Axxess


 

Axxess provides solutions for home health organizations of all sizes as well as custom enterprise solutions for larger corporations. The cloud-based solution is securely accessible and mobile apps are available for both Android and iOS devices.

The system’s electronic visit verification allows users to verify visits at the point of care and ensure compliance. It enables users to manage tasks in clinical, administrative, financial, scheduling, billing, human resources and more. The solution can bill insurance companies electronically with built-in quality assurance tools.

Users can accept referrals automatically and connect with referring organizations like hospitals, rehab centers, physician offices and more. Axxess’ physician portal enables users to partner and collaborate with physicians. With built-in HIPAA compliant messaging, all members of a team have real-time access to the information they need.

 

Axxess - Patient charts
 
  • Axxess - Patient charts
    Patient charts
  • Axxess - Dashboard
    Dashboard
  • Axxess - QA center
    QA center
  • Axxess - Report center
    Report center
  • Axxess - Reporting dashboard
    Reporting dashboard
  • Axxess - Ratings
    Ratings
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

245 Reviews of Axxess

Showing 1-20 of 245

 

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Laura from Adarna Home Health Care Services, Inc.
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Very user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use. Lots of industry information. Best price point for what you get. Able to use on whatever device has an internet connection.

Cons

Long wait times when calling in for technical support. Some glitches in system occasionally. No warning when system goes down.

 
 

Simon from Greenwich Healthcare Services Inc.
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

will recommend Axxess to all home health agencies

Pros

The software's simplicity to none computer guru to us. easy to navigate and easy to understand and to comprehend.

Cons

when doing eligibility the process gets a little complicated will prefer to see a more simplified method.

 
 

Kyshaun from Helping Hand Nurse
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Pour Greatness

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Axxess is super easy to use, fast and simple. everything is so organized easy to get to and super easy to understand

Cons

Axxess's signs me out to quickly. i can walk away from my computer for 5 minutes walk back in and im signed out

 
 

Ann from Spectrum Home Health Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

The application is easy to use. The down time is minimum.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

The tech support team is super good. Accounting team is good too. Phone call waiting time is reasonable.

Cons

Our Account Rep is NOT good. We have question on our bill. Called Accounting - have to talk to Account Rep. Left message for four days without replying. There's no alternative way to get answer.

 
 

Sabrina from Northwoods Caregivers
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great possibility, poor customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and add clients and info. Functionality of the software makes sense and is not difficult.

Cons

Waiting for services to be billed correctly and in a timely matter so we can get paid! Have used your billing service for 2 months now and have not gotten any money!

 
 

Samuel from Choice Matters Home Healthcare
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

CMHHC

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I have had the pleasure to work with during my entire professional career.

Pros

Ease of use, simple to train on.

Cons

Reporting is inadequate. Should have a user reporting module that allows us to create our own reports.

 
 

Terrye from Patient Centered Services, Inc.
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Seamless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product is the absolute best I have found. Customer service most generally answers in 30 to 60 seconds, and 99% of the time solves my issues then and there. We are very pleased and have been courted by the "K" people, but we will stay Axxess!

Pros

Ease of use, very user friendly. New clinicians require a short time in training as it is very logical. Axxess offers a complete and concise answer to Cost Reporting and Quarterly Reviews. Our clinicians use the tablet and mobile apps and are able to complete the visit note, orders or find information immediately. As Administrator, I am able to run reports frequently to assist with payments, visits, financial, billing and many others that are essential to my position.

Cons

Some reports could be customized a bit but I can't think of anything serious. A little difficult for clinicians to use Electronic Visit Verification and was the only thing I have ever asked Customer Service to explain that the agent was not able to do so. But, we need real signatures according to our consultants, so that is very minor.

 
 

Mark from ALL N ONE HOME HEALTH
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Functionality of Axxess software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Price point is great. Ease of filing claims. Quality assurance system is very nice. Creating orders and OASIS is great.

Cons

Software changes. For example we were unable to create claims today and had to call customer support to resolve the issue.

 
 

Edgar from Pacific Home Healthcare, Inc.
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great for billing and charting transparency

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Please build a notes functionality that is reportable for Billing. We would also benefit from a reporting function for the Stick notes AND the Status Names from Activity Logs. Also, please build a CRM that links to the patients, Physicians and Referrals! This will help us keep the tracking of patients or referrals in one place. Keep up the Great Work!

Pros

Simple to use and mostly intuitive. A good tool would be to have a curriculum / test for each module "How to complete and OASIS ' based on their permissions. This shows the Administrator that a new / current employee is competent in completing such a task.....Video, then test, where they need to pass 80%. if not, the employee stays on 'probation'. Of course you can give the administrator to wave the testing and let them 'wing it' at their peril.

Cons

Need deeper reporting functionality that enables the Administrator to understand what steps, employees are delaying the OASIS, RAP and Final process. We need a report that becomes a checklist of steps needed to complete for each patient's claim.....by insurance, by task, tied to the RAP/Final status, tied to an ability to input contact withe the RN's for Tasks and MD's / MD offices for Orders.....i.e., 'Contacted dr Jones 5/4, sent 2nd fax of order 5/27, Office closed for holiday 6/2-9.' Agencies more transparency as to what is holding up a RAP or Final and an ability to simply report this graphically / metrically with team members. Keep up the great work!

 
 

Christina from Choice Matters
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great Sheduling!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Axxess helps me with scheduling my patients and nurses. All the information that I need there.

Cons

They have bug issues here and there. Just call and make sure that they know

 
 

Josephine from Vizion Home Healthcare
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Thank you
I'm a satisfied customer

Pros

User friendly . Logical way information presented easy to follow , help readily available when needed

Cons

I have to add the whole name of medications in. Other systems you add the first few letters and pop ups come up

 
 

Mariama from Marimart Health Care Plus,LLC
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Very user friendly especially with iPads!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

They have good work flow from clinical to office. The billing features seem robust and user friendly as well.

Cons

The software is pricey..

 
 

Sharon from Accessible
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Not a good system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy and you can layer screens.

Cons

Everything else.
No ROC order,
Can't pull PT to POC
Not receptive to make updates to the system to meet requirements of certifying body ie CHAPS, ACHC, JCAHO

 
 

Kate from American Homecare
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Handles all of our needs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the mobile app, help center and tutorials. The software is very easy to learn and use.
The support staff is definitely helpful.

 
 

Fidel from Happy Health Care
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Office Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

would like to see an automatic age calculator, option to mark "missed visit" under details, different color codes for "Completed", "To Be Sent To Physician", "Returned W/ Physician Signature", option for nurses to upload previous SN Note without Dates and Vital Signs information.

Pros

Easy for my nurses to do SN Notes and sign documents, easy to bill and keep track of claims, easy to export Oasis.

Cons

The mobile app is now an extra expense. It would be nice to have a free lite version as before so my nurses can have access to patient's information (phone numbers, MD Orders, Medication List, Doctor's Contact, etc..).

 
 

Chuck from Anchor Home Health Care Agency, Inc.
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Don't expect training or support

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Software is complete and seems to work well if it is set up properly. It's well organized and works well remotely for the clinicians.

Cons

You are unlikely to get much support to set up the system properly. When you call you will be put off on another person, who in turn will do the same, until you decide to just figure it out on your own. I expect that the software can do many good things and give me a lot of good data, but it will probably take a year to figure it out since i can't get help from AXXESS to figure it out.

 
 

Elizabeth from Christian Care Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great Software for my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great functions for administrator and nursing. Office functions are great especially the scheduling piece.

Cons

Customer Service is great.. however, I have experienced times when follow up could have been better and timely manner.

 
 

Angela from Quality Care Nursing Home Health, LLC
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

AXXESS is by far the most user friendly EMR for both nursing and office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use for nursing, billing and scheduling. The number of reports available to run is outstanding. Nurses love the app for their phones, everything is at that fingertips. AXXESS is ahead of the curve in technology with the announcement of AXXESSCARE - I do believe this will truly change health care and it's delivery providing excellent care to patients with a decrease in workload on office staff. I am proud to be a part of this exciting company!

Cons

Need to be able to customize - I am agency that deals with commercial insurance and workman's comp patients and our choices of OASIS is very limited.

 
 

Amanda from Sun Tree Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Easy to Use!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I wish you had hospice as well.

Pros

I love how easy it is to use. It has all the functionality we need; we've never had any issues. From office staff to clinicians, we love this software!

Cons

If I had any complaints, it would be the frequencies and how to track them. It is hard to know everyone's frequencies and put them in the 185 which is where they are pulled from. And if the frequencies change during the episode, which it often does, there is no way to update that and continue using your tool.

 
 

ezequiel from Amigos Homecare
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Private software: has many problems, and the support personnel don't get back to agency even after multiple calls and emails

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I don't recommend axxess private duty software

Pros

If you already have axxess core, your staff can log into both and switch between both software with ease

Cons

PRIVATE DUTY: Multiple bugs and problems Support is non- existing. We are having multiple problems with this software