Axxess Home Health vs WellSky Personal Care

RATING:

4.1

(316)

Axxess Home Health has 316 reviews and a rating of 4.11 / 5 stars vs WellSky Personal Care which has 260 reviews and a rating of 4.43 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.1 (316)
4.4 (260)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
3.5 / 5
4 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
November 8, 2023
April 8, 2024
Pros/Cons
  • Pros

  • I was also quite impressed with the proactive customer service approach in which they repeatedly contacted me to ensure my question was answered.
  • The number of reports available to run is outstanding. Nurses love the app for their phones, everything is at that fingertips.
  • Cons

  • This bad attitude to work makes them not to realize their mistakes and carelessness so they are not ready to change quite unlike Axxess software staffs. Obstructing business cash flow is dangerous.
  • We got different answers from different staff, depending on who we spoke with. Very frustrating especially when you have payroll to worry about.
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  • Pros

  • The reminder and notifications options are fairly robust. Their Mobile app, is important, and works decently well.
  • Navigation is super easy as you move around the site. The ability to integrate home care and care management in one system is so valuable.
  • Cons

  • Can be slow at times, hard to track old client/caregivers, reporting used to be limited but they just released a new version.
  • Costumer service is very bad , you have to send emails in order to communicate with them.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A

FrontRunners

2020

Advisor Recommendations

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15 Recommendations
16 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos