AlayaCare is a cloud-based home health care platform for midsize to enterprise-level home care agencies and providers. Features include clinical documentation, back office functionality, remote patient monitoring, client and family portals and mobile care worker functionality. The solution supports non-medical, therapy, nursing and personal aide for companies in Canada, United States and worldwide.

Clinics can create custom forms to meet their speciality requirements. The family portal feature keeps families connected and allows patients to video conference with their family doctor. The Remote Patient Monitoring (RPM) feature provides pre-configured remote plans and workflows by chronic conditions.

AlayaCare is a HIPAA-compliant solution that stores entire patient medical records and clinical data in an encrypted cloud storage space. Both medical professionals and patients can access AlayaCare on their mobile phones and tablets via the mobile app to view schedules and appointments, reschedule bookings, communicate, route details and more.

Main dashboard
Main dashboard

Main dashboard

Mobile app schedule

Mobile app schedule

Mobile app shift offer

Mobile app shift offer

Employee finder

Employee finder

Schedule & Route optimization

Schedule & Route optimization

Schedule & Route optimization 2

Schedule & Route optimization 2

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



19 Reviews of AlayaCare

Overall rating

4.5 / 5 stars

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Showing 1 - 19 of 19 reviews

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Jennifer from MSC

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Responsive and Rapidly Improving

There are great opportunities to streamline and maximize efficiencies in our workflow; I'm seeing a bright future with developing opportunities to support quality, human resources and risk management through the AlayaCare platform.

Pros

We onboarded in a hurry, without dedicated staff while AlayaCare team was in an earlier growth phase. What I like now-today, is that many of the gaps have been identified and are being filled; It's becoming more user friendly for organizations without in-house tech/data support staff; Team is passionate about what they do, and there are specialists to address gaps and provide development on the fly, so to speak.

Cons

Because we onboarded fast, when AlayaCare Team was considerably smaller and newer than it is now, it was not easy to connect with the people who could specifically address our challenges; We've had particular difficulty with the accounting function; Generally, because data can be filtered and sorted so specifically, it's hard to know what's missing or wrong, and it can take some time to recognize and then track down discrepancies.

Review Source: Capterra

Jessica from Tillsonburg & District Multiservice Centre

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Alayacare Review

Pros

The options in Alayacare are endless. There are so many area's available in the software that help us capture the optimal amount of information needed to care for our client's

Cons

I am new to using the software in my position so I have not developed or found any area's yet that I do not like. It all seem's to work for me for what I use it for.

Review Source: Capterra

Falan from St Joseph's home care

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Conference review

Amazing atmosphere, can tell everyone loves to work here. Great set up to Conference, very welcoming. You can tell they live what they do and have the passion.

Pros

Easy to use, training feature great.
Clinical aspect is amazing.
The product is very future oriented. Which is so relevant in today's care.

Cons

There was nothing I can really pinpoint.
Only concern I would have is switching software within our company.

Review Source: Capterra

Jami from Helping hands

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great

Theres so many opportunities with the software to make your business better.

Pros

In real time, time keep, data and the newest features to making the system better

Cons

Sometimes can be slow and frustrating when working in a busy setting

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Implemented this SaaS solution for several projects...

Pros

It was easy to work with the team from discover to implementation to deploy this to solve a few business problems across multiple healthcare channels.

Cons

As with most software implementations, user scenarios and decisions need to be made upfront, having a team that can guide you through the pros and cons of choices is useful.

Review Source: Capterra

Joanne from Acclaim Health

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

System is "down" or unable to access far too often

Not having to return to the office to record or access notes

Pros

It's online and I can type notes in about clients/access notes remotely - no paper files. I have to type more to get my review listed.

Cons

It's frequently "down"/offline/unavailable to access, does not provide grouping of my data for my program, is very nursing specific and I provide other supports, there are too many areas that are irrelevant for my job/not accessible to me that show up as options to click on when I access a client. This just makes it harder to "know" my way around the system - which is a waste of time and taxes patience.

Review Source: Capterra

Response: AlayaCare, AlayaCare

December 2017

Thank you for your review, Joanne! The team here at AlayaCare values your feedback and will continue to work hard to improve your experience.

Naresh from Saint Elizabeth Healthcare

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2016

Left a good impression and still impressed

The team is very collaborative and supportive of their Client's. They will go the extra mile in covering any gaps, including on the client side to ensure that the launch is successful.

Pros

Current technology and is extensible. Client Feedback does drive the development. The CS team is there to support our needs. I've completed my third implementation of AlayaCare at Saint Elizabeth, for our Elizz brand, Clinical Pharmacy, and Nursing

Review Source: Capterra

Naresh from Saint Elizabeth Healthcare

Ease-of-use

Value for money

Customer support

Functionality

December 2016

Left a good impression and still impressed

Comments: I loved the collaboration with the entire team from the Client team down to their development and technology folks. The team from Customer facing to the development staff is really solutions oriented and they can keep it light and lively. Pros: Current technology and extensible. Client Feedback drives the development

Review Source: Capterra

Kelly from Carepartners

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Way to go Les!!!

We have had an awesome experience with our PM Les!!!! Les has been very attentive to our organizational needs and has taken our requests forward and into production. Looking forward to seeing our recommendations in the 'live' environment.

Review Source: Capterra

Dave from CarePartners

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Review of Alayacare

We have had an awesome experience with our PM Lead Les.

Pros

Ease of use and the fact it is web based

Review Source: Capterra

Tammy from Access Healthcare Services Inc.

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Excellent experience with Alayacare!

Alayacare has an excellent product, that meets many needs in the community healthcare sector. They are readily available to support, trouble shoot, educate and encourage our success in the use and understanding of their product. I very much appreciate their effort to improve their product every opportunity possible.

Pros

Support, Support & Support :)

Cons

Downtime for App and/or Chrome.
Scheduling in the nursing requires some attention, which is currently being improved. This too could be a pro as, Alayacare cares about the usability and quality of their product.

Review Source: Capterra

Serghei from Saint Elizabeth Health Care

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Innovative and execution focused

I had a chance to get involved in AlayaCare project for Saint Elizabeth starting with the proposal phase. The product showed lots of potential at that tie and the team inspired the confidence they can deliver upon the promise. One year down the road I am quite impressed by how much have been delivered and by the excellent customer relation and support provided by the AC team. Special thanks to the support staff.

Pros

Fresh interface and great usability. Continuous focus on innovation. Highly customer focused.

Cons

Being a start-up there is catch-up needs to be done on certain features in order to match up with mature offering on the market.

Review Source: Capterra

Louis-Martin from Polytechnique Montreal

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Homecare software solution built for analytics

I have been working with the Alayacare Labs to develop next generation of homecare routing and scheduling. The data available from the plateform is enabling the next generation of analytics tools.

Pros

Integrated solution that will support advance analytics

Cons

Still a bit young

Review Source: Capterra

Drew from Venture Forthe

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Alayacare Review

Very informative conference underlying some of the major challenges faced by industry organizations.

Review Source: Capterra

naresh from Saint Elizabeth

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Left a good impression and still impressed

I loved the collaboration with the entire team... The team from customer facing to the development staff is really solutions oriented and they can keep it light and lively.

Pros

Current technology and extensible. Client Feedback drives the development

Cons

listening to neil. although he is a good talker.... he needs to take a breath and allow the listener to say something... :-) -- neils a good guy.

Review Source: Capterra

Lori from Bellwoods Centres for Independent Living

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Transformational Solutions!

Alayacare has an in-depth understanding of care delivery needs of home care and community care. Their solutions are elegant and intuitive to our needs. Their customer services is exceptional!

Pros

The opportunity to provide better care to our clients, improve quality through our technology solution, Reduce costs through decreasing reliance on manual processes, reduce administrative burden, better analytics, increase our accountability to funders and clients in the future.

Review Source: Capterra

Candace from Saint Elizabeth

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Working Together

AlayaCare works with their clients to meet the agencies goals as if they were their own. CSM Courtney Sutherland and Tim Van Meer work together towards mutual goals and collectivley we celebrate on the success of the projects.

Pros

Live Time

Cons

Current scheduling recurrence rules

Review Source: Capterra

Shiwani from Saint Elizabeth

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Amazzzzzzing AlayaCare!!!!

Awesome, Amazing, AlayaCare first user conference so far. Looking forward to 2 days of great learning and networking.

Review Source: Capterra

Randi from AlayaCare

Number of employees:  51-200 employees

October 2017

Review Source: GetApp

Displaying 1 - 19 of 19 reviews