AlayaCare Software

AlayaCare Software

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2

Recommendations

FrontRunners 2020

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About AlayaCare

AlayaCare is a cloud-based home health care platform for midsize to enterprise-level home care agencies and providers. Features include clinical documentation, back-office functionality, remote patient monitoring, client and family portals, and mobile care worker functionality. The solution supports non-medical, therapy, nursing, and personal aide for companies in Canada, United States, and worldwide. Clinics can create custom forms to meet their specialty requirements. The family portal feature keeps families connected and allows patients to video conference with their family doctor. AlayaCare is a HIPAA-compliant solution that stores entire patient medical records and clinical data in an encrypted cloud storage space. Both medical professionals and patients can acc...
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AlayaCare User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

3.5

Showing 1 - 5 of 103 reviews

Leighton

Company size: 11 - 50 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

August 2021

A good solution for most customers

Kristin

Verified reviewer

Company size: 201-500 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: GetApp

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Best Homecare Software

Our company has increased its billing turnaround time through this system. We have also made our field staff happy by making everything real time (including ensuring that they get paid on time once paperwork is submitted).

Pros

The ease of use by internal and external staff is amazing. They are constantly looking to improve the software to make it even better (if that is possible).

Cons

The data exploration was cumbersome in the beginning as it has a lot to offer. With that being said, once you get familiar with it, it actually isn't as difficult as originally anticipated.

Reasons for choosing AlayaCare

We chose AlayaCare due to the ease of use for our external staff as well as all of the data reporting features.

Reasons for switching to AlayaCare

Our other software did not have any features that were beneficial for our external staff. The internal staff had to complete everything on the back end. This system allows EVERYONE to be involved.

Emily

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2020

More of a Partner than a Vendor

Our experience with AlayaCare has been great. We have no intentions of switching to another provider. The AlayaCare team is committed to making the platform work, and work well, for their customers. If there's been something that we've needed, they've ever helped us to get it, or given us clear timeframes on when those items are road-mapped to be developed into the system.

Pros

I absolutely love the customizable form builder and the workflows that can be adjusted related to those forms. It has allowed our business to create our own solutions to situations that are specific to our us. The drag-and-drop scheduling is great as well. Our new scheduler picked up on the system after 30 minutes of training on his very first day, and was able to start helping out our team right away. I also love the shift offers that can be sent out directly from AlayaCare. We send texts directly to multiple staff members for open shifts, and it is a huge time saver for us. The Waystar integration has been a blessing to us as well for sending our electronic claims to Medicaid. We can click a button in AlayaCare and our claims are received by Waystar instantly.

Cons

The medications module. I cringe when I get a new or changed medication. It is time consuming (many fields are marked as required), and in current state, we are not able to make simple changes to meds such as changing the administration times of a medication without first discontinuing the med altogether and then re-entering the whole thing. The meds module also seems to load much more slowly than other modules in AlayaCare, so I often am sort of waiting for the page to load with my most recent changes.

Reasons for switching to AlayaCare

Primarily the forms builder was what did Savii in for me. They do not have a customizable forms builder, so we would have been stuck with using all of their current forms, and stuck waiting on them every time we need small tweaks to our forms. As soon as I found this out, I was still in implementation with Savii, I called AlayaCare and made the switch.

gillian

Company size: 11-50 employees

Industry: Individual & Family Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
2

Customer support

out of 5
2

Functionality

out of 5

July 2020

Feedback for ALaya

Pros

The graphics are better than old program. The addition of app for HSW's to use is good progress for us - allows HSW's to see info about clients in the field and clock in and out of service. Also it is easy to learn/use for HSW's and does not take much data - critical issue. I like that I can work remotely from home using the browser based program.

Cons

Unable to generate hard copy report of client file. During scheduling, the time involved in loading pages was originally hard to bear. The help (?) option has never provided me with information I am looking for - typically basic questions about where to find information or deal with status changes or the like. Using ON HOLD feature is cumbersome as you can only schedule one service at a time over an ON HOLD recurrence - it's nice that it keeps spot but adds weekly challenges to scheduling. During COVID our scheduling has been changing so much and we have been forced to change schedules every week. Due to challenge of scheduling over ON HOLD we have decided to simply delete all services for clients that are not currently getting services. When you take client off the Hold feature at end of month all previous cancelled services during that month are uncancelled - likely something to do with services being billed to clients at end of month? Other issues, I cannot easily copy all the notes for example in Care Provider Notes - or generate a report in order to provide to HSW who can't access application. No report to generate for client notes or care provider notes. In general - there is no way of learning how to use program properly in easy way (of course there is little time too)

Response from AlayaCare

Thank you for sharing your experience with us, Gillian. We're sorry to hear about some of the concerns you're having. To help make things easier for you next time, instead of going through The Help (?) button, you can check the Zendesk Guide to find the information you're looking for: https://alayacare.zendesk.com/hc/en-us. You can also use AlayaCareU on any non-production environment for a walk-through on the specific workflow you have questions about. Our team would be more than happy to help assist you with specific concerns, feel free to contact us at support@alayacare.com.

Replied September 2020

Bobbi

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
3

Ease-of-use

out of 5
3

Functionality

out of 5

February 2020

AlayaCare software review

Pros

The mobile software that be used on a smartphone is great. Love that it links to clients address and phone number. Clocking in and out feature is great.

Cons

Would be more helpful if different client statuses could be colour coded. i.e. discharged clients in red etc. On the desktop mode it requires many clicks to get where you need to get to.

Reasons for switching to AlayaCare

Did not have the support we needed to continue to expand to APO and APR features.

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