Axxess


 

Axxess provides solutions for home health organizations of all sizes as well as custom enterprise solutions for larger corporations. The cloud-based solution is securely accessible and mobile apps are available for both Android and iOS devices.

The system’s electronic visit verification allows users to verify visits at the point of care and ensure compliance. It enables users to manage tasks in clinical, administrative, financial, scheduling, billing, human resources and more. The solution can bill insurance companies electronically with built-in quality assurance tools.

Users can accept referrals automatically and connect with referring organizations like hospitals, rehab centers, physician offices and more. Axxess’ physician portal enables users to partner and collaborate with physicians. With built-in HIPAA compliant messaging, all members of a team have real-time access to the information they need.

 

Axxess - Patient charts
 
  • Axxess - Patient charts
    Patient charts
  • Axxess - Dashboard
    Dashboard
  • Axxess - QA center
    QA center
  • Axxess - Report center
    Report center
  • Axxess - Reporting dashboard
    Reporting dashboard
  • Axxess - Ratings
    Ratings
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

253 Reviews of Axxess

Showing 1-20 of 253

 

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Marc from Home care
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

AXXESS Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The program is OK.

Cons

Axxess and their deceptive way.I can not encourage you enough to NEVER get involved with Axxess. Its a deceptive company with deceptive practices.
The problem is when you need customer support, you will be on hold for over an hour easy. That had support on weekends and now don't

Review Source
 
 

MEG from HOME HEALTHCARE
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

thery do not answer call

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The IT used to pick up phone quickly, now it takes 1hr-2hrs to answer call. waist of money. poor patient call

Cons

No technical support to assist. The IT used to pick up phone quickly, now it takes 1hr-2hrs to answer call

Review Source
 
 

Faisal from Safe Life HHC
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Crooks basically

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It takes too much effort to watch over these people who are not trust worthy at all. I plan on switching as soon as my contract is up. They renew contract for every little change you make to the agreement locking the client up for another whole year.

Pros

Software is decent but service and people working for the company aren't. Other than that most of the other software can do same things as well.

Cons

Accounting Department is a rip off - with really long wait times trying to get a hold of them. They overcharge every month!
they also force you to buy products that are not needed, i do not need Evv or dde but i need to purchase it and pay it every month to use the basic product which is total rip off.

Review Source
 
 

Christie from Wilson County Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Great sales pitch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They promised everything when we first started with them but it has been a big disappointment.

Pros

It is easy to use. Forms are easy to fill out. It has a lot of reports. One of its features is a built in access to DDE.

Cons

Needs a lot of improvement. The reports need to be more specific. Last year we had to contact them to get specific information for our licensure report and it was supposed to be corrected by this year but it hasn't. We are waiting for them to pull out the information that we need

Review Source
 
 

Ruth from Uniting with you home care
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

I️ get help from the great Axxess employees any time I️ need it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great customer service, very friendly and great product

Pros

My question are answered fast and with professional knowledge. Help me to get set up for payments, I love the billing system

Cons

The signature for nurses visit you be part of the monthly charge part of the whole package. I️ will like a department the help with cost report

Review Source
 
 

Flora from Alpha Healthcare Llc
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Customer services is extremely poor. They don't return your calls. It took about 10 phone calls and over a month to resolve a billing issue.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Axxess is easy to use. It is comprehensive. It is web based and very accessible. The oasis scrubber is also very helpful.

Cons

The reports are limited. Customer service is extremely poor. Too many billing issues. They like to charge for additional services not requested or needed.

Review Source
 
 

CHINWE from ZOEY HEALTH SERVICES INC.
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Zoey Health Services Report/Experience With Axxess.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Let me share my recent experience with you.My biller does not know that medicare has new measures on home Health Agencies now on 'Rap Suppression'. Axxess billing dept.,put one of my patients on Rap Suppression by name Elnora Jones due to over late rapping. That not withstanding, a repeat late rap on the same patient occurred again and medicare implemented rap suppression.This is why I am demanding a refund and termination of their contract whether I breached the contract on not. I am still with Axxess home health system but not with billing dept. Axxess billing dept.does not have good reputation, if nothing is done to correct them, it is going to affect Axxess in general because 3 of my friends pulled out of axxess because of how the billers handled their problems.

Pros

Axxess is a complex organization big enough to contain almost everything required for a smooth running of Home Health Agency. Supper customer service ready to talk to you 100 times a day solving problems with happiness.
There staff takes correction without frowning, makes amend their mistakes without victimizing there customers.
In fact, this is a good quality with Axxess staffs they know that "Your customer is always right". I am talking with experience.
Where I have problem is the " Billing Department".

Cons

The Billing department has to be re-structured. More experienced billers are needed, and or frequent up dates through in -service training are required of the billers to be current.Secondly, they are not suppose to be harsh and rude when addressing a frustrated customer whom out of Axxess billers mistakes and in-experience made the customer loose money.This bad attitude to work makes them not to realize their mistakes and carelessness so they are not ready to change quite unlike Axxess software staffs. Obstructing business cash flow is dangerous.

Review Source
 
 

Sajjad from Spirit homecare
Specialty: Home Health Care
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Good product, poor customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good product, poor customer service.

Pros

The software system is generally a good product which benefits our company and ability to manage patients and staff effectively.

Cons

Poor Customer service. Poor billing practices, Axxess often over charges without permission or explanation. Rarely will return calls.

Review Source
 
 

Anna from GOLDEN AGE HOME CARE, INC
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very pleased with the software

Pros

Always helpful and organized . Fast working and always up to date software. Would absolutely recommend.

Cons

Remittance sometimes has to be reloaded , but when call in usually takes a day or two and you Reload them on your end.

Review Source
 
 

Laura from Adarna Home Health Care Services, Inc.
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Very user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use. Lots of industry information. Best price point for what you get. Able to use on whatever device has an internet connection.

Cons

Long wait times when calling in for technical support. Some glitches in system occasionally. No warning when system goes down.

Review Source
 
 

Simon from Greenwich Healthcare Services Inc.
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

will recommend Axxess to all home health agencies

Pros

The software's simplicity to none computer guru to us. easy to navigate and easy to understand and to comprehend.

Cons

when doing eligibility the process gets a little complicated will prefer to see a more simplified method.

Review Source
 
 

Kyshaun from Helping Hand Nurse
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Pour Greatness

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Axxess is super easy to use, fast and simple. everything is so organized easy to get to and super easy to understand

Cons

Axxess's signs me out to quickly. i can walk away from my computer for 5 minutes walk back in and im signed out

Review Source
 
 

Ann from Spectrum Home Health Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

The application is easy to use. The down time is minimum.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

The tech support team is super good. Accounting team is good too. Phone call waiting time is reasonable.

Cons

Our Account Rep is NOT good. We have question on our bill. Called Accounting - have to talk to Account Rep. Left message for four days without replying. There's no alternative way to get answer.

Review Source
 
 

Sabrina from Northwoods Caregivers
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great possibility, poor customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and add clients and info. Functionality of the software makes sense and is not difficult.

Cons

Waiting for services to be billed correctly and in a timely matter so we can get paid! Have used your billing service for 2 months now and have not gotten any money!

Review Source
 
 

Samuel from Choice Matters Home Healthcare
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

CMHHC

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I have had the pleasure to work with during my entire professional career.

Pros

Ease of use, simple to train on.

Cons

Reporting is inadequate. Should have a user reporting module that allows us to create our own reports.

Review Source
 
 

Terrye from Patient Centered Services, Inc.
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Seamless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product is the absolute best I have found. Customer service most generally answers in 30 to 60 seconds, and 99% of the time solves my issues then and there. We are very pleased and have been courted by the "K" people, but we will stay Axxess!

Pros

Ease of use, very user friendly. New clinicians require a short time in training as it is very logical. Axxess offers a complete and concise answer to Cost Reporting and Quarterly Reviews. Our clinicians use the tablet and mobile apps and are able to complete the visit note, orders or find information immediately. As Administrator, I am able to run reports frequently to assist with payments, visits, financial, billing and many others that are essential to my position.

Cons

Some reports could be customized a bit but I can't think of anything serious. A little difficult for clinicians to use Electronic Visit Verification and was the only thing I have ever asked Customer Service to explain that the agent was not able to do so. But, we need real signatures according to our consultants, so that is very minor.

Review Source
 
 

Mark from ALL N ONE HOME HEALTH
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Functionality of Axxess software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Price point is great. Ease of filing claims. Quality assurance system is very nice. Creating orders and OASIS is great.

Cons

Software changes. For example we were unable to create claims today and had to call customer support to resolve the issue.

Review Source
 
 

Edgar from Pacific Home Healthcare, Inc.
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great for billing and charting transparency

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Please build a notes functionality that is reportable for Billing. We would also benefit from a reporting function for the Stick notes AND the Status Names from Activity Logs. Also, please build a CRM that links to the patients, Physicians and Referrals! This will help us keep the tracking of patients or referrals in one place. Keep up the Great Work!

Pros

Simple to use and mostly intuitive. A good tool would be to have a curriculum / test for each module "How to complete and OASIS ' based on their permissions. This shows the Administrator that a new / current employee is competent in completing such a task.....Video, then test, where they need to pass 80%. if not, the employee stays on 'probation'. Of course you can give the administrator to wave the testing and let them 'wing it' at their peril.

Cons

Need deeper reporting functionality that enables the Administrator to understand what steps, employees are delaying the OASIS, RAP and Final process. We need a report that becomes a checklist of steps needed to complete for each patient's claim.....by insurance, by task, tied to the RAP/Final status, tied to an ability to input contact withe the RN's for Tasks and MD's / MD offices for Orders.....i.e., 'Contacted dr Jones 5/4, sent 2nd fax of order 5/27, Office closed for holiday 6/2-9.' Agencies more transparency as to what is holding up a RAP or Final and an ability to simply report this graphically / metrically with team members. Keep up the great work!

Review Source
 
 

Christina from Choice Matters
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great Sheduling!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Axxess helps me with scheduling my patients and nurses. All the information that I need there.

Cons

They have bug issues here and there. Just call and make sure that they know

Review Source
 
 

Josephine from Vizion Home Healthcare
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Thank you
I'm a satisfied customer

Pros

User friendly . Logical way information presented easy to follow , help readily available when needed

Cons

I have to add the whole name of medications in. Other systems you add the first few letters and pop ups come up

Review Source