AlayaCare Software

3.94 / 5 (103) FrontRunners

Our advisors have recommended this product 2 times in the last 30 days

About AlayaCare

AlayaCare is a cloud-based home health care platform for midsize to enterprise-level home care agencies and providers. Features include clinical documentation, back-office functionality, remote patient monitoring, client and family portals, and mobile care worker functionality. The solution supports non-medical, therapy, nursing, and personal aide for companies in Canada, United States, and worldwide.

Clinics can create custom forms to meet their specialty requirements. The family portal feature keeps families connected and allows patients to video conference with their family doctor.

AlayaCare is a HIPAA-compliant solution that stores entire patient medical records and clinical data in an encrypted cloud storage space. Both medical professionals and p...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

103 Reviews of AlayaCare

Average User Ratings

Overall

3.94 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(33)

33

4 stars

(40)

40

3 stars

(23)

23

2 stars

(5)

5

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 103 results

May 2021

Kristin from AmeriCare Medical Inc.

Verified Reviewer

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Best Homecare Software

Our company has increased its billing turnaround time through this system. We have also made our field staff happy by making everything real time (including ensuring that they get paid on time once paperwork is submitted).

Pros

The ease of use by internal and external staff is amazing. They are constantly looking to improve the software to make it even better (if that is possible).

Cons

The data exploration was cumbersome in the beginning as it has a lot to offer. With that being said, once you get familiar with it, it actually isn't as difficult as originally anticipated.

Reasons for Choosing AlayaCare

We chose AlayaCare due to the ease of use for our external staff as well as all of the data reporting features.

Reasons for Switching to AlayaCare

Our other software did not have any features that were beneficial for our external staff. The internal staff had to complete everything on the back end. This system allows EVERYONE to be involved.

December 2020

Emily from First Day Homecare

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

More of a Partner than a Vendor

Our experience with AlayaCare has been great. We have no intentions of switching to another provider. The AlayaCare team is committed to making the platform work, and work well, for their customers. If there's been something that we've needed, they've ever helped us to get it, or given us clear timeframes on when those items are road-mapped to be developed into the system.

Pros

I absolutely love the customizable form builder and the workflows that can be adjusted related to those forms. It has allowed our business to create our own solutions to situations that are specific to our us. The drag-and-drop scheduling is great as well. Our new scheduler picked up on the system after 30 minutes of training on his very first day, and was able to start helping out our team right away. I also love the shift offers that can be sent out directly from AlayaCare. We send texts directly to multiple staff members for open shifts, and it is a huge time saver for us. The Waystar integration has been a blessing to us as well for sending our electronic claims to Medicaid. We can click a button in AlayaCare and our claims are received by Waystar instantly.

Cons

The medications module. I cringe when I get a new or changed medication. It is time consuming (many fields are marked as required), and in current state, we are not able to make simple changes to meds such as changing the administration times of a medication without first discontinuing the med altogether and then re-entering the whole thing. The meds module also seems to load much more slowly than other modules in AlayaCare, so I often am sort of waiting for the page to load with my most recent changes.

Reasons for Switching to AlayaCare

Primarily the forms builder was what did Savii in for me. They do not have a customizable forms builder, so we would have been stuck with using all of their current forms, and stuck waiting on them every time we need small tweaks to our forms. As soon as I found this out, I was still in implementation with Savii, I called AlayaCare and made the switch.

December 2020

Anthony from Lifeline Homecare

Company Size: 201-500 employees

Industry: Individual & Family Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

December 2020

Too top-heavy

Frustrating. I see the potential but the execution right now is not good overall. The Data Exploration module for large periods of time has been unusable, and our company lives and dies on reports to our funders. Whenever I complain about the data exploration problems, they offer solutions for a very hefty fee. This should be something they're fixing, not us.

Pros

Employee tracking can be incredible. However, in areas with limited internet access, the off-line mode can be extremely unreliable. Data Exploration is intuitive and easy to use. Integration with other services can be a godsend.

Cons

The one-day delay between data input and access to data exploration is a killer and inhibits all aspects of daily business, sometimes adding a week to an otherwise 30 minute process. The off-line mode for caregivers is unreliable and clumsy to use. Technical support is too bureaucratic, requiring multiple zoom meetings when a simple email exchange should suffice. I always have to repeat the problem multiple times, as often as ten, before getting an answer. More often than not, the answer is not a solution, but a promise to address it. Zendesk does not seem to be coordinated with the internal workings of Alayacare. To date I have not gotten an actual solution to a problem from Zendesk. Note tho, I am an advanced user and my problems are usually systemic. The last "solution" I got from Zendesk was not to use math in reports. Needless to say, all users need math. Data Exploration to a large degree does not work. It has been better of late, but for several months it crashed every morning with Alayacare witnessing it and having no real solution other than to use less math.

Reasons for Choosing AlayaCare

Most of the other companies seemed to have a philosophy of in-home nursing, which we are not. This created gaps in our ability to bill existing state-funded programs that they could not resolve. The Data Exploration aspect of Alayacare, as sold, stood out.

Reasons for Switching to AlayaCare

To more accurately track staff in the field and streamline billing and collection with new providers.

February 2020

Bobbi from Community Advantage Rehabilitation

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

February 2020

AlayaCare software review

Pros

The mobile software that be used on a smartphone is great. Love that it links to clients address and phone number. Clocking in and out feature is great.

Cons

Would be more helpful if different client statuses could be colour coded. i.e. discharged clients in red etc. On the desktop mode it requires many clicks to get where you need to get to.

Reasons for Switching to AlayaCare

Did not have the support we needed to continue to expand to APO and APR features.

December 2020

Mark from Jewish Family and Children's Services

Company Size: 201-500 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

December 2020

Upgrading our software experience

The largest business problem we were solving was selecting a solution that would allow ease of use for our field staff, including having all necessary forms online as well as allowing our hourly staff to use a mobile app to communicate with the home office.

Pros

I like that this software is web-based and can be accessed easily if you have the link and proper credentials.

Cons

Migrating data from our old system did not happen as expected. We assumed we could move our entire historical database over to ensure whenever we needed old information we had easy access to it. When it was time to do the data migration, we were advised that we had to truncate the history to a little more than 1 year.

Reasons for Switching to AlayaCare

Was not involved in the decision-making process.