Mobile app experience could be smoother Some advanced features are limited on lower plans Interface can feel slightly outdated in some sections File transfer speed is sometimes slow Initial setup for unattended access can be confusing --- ### Reliable and User-Friendly Remote Support Solution - Overall rating: 5/5 - Reviewer: Narsuri S. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Zoho Assist has been positive. It is a reliable and user-friendly remote support tool that makes it easy to connect to systems and resolve issues efficiently. The setup process is quick, and the interface is simple enough for both technical and non-technical users. Features like unattended access, screen sharing, and file transfer work smoothly in most cases. While there are occasional connectivity or performance issues, they are not frequent enough to significantly impact productivity. Overall, it is a dependable solution for remote support and system management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked Zoho Assist for its ease of use and quick setup, which makes remote support sessions very smooth. The interface is intuitive, so even non-technical users can connect without difficulty. It provides reliable remote access with good performance and minimal lag. Features like unattended access, file transfer, and multi-platform support are very useful for managing systems efficiently. Additionally, its strong security measures, such as encryption and authentication, make it a trustworthy tool for remote assistance. #### Cons At times, Zoho Assist can experience slight lag or connectivity issues, especially on slower networks, which can affect the smoothness of remote sessions. Some advanced features are only available in higher-tier plans, which can be limiting for users on basic plans. The mobile experience could also be improved, as it is not as seamless as the desktop version. Additionally, occasional UI complexity in certain settings may require a bit of a learning curve for new users. ## More reviews [Next reviews](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/?page=2) --- Zoho Assist Reviews, Pros and Cons - 2026 Software Advice