All AdaCare Reviews

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SHARON

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Your entire office staffing needs in one software

110% satisfied. WV is going to implement EVV for our state and I am not looking forward to switching company's if it doesn't match up for the new billing requirements. I have been able to get any reports going back to 2012 for my company and since our area was hit by a flood in 2016, I know that the more information that I put into this system is added protection for our agency !

PROS

Easiest scheduling for staff and patient care needs and will give you list of available staff with the correct qualifications for that patient in their area. We are a small agency that did all of our scheduling by paper for our clients and staffing using a tickler file system. The reports that I can run from this for daily operations has surpassed anything that I would ever imagined. Adding more to the client plan of care and staff EVV has just made this more and more effective and at a cost that hasn't increased with all the added functions. We have used other operating systems but with changes has always increased the price so much that we constantly had to change systems and is time consuming and frustrating to office staff. I convince other agency's who has trouble with staffing to check Adacare out !!!

CONS

Nothing specifically that I don't like about this software, any tips that I thought would help has been implemented into there system over the last 9 years of using it.

Reason for choosing AdaCare

Scheduling needs that it gave you availability with the right patient in the right area, instead of calling staff members who wasn't qualified or already working .

Vendor Response

Thank you for the great review, Sharon! I'm glad we've been helpful to you all these years. Please let us know if there's anything we can do to help any time.

Replied September 2020

Kimberly

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Excellent Software

Our company has been using Adacare on a day-to-day basis for almost four years. The software has become a primary tool in smoothly running a business. The Adacare team and [SENSITIVE CONTENT HIDDEN] in particular, have always provided us with fast, excellent care anytime we've needed assistance.

PROS

Adacare is very user-friendly and perfect for in-home care agencies who need great scheduling/payroll/hr software for a competitive price. This software allows us to easily update our clients' schedules and personal information in the office and on the go, making scheduling a breeze!

CONS

The only thing that could make Adacare better would be an app; this would allow caregivers to clock in and out of the shifts quicker and easier.

Reason for choosing AdaCare

At first, I chose Adacare for the price; Adacare's software was much more reasonably priced than other companies. Once we began using the software, we came to realize that we should have called Adacare much sooner. The primary reason I like using Adacare now is the ease of the appication; my mother (and the owner of the business) is not exactly 'tech-savvy', but she has been able to easily use and navigate her way through Adacare.

Vendor Response

Thanks for the wonderful review, Kimberly. I'm glad AdaCare has been so useful for you (and your mom)!

Replied August 2020

Sharon

Hospital & Health Care, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed September 2020

Not user friendly

PROS

I can appreciate the videos available for our staff to review at anytime.

CONS

It’s frustrating when it comes to staff scheduling. The system takes over days and time which makes it unproductive for the user.

Reason for choosing AdaCare

Price

Vendor Response

Hi, Sharon, I'm sorry you're having difficulties with scheduling. AdaCare includes one-on-one web training as part of our service. If you haven't already, just give us a call to schedule a convenient time and hopefully we can make some helpful suggestions.

Replied September 2020

Jackie

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

They just keep getting better!

PROS

AdaCare has been very easy to use - even for those who are not 'techno-savvy'! We began using AdaCare in December of 2017 and I have been very impressed by the changes and additions that have been made that make everything easier - from scheduling to billing. They have even had an open ear about modifications and suggestions that might improve the overall use of AdaCare. And the service is beyond compare - fast and easy!

CONS

The support pages that are accessible to office staff have not always kept up with the changes.

Reason for choosing AdaCare

We felt that AdaCare gave us everything that we, as a non-medical company needed to allow us ease of scheduling, have all information accessible to office staff and enable employees to have information and clock in/out structures that worked for our business. And it was not too complex - as we found others to be.

Reasons for switching to AdaCare

We outgrew the product that we were using.

Vendor Response

Thank you for the nice comments, Jackie. We appreciate your feedback!

Replied September 2020

Jacquelyn

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

2

FUNCTIONALITY

2

Reviewed September 2020

Field Nurse who uses ADAcare multiple times a day

PROS

Simple and very useful. Multiple types of views.

CONS

I do not like having to go to different tabs to do different things on the same patient....such as, I cannot change a future visit time in the visit history section... which is where I often look to tell a patient when their next visit is scheduled. I wish mobile view had at least the visit type listed! If I get a patient added during my shift, I sometimes don't have time to log-in to a laptop to access desktop version of ADAcare to look up the reason for the visit. I therefore occasionally have to ask the patient what the reason for the visit is.

Vendor Response

Hi, Jacquelyn, thank you for your review! If you have a few minutes, please send us screen shots of your suggestions. Our development team is always looking for real-world advice to improve AdaCare.

Replied October 2020

Jane

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

Training & Cost=A+

PROS

Our agency has been with AdaCare scheduling for 4 years and we have been very pleased. Their customer service/training has been exceptional (A++). Not only have they implemented suggestions to improve the system’s ease of use but have always answered all our questions no matter how simple they may be. Their upgrades to the system is not once a year but many times throughout the year. Because we are a small agency, AdaCare’s cost fits our monthly budget. AdaCare’s cost and their exceptional customer service makes them a high-value scheduling system for us and one we would highly recommend.

CONS

Improvements have been made but more options for the reports would be helpful.

Vendor Response

Thank you for the kind words, Jane. I'm glad we could help!

Replied July 2019

Wanda

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Adacare User

As a scheduling company for a home care company, we all felt that Adacare met all the needs we needed for Staff, aides and clients. Very easy to access on line

PROS

We had Adacare for several years and never thought of trying another software after we started it. Adacare was easy to use and if we did need support they were always available to help us.

CONS

A actual APP for Adacare would be great.

Reason for choosing AdaCare

We did a trial I believe it was and it worked for us!

Reasons for switching to AdaCare

The other was not meeting our needs

Vendor Response

Hi, Wanda, thanks for the nice comments, and we are glad you have found AdaCare easy to use, and that you can get support when you need it! Thanks for your review.

Replied February 2023

Lauren

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed September 2020

Adacare review

So far it works for what Our company needs it for. Ada care has been all I known when working with a scheduling software. So over all I would say its good.

PROS

Ada care allows to View calandander in 2 different views, Highlights conflicting errors.

CONS

would like to have option to view or have a list of which staff lives closest to certain clients selected. this would be nice to have.

Vendor Response

Hi, Lauren, thank you for your comments. For closest caregivers, have you tried using AdaCare's Scheduling Zones? If you do, the list of recommended caregivers will always be ones closest to the client's home. Contact us any time if you need help with this feature, or see our tutorial, https://my.adacare.com/Support/Learn/AboutSchedulingZones.aspx.

Replied September 2020

Bill

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Adacare 101

The support staff has been very helpful, responding in a very timely manner to any questions, concerns or other issues that we face.

PROS

I like to flexibility and accuracy of the program, Also the ease of reviewing the schedule and making changes once familiar with the product.

CONS

It does take a considrable amount of practice and use to gain its benefits. Still learning some of its features that are very helpful. The training modules are very helpful.

Vendor Response

Hi Bill, thanks for your comments - we are glad to help! We appreciate your review!

Replied March 2023

Christian

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Very Positive

Positive. It helps me to manage daily.

PROS

I really appreciate the support. I use AdaCare daily. It is a must.

CONS

I do not have any challenges. Adacare helps me on a daily basis.

Vendor Response

Hi, Christian, thanks for the great comments! We are happy that AdaCare makes managing your company easier. We appreciate your review!

Replied April 2023

Karen

Individual & Family Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

This software saved our company a lot of money

We have saved so much money on our weekly payroll by using the clocking in by GPS or phone option. We used to use paper time sheets and this system logs the actual hours that our caregivers work so that it is an accurate total when we print it out for payroll.

PROS

We like the option for our caregivers to be able to check their schedules which makes them accountable for making it to their scheduled shifts. We also love the clocking in and our by GPS or by phone.

CONS

So far, we have no complaints about this software.

Vendor Response

Hi, Karen, thanks for the nice comments, and we are glad AdaCare is saving you time and money. We appreciate your review!

Replied February 2023

Dawn

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Happy with Adacare

Since our start it has been great. I love that AdaCare is always evolving and that they take all of it's users requests into consideration as much as possible.

PROS

This software tracks everything we need and it's forever evolving.

CONS

I'd like different billing options and I'd like to be able to input pricing when I set a client up from the beginning and not have to go back in.

Vendor Response

Thank you for the nice review, Dawn. We appreciate your feedback!

Replied September 2020

Nikki

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed September 2020

Overall Good

PROS

Ease of use, easy to train new staff how to use.

CONS

It would be perfect if there was documentation for home health care.

Vendor Response

Hi, Nikki, and thank you for your comments. Did you know caregivers can enter notes for visits, document care tasks, and record assessments? The nurse can also assess ADLs and define care plans for each client. If you think these features will help, please give us a call and we can help you get started. Thanks!

Replied September 2020

Gabriella

Staffing and Recruiting, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2020

Adacare - User for the last 10 years

Very good for the most part

PROS

Design of the Schedules Reports Easyness to add staff

CONS

Takes forever to refresh due to being web-based, itis excruciating to have a client on hold because adacare does not react as quickly as needed

Vendor Response

Thank you for the nice comments, Gabriella. I'm sorry you're having problems refreshing your web page. I'll forward your case to Support to review for any suggestions.

Replied September 2020

Becky

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Great customer service

Great experience. I like that they are a small business like ours and have great customer service representatives.

PROS

AdaCare always is available to answer any questions or concerns and have been always so helpful.

CONS

Nothing I can think of! We have had Great service

Reasons for switching to AdaCare

Not user friendly

Vendor Response

Hi, Becky, and thank you for the nice review. We appreciate your feedback!

Replied September 2020

Lori

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Review of Adacare

PROS

I find Adacare very helpful with documentation and use of the different colors to notify when a visit is complete and when there are 2 visits scheduled during the same time.

CONS

I don't have anything that I don't like with this software.

Vendor Response

We appreciate your thoughtful review, Lori, and thanks for your comments!

Replied September 2020

Vitaliy

Hospital & Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Good product with sufficient feautures

Overall - great experience. Pleasure to work with

PROS

Very intuitive menu design and nice interface. Customer support is the best. Very helpful and knowledgeable. Helped to adapt and customize to needs of our operation.

CONS

Some additional features would be helpful. Like say accounting tracking, draft scheduling, etc

Reason for choosing AdaCare

Affordability and sufficient functionality

Vendor Response

Hi, Vitaliy, and thank you for the great comments. We appreciate your business!

Replied September 2020

Laura

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Review

Very good experience. Years of keeping me straight.

PROS

Keeps my scheduling of homemakers so simple.

CONS

No cons. It’s great, and questions I had they answered quickly.

Vendor Response

We appreciate your kind review, Laura. Please let us know if we can help in any way.

Replied September 2020

Sarah

Hospital & Health Care, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE