--- title: "AlayaCare Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AlayaCare. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AlayaCare is a good fit for you!" source_url: "https://www.softwareadvice.com/home-health/alayacare-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Home Health Care Software](https://www.softwareadvice.com/home-health/) / [AlayaCare](https://www.softwareadvice.com/medical/alayacare-profile/) / AlayaCare Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/alayacare-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/alayacare-profile/alternatives/) # AlayaCare User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 188 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.1/5 - Value for money: 3.9/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 69 reviews (37%) - 4 stars: 82 reviews (44%) - 3 stars: 27 reviews (14%) - 2 stars: 5 reviews (3%) - 1 star: 5 reviews (3%) ### Most mentioned pros - I value how AlayaCare consistently focuses on improving outcomes—not just through powerful tools like real-time data and mobile solutions, but also by fostering a culture of collaboration, continuous learning, and purpose. - strong reporting tools, overall sensible layout, responsive UI for client/employee search, fair amount of ability to restrict access based on roles. - I enjoy the customization of forms and DE as well as decomisis capabilities for specific templates ### Most mentioned cons - Sometimes the nurse experiences glitches in the app while filling out their forms and the note is unable to be recovered in the failed uploads section, causing the nurse to do double work. - that it has many bugs and every month something breaks ans as a system admin it is headache and lot of work needs yo done - Lag or Delays: The platform may experience occasional delays when loading pages, especially when dealing with large datasets or complex reports. ## AlayaCare customer reviews Showing reviews 1-25 of 188 (page 1). ### Four Years with AlayaCare - Overall rating: 4/5 - Reviewer: Wendi S. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been with AlayaCare for four years. The implementation training was very thorough, and the learning curve was minimal. There have been some bumps in the road, however, our account manager and customer support are extremely responsive and help us to find solutions that work for our company. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The thing I like most about AlayaCare is its ease of use. Client/patient management is detailed and thorough. Scheduling is easy and intuitive. The customer support is outstanding! Our account manager is fantastic and very responsive. #### Cons Data Exploration and the reporting functions are very challenging. AlayaCare has recognized that and has made improvements over the last two years. #### Reasons for switching to AlayaCare Pricing was the main reason we switched. AlayaCare was a much better value. We received more in the AlayaCare "basic" platform than in WellSky. --- ### Great and innovative platform - Overall rating: 4/5 - Reviewer: Zach K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we enjoy using alayacare and it's advanced suite of technologies. The little struggles we have can be worked around. We are excited for all the new features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Alayaconnector and Data Exploration. These 2 tools greatly enhance our productivity and insight to our care. Alayaconnector allows us to streamline workflows and make it easy for our office staff to do their work. #### Cons Time to implement features or suggestions. Features do not work right out of the box. We have had struggles with new features rollouts that are difficult to test with in staging/UAT. As well as parts of the features are broken in live. #### Reasons for switching to AlayaCare EVV compliance. Medisked couldn't meet our EVV compliance. --- ### On the right track - Overall rating: 3/5 - Reviewer: Leigh H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AlayaCare is appealing to the eyes. Customer care (zendesk) is a great resource. AlayaCare has come along way in the past few years and continues to improve the applications. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros AlayaCare is on the right track will be an overall great program. Still have some work to do #### Cons inconsistencies with all pages. Some pages have +1 (dates) for filters others do not some have example 1.5 hrs while others have 1:30 just not consistent. Some of the logic behind development doesn't make sense while working with simple pages #### Reasons for switching to AlayaCare it was said at the time Procura was being dissolved. AC purchased Procura so we went with AC hoping it would be better. --- ### Switch to Alayacare - Overall rating: 5/5 - Reviewer: Andrew F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall our experience has been great, the switch to Alayacare 1.5 years ago has really made a difference in updating our operations to keep competitive with larger home care agencies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to use and quick implementation. Mobile clock-ins with auto and manual approvals. Comprehensive data and reports. #### Cons Some UE issues with the mobile app. Creation of reports in data exploration could be easier to use and create. #### Reasons for choosing AlayaCare More affordable and scalable. Not a large initial fee. #### Reasons for switching to AlayaCare Wanted a more comprehensive solution especially catering to home care --- ### Ready to Optimize - Overall rating: 4/5 - Reviewer: Nicole S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, AlayaCare is a good fit for our team. We are still learning and looking forward to being fully optimized. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros AlayaCare has many features that we have only begun to utilize. We like how the caregiver app and portal streamline our data flow and created a more efficient daily operation. #### Cons The support and procedure documentation and training tools need to be curated to ensure the more recent info is available. #### Reasons for choosing AlayaCare The end user experience was a better choice for our office team. #### Reasons for switching to AlayaCare Needed a better fit for our field operations and a solution to using multiple platforms --- ### Overall good - Overall rating: 4/5 - Reviewer: Hammam H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Alayacare is user friendly and easy to navigate, it was very easy to learn how to use it and improve on how to make the best out of it #### Cons Some times it is redundant when entering data / filling out forms E.g. there are multiple fields/locations to enter some information and it does not integrate into each other #### Reasons for switching to AlayaCare My company switched when Alayacare acquisitioned Procura --- ### Nightingale - Overall rating: 4/5 - Reviewer: Sara R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good. I have enjoyed coming to two conferences. One was before we had switched to Alayacare and one after. So it's good to see how it's different after being a use for just over a year. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's user friendly and the app has been good for my Frontline staff. They have fewer issues then when we had procura. #### Cons I don't really have an answer. There are a few things like the client search that sometimes doesn't search properly. Like it won't find a client with just the last name but sometimes it does. #### Reasons for switching to AlayaCare Procura is sunsetted so we had to switch to something else. Made sense just to use alayacare --- ### Alayacare review - Overall rating: 5/5 - Reviewer: Jay G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Okay. I wish the process was smoother because i feel you have yo have multiple screens up to confirm a visit. Pot process is crazy long #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros That everything is at your finger tips as well as managing the nurses hours. I like that i can also see missed visits. #### Cons That the glitches of visit verification seem to be over complicated. When I'm trying to confirm visits that were self scheduled by employees its again over complicated. #### Reasons for choosing AlayaCare Cheaper and does rhe same job far less complicated. --- ### Alayacare changing the care experience! - Overall rating: 5/5 - Reviewer: Robyn S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing, attentive service care. Great tools! Support is always given and they stride to help us implement everything! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The quality care from our reps! The apps, and the over all support that they provide us. Alayacare is changing the healthcare world! #### Cons Nothing! Honestly I am a huge fan and find the service and innovations truly amazing for our community! #### Reasons for switching to AlayaCare It was being phased out so we needed to go to another product --- ### Pleasure to work with - Overall rating: 4/5 - Reviewer: Robin M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Sales and support have been fantastic to work with; helping make the system work for us. The ability to ask questions and create the right solution has been invaluable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Rare to find a system that covers both rcm and EVV/caregiver ease. Alayacare does a great job enhancing the system and listening to the customer. #### Cons There are some steps during the visit verification process which can be tedious yet reduce risk. All in all very enjoyable. #### Reasons for choosing AlayaCare Best of both worlds: rcm and user experience. #### Reasons for switching to AlayaCare Their EVV system was not good and needed a system which was user friendly. --- ### A system worth the investment - Overall rating: 5/5 - Reviewer: Valerie F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The good far outweighs the bad. Love AlayaCare! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The customization capability to our business. They also have alot of partnerships that enable to us streamline our business. #### Cons The follow through with training sessions regarding getting slide decks and follow up questions answered. Emailed several times with no luck. #### Reasons for choosing AlayaCare Ability to customize AC compared to other vendors #### Reasons for switching to AlayaCare Product comparison could not even compete --- ### AlayaCare Review - Overall rating: 4/5 - Reviewer: Corrie D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been moderate. The support staff has been wonderful, however they also don't know the workflows of a children's treatment centre and so there has been a LOT of rework and stress #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros I like the ease of using the interface, and that multiple windows can be open. #### Cons I have really struggled as a Children's treatment Centre because the software is not designed for our usage. We have had to re-invent entire workflows to fit within this model, rather than having the software work for us in the most efficient way. #### Reasons for switching to AlayaCare License ran out and all provincial children's treatment centres moved to this platform --- ### It has been working well - Overall rating: 5/5 - Reviewer: Adolfo F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are okay with it and the services we got from the account manager. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The account manager who work with us is amazing #### Cons Data exploration, and the fact that any new addition has to be paid. #### Reasons for switching to AlayaCare Change the company name and not renew with the franchise --- ### Happy customer - Overall rating: 4/5 - Reviewer: Cynthia S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ability to create custom reports and forms #### Cons Print of reports too small when printed. Would like more staff compliance needs integrated. #### Reasons for switching to AlayaCare Sandata did not have all requirements for EVV regualtions --- ### My experience with AlayaCare - Overall rating: 4/5 - Reviewer: Allison T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it is a big improvement from what we used to use. There are things that I wish were available, such as facial recognition to login and things like that, but we are patient and know that good things are to come #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I love that we can be detailed in our care plan for our clients. I am the care manager at an in-home senior care company, Aspen Senior Care. There are a lot of features that may be a hospital or home health and hospice company might use, but I love ability to divide the care plan that I write up with and for clients into tasks and goals for my caregivers. There are also care provider note section that I can use to update and have most current information about each client for my caregivers to read. #### Cons Sometimes we have support issues and I don't feel like they are handled in a timely manner. Issues like caregivers having trouble clocking in and out, accessing information and clients trying to get on the family portal and passwords not working. #### Reasons for switching to AlayaCare We had a lot of struggles with someone properly, teaching us how to use all the features, support with them was even a bigger mess. --- ### AC feedback - Overall rating: 4/5 - Reviewer: Susan F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. bit of a learning curve to use it, our health care workers struggle with many different field but the new photo icons help them #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Ability to see schedules, create our own forms and the tracking data we can pull which greatly helps us Accreditation and our metrics needed #### Cons Wound care module is not set up for simple wound care, medications- too many required fields that may not be applicable for home support workers and their 'assisting with medications' medication list doesn't port into the interventions on client specific careplans #### Reasons for switching to AlayaCare I believe that we were informed our previous system of Procura was no longer available --- ### Where have you been!! - Overall rating: 4/5 - Reviewer: Samantha W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I still love AlayaCare and would choose it again! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AlayaCare makes scheduling a breeze! Its simple and quick. We don't have to make those pesky phone calls to staff and get the feeling were inconveniencing them instead, we just send the offers through AlayaCare and wait for their response. #### Cons AlayaCare tends to be difficult for caregivers to log into at times. We're constantly having to tell them to delete the app and redownload it. More so with iphone uses than Android. #### Reasons for choosing AlayaCare Its was cost efficient for what it offered the streamline is smoother. #### Reasons for switching to AlayaCare We needed something easier and efficient to run --- ### From Paperwork to People: AlayaCare Shifts the Focus - Overall rating: 5/5 - Reviewer: Darci W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AlayaCare has significantly reduced the amount of admin time we spend on day-to-day tasks. The platform offers a wide range of features that we’ve been able to tailor to fit our organization’s unique needs. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Ease of scheduling Family Portal Circle of Care Improved clock-in and out features Improved care team documentation #### Cons Add-on costs for all of the features that are the most valuable. #### Reasons for switching to AlayaCare AlayaCare gave us more of what we needed --- ### Keeps our care team informed all the time - Overall rating: 5/5 - Reviewer: Victoria S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. AlayaCare makes team coordination and management easier with the support of providing live updates and simple activities tracking, yet more extensive workflows are more confuddled to create custom forms. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros AlayaCare actually makes everyday work a lot easier, whether it is verifying visits or right payroll. Real time update and easy tracking of the activities of the clients enable me to make decisions with ease. #### Cons Setting up custom forms can be a bit more detailed than I thought. An organized package to complete that work is necessary to populate complex documentation templates. --- ### Customer Service - Overall rating: 4/5 - Reviewer: Kim W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very Happy with AlayaCare. Communication is excellent and lots of resources available. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Cloud-based platform. Customer Service is very good - excellent Access to Articles/Videos extremely helpful #### Cons When submitting a ticket, respond time is extremely quick but the resolution time can be delayed. --- ### User Friendly Platform - Overall rating: 4/5 - Reviewer: Breann H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good. They are constantly improving their platform and their customer service is typically responsive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The platform and app are user friendly to prevent errors for staff. #### Cons The inability to drag and drop multiple visits when changes occur last minute to schedules. --- ### AlayaCare Has Been a Life Saver! - Overall rating: 4/5 - Reviewer: Nicole P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the system has made my life so much easier! I love being able to email [sensitive content hidden] with any questions and the support we get from the team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the wide range of services offered by AlayaCare. The scheduling is specifically very useful to me. #### Cons I love the AlayaCare system, however I do find the data exploration tool daunting and not the easiest to use. --- ### Colbrow feedback - Overall rating: 3/5 - Reviewer: Maryanne Z. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think the software is ok but I think it has a long way to go to improve for ease of use. Scheduling visits can be very slow and clunky to use. It's not 'smart' by way of matching employee skill, availability to that of the visit request to identify who is a match/available. That is what is needed. I would like someone (like [SENSITIVE CONTENT HIDDEN]) who knows our business and how we operate to help us utilise the system properly. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Reporting functionality - when it works. DE is great but I find I have a lot of issues with it being unable to crunch the data I need, it freezes all the time. I need to run lots of reports and then do VLOOKUPs to get what I need in 1 report. Time consuming! It takes a long time to get system improvements rolled out, without bugs! There are good features in the system but the short comings over shadow the good. #### Cons I do not like the way you have to manually create service codes, bill codes then link them to the service codes. The bill codes are not in alphabetical order in the list (but rather in order of creation which is not user friendly - especially when you have a large number of bill codes). Nor do I like that I have to update bill codes individually instead of being able to tick/select what I want to update with 'x' fee. It takes a long time. I don't like that it's not a complete package. Payroll - I'd like to see if there is any easier/better way for us to approve our visits for payroll process. #### Reasons for choosing AlayaCare We thought we were making the right choice with AlayaCare and what the team was putting behind it to be a market leading solution. We were one of the first companies in Australia to sign up with AlayaCare (and tested a lot of the system) and to be honest, I think we've been forgotten in the buzz of your expansion, client services and support. I hope the system features improve so that our organisation, and others, can utilise the system to it's fullest and improve our workflow and generate efficiencies. We have been chugging along but I want to see greater support from AlayaCare to help us to help our staff and our clients. #### Reasons for switching to AlayaCare Our system needed to be updated to focus on in-home care rather than a focus on hospital (agency) work which our organisation moved away from. Colbrow Connect has a lot of great features which I wish were incorporated into AlayaCare. Just the fact that you can't SMS direct from AlayaCare is a feature flaw. It would be great if AlayaCare was a complete end-to-end system (incorporating recruitment and payroll) so we didn't have to had additional programs to complete the process. --- ### Great tool for HomeCare agencies - Overall rating: 4/5 - Reviewer: Pennie L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can only speak in regards to daily operation of the system, I did not have any dealing with the business side of this or purchases for it. That is handled by the senior management team. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Scheduling, tracking clients information, tracking staff data and skills, ability to imput all the data we need for both client and staff. Ease if use and navigation. #### Cons There is a delay when entering certain skills before you can view it on the system data pulls. IE Entering skills such as Covid19 Vaccine Doses, there is a 3 hour delay, so when needing to pull that data for reports to senior management or to RHA board, we are not always accurate in that data. --- ### Overall a Good System - Overall rating: 4/5 - Reviewer: Carson A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall feel is very nice for staff and once you have your workflows figured out it is fairly user friendly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros AlayaCare Data Explorer is one of the best tools it has. The ability to make custom dashboards and reports are a huge benefit. We purchased the extra tool called AlayaCare connector and it also has saved us on a lot of work with being able to automate certain tasks. #### Cons Some of the permissions are hard to work with as we use a certain type of role for staff but they can't do certain things but if we give them a different role type it is too much access. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/alayacare-profile/reviews/?page=2) --- AlayaCare Reviews, Pros and Cons - 2026 Software Advice