--- title: "Axxess Home Health Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Axxess Home Health. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Axxess Home Health is a good fit for you!" source_url: "https://www.softwareadvice.com/home-health/agencycore-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Home Health Care Software](https://www.softwareadvice.com/home-health/) / [Axxess Home Health](https://www.softwareadvice.com/medical/agencycore-profile/) / Axxess Home Health Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/agencycore-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/agencycore-profile/alternatives/) # Axxess Home Health User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 313 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.1/5 - Value for money: 3.6/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 183 reviews (58%) - 4 stars: 60 reviews (19%) - 3 stars: 24 reviews (8%) - 2 stars: 24 reviews (8%) - 1 star: 22 reviews (7%) ### Most mentioned pros - Sometimes it works, sometimes it even bills correctly. - Ease of use and the many dashboards that help with tracking performance on key measures. - What I like best is the patient face sheet module. ### Most mentioned cons - They are quick to give you the cold shoulder when you notify them of canceling services, but even quicker when it comes to continuing to charge you for offline services even though you've terminated services months before. - More recently, we come to find out that they were again continuing to charge us, saying that we were past due 2 months… I'm even currently on the phone with their customer service team and have been on hold for going on 33 mins now, saying the wait should be 1-2mins after they hear back from the accounting department. - I don't believe they will assist me further with this cancelation and may even begin charging my children at this point. ## Axxess Home Health customer reviews Showing reviews 1-25 of 313 (page 1). ### Easy to use but can't be customized - Overall rating: 4/5 - Reviewer: Kehinde J. - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Navigation from screen to screen is easy and helps keeps task manageable. Messaging qualities are great for communication with different staff members within the agency #### Cons Reaching out to customer support is a headache and very much time consuming. Will be on hold for an hour at a time and may not even get accurate information. --- ### New axxess oasis charting - Overall rating: 4/5 - Reviewer: denise p. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Went to chart on a hha supervisory visit and regular nurses note uploaded instead. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Previous visit feature. Especially wound care manager. Ease in charting wound care everytime when there are no changes. #### Cons Glitches to be ironed out in the new oasis. I was just getting comfortable with the 2017 notes and now have to adjust to the new system. --- ### Generic Lower Priced EMR system - Overall rating: 3/5 - Reviewer: Marina B. - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall affordable lower end of the EMR systems, very commonly used in the home care industry, get what you pay for kind of a program. Fulfills all of our basic needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to use, and easy to educate those on field visits along with those in the office. Recently underwent a transition of EMR software from one to another and was easier to input new information into axxess in comparison to our previous EMR vendor. #### Cons Horrible customer service. They go through periods of not answering or answering but the tech on the line does not know what the question is and/or what our home care needs are to properly answer --- ### Needs Improvement - Overall rating: 5/5 - Reviewer: Jason G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered Overall, We are happy users of Axxess and they have been a great EMR partner. If they could just institute more frequent updates to the basic functionality to make the software even better and more thoughtful I would then be able to give a 5-Star review. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Windowed environment provides intuitive ease of use, anyone that is familiar with the basic operation of a Windows or Mac computer will find it easy to learn to navigate Axxess. However, Some basic functionality is lacking enough to be more than just an aggravation. Axxess training videos are excellent and much appreciated. #### Cons Orders Manager - With CMS, and Managed Care payors strict guidelines about timely signatures, the lack of document age, as well as the ability to easily document attempts to have documentation signed is a major flaw causing the need to build an outside tracking system which needs to be reconciled daily. Billing Manager: Batch remittance feature would be nice for managed care insurances. Ability to pre-select claims that should be split up by G-Code for easier billing with managed care (e.g. Medicaid requires authorization number for PT, ST, OT visits and those need to be billed separately from SN and HHA visits [which also require an auth. #]) Record Highlighters: All windows showing "lists" should have the ability to highlight records for easy viewing (like in the billing manager windows) Better Navigation: When viewing patient specific records in the billing manager (or other windows where applicable) there should be a link to tie back to the patients chart, as opposed to opening the charts window and searching for the patient. Patient "Vital Statistics": It would be nice to have an easier way to access patient information such as ICD-10 Codes, Address Information, Insurance numbers, SS#'s, etc. for quick copy so that they can be easily pasted into other billing applications and portals. As opposed to going to multiple windows to find the information, or edit screens where vital information could be accidentally deleted. Message Searching: Axxess Mail feature should have the ability to search mail by subject, by patient, by recipient, by sender, or by date. General Searching: All windows showing lists of records should be searchable including all windows of the orders manager. Patient Visit Guide: A special form/window should be created in the software where the case managing RN could document visit specific information such as, location of patient (where to park, what door to go to, etc...), patient specific visit preferences, and other relevant information about the visit for ease of communication between RN's and other staff about the patient. --- ### Sam S.'s review - Overall rating: 5/5 - Reviewer: Sam S. - Product usage: Used unspecified for unspecified - Reviewed: January 2012 - Review source details: This review was submitted organically. No incentive was offered Our company is a commonly owned group of home health and hospice providers located all across Texas. Because we were not pleased with all the double data entry and lack of features and functions provided by our previous provider, the company assembled a team of 16 home health agency software systems users: from the markets where we conduct agency operations, composed of each agency role; i.e. intake clerks, nurses, administrators, and billers, from all over the company; to objectively research the platforms and to choose the best platform to support the overall growth of our agencies into the 21st century. Before using Axxess Agencycore, we used HealthCareFirst, and reams of paper forms and spreadsheets. We use the browser-based version of Axxess so every update is immediately available. We purchased Axxess in August 2011, after an extensive process beginning in the summer of 2011. Our statewide team of HHA pros performed a search of national scope that included all of the most prominent providers of Home Health Agency Point of Care, Administration, Scheduling and Billing software. Our ‘final four’ included industry mainstays. The final four consisted of: 1. A large, well-known hospital based home care system. 2. A well-known home health platform which also has as an affiliated nationwide home care agency group; and 3. A heretofore-leading web based platform system, which has become a market leader since 2006. (This candidate was our pre-research favorite.) 4. Axxess After participating in demonstrations of features and functions from all the vendors and applying consistent testing based on common criteria involving the top 4, we narrowed our list down to two (eliminating #1 on the criterion of functionality, monthly recurring, and implementation costs). We then conducted a semifinal round, pitting the two browser based systems on a head to head basis- We then applied ourselves to another round of demonstrations, this time pitting #3 vs. Axxess, head to head. The team was utilizing the predetermined criteria to assess the platform’s features and functionality. The implementation went smoothly, with training happening simultaneously. It took just over 60 days. It is easy to use with point and click and usable with tablets, iPads and laptops, as well as desktop Macs and PCs. After the second round, an informal team discussion was held, with all team members present. Because of our commitment to the process we had agreed to follow beforehand, the ultimate choice was put the decision to a vote of the team. The team voted overwhelmingly to choose Axxess, even though, at the outset, the company leadership had actually been leaning towards choosing #3. This choice was a lot more clear-cut than we had anticipated. We consciously chose Axxess over #3, which is a prominent browser based platform, which has been a market leader in the home health industry since 2006. Due to our thorough and deliberate due diligence process, which included in its scope the most prominent vendor platforms in the US Home Health Agency Software Market, we are convinced that Axxess has emerged as the clear market leader. We chose Axxess over the other finalist because it not only is competitively priced, but also reflects a customizable workflow orientation, and is comprehensive in scope. Axxess utilizes the most up to date .Net technology and provides the easiest route to efficiency and productivity through formal, attentive training of all the platforms we examined. An extra bonus is the attitude of Axxess’ trainers and customer support employees towards its customers. The Axxess Team is refreshingly enthusiastic and helpful. The Axxess culture is inviting, and their employees’ attitude towards their clients is encouraging. Axxess is enabling us to increase profitability. The company's 4 licensed agencies migrated to Axxess in September 2011. The migration was conducted over the course of a complete patient episode (60 days) by inputting into Axxess all our recertification patients from our previous platform, which did not have Point of Care functionality. Our CEO commented that this was the smoothest migration between platforms he has ever experienced in his 20+ years of home health agency experience. We are thrilled to be an Axxess client, and among the growing number of Axxess User Community members. Our confidence and efficiency provided by this change has enabled us to move forward in acquiring additional agencies in other regions of Texas, as well as to foster the continued growth of our current patient/client base. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 --- ### Very Poor Product Very Poor Service Do Not Recommend - Overall rating: 1/5 - Reviewer: Kelley M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered This is the worst experience and has cost our company citations, money, employees, revenue, time, and much more. Please really do your research. They also have many "add on's" they get you with them then say oh yeah you have to pay extra for that! buyer beware. This company has very poor ethics and is managed and run poor. The CEO is obviously not interested in good business but only bottom line. We have contacted our attorney and the OIG, as well as BBB and Attorney General. It will be a long process but worth it to expose these poor practices. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There is truly nothing good to say or recommend. This product is a failure at every end. We have a lot of empty promises and tons of people who don't even understand their own product that say they will fix the issues and never do. #### Cons The software does not integrate with itself. They make multiple updates daily and do not tell the users and the updated to not function and make other parts of the system fail. We are not able to train anyone on the updates because we are never told about them. When we call customer service the people there don't know how the system works and every single time we are told "it's the browser you are using" weird how it's that every time but it's really not. It's actually your software not integrating. Your program doesn't speak to itself well. Your team does not understand individual State regulation and law, You force your own understanding of compliance and ethics through your software and this causes the company to receive citations when the State comes to audit. The state has advised us to get a new software and we are. As you know we can't switch that quickly with all of the changes. The customer service people are rude and not trained and unable to help, we are told the will "call or tell the supervisor" no one ever calls back. We have many charts we can't bill because we can't fix them. We even had a representative from the State of Colorado call you! you argued with HER!! what company does that! This is the worst company as far as customer service, product, ethics, values, practice, and overall anything #### Reasons for choosing Axxess Home Health We were lied to and told it had functions that it did not. We were told it had pediatric notes for physical therapy and occupational therapy #### Reasons for switching to Axxess Home Health They had 2 systems and we felt information was getting lost, we were trying to get a more modern system all inclusive --- ### Therapy staffing company for Canyon Creek Home Health - Overall rating: 2.5/5 - Reviewer: Clay W. - Industry: Hospital & Health Care - Product usage: Used unspecified for less than 2 years - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2.5/5 - Functionality: 2.5/5 #### Pros Its easy to use and simple. Some of your webinars are quite useful. Thank you for this. #### Cons 1)Why, Why WHY do you send so much marketing information to us?? We like the software fine. We already pay for it. Why do you think you need to sell it even more? 2) THIS: I've been doing some chart reviews and noticed a few things from my PT's notes. Daily note issues: No place to add narrative under Homebound Status. Several of our companies have had audits and been dinged for this when clinicians aren't adding at least two reasons for HB status. One should based on the disease process and the other on a functional deficit that makes them homebound. The explicit instruction from the Home Health section of the APTA is to include items such as dependence on caregivers for management of assistive devices, supervision due to cognitive issues, etc. I would like to coach my clinicians to add this somewhere in the narrative or to ask Axxess to allow this. Any suggestions? How are other clinicians addressing the goals in their notes? While there is a 'progress made towards goals' section, I wasn't able to get the goals to copy and past into the narrative of my notes. No section to document coordination of care between disciplines, family, MD or ALF staff. I added this to the narrative but it would be great to cue the clinicians for this. Discharge summary: This is a light functional eval but without a treatment note, space for vitals, etc. Is there supposed to be a daily note attached to it? No way to compare progress since admit or towards goals. No place to document coordination of care for d/c planning - I added this to the narrative No cueing for discharge instructions to patient. Here is a response with tips from another admin here in the valley who uses this system: - Home Bound Status: it will flow over from the nursing assessment and must be modified there. This can be accomplished through staff training as well as quality assurance activities when processing the 485. -Goals can be copied and pasted from the therapy assessment. Go to the patient's chart, then the printer at the right of the assessment, then copy and paste onto your note. It will be on everynote there forward so long as you select the "copy previous note" from the upper right hand section of your note. -Communication comes through the communication tab in the patient's chart. You can select who you want to be included. This proves communication between disciplines. It goes out as secure emails to each person you select. I love this communication. - When you select the "view previous note" it will pull over the note you select so you can compare progress. - Yes, there is a discharge note per discipline, or you can use a regular therapy note. -Discharge instructions to the patient are on the discharge or transfer summary. You can build templates to drop down frequently used verbiage or use the templates already loaded. I don't like the templates - too wordy. #### Vendor response Dear Clay, Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer’s the best experience possible. We will have one of our success coaches reach out to you to assist with the issue you are experiencing. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters. Thank you for choosing Axxess! Sincerely, Your Friends at Axxess Replied August 2015 --- ### Support is nearly non-existent - Overall rating: 4/5 - Reviewer: Chuck M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Terrible customer support #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Sometimes it works, sometimes it even bills correctly. #### Cons Monthly glitches in the software and no support when you need to fix the issues. --- ### TERRIBLE - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros dashboard is easy as well as layout of software is easy but other than that it is not worth the money. #### Cons crooks - charge more every month and keep finding ways to increase the monthly rate.. STAY AWAY! it takes too long for clinicians to document, evv signatures cant be removed, etc... --- ### Frequent issues - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used other for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Pretty easy to use, mobile to desktop sync is decent, cut and paste feature available and easy to use. #### Cons I have noticed that the narrative notes are editable by other with admin rights. As I am the nurse signing for the information, others should not be able to change information. This is illegal. --- ### Great software for a low price! - Overall rating: 3.5/5 - Reviewer: Aneesha P. - Industry: Hospital & Health Care - Product usage: Used unspecified for less than 2 years - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 2.5/5 #### Pros Ease of use! I also like the help tool it is very useful in the orientation of new employees. #### Cons Visit verification does not always work for our clinician. We have a lot of complaints that they are unable to obtain a signature especially on iPhones(and we are now charged for a service that does not always work). I have had at least 3 occasions where their server was down and we were not able to access patient information. When I called in all they could offer me was to have all charts printed just in case situations like this occurred. I wasn't to pleased with this because if I wanted to have manual charts I would not have computer charting. It has to be a better back up plan or something different they can do to ensure chart access at all times #### Vendor response Dear Aneesha, Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer’s the best experience possible. We will have one of our success coaches reach out to you to assist with the EVV. Issues such as these might require you to upgrade your mobile operating software. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters. Thank you for choosing Axxess! Sincerely, Your Friends at Axxess Replied August 2015 --- ### It is Simple - Overall rating: 2/5 - Reviewer: Violet T. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In its simplicity, it is very step intensive, it does not think for itself. Everything it does has to be directed by the user, at the simplest level. A good system would let you set up preference at one time for each insurance and then the system would take that information and use it to simplify the steps. This system does not! For billing you have to manually create every claim, for every patient. It does not allow for mass billing, of billable visits, or multiple claims at one time. What I used to be able to accomplish in a day with my old system now takes me weeks. In this system, you cannot search by invoice number or track anything accurately. When you post a payment, you do so in each claim, and you physically have to go back in, find the claim and mark it paid. Everything is simple, not hard, but I might as well go back to paper. Everything has a work around, because nothing works the way it was intended! Very, very frustrating, especially on the accounting! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Its Simple to learn #### Cons See the review.... --- ### Need Updates - Overall rating: 4/5 - Reviewer: Kimberlee G. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros System is User Friendly for the most part. Provides a lot of reports (would be nice to custume some agency specific reports) Wide variety of customizable Templates #### Cons Need central calendar with interactive ability to move patients between staff without having to "reassign" each patient one by one. Need a form of "progress towards goals" documentation with use of clinical pathways/nurses notes/yTherapy notes Biiling for other pay sources than Medicare should be simplified Forms should be more customizable. Upcharges for every improvement that should be made anyway (i.e offline charting, visit verification, billing, CAHPS) --- ### Great Technical Support & Resource/Educational updates/Bloggs - Overall rating: 4/5 - Reviewer: Sarah C. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered With Axxess, i know that my Agency will not be left behind with what is new/what to expect with a rapid changing rules Medicare. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Technical support is sensitive to our needs. Axxess continually innovates of ways to help us efficiently. They are not perfect, but definitely listens to us, their customers... Educational Resource Center & their bloggs are a great support for Homehealths to be updated with rapid changing rules in Medicare. #### Cons Plan of Care: Pls find ways to be more accessible on goals of pts/tracking of which goals was taught by each discipline. We need more webminars for specific Disciplines: RN's documentation & /PT/OT/ST/MSW --- ### Although we like the software it needs a lot of improvement. - Overall rating: 3/5 - Reviewer: Camelia M. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered It's a shame that every time we add a service like dde, evv, chaps we had to pay extra. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I believe this software it's somewhat easy to use. The service people are very nice and very helpful. #### Cons Most financial reports are not accurate. Also it needs improvement with frequency. We tried to schedule the frequency for OT and PT and because it was not on the Oasis it will not show up therefore bringing those little triangles at the left side of the screen up. Call several times about the financial reports and no one seems to know exactly how to read them. --- ### Crooks basically - Overall rating: 1/5 - Reviewer: Faisal I. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered It takes too much effort to watch over these people who are not trust worthy at all. I plan on switching as soon as my contract is up. They renew contract for every little change you make to the agreement locking the client up for another whole year. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Software is decent but service and people working for the company aren't. Other than that most of the other software can do same things as well. #### Cons Accounting Department is a rip off - with really long wait times trying to get a hold of them. They overcharge every month! they also force you to buy products that are not needed, i do not need Evv or dde but i need to purchase it and pay it every month to use the basic product which is total rip off. --- ### Chimatara E.'s review - Overall rating: 5/5 - Reviewer: Chimatara E. - Product usage: Used unspecified for unspecified - Reviewed: October 2013 - Review source details: This review was submitted organically. No incentive was offered Goodhope Healthcare is a fairly new agency. We looked into other software because our goal was to start using software from the first day we received our Medicare certification. Being new in business, cost and quality was important to us. We looked at and evaluated other software. We looked at their Terms and Conditions even after the trial period. When the company is up and running, we will need a software that delivers everything and makes home health easy and affordable. Of course, being a new agency, we need a software company that will help us and grow with us. The other two systems that we tried cannot deliver all we needed. When we discovered Axxess, the staff was friendly at first contact, which always make a good impression. They were able to meet all our needs, and they have been there to help and teach every time, even without cost. They worked us through everything and always reassured us that they could help with any issues that arose. Their staff is friendly and knowledgeable, they are very supportive, and they are friendly to everybody. For any problem that we have had, they either have had the answer, or they have gone out of their way to find the answer. With Axxess you do not need a large staff to run your agency, you can leave the country and still manage your company with your laptop. Axxess is user-friendly, you can learn Axxess quickly, and you care monitor every aspect of compliance issues with Axxess. We are very happy with Axxess and will not try any other software. We have found Axxess to be the best, and they have delivered everything that we have needed or will need. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Review - Overall rating: 4/5 - Reviewer: Glynis W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ease of use and my husband liked the billing system #### Cons Trying to call into Customer Service, I have been left on hold for over an hour on several occasions. #### Reasons for switching to Axxess Home Health Growth of our company --- ### Poor customer service, updates disabled the ability to use the tablet in the field. - Overall rating: 1/5 - Reviewer: Kathleen H. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered This is not a good software for home health. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons Poor customer service. I was on hold for over 2 hours. They implement updates at 3pm on a Friday when no assistance is available; they do not prepare users for the updates. Physician orders are impossible to do in the field, medication profiles cannot be updated and signed in the field on a tablet. --- ### Axxess Home Health - Overall rating: 5/5 - Reviewer: Miriam K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like best is the patient face sheet module. Its so simple to put patient information. #### Cons it easy to maneuver. The step by step is easy to teach and very understandable. #### Reasons for switching to Axxess Home Health Purposely for features and making it easy to navigate, and Axxess Care for staffing. --- ### I think it's the world best home health software - Overall rating: 5/5 - Reviewer: Rayon R. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered Vancouver Home health Care Agency (vhhca.com) has been working with Axxess since 2014 and we are very happy to be in association with Axxess …At Axxess.com tried them on for size you want regret it.... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I know I can't keep this software to myself but as much as I love it I have to recommend it to anyone who mentions software for their business and home health. --- ### Good Quality - Overall rating: 5/5 - Reviewer: Zaida B. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered I I think Axxess is a good product that greatly facilitates my work as QA. Very easy to use. I have used Axxes for about 4 years and I think it is generally very good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You can use it anytime, anywhere. Webinars #### Cons I do not like it when you guys make updates to the system during our the office hours.Because the system gets very slow. --- ### Customer services is extremely poor. They don't return your calls. It took about 10 phone calls and over a month to resolve a billing issue. - Overall rating: 2/5 - Reviewer: Flora I. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Axxess is easy to use. It is comprehensive. It is web based and very accessible. The oasis scrubber is also very helpful. #### Cons The reports are limited. Customer service is extremely poor. Too many billing issues. They like to charge for additional services not requested or needed. --- ### Overall, it's Awesome. - Overall rating: 4/5 - Reviewer: Maya F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not at this time! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Axxess is always a friendly user experience. Its has an easy layout and the Customer Service Reps are easy to contact. #### Cons There are many menus and sub menus within menus. It can be frustrating remembering where everything is. --- ### Review - Overall rating: 4/5 - Reviewer: Robert V. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 1.Pricing 2. Easy to learn 3. initial phone support is helpful 4. Dashboard allows for quick reviews #### Cons 1. glitches, when we call them in, we never hear back from tech support 2. Accounting for the most part never returns phone calls 3. Logging in/out between programs ## More reviews [Next reviews](https://www.softwareadvice.com/medical/agencycore-profile/reviews/?page=2) --- Axxess Home Health Reviews, Pros and Cons - 2026 Software Advice