As a software integrator and developer, we loved that Alayacare (compared to other home care softwares) had a rich and maturing API. This opens up the world of possibilities and integration touch points and allows the software vendor (Alayacare) to do what it does best and their clients (users) to focus on what they do best and use tools that work best for them. Other home care software that we have worked with tries to do everything in a vacuum. This is great for smaller organizations but will not cut it for evolving business models that require scale.

Some parts of the software are more developed than others. Some features are very deep and comprehensive while others seems to have been deployed to fill various voids and requests from the user community. Over time the depth of all features is addressed and this is to be expected with a rapidly growing software.

It is a user friendly platform both on web browser and app. Employees are able to clock in/out. Our percentage of successful clock in/out is higher than our old provider. Automatically calculates payable overtime.

Visit verification - being able to use the filter and mass approve. Right now we can only mass reject visits when we have a specific code we are rejecting OR cancelled visits. We are not able to filter by clock in/out percentage to mass approve visits. This will help visit verification happening in real life/timely matter. Payroll - we are unable to set up pay rates for specific clients. Unfortunately the current pay rate features and functionality do not work for our company. It requires alot of manual work and a cheat sheet during payroll. In addition, holiday hours are calculated in with the overtime hours which should not be the case in our region. Bill - have to use another software to bill for overtime. The system should have a feature to bill overtime. Holidays, the system doesn't understand a holiday is from midnight to midnight and we are force to split any overtime visits going into and out of the holiday to properly bill and pay. There is only 1 type of holiday multiplier available when we have holidays that are paid at 2x. This requires us to change the functionality of the multiplier every time there is a change in the holiday bill pay. Because our billing and payroll requires a lot of manual calculation, this affects our reporting.

The graphics are better than old program. The addition of app for HSW's to use is good progress for us - allows HSW's to see info about clients in the field and clock in and out of service. Also it is easy to learn/use for HSW's and does not take much data - critical issue. I like that I can work remotely from home using the browser based program.

Unable to generate hard copy report of client file. During scheduling, the time involved in loading pages was originally hard to bear. The help (?) option has never provided me with information I am looking for - typically basic questions about where to find information or deal with status changes or the like. Using ON HOLD feature is cumbersome as you can only schedule one service at a time over an ON HOLD recurrence - it's nice that it keeps spot but adds weekly challenges to scheduling. During COVID our scheduling has been changing so much and we have been forced to change schedules every week. Due to challenge of scheduling over ON HOLD we have decided to simply delete all services for clients that are not currently getting services. When you take client off the Hold feature at end of month all previous cancelled services during that month are uncancelled - likely something to do with services being billed to clients at end of month? Other issues, I cannot easily copy all the notes for example in Care Provider Notes - or generate a report in order to provide to HSW who can't access application. No report to generate for client notes or care provider notes. In general - there is no way of learning how to use program properly in easy way (of course there is little time too)

My overall experience with AlayaCare has been positive. We have found that the company has gone through a large amount of change and growth. There are times that I feel like our requests or issues have been dealt with very quickly, and other times where the issue can linger for quite a while. It can take quite a while at times for information to be available in DE and then we are required to figure out our own workarounds.

Ability to use App, ongoing improvements to user experience, intuitive, ease of navigation, end to end solution for charting, employee management, billing, scheduling, reporting and equipment orders. Modern look, ability to progress our company smoothly from paper-based to electronic. Customizable forms are amazing.

Big learning curve for pulling applicable reports in Data Exploration without a lot of guidance. Slow processing speed as additional modules/versions have been added or upgraded. Used to be very fast and responsive and still is for some sections of the production environment.

Overall, I like working within Alayacare - we have used it to ease scheduling the nurses (creating multiple facilities); allows a quick overall look at the day. Processing of new referrals from the LHIN is made easy with the auto-populate feature of Alayacare.

The product was easy to learn - having the staging environment to allow staff to trial things without it affecting the live environment helps. As a trainer for my department, it is easy to teach.

Scheduling is not always the easiest - would be better if we were able to move multiple visits at once (in the employee daily schedule view). When creating recurrences, sometimes need multiple recurrences to schedule the client visits appropriately (3-4 recurrences).

While it has helped us with scheduling, the implementation has been more difficult than expected. We are looking forward to more changes/improvements in the near future.

We appreciate the flexibility we have within the system.

It has been a challenge to develop process work arounds to meet our needs. Custom report tool frequently doesn't provide access to what we need. Frequently experience sluggishness and time out errors.

I do feel that long-term this system will streamline our process if the adjustments we request are taken care of. However, it seems that a lot of tickets that we submit to Zendesk are met with a lot of pushback and insistence that these are not issues. It takes a very long time to get a result and sometimes we just get a "well that's how it is" answer which defeats the point of having a feedback option.

Seeing a full schedule for employees/clients has been so helpful! We can see exact days they were paid for and when they did/didn't work immediately instead of going on a goose chase for a timesheet!

The telephony option is honestly impractical. We can not view the shift until it is complete and it would be helpful if it was put on the schedule instead of being listed in Unapproved visits. We also have no use for the Service Duration. It creates a problem when transferring shifts from Unapproved visits to the schedule.

I think the software is ok but I think it has a long way to go to improve for ease of use. Scheduling visits can be very slow and clunky to use. It's not 'smart' by way of matching employee skill, availability to that of the visit request to identify who is a match/available. That is what is needed. I would like someone (like [SENSITIVE CONTENT HIDDEN]) who knows our business and how we operate to help us utilise the system properly.

Reporting functionality - when it works. DE is great but I find I have a lot of issues with it being unable to crunch the data I need, it freezes all the time. I need to run lots of reports and then do VLOOKUPs to get what I need in 1 report. Time consuming! It takes a long time to get system improvements rolled out, without bugs! There are good features in the system but the short comings over shadow the good.

I do not like the way you have to manually create service codes, bill codes then link them to the service codes. The bill codes are not in alphabetical order in the list (but rather in order of creation which is not user friendly - especially when you have a large number of bill codes). Nor do I like that I have to update bill codes individually instead of being able to tick/select what I want to update with 'x' fee. It takes a long time. I don't like that it's not a complete package. Payroll - I'd like to see if there is any easier/better way for us to approve our visits for payroll process.

Our after hours on call system, is functioning so much better. Coordination of the client with the caregivers is seamless. Staff are wonderful to have on our side ... very responsive!

Ease of use .... so user friendly. Walk Me is awesome feature. All features needed for home care agencies as we move into the future.

Some issues with Skills and Qualification that were unable to resolve.

I can only speak in regards to daily operation of the system, I did not have any dealing with the business side of this or purchases for it. That is handled by the senior management team.

Scheduling, tracking clients information, tracking staff data and skills, ability to imput all the data we need for both client and staff. Ease if use and navigation.

There is a delay when entering certain skills before you can view it on the system data pulls. IE Entering skills such as Covid19 Vaccine Doses, there is a 3 hour delay, so when needing to pull that data for reports to senior management or to RHA board, we are not always accurate in that data.

We are excited to roll out the Software at our office! It is very intuitive, had a nice Dashboard with ket metrics, and Walk Me Through feature.

I haven't found anything we don't like.

IF it worked it would be great. I hate my company for switching to this. Like nursing isn't stressful enough. Now we have to constantly deal with software that fights against us.

Some days you can't clock in, some you can't clock out. Notes get lost. Duplicate notes are made that you know you did not create. It's slow. Locks up. Logs you out for no reason. Screen goes black. Impossible to log out at times. Allows others to log in under your name. And ZERO IT assistance.

There are great opportunities to streamline and maximize efficiencies in our workflow; I'm seeing a bright future with developing opportunities to support quality, human resources and risk management through the AlayaCare platform.

We onboarded in a hurry, without dedicated staff while AlayaCare team was in an earlier growth phase. What I like now-today, is that many of the gaps have been identified and are being filled; It's becoming more user friendly for organizations without in-house tech/data support staff; Team is passionate about what they do, and there are specialists to address gaps and provide development on the fly, so to speak.

Because we onboarded fast, when AlayaCare Team was considerably smaller and newer than it is now, it was not easy to connect with the people who could specifically address our challenges; We've had particular difficulty with the accounting function; Generally, because data can be filtered and sorted so specifically, it's hard to know what's missing or wrong, and it can take some time to recognize and then track down discrepancies.

The mobile app has been extremely helpful for our therapists.

There are numerous features that need to be fixed. For example, discharge reasons cannot be alphabetized. The services list will auto-show 25 services per page instead of 100 services per page. Some of the KPI boxes do not work. The employee finder takes a long time to load. You cannot have certain symbols such as an apostrophe in the document name when uploading into attachments. It is extremely frustrating.

Can get a lot of knowledge outside of the schedulers head into the system

The ability to match clients and caregivers, the regular updates and agile changes by the product team.

Can be a lot of clicks and loss if Efficiency in the system

I was already relieved when I knew this agency was not using Procura, once I got to use AlayaCare my relief evolved into elation. As a bit of a tech nerd, it's a fun to use software, the customization is second to none and we have highly valued the support we've received from [SENSITIVE CONTENT HIDDEN] and the team.

Coming from Procura, AC is the polar opposite for functionality. I like that I can develop my own reports, the dashboard KPIs, build forms etc. There is a high degree of customization which I've not observed in other EMR systems.

It's not clear how data sets interface - for example, differences between departments, groups and tags. Best practices are not intuitive and assistance in setting these up come with costly service charges. Auditing for data quality and integrity is cumbersome.

I have been having a great experience with Alayacare. I love it.

I love how it is so accessible as long as I have an internet connection ,it makes my work so much easier especially when I need to work from home.

Cannot edit some information once it has been entered.

I have worked in all areas --As I am at the Corp level I process and work closely with the billing and we need good reports--to handle our monthly sales and deposits as well as billing to some funders

Scheduling is great--Good system for Caregivers Dashboard good

Reports are not good Day delay not good Posting payments and contra---not good -very time consuming Reports make it hard to balance monthly sales and posting

We were using four separate systems and Alayacare allowed us to consolidate our needs into one. We now have one place for caregiver management, client management, , compliance, scheduling, matchmaking for scheduling, payroll, billing. The reporting functionality is lightyears ahead of what we had before and offers comprehensive reporting quickly.

Overtime calculations aren't automatic, compliance isn't a separate section and is built into the skills and qualifications section for employees, no push notifications for shift offerings.

Terrible.

That it works sometimes. Little things work - like being able to enter demographics. But other than that, its barely functional.

There are no hard stops in the system to prevent issues such as fraud. EVV Doesnt work. Data expoting doesnt work. Helpdesk tickets take months to be resolved. Billing doesnt work. Payroll is cumbersome and requires a lot of manual manipulation after exporting. The ongoing saying in our office is if its not one thing wrong with alayacare, its something else.

Having the app has been beneficial.

It has the potential to be user friendly in a lot of areas.

In some areas it has caused us more work compared to our last software system. We are still not able to use invoices that fit a standard envelope even though we have asked about solutions many times.

The billing and financial features were a huge selling point as well as the ability to have forms sent and filled out in the field.

Core functions were glitchy. Schedules built out would disappear. Notes wouldn't save. Very frustrating. "Cool" features were overshadowed by scheduling and documentation glitches.

We were on paper system with mailing in of client visit forms so to have it electronically has been beneficial with a time stamp/date of the visit. We have not been on the system long enough yet to have all the bugs worked out and the caregivers fully engaged so hard to tell how it has solved a lot of things yet. Again, the biggest issue for us is the reporting. We are also experiencing issues with the mobile app in offline mode with clients not found or visits not found. Tickets in Zendesk regarding this are still trying to be resolved.

Being able to capture client visits electronically and have the time stamped verification.

Much improvement needs to be done on Data Exploration. The turnaround time to get reports of a one day delay, in this day and age of technology, just doesn't work for businesses.

With allowing adequate time in readiness for rollout going live was seamless

Mobile Application provides ease of use for our team of Support Workers

The reporting should be live not delayed by a day