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Alora Home Health software

98 reviews(4.5/5)
98 reviews(4.5/5)

For home health agencies of all sizes looking to increase operational efficiency and staff productivity, Alora Healthcare Systems combines all of the functions of a successful business into a single solution. From billing to scheduling, HR functions to point of care, the solution was designed to be extremely user-friendly. Its design requires a minimum of training and can be configured and set up in a few hours.

Designed specifically for home care, Alora Healthcare Systems offers both on-premise and web-based deployment. The web-based option allows users to access the solution from a PC, tablet, iPad or smartphone. The onsite installation gives users the ability to access the software offline while at the patient's home and then sync this data with the main office later.

Alora provides several features such as generating 485s and 487s and tracking those 485s that are due for re-certification. The scheduling feature allows users to schedule and track visits. There's a recurrence option to create multiple visits from one entry and completed visits automatically flow into billing and payroll. There are also optional OASIS, point of care clinical documents and paperless records features, offering a complete software solution for growing home health agencies.

The Alora billing module generates both the electronic claim files and the UB-04 and CMS-1500 paper claim forms. It can also generate Private Pay invoices and posts charges to A/R during this claim generation. It comes with a full list of ICD9 codes with new codes added through regular software updates.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , Web browser (OS agnostic)

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98 Reviews of Alora Home Health

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  • evelyn from MArianas HEalth services, Inc

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    July 2018

    Alora classic

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to learn and friendly user. I love the reports, very useful. The supports answered fast, they will email the next day

    Cons

    The only thing I dont really like is the MSP claims are still not fixed. I still have to do it manually

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Cathie from LovAbility Home Health Care

    Specialty: Home Health Care

    Number of employees: 2-10 employees

    July 2018

    Software is Not user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer Support representatives have become my new best friends. As we are on a first name basis thus far. The customer support team, is always there in my time of need, and I can not thank them enough : )

    Cons

    To many icons and very confusing to go from one step to another.
    Must pay for an internet access box OR this software does not work. When I was told by the sales rep' that this would not be an issue if I had drop-box. Not true.
    Most of my clients are elderly and do not have internet. Or the area that does not have internet access.

    This review was submitted organically. No incentive was offered
    Review Source

  • john from community connection healthcare, LLc

    Specialty: Home Health Care

    Number of employees: 51-200 employees

    July 2018

    Great staff.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great staff and customer service

    Pros

    wonderful staff, they help with teaching brush up and reminders. excellent staff!

    Cons

    15 minute round up or down of visits. it is in the product but has never worked. it has been brought up multiple times. This would be a great help with payroll.

    This review was submitted organically. No incentive was offered
    Review Source

  • Kim from Moore Home Health Care, Inc

    Specialty: Home Health Care

    Number of employees: 51-200 employees

    July 2018

    Extremely Intuitive Software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am very please with the technical support that the Alora Team delivers. They are usually able to resolve most issues with one phone call. We have used several home care software platforms and Alora meets most of our needs.

    Pros

    Almost everything I want is already in the software. I am still uncovering functions that I can use, so we are constantly surprised at how intuitive the software has been.

    Cons

    We have had the software for several years and now we will have to leave the Classic platform and operate in Alora Plus. This is not a huge issue as most of the functions are the same. It will just be a matter of learning to navigate in the new platform.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Enrique from Chance Homecare

    Specialty: Home Health Care

    Number of employees: 2-10 employees

    May 2018

    Interesting and educational.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    You've got a great support team who always have been able to help, eitheir they know the answer or don't!

    Pros

    I think this software is esay to use. It's the inly software for home care I've used as I'm new to the industry, and pretty fast I was able to handle myself in it.

    Cons

    The introduction of Alora Plus hasn't been very smooth. There are some functions, specially reports which don't work in Plus or Classic. Also the interface, for certain things I prefer Classic and for others I prefer Plus.

    This review was submitted organically. No incentive was offered
    Review Source

  • Cathie from Omnicare Home Healthcare Agency

    Specialty: Home Health Care

    Number of employees: 51-200 employees

    May 2018

    Customer service has always been on point and continues the same quality of service no matter how many times you contact them. 9:10 your problem is solved or there is a followup resolution expedited whether quickly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would also like to see more features with Supervisory visit tracking (QA) and option to run multiple QA document type and status at one time. A request that was already discussed but note officially ticketed as feature upgrade. Also, enable more stricter and user friendly way that prohibits scheduling what is not authorized.

    Pros

    Fax ability, electronic nurses assessments. Lots of hard work updating and creating new features for compliance with New CMS CoP's!! Love the new POC Plus. Billing module, schedule module, etc...Perks!!

    Cons

    Carry over feature for skilled nurse visits when there are multiple nurses on the case. Other nurse's systems review boxes are carried over, interventions are carried over, general notes are carried over....
    These are from another nurse's assessment and should not be part of the "carry over feature".
    Should have a choice to only carry over a particular user's last note, not just the last note in the system. So carry over feature should only populate from that specific user ID's last note.

    This review was submitted organically. No incentive was offered
    Review Source

  • Jessica from Med1Care LLC

    Specialty: Home Health Care

    Number of employees: 201-500 employees

    March 2018

    Easy to set up

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how simple this system is to use and train people on. It never takes me long to get people to navigate where they need to.

    Cons

    I’ve had a bad experience with customer service before but it was corrected internally and she is no longer an issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Kati from Med1Care

    Specialty: Home Health Care

    Number of employees: 201-500 employees

    March 2018

    Continued Customer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This system can be very easy to use and train others. I do everything from clinical to billing and it’s pretty easy.

    Cons

    I hope they are not growing too fast that my needs and requests sit on the back burner. I’ve seemed to get slower responses from Alora when I really need the changes complete or things to work right. Otherwise I’m the one putting in more work.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Todd from Med1care

    Specialty: Home Health Care

    Number of employees: 201-500 employees

    March 2018

    Just what we need

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Everything is so simple and easy to learn to navigate. I’ve only used this system for a few months and it’s no hassle at all.

    Cons

    My boss seems to have an issue getting things fixed that are causing us issues. We don’t have to deal with “tickets” but maybe we should if the wait time to get things corrected take a long time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Kami from Med1Care

    Specialty: Home Health Care

    Number of employees: 201-500 employees

    March 2018

    Simple to Use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love how simple this system is to use. It only took me a short period to learn to navigate and I like that.

    Cons

    The only cons I have is when I need something to be fixed it seems like my boss is having a shorter time getting that complete by Alora.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Molly from Med1care

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    February 2018

    Review of Alora Software Program

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like the ability to see all options from the home screen. Also very user friendly. Good software program

    Cons

    I would like to be able to toggle from the Alora mail back to the account being reviewed. Overall not many cons

    This review was submitted organically. No incentive was offered
    Review Source

  • Andrea from Med1Care

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    February 2018

    Overall, I would recommend this to employers in need of some organization.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like how easy it is to navigate between patient information and employee information. It's very simple to update any records as well.

    Cons

    I would have to say the only con would be that it runs a little bit slow at times and will freeze from time to time.

    This review was submitted organically. No incentive was offered
    Review Source

  • Marcy from Med1care

    Specialty: Home Health Care

    Number of employees: 201-500 employees

    February 2018

    Easy to Use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    There are not a lot of extra steps to this system. Everything is user friendly, simple and up to date with all regulations.

    Cons

    I do not like the lag in the system sometimes. When this happens I am able to talk to someone and they get the issue corrected quickly.

    This review was submitted organically. No incentive was offered
    Review Source

  • Katrina from Med1Care

    Specialty: Home Health Care

    Number of employees: 201-500 employees

    February 2018

    Great Software, Easy to Use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    All in all great software. I would highly recommend this to any Home Health Agency.

    Pros

    Easy to learn, navigate and use. Stores all the information that you could need for patients and employees. Very user friendly!

    Cons

    Runs slow from time to time. Freezes up on occasion. Could use more search features, more ways to search for employees, (i.e. search by city).

    This review was submitted organically. No incentive was offered
    Review Source

  • Samantha from Med1care, LLC

    Specialty: Home Health Care

    Number of employees: 201-500 employees

    February 2018

    Alora Home Health review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Alora is easy to understand; easy to use for the most part. It is convenient to have all contacts and information in one place.

    Cons

    Alora often goes out or slows down while trying to use making it difficult to complete tasks. It is not always efficient.

    This review was submitted organically. No incentive was offered
    Review Source

  • Garrison from Alliance HHC & Nursing Services

    Specialty: Home Health Care

    Number of employees: 51-200 employees

    January 2018

    Alora Plus still has a few minuses

    Ease-of-use
    Functionality
    Quality
    Support

    Limited number of electronic fax pages that can be sent on a monthly basis (100), is not good for larger companies trying to be paperless.

    Pros

    The dashboard is quite comprehensive. The ability to customize to each employees' needs. Schedules are easy to create and read.

    Cons

    The client demographic information and the admission data being split into 2 different areas makes it difficult to navigate between the two. While the 485 is created based off the completed Oasis assessment, it is not generated automatically, so you have to go back and manually click through to complete the 485 and fax out.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Nicole from Home health service

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    November 2017

    User friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    User friendly. Physical Therapy plan of care and eval is great. The comparison for previous oasis is a wonder tool

    Cons

    Very outdated. The uploading documents needs to be updated. There are not many reports to pull. The plan of care that is created from oasis format needs to be changed

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Sally from Orthopaedic Home Health and Rehabilitation, Inc.

    Specialty: Home Health Care

    Number of employees: 2-10 employees

    October 2017

    The Personal Touch

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    When starting the agency many years ago, software was one of the decisions I was most nervous about. So glad I went with Alora!

    Pros

    Intuitive; excellent customer support; receptive to requests for modifications; value for money. Love it!

    This review was submitted organically. No incentive was offered
    Review Source

  • evelyn from MArianas HEalth services, Inc

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    October 2017

    alora classic are easy to learn except the plus which is still on testing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    overall very good

    Pros

    friendly user
    easy to learn
    very good customer service
    always has an update
    give us an update from medicare changes which we requested

    Cons

    msp claim not working
    plus is still on testing
    sometimes scheduling are being deleted without tracking
    social worker notes has no spelling check

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Supreeth from Comau Power train

    Specialty: Private Duty

    Number of employees: 51-200 employees

    September 2017

    Alora Home Health System.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is a user friendly home health system. Ease of use and requires no extra talent and can keep you safe and healthy.

    Cons

    More advanced systems are required. The price in on the higher side making the normal to think for it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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