Alora Home Health Software

Great Software

Pros

Ease of use! The software has almost anything you can think of already incorporated into the system.

Cons

Add-On components can get costly for a small agency. We did not know all of the components that we would need at the outset.

I have used Alora for two years and it is easy to use.

Pros

Alora classic is easy to use, easy to navigate around in. You can see more than one patient chart at a time.

Cons

I don't like alora plus but will be forced to use it. You can only do one patient at a time. It is not easy to navigate through.

Great Software

Pros

Easy to use and navigate! Everything you need right in one program. Keeps everything in one place and makes it easy to find.

Cons

Nothing. It is great product! Works best on 2 separate screens to keep from having to toggle back and forth.

Alora classic

Pros

Easy to learn and friendly user. I love the reports, very useful. The supports answered fast, they will email the next day

Cons

The only thing I dont really like is the MSP claims are still not fixed. I still have to do it manually

Software is Not user friendly

Pros

Customer Support representatives have become my new best friends. As we are on a first name basis thus far. The customer support team, is always there in my time of need, and I can not thank them enough : )

Cons

To many icons and very confusing to go from one step to another.
Must pay for an internet access box OR this software does not work. When I was told by the sales rep' that this would not be an issue if I had drop-box. Not true.
Most of my clients are elderly and do not have internet. Or the area that does not have internet access.

Great staff.

Great staff and customer service

Pros

wonderful staff, they help with teaching brush up and reminders. excellent staff!

Cons

15 minute round up or down of visits. it is in the product but has never worked. it has been brought up multiple times. This would be a great help with payroll.

Interesting and educational.

You've got a great support team who always have been able to help, eitheir they know the answer or don't!

Pros

I think this software is esay to use. It's the inly software for home care I've used as I'm new to the industry, and pretty fast I was able to handle myself in it.

Cons

The introduction of Alora Plus hasn't been very smooth. There are some functions, specially reports which don't work in Plus or Classic. Also the interface, for certain things I prefer Classic and for others I prefer Plus.

Customer service has always been on point and continues the same quality of service no matter how many times you contact them. 9:10 your problem is solved or there is a followup resolution expedited whether quickly.

I would also like to see more features with Supervisory visit tracking (QA) and option to run multiple QA document type and status at one time. A request that was already discussed but note officially ticketed as feature upgrade. Also, enable more stricter and user friendly way that prohibits scheduling what is not authorized.

Pros

Fax ability, electronic nurses assessments. Lots of hard work updating and creating new features for compliance with New CMS CoP's!! Love the new POC Plus. Billing module, schedule module, etc...Perks!!

Cons

Carry over feature for skilled nurse visits when there are multiple nurses on the case. Other nurse's systems review boxes are carried over, interventions are carried over, general notes are carried over....
These are from another nurse's assessment and should not be part of the "carry over feature".
Should have a choice to only carry over a particular user's last note, not just the last note in the system. So carry over feature should only populate from that specific user ID's last note.

Easy to set up

Pros

I like how simple this system is to use and train people on. It never takes me long to get people to navigate where they need to.

Cons

I’ve had a bad experience with customer service before but it was corrected internally and she is no longer an issue.

Continued Customer

Pros

This system can be very easy to use and train others. I do everything from clinical to billing and it’s pretty easy.

Cons

I hope they are not growing too fast that my needs and requests sit on the back burner. I’ve seemed to get slower responses from Alora when I really need the changes complete or things to work right. Otherwise I’m the one putting in more work.

Just what we need

Pros

Everything is so simple and easy to learn to navigate. I’ve only used this system for a few months and it’s no hassle at all.

Cons

My boss seems to have an issue getting things fixed that are causing us issues. We don’t have to deal with “tickets” but maybe we should if the wait time to get things corrected take a long time.

Simple to Use

Pros

I love how simple this system is to use. It only took me a short period to learn to navigate and I like that.

Cons

The only cons I have is when I need something to be fixed it seems like my boss is having a shorter time getting that complete by Alora.

Review of Alora Software Program

Pros

I like the ability to see all options from the home screen. Also very user friendly. Good software program

Cons

I would like to be able to toggle from the Alora mail back to the account being reviewed. Overall not many cons

Overall, I would recommend this to employers in need of some organization.

Pros

I like how easy it is to navigate between patient information and employee information. It's very simple to update any records as well.

Cons

I would have to say the only con would be that it runs a little bit slow at times and will freeze from time to time.

Easy to Use

Pros

There are not a lot of extra steps to this system. Everything is user friendly, simple and up to date with all regulations.

Cons

I do not like the lag in the system sometimes. When this happens I am able to talk to someone and they get the issue corrected quickly.

Great Software, Easy to Use!

All in all great software. I would highly recommend this to any Home Health Agency.

Pros

Easy to learn, navigate and use. Stores all the information that you could need for patients and employees. Very user friendly!

Cons

Runs slow from time to time. Freezes up on occasion. Could use more search features, more ways to search for employees, (i.e. search by city).

Alora Home Health review

Pros

Alora is easy to understand; easy to use for the most part. It is convenient to have all contacts and information in one place.

Cons

Alora often goes out or slows down while trying to use making it difficult to complete tasks. It is not always efficient.

Alora Plus still has a few minuses

Limited number of electronic fax pages that can be sent on a monthly basis (100), is not good for larger companies trying to be paperless.

Pros

The dashboard is quite comprehensive. The ability to customize to each employees' needs. Schedules are easy to create and read.

Cons

The client demographic information and the admission data being split into 2 different areas makes it difficult to navigate between the two. While the 485 is created based off the completed Oasis assessment, it is not generated automatically, so you have to go back and manually click through to complete the 485 and fax out.

User friendly

Pros

User friendly. Physical Therapy plan of care and eval is great. The comparison for previous oasis is a wonder tool

Cons

Very outdated. The uploading documents needs to be updated. There are not many reports to pull. The plan of care that is created from oasis format needs to be changed

The Personal Touch

When starting the agency many years ago, software was one of the decisions I was most nervous about. So glad I went with Alora!

Pros

Intuitive; excellent customer support; receptive to requests for modifications; value for money. Love it!