Axxess


 

Axxess provides solutions for home health organizations of all sizes as well as custom enterprise solutions for larger corporations. The cloud-based solution is securely accessible and mobile apps are available for both Android and iOS devices.

The system’s electronic visit verification allows users to verify visits at the point of care and ensure compliance. It enables users to manage tasks in clinical, administrative, financial, scheduling, billing, human resources and more. The solution can bill insurance companies electronically with built-in quality assurance tools.

Users can accept referrals automatically and connect with referring organizations like hospitals, rehab centers, physician offices and more. Axxess’ physician portal enables users to partner and collaborate with physicians. With built-in HIPAA compliant messaging, all members of a team have real-time access to the information they need.

 

Axxess - Patient charts
 
  • Axxess - Patient charts
    Patient charts
  • Axxess - Dashboard
    Dashboard
  • Axxess - QA center
    QA center
  • Axxess - Report center
    Report center
  • Axxess - Reporting dashboard
    Reporting dashboard
  • Axxess - Ratings
    Ratings
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

268 Reviews of Axxess

Showing 1-20 of 268

 

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Kendra from Assurance Care Services
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Change is Hard, Axxess Remains the Best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use and compliance are top of mind. The recent changes to the software are great for companies that want to improve compliance.

Cons

I wish Axxess had a hospice product. We are forced now to use a hospice software that sucks. Communications about upcoming changes can be improved too.

Review Source
 
 

denise from Concept Home Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Innovative software with user friendly features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer hold times after new software releases are way too long. This past year was a good example and almost had to complete new soc when coordinator accidentally erased a chart.

Pros

Able to chart existing visit and retain notes from previously charted visit or assessment. So easy to tweak my notes when I actually have something to compare it with.

Cons

The wound care details often don't carryover when charting. Sometimes this carries over and other times not. Not sure what the issue is.

Review Source
 
 

Jeanie from AHHCR
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Terrible Customer Service - Too Many Changes - No Training

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

At the moment, nothing! It used to be a good company. When we opened our doors in 2014, the customer service was great, although we had to train ourselves on the system. No one completed trainings via computer, at our facility, etc.

Cons

EVERYTHING! All the changes have been too many at one time. There are too many non-working, non-functional parts to the system. It should not have been released in January, if it wasn't ready for the public. It is now March and the changes are still being made (actually some that are made are going back to the way Axxess worked previously). We have lost nurses due to the fact that Axxess system was erasing their info and making them have double the work. This morning we got on the system and all of our POC's from January forward are unable to view. They are going to have to be re-opened and re-submitted to our physicians, this is around 300 POC's and extra work on our employees. We called Axxess, was on hold for an hour before they took the call, then the lady we spoke with had no real answer to what had happened. We requested to speak with a supervisor and she could not reach one. Basically we were told that we would have to re-do all 300+ POC's.

Review Source
 
 

Brandy from William Newton Hospital Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Axxess is great for clinicians, but needs work on their customer service support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is clinician friendly and great for the nurses and therapist. The updates for compliance are nice.

Cons

Customer service support for AXXESS is terrible. The wait far exceeds what should be considered normal. The customer service reps are very nice, just the availability and turnaround needs improved. Possibly a contact person per facility would help?

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Mary from Divine Health Care
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Recent updates have made it virtually impossible to operate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Where do I start...the changes don't make sense at all. I understand trying to be compliant with the new Medicare Conditions of Participation, but to make such a drastic overhaul of things is just ridiculous. Doctors have no idea where to sign the Plan of Care which costs us in revenue as we cannot bill without a signed plan of care. This is affecting our bottom line and putting us at risk of not having our documentation signed on time. Nurses have no idea how to navigate this and it is not user friendly at all. Can never get a hold of anyone when we have glitches. Billing errors etc.

Pros

It was the best software and very user friendly before all the recent changes. It made it easy to run the back office well with it's numerous reports and the HR credential tracking is good

Cons

Poor customer service. It is beyond frustrating to be on hold for hours. It is beyond frustrating when the software is not working and every nurse is calling from the field as they are unable to function!!

Review Source
 
 

Mabel from Ultimate home health care
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Frustrated!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Software is good overall, but they are not ethical in their dealings.

Pros

Ease of use. It has all the features to simplify your work. I like the EVV as it the put staff at the point of care without worrying about visit fraud.

Cons

They charge you as they like without approval from the agency. Agency monthly rate was increased by adding services not required. They add their product to your charge without consent. Trying to resolve it goes nowhere. I wrote emails three times, spoke with customer services so many time and left messages but and still no response. I can wait to switch. One of the rep said "I don't care if you switch"

Review Source
 
 

Jairo from Cape Coral Home Health Agency, Fort Myers, FL
Specialty: Home Health Care
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

CHANGES ARE KILLING FOR NURSES, WAS THE BEST BEFORE 2018

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

PLEASE, AXXESS, GO BACK TO WHAT YOU WERE BEFORE, YOU WERE THE BEST. NOW IS THE WORST SOFTWARE FOR FIELD NURSES.
HOW COME?????

Pros

AGENCY OWNERS ARE NOT NURSES . THEY ARE AMAZED AT FIRST SIGHT WITH AXXESS.
NURSES WILL ALWAYS HAVE LATE CHARTING DUE TO RECENT CHANGES DONE

Cons

CHANGES RECENTLY DONE HAVE TURNED 180 DEGREES . NOW NOT USER FRINDLY FOR NURSES. SLOWER, DISORGANIZED. CHNGES RECENTLY DONE ARE NOT BASED IN ACADEMIC NURSING. NEW TERMS WERE ADDED BY LAY PEOPLE. THIS SOFWARE WAS THE BEST LAST YEAR.

Review Source
 
 

Chuck from Anchor Home Health Care Agency, Inc.
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Stay away they're not only bad but unethical

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been with this company for 8 months now and i'm already looking at alternatives. Besides the software not working properly very often, the biggest issue is that when you need help it takes hours to get that help. They must have 2 people working in the support department.

Pros

It looks nice, works most of the time, the nurses are able to use it remotely even though much of the time in the past few months it hasnt been working properly.

Cons

They make changes without telling you they've been made, if you call prepare to be on hold well over an hour, they are very unethical when billing (they will increase your charges when you reach a threshold but they sure wont reduce your charges when you reach the same threshold in the other direction).

Review Source
 
 

Kelley from Astra Health Care Inc
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

The most horrible product, customer service, and people to have to actually work with in the industry and I have been in it for 20 years!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This company has cost our company significant revenue loss and cost us the loss of employee's and we have gotten cited on deficiencies from State audits due to the incompetence of this companies obvious lack of experience and intelligence in this area of healthcare. This company and it's employees also have the attitude that they know better than the client what the client needs, they don't want to hear what you want or would like for your business. They take on the attitude that they are better and superior and can't possibly be wrong and this creates the massive issues that we have now with nothing working at all! They aren't interested in the customer being happy they are interested in doing what they want when they want. They will make changes not tell you and implement them with no reasoning and it will make all other systems fail because it won't integrate correctly with them. There is little or no testing and they never ask the customer how they feel about any of it.

Cons

This product is not even adequate. Our hold time on 1/29/2018 was 3 hours and 15 min, on 1/24/2018 it was 1 hour 45 min on 1/22/2018 it was 2 hours 10 min and this goes on and on. I have personally left over 20 messages asking a supervisor to call me back and not one single call to address this issues of not able to bill, not able to complete nursing notes, glitches in the wound note, errors everywhere and no one cares. WARNING stay away from this product they DO NOT CARE about any client and they do not have the resources to run a competent company. BEWARE!!

Review Source
 
 

Earlnedexio from A2Z Healthcare Services
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

A good software but customer support stinks.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They need to improve on their call wait time.

Pros

Ease of use and price is reasonable. Web base interface is better than most software but needs improvement with clinical response selection.

Cons

Customer support is really bad. Wait time is over an hour and they drop your call. I would not recommend this to people who doesn't have patience to wait.

Review Source
 
 

Kathleen from PHCS
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Poor customer service, updates disabled the ability to use the tablet in the field.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is not a good software for home health.

Cons

Poor customer service. I was on hold for over 2 hours. They implement updates at 3pm on a Friday when no assistance is available; they do not prepare users for the updates. Physician orders are impossible to do in the field, medication profiles cannot be updated and signed in the field on a tablet.

Review Source
 
 

Jennie from home care
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Cannot get help when needed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For services, do you want to not have good service?

Pros

When it works, it works. For over 1 mo, this has not been the case. Pros from before, unfortunately, does not outweigh the cons.

Cons

Within the last month, the software has had many glitches. The app is even worse. Nothing new with the app.

1. Cannot admit patients
2. Schedules for nurses cannot get scheduled.
3. Notes are not completed, nurses cannot get paid.


Do you want to be an agency that cannot admit for the proper documentation for OASIS, 485 and other areas that are important for billing?
For the past month, features and service have plummeted. A few times when I called, I was #67 or #43 in line. Today, I was #1 for all 3 calls. Time exceed 45 mins for all calls.

Review Source
 
 

Nikki from CaringBridge Home Health Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Satisfied

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Customer Service hold times are very long, Have a couple outstanding software issues for several months that are still unresolved.

Pros

Ease in most Billing, Customer service advocates are very helpful and knowledgeable. DDE access and reports are very helpful

Cons

Many reports are redundant, Cant get software issues resolved. Customer service hold times are very long.

Review Source
 
 

Marc from Home care
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

AXXESS Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The program is OK.

Cons

Axxess and their deceptive way.I can not encourage you enough to NEVER get involved with Axxess. Its a deceptive company with deceptive practices.
The problem is when you need customer support, you will be on hold for over an hour easy. That had support on weekends and now don't

Review Source
 
 

MEG from HOME HEALTHCARE
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

thery do not answer call

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The IT used to pick up phone quickly, now it takes 1hr-2hrs to answer call. waist of money. poor patient call

Cons

No technical support to assist. The IT used to pick up phone quickly, now it takes 1hr-2hrs to answer call

Review Source
 
 

Faisal from Safe Life HHC
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Crooks basically

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It takes too much effort to watch over these people who are not trust worthy at all. I plan on switching as soon as my contract is up. They renew contract for every little change you make to the agreement locking the client up for another whole year.

Pros

Software is decent but service and people working for the company aren't. Other than that most of the other software can do same things as well.

Cons

Accounting Department is a rip off - with really long wait times trying to get a hold of them. They overcharge every month!
they also force you to buy products that are not needed, i do not need Evv or dde but i need to purchase it and pay it every month to use the basic product which is total rip off.

Review Source
 
 

Christie from Wilson County Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Great sales pitch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They promised everything when we first started with them but it has been a big disappointment.

Pros

It is easy to use. Forms are easy to fill out. It has a lot of reports. One of its features is a built in access to DDE.

Cons

Needs a lot of improvement. The reports need to be more specific. Last year we had to contact them to get specific information for our licensure report and it was supposed to be corrected by this year but it hasn't. We are waiting for them to pull out the information that we need

Review Source
 
 

Ruth from Uniting with you home care
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

I️ get help from the great Axxess employees any time I️ need it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great customer service, very friendly and great product

Pros

My question are answered fast and with professional knowledge. Help me to get set up for payments, I love the billing system

Cons

The signature for nurses visit you be part of the monthly charge part of the whole package. I️ will like a department the help with cost report

Review Source
 
 

Flora from Alpha Healthcare Llc
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Customer services is extremely poor. They don't return your calls. It took about 10 phone calls and over a month to resolve a billing issue.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Axxess is easy to use. It is comprehensive. It is web based and very accessible. The oasis scrubber is also very helpful.

Cons

The reports are limited. Customer service is extremely poor. Too many billing issues. They like to charge for additional services not requested or needed.

Review Source
 
 

CHINWE from ZOEY HEALTH SERVICES INC.
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Zoey Health Services Report/Experience With Axxess.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Let me share my recent experience with you.My biller does not know that medicare has new measures on home Health Agencies now on 'Rap Suppression'. Axxess billing dept.,put one of my patients on Rap Suppression by name Elnora Jones due to over late rapping. That not withstanding, a repeat late rap on the same patient occurred again and medicare implemented rap suppression.This is why I am demanding a refund and termination of their contract whether I breached the contract on not. I am still with Axxess home health system but not with billing dept. Axxess billing dept.does not have good reputation, if nothing is done to correct them, it is going to affect Axxess in general because 3 of my friends pulled out of axxess because of how the billers handled their problems.

Pros

Axxess is a complex organization big enough to contain almost everything required for a smooth running of Home Health Agency. Supper customer service ready to talk to you 100 times a day solving problems with happiness.
There staff takes correction without frowning, makes amend their mistakes without victimizing there customers.
In fact, this is a good quality with Axxess staffs they know that "Your customer is always right". I am talking with experience.
Where I have problem is the " Billing Department".

Cons

The Billing department has to be re-structured. More experienced billers are needed, and or frequent up dates through in -service training are required of the billers to be current.Secondly, they are not suppose to be harsh and rude when addressing a frustrated customer whom out of Axxess billers mistakes and in-experience made the customer loose money.This bad attitude to work makes them not to realize their mistakes and carelessness so they are not ready to change quite unlike Axxess software staffs. Obstructing business cash flow is dangerous.

Review Source