Axxess Home Health

RATING:

4.1

(316)

About Axxess Home Health

Axxess Home Health, a scalable electronic medical records software used by more than 8,000 organizations of all sizes, helps manage all human resources, administrative, clinical, operational, scheduling and billing needs through a single-sign-on solution offering more than 40 interoperable integrations—enabling electronic referral acceptance, physician orders tracking and more. The complete home health suite of solutions includes a staffing software, a CAHPs survey offering, revenue cycle management and intuitive Direct Data Entry Medicare billing. This cloud-based, HIPAA-compliant system is securely accessible on all devices, including iOS and Android. Electronic Visit Verification at the point of care ensures compliance, and the messaging feature facilitates care co...
Patient-Driven Groupings Model  (PDGM) Center

Axxess Home Health Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

3.5

Functionality

4

Most Helpful Reviews for Axxess Home Health

1 - 5 of 316 Reviews

Funke

Used free trial

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2012

Our home health agency is based in Dallas, TX. We have served patients in the Dallas metropolitan area for close to 10 years. What makes our organization unique is that we provide services across several programs like Medicare, Medicaid, PHC, CBA, and several other private insurances. We needed software that could help us effectively manage our operations, is easy to use, offered robust functionality, and offered good customer support. We were already using a web-based software that we considered to be the best in the industry. We desired a lot more out of our old system, but realized that there didn't seem to be more the vendor could offer us after repeated requests for new features. We were therefore surprised to learn about Axxess Agencycore software. We were initially skeptical about all the functionalities offered. It sounded too good to be true. After the demos, we decided to give it a try. We did not cancel our subscription with our old vendor because we were not sure how things would turn out. We signed up with Axxess in February 2011, and it is easily one of the smartest things we ever did as an organization. The training, support, and implementation were beyond our expectations. It took us about 60 days to complete a full implementation. The customer support team is very helpful. They are great. It is obvious that their background as a consulting company helps them, as their support staff is really knowledgeable. The software is easy to use; therefore our staff learned it very easily and quickly. The user interface is just pleasant. We can now bill multiple insurance companies electronically with ease. This is something we were unable to do with our previous vendor. Our census has grown by about 35% since we began using Axxess. We are grateful for what Axxess has done for home health. The quality of care we deliver is improved because of all the compliance tools incorporated in the software. Axxess Agencycore has really made a difference for our organization. I encourage other agencies to take a look to determine if it is the right fit for their organization.

Charlene

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed March 2017

Poor Customer Service for Return Calls

I like the feel and energy of the company.

PROS

Ease of use and features. Weekly training is very useful for new employees. Great support during and after Hour calls upon call in.

CONS

Too many individual report tools that are not integrated. Can't print staff patient load. Schedule list all visits for that staff then you have to go in and delete repeated patients. Horrible customer service when it comes to return phone calls and specific issues with billing. Staff ignore and fail to return calls period. Seems like that the culture of dealing with clients with problems with software. Updates to software with no instructions on changes for new process. Billing insurance companies on Axxess needs work.

Clay

Hospital & Health Care

Used less than 2 years

OVERALL RATING:

2

EASE OF USE

2

FUNCTIONALITY

2

Reviewed August 2015

Therapy staffing company for Canyon Creek Home Health

PROS

Its easy to use and simple. Some of your webinars are quite useful. Thank you for this.

CONS

1)Why, Why WHY do you send so much marketing information to us?? We like the software fine. We already pay for it. Why do you think you need to sell it even more? 2) THIS: I've been doing some chart reviews and noticed a few things from my PT's notes. Daily note issues: No place to add narrative under Homebound Status. Several of our companies have had audits and been dinged for this when clinicians aren't adding at least two reasons for HB status. One should based on the disease process and the other on a functional deficit that makes them homebound. The explicit instruction from the Home Health section of the APTA is to include items such as dependence on caregivers for management of assistive devices, supervision due to cognitive issues, etc. I would like to coach my clinicians to add this somewhere in the narrative or to ask Axxess to allow this. Any suggestions? How are other clinicians addressing the goals in their notes? While there is a 'progress made towards goals' section, I wasn't able to get the goals to copy and past into the narrative of my notes. No section to document coordination of care between disciplines, family, MD or ALF staff. I added this to the narrative but it would be great to cue the clinicians for this. Discharge summary: This is a light functional eval but without a treatment note, space for vitals, etc. Is there supposed to be a daily note attached to it? No way to compare progress since admit or towards goals. No place to document coordination of care for d/c planning - I added this to the narrative No cueing for discharge instructions to patient. Here is a response with tips from another admin here in the valley who uses this system: - Home Bound Status: it will flow over from the nursing assessment and must be modified there. This can be accomplished through staff training as well as quality assurance activities when processing the 485. -Goals can be copied and pasted from the therapy assessment. Go to the patient's chart, then the printer at the right of the assessment, then copy and paste onto your note. It will be on everynote there forward so long as you select the "copy previous note" from the upper right hand section of your note. -Communication comes through the communication tab in the patient's chart. You can select who you want to be included. This proves communication between disciplines. It goes out as secure emails to each person you select. I love this communication. - When you select the "view previous note" it will pull over the note you select so you can compare progress. - Yes, there is a discharge note per discipline, or you can use a regular therapy note. -Discharge instructions to the patient are on the discharge or transfer summary. You can build templates to drop down frequently used verbiage or use the templates already loaded. I don't like the templates - too wordy.

Vendor Response

Dear Clay, Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer’s the best experience possible. We will have one of our success coaches reach out to you to assist with the issue you are experiencing. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters. Thank you for choosing Axxess! Sincerely, Your Friends at Axxess

Replied August 2015

Sarah

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2018

Great Technical Support & Resource/Educational updates/Bloggs

With Axxess, i know that my Agency will not be left behind with what is new/what to expect with a rapid changing rules Medicare.

PROS

Technical support is sensitive to our needs. Axxess continually innovates of ways to help us efficiently. They are not perfect, but definitely listens to us, their customers... Educational Resource Center & their bloggs are a great support for Homehealths to be updated with rapid changing rules in Medicare.

CONS

Plan of Care: Pls find ways to be more accessible on goals of pts/tracking of which goals was taught by each discipline. We need more webminars for specific Disciplines: RN's documentation & /PT/OT/ST/MSW

Terrye

Hospital & Health Care, 11-50 employees

Used more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2017

Seamless

The product is the absolute best I have found. Customer service most generally answers in 30 to 60 seconds, and 99% of the time solves my issues then and there. We are very pleased and have been courted by the "K" people, but we will stay Axxess!

PROS

Ease of use, very user friendly. New clinicians require a short time in training as it is very logical. Axxess offers a complete and concise answer to Cost Reporting and Quarterly Reviews. Our clinicians use the tablet and mobile apps and are able to complete the visit note, orders or find information immediately. As Administrator, I am able to run reports frequently to assist with payments, visits, financial, billing and many others that are essential to my position.

CONS

Some reports could be customized a bit but I can't think of anything serious. A little difficult for clinicians to use Electronic Visit Verification and was the only thing I have ever asked Customer Service to explain that the agent was not able to do so. But, we need real signatures according to our consultants, so that is very minor.