Axxess AgencyCore provides solutions for home health organizations of all sizes as well as custom enterprise solutions for larger corporations. The cloud-based solution is securely accessible and mobile apps are available for both Android and iOS devices.

The system’s electronic visit verification allows users to verify visits at the point of care and ensure compliance. It enables users to manage tasks in clinical, administrative, financial, scheduling, billing, human resources and more. The solution can bill insurance companies electronically with built-in quality assurance tools.

Users can accept referrals automatically and connect with referring organizations like hospitals, rehab centers, physician offices and more. AgencyCore's physician portal enables users to partner and collaborate with physicians. With built-in HIPAA compliant messaging, all members of a team have real-time access to the information they need.



304 Reviews of Axxess AgencyCore

Overall rating

4.13 / 5 stars

Filters:

Showing 1 - 20 of 304 reviews

December 2018

Jess from Social Studio Shop

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

2 of 5

December 2018

Disappointing product

Pros

The customer service truly tries their best and is very helpful and responsive. The product is also a decent value for the cost.

Cons

I was not impressed with a majority of the features and overall usability of this product as it was difficult to set up as well as implement.

December 2018

Jason from Boston Home Health Aides, LLC

Company Size: 51-200 employees

Review Source


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

December 2018

Not keeping up with the Home Health industry

This software has many unintuitive and serious flaws are present that Axxess has been slow to address, if at all.

Pros

"Windowed" environment in browser allows for multiple windows to be viewed at once. Cloud based functionality means you can work anywhere, anytime.

Cons

Restrictive, system-wide lack of intuitive ease of use, built in reporting features are severely lacking.

November 2018

Amber from IntelliChoice Home Care

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

User Friendly

Pros

Easy to enter in profiles for patients and staff. Scheduling center is easy to use.

Cons

Unable to add notes under staff profiles. This would be a helpful feature to add so that the contacts you've made with this staff regarding scheduling, HR, etc could be documented and tracked.

November 2018

Lynn from IntelliChoice Home Care

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Good software

Pros

Very visually appealing, easy to navigate

Cons

Point of care options are limited, reports could need upgrading

November 2018

shelly from Acute Nursing Care Llc

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

November 2018

Not an honest company

You get what you pay for.

Pros

The only thing nice was the pricing. Initially we had little training but it was semi simple to catch on to.

Cons

The company will put you out of compliance if you do not understand the COPs. The customer service is horrible and their software should be investigated. They have their education webcasts that do nothing but feed you lies. After 7 months of using a different software I am not sure how we did it before.

October 2018

Benji from Intellichoice Home Care

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Essential to what we do...

Pros

I really like the scheduling aspect of this software. Gives you lots of options without being overbearing. Easy to use functionality.

Cons

There is not an option to change a user's email on the front end. The developer has to be contacted in order to change an email address. Seems like it should be easier than this.

October 2018

Chris from Intellichoice

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

3 of 5

October 2018

Lots of potential

Overall great for the cost to us. Need more speed in developing commonly used functions.

Pros

Housing all of our patient and employee data in one database. Billing and payroll exports.

Cons

The clinical POC documentation and app functionality have been a long time coming. We need it yesterday.

October 2018

Dbera from IntelliChoice

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

2 of 5

Functionality

1 of 5

October 2018

Less Canned

Definitely better than using a spreadsheet to maintain records. I hope to see functionality improve so it will work better in connection with other software.

Pros

I like that it holds information for patients, employees and Billing.

Cons

Can not customize queries to get information the way you may need to look at it.

October 2018

Adrian from Pru Life UK

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Happy user of Axxess

I couldn't ask for anything better in keeping health records in one place. It's rather simple and straightforward.

Pros

Very convenient window form which allows me to open multiple tabs at a time. Great for multi-tasking.

Cons

Accessing from a mobile is terrible. It's not adaptive to mobile devices and can't see everything on screen.

October 2018

Maya from Helping Hand Nurse

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Overall, it's Awesome.

Not at this time!

Pros

Axxess is always a friendly user experience. Its has an easy layout and the Customer Service Reps are easy to contact.

Cons

There are many menus and sub menus within menus. It can be frustrating remembering where everything is.

September 2018

Vee Ellen from Sacred Care Home Health, LLC

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

I used Axxess at my prior job.

Pros

You could have numerous windows open and was easy to navigate through. It was easy to learn the system.

Cons

Every thing was saved, could not delete anything. I did not like the idea that nothing could be deleted. I did not like the qa system.

September 2018

Marina from Philadelphia Home Care Agency

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

September 2018

Generic Lower Priced EMR system

Overall affordable lower end of the EMR systems, very commonly used in the home care industry, get what you pay for kind of a program. Fulfills all of our basic needs.

Pros

Easy to use, and easy to educate those on field visits along with those in the office. Recently underwent a transition of EMR software from one to another and was easier to input new information into axxess in comparison to our previous EMR vendor.

Cons

Horrible customer service. They go through periods of not answering or answering but the tech on the line does not know what the question is and/or what our home care needs are to properly answer

September 2018

Janie from Home Health

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Functionality

1 of 5

September 2018

WORST SOFTWARE

Pros

Am able to open multiple windows.

Cons

Where do I begin... I have been a Registered Nurse for 16 years and during my time being a nurse, I have used multiple software systems. From the software I used in the hospitals to home health and this software is the worst I have ever used...It loses my work. It takes me 3 hours to complete a SOC OASIS and the updates do not improve this software; it makes it worse. Completing the POC IS HORRID. This is suppose to cut time, but it does not. You will be completing paper work way beyond midnight. Not user friendly.

August 2018

Krsital from Mi Maranatha Home Health Inc

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Functionality is great and easy

All in all great software for what I use.

Pros

Scheduling on this software is made easy use and the ability to create, change, and reassign can be handled quickly and accurately.

Cons

Reports can be hard to use and hard to read at times with information that isn't really needed and information that is needed left out.

August 2018

Walda from Mi Maranatha Home Health Inc

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

So far the one of the best softwares that I have used

Software is very good and easy to use.

Pros

This software keeps not only the agency but the nurse in compliance with CoPs. I know my license will be protected with this software.

Cons

The ever changing Conditions of Participation make it difficult to master the software because it is changing so often.

August 2018

Deena from Mi Maranatha Home Health Inc

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

My experience has been very strong with the software

Pros

Easy to use skilled nursing notes allows me to complete the task quick and easy allowing more time for patient care.

Cons

At times can be hard to navigate through the different pages always having shuffle screens by closing and reopening screens.

August 2018

Cesar from Mi Maranatha Home Health Inc

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

8 year experience has been great with much ease of usage and software always stays compliant with regulatory.

Keep up the excellent work in updating the software for compliance.

Pros

Oasis, SNV note format always keeps in compliance with regulatory, and very easy to use. Plan of care stays in compliance as well keeping everything needed on a easy to read format.

Cons

Report center could be a little better. Commonly used reports such as employee payroll, weekly schedules, census by physician etc etc. could be a bit more user friendly.

August 2018

CHANNA from united america home health services

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Channa Williams lvn nurse auditor/nursing supervisor

customer support have been working closely with us.

Pros

I like the user friendly software.Ot is very easy to teach employees how to use the after. I have been continuing to re educate the staff on new issues and resolving problems within the app.

Cons

There are a lot of glitches which need to be resolved in the app and web axxess. It does its job just need to resolve the issues as quickly as possible.

July 2018

Sarah from Advance Home Health Care LTD

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Great Technical Support & Resource/Educational updates/Bloggs

With Axxess, i know that my Agency will not be left behind with what is new/what to expect with a rapid changing rules Medicare.

Pros

Technical support is sensitive to our needs. Axxess continually innovates of ways to help us efficiently. They are not perfect, but definitely listens to us, their customers...
Educational Resource Center & their bloggs are a great support for Homehealths to be updated with rapid changing rules in Medicare.

Cons

Plan of Care: Pls find ways to be more accessible on goals of pts/tracking of which goals was taught by each discipline.
We need more webminars for specific Disciplines: RN's documentation & /PT/OT/ST/MSW

July 2018

Eva from New Era Medical Services

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

At first I had a very hard time with the glitches the software had. Now they made it easy

Now, I like the software

Pros

Templates and easy access to your notes and pts information . It is much easier to write notes and do WA

Cons

Too many functions that half of them I don’t know how to use. The templates that come with program are too complicated, for me they are useless to teach a pt.