--- title: "AlayaCare Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AlayaCare. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AlayaCare is a good fit for you!" source_url: "https://www.softwareadvice.com/home-health/alayacare-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Home Health Care Software](https://www.softwareadvice.com/home-health/) / [AlayaCare](https://www.softwareadvice.com/medical/alayacare-profile/) / AlayaCare Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/alayacare-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/alayacare-profile/alternatives/) # AlayaCare User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 191 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.1/5 - Value for money: 3.9/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 71 reviews (37%) - 4 stars: 83 reviews (43%) - 3 stars: 27 reviews (14%) - 2 stars: 5 reviews (3%) - 1 star: 5 reviews (3%) ### Most mentioned pros - strong reporting tools, overall sensible layout, responsive UI for client/employee search, fair amount of ability to restrict access based on roles. - I value how AlayaCare consistently focuses on improving outcomes—not just through powerful tools like real-time data and mobile solutions, but also by fostering a culture of collaboration, continuous learning, and purpose. - Ultima Home Care loves working with AlayaCare and Team. As iur comonay grows we are reaching more and more with what Alayacare products and how it will benefit and stream line our operations and processes. ### Most mentioned cons - Sometimes the nurse experiences glitches in the app while filling out their forms and the note is unable to be recovered in the failed uploads section, causing the nurse to do double work. - Lag or Delays: The platform may experience occasional delays when loading pages, especially when dealing with large datasets or complex reports. - that it has many bugs and every month something breaks ans as a system admin it is headache and lot of work needs yo done ## AlayaCare customer reviews Showing reviews 1-25 of 191 (page 1). ### Powerful Task Automation, but Billing Configuration Needs Work - Overall rating: 4/5 - Reviewer: Laura H. - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It provides a more robust system that supports multiple business functions. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros The ability to automate tasks in order to support different roles is extremely beneficial. #### Cons I’ve run into some challenges when configuring funders, along with other billing-related elements. --- ### Manager of Community Support Services - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive experience. What stands out is the responsiveness and dedication of the helpdesk team. Whenever an issue arises, they’re quick to investigate and work collaboratively to find a solution, which really helps minimize disruptions. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I value how AlayaCare consistently focuses on improving outcomes—not just through powerful tools like real-time data and mobile solutions, but also by fostering a culture of collaboration, continuous learning, and purpose. #### Cons Frequent updates and system enhancements are important but sometimes these updates result in unexpected glitches or disruptions in functionality. This can create temporary challenges for both staff and clients, especially when the issues impact critical workflows. --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Hospital & Health Care - Company size: 11-50 employees The structured training sessions for AlayaCare are beneficial for understanding its features and workflows. Despite the valuable insights gained, new users may struggle with the platform's complexity and would benefit from more hands-on practice and simplified navigation. Full review available after login on Software Advice --- ### Senior Manager, Home Care Applications - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Hospital & Health Care - Company size: 10000+ employees The reviewer highlights the software's modern look and flexibility, along with its ongoing improvements. They noted that while it is user-friendly, it does not include some features that were available in their previous system, Procura. Full review available after login on Software Advice --- ### Four Years with AlayaCare - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been with AlayaCare for four years. The implementation training was very thorough, and the learning curve was minimal. There have been some bumps in the road, however, our account manager and customer support are extremely responsive and help us to find solutions that work for our company. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The thing I like most about AlayaCare is its ease of use. Client/patient management is detailed and thorough. Scheduling is easy and intuitive. The customer support is outstanding! Our account manager is fantastic and very responsive. #### Cons Data Exploration and the reporting functions are very challenging. AlayaCare has recognized that and has made improvements over the last two years. --- ### Great and innovative platform - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we enjoy using alayacare and it's advanced suite of technologies. The little struggles we have can be worked around. We are excited for all the new features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Alayaconnector and Data Exploration. These 2 tools greatly enhance our productivity and insight to our care. Alayaconnector allows us to streamline workflows and make it easy for our office staff to do their work. #### Cons Time to implement features or suggestions. Features do not work right out of the box. We have had struggles with new features rollouts that are difficult to test with in staging/UAT. As well as parts of the features are broken in live. --- ### On the right track - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AlayaCare is appealing to the eyes. Customer care (zendesk) is a great resource. AlayaCare has come along way in the past few years and continues to improve the applications. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros AlayaCare is on the right track will be an overall great program. Still have some work to do #### Cons inconsistencies with all pages. Some pages have +1 (dates) for filters others do not some have example 1.5 hrs while others have 1:30 just not consistent. Some of the logic behind development doesn't make sense while working with simple pages --- ### Switch to Alayacare - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall our experience has been great, the switch to Alayacare 1.5 years ago has really made a difference in updating our operations to keep competitive with larger home care agencies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to use and quick implementation. Mobile clock-ins with auto and manual approvals. Comprehensive data and reports. #### Cons Some UE issues with the mobile app. Creation of reports in data exploration could be easier to use and create. --- ### Ready to Optimize - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, AlayaCare is a good fit for our team. We are still learning and looking forward to being fully optimized. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros AlayaCare has many features that we have only begun to utilize. We like how the caregiver app and portal streamline our data flow and created a more efficient daily operation. #### Cons The support and procedure documentation and training tools need to be curated to ensure the more recent info is available. --- ### Overall good - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Alayacare is user friendly and easy to navigate, it was very easy to learn how to use it and improve on how to make the best out of it #### Cons Some times it is redundant when entering data / filling out forms E.g. there are multiple fields/locations to enter some information and it does not integrate into each other --- ### Nightingale - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good. I have enjoyed coming to two conferences. One was before we had switched to Alayacare and one after. So it's good to see how it's different after being a use for just over a year. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's user friendly and the app has been good for my Frontline staff. They have fewer issues then when we had procura. #### Cons I don't really have an answer. There are a few things like the client search that sometimes doesn't search properly. Like it won't find a client with just the last name but sometimes it does. --- ### Alayacare changing the care experience! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing, attentive service care. Great tools! Support is always given and they stride to help us implement everything! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The quality care from our reps! The apps, and the over all support that they provide us. Alayacare is changing the healthcare world! #### Cons Nothing! Honestly I am a huge fan and find the service and innovations truly amazing for our community! --- ### Alayacare review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 10000+ employees - Product usage: 1-3 years · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Okay. I wish the process was smoother because i feel you have yo have multiple screens up to confirm a visit. Pot process is crazy long #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros That everything is at your finger tips as well as managing the nurses hours. I like that i can also see missed visits. #### Cons That the glitches of visit verification seem to be over complicated. When I'm trying to confirm visits that were self scheduled by employees its again over complicated. --- ### Pleasure to work with - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Sales and support have been fantastic to work with; helping make the system work for us. The ability to ask questions and create the right solution has been invaluable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Rare to find a system that covers both rcm and EVV/caregiver ease. Alayacare does a great job enhancing the system and listening to the customer. #### Cons There are some steps during the visit verification process which can be tedious yet reduce risk. All in all very enjoyable. --- ### Alayacare review - new site - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: less than 1 year · monthly - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros During the demo and training, we see that this system is easy to navigate, user friendly and will increase efficiency for our providers and caregivers. #### Cons Still going through implementation so will Learn more about it once we have it rolled out. It will be going live in Jan 2026. --- ### A system worth the investment - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The good far outweighs the bad. Love AlayaCare! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The customization capability to our business. They also have alot of partnerships that enable to us streamline our business. #### Cons The follow through with training sessions regarding getting slide decks and follow up questions answered. Emailed several times with no luck. --- ### AlayaCare Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been moderate. The support staff has been wonderful, however they also don't know the workflows of a children's treatment centre and so there has been a LOT of rework and stress #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros I like the ease of using the interface, and that multiple windows can be open. #### Cons I have really struggled as a Children's treatment Centre because the software is not designed for our usage. We have had to re-invent entire workflows to fit within this model, rather than having the software work for us in the most efficient way. --- ### It has been working well - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are okay with it and the services we got from the account manager. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The account manager who work with us is amazing #### Cons Data exploration, and the fact that any new addition has to be paid. --- ### Great customer support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent support to work within a platform that meets our needs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Excellent support team. To ensure we are always getting the most out of the platform. #### Cons Forms are only for clients not employees as well. --- ### My experience with AlayaCare - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it is a big improvement from what we used to use. There are things that I wish were available, such as facial recognition to login and things like that, but we are patient and know that good things are to come #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I love that we can be detailed in our care plan for our clients. I am the care manager at an in-home senior care company, Aspen Senior Care. There are a lot of features that may be a hospital or home health and hospice company might use, but I love ability to divide the care plan that I write up with and for clients into tasks and goals for my caregivers. There are also care provider note section that I can use to update and have most current information about each client for my caregivers to read. #### Cons Sometimes we have support issues and I don't feel like they are handled in a timely manner. Issues like caregivers having trouble clocking in and out, accessing information and clients trying to get on the family portal and passwords not working. --- ### AC feedback - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. bit of a learning curve to use it, our health care workers struggle with many different field but the new photo icons help them #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Ability to see schedules, create our own forms and the tracking data we can pull which greatly helps us Accreditation and our metrics needed #### Cons Wound care module is not set up for simple wound care, medications- too many required fields that may not be applicable for home support workers and their 'assisting with medications' medication list doesn't port into the interventions on client specific careplans --- ### Where have you been!! - Overall rating: 4/5 - Reviewer: Samantha W. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I still love AlayaCare and would choose it again! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AlayaCare makes scheduling a breeze! Its simple and quick. We don't have to make those pesky phone calls to staff and get the feeling were inconveniencing them instead, we just send the offers through AlayaCare and wait for their response. #### Cons AlayaCare tends to be difficult for caregivers to log into at times. We're constantly having to tell them to delete the app and redownload it. More so with iphone uses than Android. --- ### AlayaCare And Ultima Home Care. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ultima Home Care loves working with AlayaCare and Team. As iur comonay grows we are reaching more and more with what Alayacare products and how it will benefit and stream line our operations and processes. I.e. Visit Optimizer and Notables. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The maneuverability to easily navigate through AlayaCare. #### Cons There seems to be odd glitches that happens in the system that does not hve any reasons and its one offs. I.e. password changes and why getting signed out after just signing in about ten minutes ago. --- ### Keeps our care team informed all the time - Overall rating: 5/5 - Reviewer: Vict o. - Industry: Hospitality - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. AlayaCare makes team coordination and management easier with the support of providing live updates and simple activities tracking, yet more extensive workflows are more confuddled to create custom forms. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros AlayaCare actually makes everyday work a lot easier, whether it is verifying visits or right payroll. Real time update and easy tracking of the activities of the clients enable me to make decisions with ease. #### Cons Setting up custom forms can be a bit more detailed than I thought. An organized package to complete that work is necessary to populate complex documentation templates. --- ### Manager Financial Reporting - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using since last 3 years. I find it is much easier and timely improvement in product and functionality. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Periodic Billing in accounting group. Its seamless experience for financial management in the accounting. #### Cons In the billing/invoicing systems- the feature with clients pay does no provide periodic statements of payment. ---