My overall experience with AlayaCare has been positive. We have found that the company has gone through a large amount of change and growth. There are times that I feel like our requests or issues have been dealt with very quickly, and other times where the issue can linger for quite a while. It can take quite a while at times for information to be available in DE and then we are required to figure out our own workarounds.

Ability to use App, ongoing improvements to user experience, intuitive, ease of navigation, end to end solution for charting, employee management, billing, scheduling, reporting and equipment orders. Modern look, ability to progress our company smoothly from paper-based to electronic. Customizable forms are amazing.

Big learning curve for pulling applicable reports in Data Exploration without a lot of guidance. Slow processing speed as additional modules/versions have been added or upgraded. Used to be very fast and responsive and still is for some sections of the production environment.

Very hard in the beginning, Multiple bugs and the support was not great ( only on-line). After in face meeting most of the problems were resolved.

I like the fact that my workers can access the information about the clients, can leave feedback regarding the service.

Setting up service with different bill codes is clumsy and require multiple steps.

Frustrating. I see the potential but the execution right now is not good overall. The Data Exploration module for large periods of time has been unusable, and our company lives and dies on reports to our funders. Whenever I complain about the data exploration problems, they offer solutions for a very hefty fee. This should be something they're fixing, not us.

Employee tracking can be incredible. However, in areas with limited internet access, the off-line mode can be extremely unreliable. Data Exploration is intuitive and easy to use. Integration with other services can be a godsend.

The one-day delay between data input and access to data exploration is a killer and inhibits all aspects of daily business, sometimes adding a week to an otherwise 30 minute process. The off-line mode for caregivers is unreliable and clumsy to use. Technical support is too bureaucratic, requiring multiple zoom meetings when a simple email exchange should suffice. I always have to repeat the problem multiple times, as often as ten, before getting an answer. More often than not, the answer is not a solution, but a promise to address it. Zendesk does not seem to be coordinated with the internal workings of Alayacare. To date I have not gotten an actual solution to a problem from Zendesk. Note tho, I am an advanced user and my problems are usually systemic. The last "solution" I got from Zendesk was not to use math in reports. Needless to say, all users need math. Data Exploration to a large degree does not work. It has been better of late, but for several months it crashed every morning with Alayacare witnessing it and having no real solution other than to use less math.

It is a user friendly platform both on web browser and app. Employees are able to clock in/out. Our percentage of successful clock in/out is higher than our old provider. Automatically calculates payable overtime.

Visit verification - being able to use the filter and mass approve. Right now we can only mass reject visits when we have a specific code we are rejecting OR cancelled visits. We are not able to filter by clock in/out percentage to mass approve visits. This will help visit verification happening in real life/timely matter. Payroll - we are unable to set up pay rates for specific clients. Unfortunately the current pay rate features and functionality do not work for our company. It requires alot of manual work and a cheat sheet during payroll. In addition, holiday hours are calculated in with the overtime hours which should not be the case in our region. Bill - have to use another software to bill for overtime. The system should have a feature to bill overtime. Holidays, the system doesn't understand a holiday is from midnight to midnight and we are force to split any overtime visits going into and out of the holiday to properly bill and pay. There is only 1 type of holiday multiplier available when we have holidays that are paid at 2x. This requires us to change the functionality of the multiplier every time there is a change in the holiday bill pay. Because our billing and payroll requires a lot of manual calculation, this affects our reporting.

Overall, I like working within Alayacare - we have used it to ease scheduling the nurses (creating multiple facilities); allows a quick overall look at the day. Processing of new referrals from the LHIN is made easy with the auto-populate feature of Alayacare.

The product was easy to learn - having the staging environment to allow staff to trial things without it affecting the live environment helps. As a trainer for my department, it is easy to teach.

Scheduling is not always the easiest - would be better if we were able to move multiple visits at once (in the employee daily schedule view). When creating recurrences, sometimes need multiple recurrences to schedule the client visits appropriately (3-4 recurrences).

I think the software is ok but I think it has a long way to go to improve for ease of use. Scheduling visits can be very slow and clunky to use. It's not 'smart' by way of matching employee skill, availability to that of the visit request to identify who is a match/available. That is what is needed. I would like someone (like [SENSITIVE CONTENT HIDDEN]) who knows our business and how we operate to help us utilise the system properly.

Reporting functionality - when it works. DE is great but I find I have a lot of issues with it being unable to crunch the data I need, it freezes all the time. I need to run lots of reports and then do VLOOKUPs to get what I need in 1 report. Time consuming! It takes a long time to get system improvements rolled out, without bugs! There are good features in the system but the short comings over shadow the good.

I do not like the way you have to manually create service codes, bill codes then link them to the service codes. The bill codes are not in alphabetical order in the list (but rather in order of creation which is not user friendly - especially when you have a large number of bill codes). Nor do I like that I have to update bill codes individually instead of being able to tick/select what I want to update with 'x' fee. It takes a long time. I don't like that it's not a complete package. Payroll - I'd like to see if there is any easier/better way for us to approve our visits for payroll process.

At this point we've only been using it for a few weeks so I need to give the software the benefit of the doubt and know that as a team we're doing our best to work through these issues as a company. I know the manager and others within the company are working on making zones and groups that will help us to schedule a bit easier. I will keep an open mind and continue to learn how best to use the system.

I like the look of it, it's very appealing (which may sound silly but I think it's important). I also like the way updates go in automatically when processed and the way I can move my schedule around and actually create a schedule as well as from a coordinator stand point to be able to see where the nurses are out in the field is very helpful as they clock in and out of visits. Putting schedules in isn't too bad, it's pretty easy and I have no complaints about that. Also cancelling visits and putting clients on hold is easy to use and taking them off hold is easy to use. Discharging is also very straight forward. Using it out in the field is pretty simple, being able to put a note in, chart a wound care or vital signs are all very easy and straight forward. As well as most of the forms I've used so far.

I'm finding it is not easy to use from a on call coordinator stand point, having to open multiple screens while dealing with other responsibilities in my position. Also being unable to keep filters the same on screens so I don't have to re-enter filters all the time if I have to reopen the screen. I end up opening a lot of screens to find information I need while not losing what I am working on currently and it's a lot of opening and closing screens and I get lost with all the screens. Also I'd like to be able to open up the clients file by clicking on their name in a nurses list but I haven't figured out how to do that yet. If there is a way. I also find some pages take a long time to load which could just be my internet and not the program as I do live rural with not the greatest internet, but that's pretty frustrating. It would also be handy to be able to e-mail out to people from the program as the previous software we used could do this and it makes a little less work than having to put a note in, email it to whoever through outlook, then put it in my report. I've also come across a few issues with supply ordering but am not sure what that was about as I believe supervisors are following up on these issues to ensure they are resolved. So I am unsure if this is an issue with the software or something else.

Our after hours on call system, is functioning so much better. Coordination of the client with the caregivers is seamless. Staff are wonderful to have on our side ... very responsive!

Ease of use .... so user friendly. Walk Me is awesome feature. All features needed for home care agencies as we move into the future.

Some issues with Skills and Qualification that were unable to resolve.

Great people to work with. Overall good product. Looking forward to announced imporvements

The software is constantly improving and has many features that can help ease reporting, administration, and scheduling. Great date exploration tool to be able to build custom reports. Alayacare reps actively check in with clients to look for ways to improve and to maintain the relationship.

Some great features announced in production, but implementation can sometimes take longer than expected. Depending on the industry, certain workarounds are needed. The accounting side of this software is ok, but leave room for improvement.

Overall it's been pretty positive, albeit with some caveats. Technical frustrations have been noticeable but the excellent support people have made up for this to an extent--they even flew someone out to help us with onboarding.

Form and report builder are easy-to-use for the most part, and are improving albeit rather slowly through updates. AlayaCare is an all-in-one tool for many healthcare providers, although has some issues for those who require more (see cons section). Data collection is very good and allows for identifying underperformance and bottlenecks within the company. Tech support is very courteous, friendly, and takes requests seriously.

Some functions seem to be more complex to use than they need to be, for this reason I wouldn't call it intuitive for the most part--non-technical employees will almost definitely need training. Also, even though support is very friendly, it seems it often takes a long time for even the most simple of bugs get fixed.

Not a bad system, there is great potential if they would ask staff that uses them. I think one day it would be nice if family members could access schedule system only to get a copy for themselves.

That all care and documents can be updated in the file. The access all staff has to use it. The easy tabs at the top.

How glitchy it is. all the updates make other things harder to use or are not needed. When updates happen or it goes down on working hours. To schedule updates in the middle of the night or after 8 pm would be great.

I like how AlayaCare looks. It is not intimidating to users. The App is very nice on mobile

Running reports is not as easy as we hoped

Great, all staff is productive and have patience to teach the individual or group

Easy to use it is very user friendly our coordinators learned scheduling system quick!

Not live totals in report . . .takes 24hrs - but Alaya is working on this

I was already relieved when I knew this agency was not using Procura, once I got to use AlayaCare my relief evolved into elation. As a bit of a tech nerd, it's a fun to use software, the customization is second to none and we have highly valued the support we've received from [SENSITIVE CONTENT HIDDEN] and the team.

Coming from Procura, AC is the polar opposite for functionality. I like that I can develop my own reports, the dashboard KPIs, build forms etc. There is a high degree of customization which I've not observed in other EMR systems.

It's not clear how data sets interface - for example, differences between departments, groups and tags. Best practices are not intuitive and assistance in setting these up come with costly service charges. Auditing for data quality and integrity is cumbersome.

Find it very user friendly, has a lot of useful categories and tabs that we can usually find a great option to utilize. There's been great updates and releases and some helpful webinars.

Would love to see a "duplicate product" feature on the Services tab as we often create very similar services and this would save filling out the entire form each time. SMS message reminders for virtual visits would be a great option as well.

When problems arise the IT department are very quick at responding and fixing the issue

It is easy to use and IT department is always quick to help

When printing a document I have to ask to print 2 or 3 different times, It would be nice if it did it the first time requested

I have worked in all areas --As I am at the Corp level I process and work closely with the billing and we need good reports--to handle our monthly sales and deposits as well as billing to some funders

Scheduling is great--Good system for Caregivers Dashboard good

Reports are not good Day delay not good Posting payments and contra---not good -very time consuming Reports make it hard to balance monthly sales and posting

Good, would recommend it

User-Friendly. Ease of Access and availability of various options.

Some features are hard to follow or easily found. Would love if you had YouTube training videos online