--- title: "AxisCare Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AxisCare. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AxisCare is a good fit for you!" source_url: "https://www.softwareadvice.com/home-health/axiscare-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Long Term Care Software](https://www.softwareadvice.com/long-term-care/) / [AxisCare](https://www.softwareadvice.com/home-health/axiscare-profile/) / AxisCare Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/home-health/axiscare-profile/) Reviews [Alternatives](https://www.softwareadvice.com/home-health/axiscare-profile/alternatives/) # AxisCare User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 729 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 550 reviews (75%) - 4 stars: 143 reviews (20%) - 3 stars: 20 reviews (3%) - 2 stars: 11 reviews (2%) - 1 star: 5 reviews (1%) ### Most mentioned pros - Real-time tracking of our clients, caregivers, leads, and applicants in one place that allows the team to be current on any new information regardless of where they are. - Real time alerts that allow administrative staff oversee the field staff and ensure we are supporting the needs of our clients; improves customer satisfaction. - My requests have always been answered which allows me to fix any scheduling errors, billing/invoicing or even EVV issues in a timely and efficient manner. ### Most mentioned cons - Billing gets messy, especially Medicaid, and you don’t always have a clear view of what’s actually happening. - Sometime staff complain about not being able to clock out when there is errors and all adls are completed they still cant clock out - There isn’t a stop and start date for caregiver availability, there isn’t a way to input every other week availability. ## AxisCare customer reviews Showing reviews 1-25 of 729 (page 1). ### A must have for scheduling. - Overall rating: 5/5 - Reviewer: Tiffany G. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software program makes scheduling extremely easy and organized. This software is a must have when scheduling in the medical industry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program makes my job so much easier. This software stores so much data and credentials that when hiring you can easily access any records stored. #### Cons When cancelling shifts it still shows on the employees end. Which can create confusion and the employee may still show if not notified properly. #### Vendor response Tiffany, it’s great to hear AxisCare is making scheduling easier and helping you stay organized, especially with quick access to important records during hiring. We appreciate you pointing out the confusion around canceled shifts still appearing, and we’ll be sure to share that with our team. If you’d like help reviewing how those updates are communicated, please reach out via the Support button in your AxisCare website or email support@axiscare.com so we can take a closer look. Replied April 2026 --- ### Axiscare- the best solution for homecare agencies - Overall rating: 5/5 - Reviewer: Jennifer P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, AxisCare delivers strong value and has become an essential part of our day-to-day operations. Highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We’ve had a fantastic experience with AxisCare. The platform is reliable, easy to use, and truly designed with home care agencies in mind. Customer Support has been outstanding—responsive, knowledgeable, and always willing to help problem-solve quickly. It makes a big difference knowing you can reach someone who understands your business when you need it most. From a communication standpoint, AxisCare keeps everything running smoothly between office staff, caregivers, and clients. Scheduling updates, notes, and alerts are clear and timely, which helps us stay organized and provide better care. The employee payroll features are another huge win. They simplify time tracking, reduce errors, and make processing payroll much more efficient. #### Cons Reporting could be better. While the system handles day-to-day operations well, the reporting features feel limited and not as intuitive as they should be. Customization options are somewhat restrictive, making it difficult to pull exactly the data you need without extra steps or workarounds. It would be helpful to have more flexible filters, cleaner layouts, and easier ways to export and analyze data for decision-making. #### Reasons for choosing AxisCare cost and local company - we wanted to work with a local company --- ### Simplicity at your fingertips - Overall rating: 5/5 - Reviewer: Betsy K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There are a lot of things that have improved on this site since I had first started using it roughly 3 years ago. They are constantly trying to improve the functions of the site which is awesome. You can tell they are trying to make it more accessible and easier to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros You are able to quickly and easily add shifts and delete. Creating a schedule is simple and all of your information you may need is right there at your fingertips. This site is very easy to use and is always improving #### Cons This site is not very mobile friendly when you are using it as an office manager. The caregivers that use the app say that it is user friendly. --- ### Exceptional customer service and great value - Overall rating: 5/5 - Reviewer: Carleton C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm happy with it - one of the main reasons I switched was a system reliability issues we had with our old platform. AxisCare has had almost zero down time since we started using it two years ago. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is exceptional. They have live agents in the United States that answer your call usually within 30 seconds. Also, the sales team and onboarding team are great - they helped with multiple trainings for my team on the new system. The price was great as well - much cheaper than our old system. The VA billing team is amazing - they handle our billing entirely. Integrations with our training and WOTC and payroll vendors are really helpful and work well. #### Cons There's just a few little things, like the way the calendar displays overnight visits or visits longer than 24 hours. #### Reasons for choosing AxisCare The platform, the sales team, the customer service. #### Reasons for switching to AxisCare Too much downtime with WellSky and it was expensive as well. #### Vendor response Carleton, thank you for the detailed feedback. It’s great to hear our support, onboarding, and VA billing teams have made a strong impact, and that the platform has delivered the reliability and value you were looking for. We appreciate you mentioning the calendar display for longer or overnight visits and will share that with our team. If you’d like to review that setup further, please reach out via the Support button in your AxisCare website or email support@axiscare.com. Replied April 2026 --- ### Good system, but you’ll hit walls if you actually push it - Overall rating: 5/5 - Reviewer: Tyler M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It works. That’s the honest answer. We run the business on it every day and it holds up. But once you really start pushing it, you feel it. Billing gets messy, especially Medicaid, and you don’t always have a clear view of what’s actually happening. We end up double checking a lot outside the system just to be sure. They’re moving fast with updates, which is good, but it also feels like things are getting added on instead of fully cleaned up. The UI kind of shows that. So yeah, it works, but you’re going to have to put in extra effort if you want it dialed in. It’s not a set it and forget it system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros AxisCare does the basics well. Scheduling is solid, EVV works, caregiver management is reliable. You can run an agency on it without duct taping 10 different systems together which matters. API is probably the strongest part. If you know what youre doing you can build around it and fix a lot of the gaps yourself. Reporting is decent too once you figure out how to pull what you actually need. #### Cons It starts breaking down when things get real. Billing and EDI is where it gets messy. There’s not enough visibility into what’s actually happening at the claim level, especially with Medicaid. You end up exporting, checking, fixing outside the system, then pushing it back through. Not clean. UI is inconsistent right now. It feels like a mix of newer tools (honestly looks like some of it is AI-assisted) layered on top of the older system. The result is a split experience where nothing fully matches. You can tell different parts were built at different times and never really brought together. They’re pushing updates pretty fast, which is good in theory, but it also feels like features are getting released before they’re fully baked. That makes me a little cautious, especially around stability and data integrity. Support itself is actually solid. The issue isn’t support, it’s that the platform sometimes creates situations you need support for in the first place. If they are leaning into AI for development, security and validation needs to be taken seriously. That’s not something you can afford to get wrong in healthcare. #### Reasons for choosing AxisCare At the time it seemed like the safest option. Covered the requirements, EVV worked, and it was already being used by others. Just needed something that would actually run day to day without constant issues. #### Reasons for switching to AxisCare Needed EVV support. HomeTrak was actually more stable, but no real EVV and it was legacy/local install, so we had to switch #### Vendor response Tyler, we appreciate you taking the time to share such a detailed and candid perspective. It’s great to hear AxisCare is delivering where it matters most, day to day, with scheduling, EVV, and caregiver management, and that the API and reporting flexibility are adding value for your team. We also hear your concerns around billing visibility, UI consistency, and overall system cohesion as you scale, and we’ll make sure that feedback is shared with our team. If you’re open to it, please reach out via the Support button in your AxisCare website or email support@axiscare.com so we can better understand your setup and explore ways to support your workflow. Replied April 2026 --- ### Excellent HomeCare Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is a great program that allows us to keep most of our operations in one place. The few times I have had any issues or questions, the customer service response has been quick and effective. They provide us with notices and updates and offer training options and webinars to keep us up-to-date. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Real-time tracking of our clients, caregivers, leads, and applicants in one place that allows the team to be current on any new information regardless of where they are. They offer several integrations that make onboarding, payroll, and invoicing a much easier and secure process. #### Cons That there is not a timecard feature that is specifically for administrative staff to be able to make onboarding, timekeeping, and payroll a smoother process. #### Reasons for switching to AxisCare eRSP crashed and we needed to get back up and running faster than they were able to recover. --- ### Axis Review - Overall rating: 5/5 - Reviewer: Ross F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would call it an 8/10. I am a tough grader so this is good. In my 12 years of doing this Axis has been pretty much the best software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer Support has been phenomenal. We have had a much better experience than our previous vendor. #### Cons There are some things left to be desired when it comes to reporting capabilities. We need to be able to have more visibility there. #### Reasons for choosing AxisCare I was part of the committee that choose Axiscare. I saw it as the best option and the onboarding layout was great. #### Reasons for switching to AxisCare security based decision for us based off past perceived issues #### Vendor response Ross, thank you for the honest and thoughtful review. It’s especially meaningful to hear that AxisCare stands out after 12 years in the industry, and we’re glad our support team and onboarding experience have helped make the transition a strong one. We also appreciate your feedback on reporting visibility, and we’ll make sure it’s shared with our team. If you’d like to discuss that in more detail, please reach out via the Support button in your AxisCare website or email support@axiscare.com . Replied April 2026 --- ### Axis Care Review - Overall rating: 5/5 - Reviewer: Cymone C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Axis care is a good software for managing schedules and clocking in and out and it keeps us leveled with the things we need and keeps us from going over in hours. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love Axis Care due to the alerts that they give us, to be able to get things done in timely manners and not having to go searching for things that have been missed. #### Cons I dislike that the hours don't always match the clock in and out times, it does make things alot harder when having to verify shifts you have to double work to make sure the times match #### Reasons for switching to AxisCare Because Wellsky didnt have the tools that axis care had and we needed to make sure that we stayed afloat. --- ### Axiscare is Top Notch - Overall rating: 4/5 - Reviewer: Laura B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Axiscare is a user friendly application. If they do not have a fix their Great support team will typically be able to help you with a work around. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Their mobile app is very good in our area. We have quite an area to cover and it seem to work at most location. Their support team is top Notch. #### Cons do not show cancelled shifts on caregivers calendars need to run a report to see them or know the which client they usually are on. #### Reasons for switching to AxisCare their mobile app Had problems with. Axiscare is better --- ### Better than I thought - Overall rating: 5/5 - Reviewer: Bradley B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall they are fantastic and tell future homecare owners about them. I courted several others and am glad I chose AxisCare. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service. Always someone there when I need it. I often find myself needing help with forms and they are always there. #### Cons ease of integration to third parties like sandata. It is hard to manage the integration between the two. #### Reasons for choosing AxisCare They were part of the package with home care consulting --- ### Almost there - Overall rating: 4/5 - Reviewer: Shonna S. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Out of all the vendors I have used AxisCare is the closest one to being a "one stop shop" platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the robust reporting and access to integrations. #### Cons I had issues with billing batches rejecting due to a space in a diagnosis but not being able to figure out there was an issue until two weeks later. Shifts that are changed prior to an aide clocking in or out is generating a modification for our aggregator Sandata and shouldn't. When reconciling billing it does not reconcile the same shift dates that were ran in other batches. Since batches can't be deleted once reviewed some batches have the same data. #### Reasons for choosing AxisCare I could understand who I was speaking to and my onboarding specialist Samantha made the transition very smooth. #### Reasons for switching to AxisCare Unable to communicate with aides and there was no employment tracking. #### Vendor response Shonna, thank you for the review and for telling us what's been good and what's been a struggle. As we look to see your agency grow, we go through the growing pains as well, so thank you for the grace to see this partnership develop together. Replied February 2025 --- ### Owner/Operator - Overall rating: 5/5 - Reviewer: Kelli S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! Axiscare is user friendly and adaptable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love how it keeps everything compliant. #### Cons Running reports can be a challenge. Simplifying the reports tab would be helpful. #### Reasons for choosing AxisCare Our Franchise corporate location recommended this product. #### Vendor response Hi, Kelli. Thank you for your review! We're glad that AxisCare helps keep everything compliant, user-friendly, and adaptable. We appreciate your feedback and will share it with our team. It's an honor to be your chosen software, and we look forward to continuing to support your agency's success! Replied February 2025 --- ### Transition to AxisCare - Overall rating: 5/5 - Reviewer: Michelle S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been an okay transition from eRSP. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The calendar view and being able to add multiple shifts when copied #### Cons Updating blocks could be just an edit instead of having to delete and rebuild. #### Reasons for switching to AxisCare It was done corporately as a Synergy franchise. #### Vendor response Hi Michelle, and thank you for your feedback! We're glad to hear that the calendar view and shift-copying features have been helpful during your transition. We understand how streamlining block updates could improve the experience, and we'll be sure to share this with our team. Transitioning software can be a big change, and we appreciate you sticking with us as you get acclimated. We're here to support you every step of the way! Replied February 2025 --- ### Extended Family Services Review - Overall rating: 5/5 - Reviewer: Maria H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. They are very helpful whenever I call to ask for help. Axis Care has made my job much easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Online scheduling, and reporting. Because it makes my job much easier. #### Cons The scheduling system allows only 1 caregiver to be assigned to a client. I wish there was an option for more. #### Reasons for choosing AxisCare It was recommended to us by our business associates from another town. #### Reasons for switching to AxisCare Because Payworks does not have a scheduling system, not a reporting one. At least not the way Axis Care does. #### Vendor response Dear Maria, thank you for taking the time to leave us a review. We’re delighted to hear that AxisCare has been able to assist in making your job easier and that you’ve found our Support Team to be helpful. We also appreciate your comments regarding the scheduling of multiple caregivers. We understand the importance of this feature and want to assure you that AxisCare does indeed allow for multiple caregivers to be assigned to different visits for the same client. If you have any questions on this feature, our Support Team is always here to help. You can reach them at 1-800-528-6201 or support@axiscare.com. Thank you again for choosing AxisCare! Replied March 2024 --- ### Great product - Overall rating: 5/5 - Reviewer: Isaac N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fantastic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to customize each feature based on the needs of the positions is highly useful. Also, the fact that AC was made by home health care owners, for home health care owners, means they know what matters. #### Cons The Forms section needs upgrading. Staff can't sign incident reports and the application for employment doesn't do us much good. We have to use other software for that. #### Reasons for choosing AxisCare I don't recall what other software we were looking at. We chose AC because it was recommended by others and they also seem to know the industry very well. #### Reasons for switching to AxisCare Clear Care had some major software deficiencies, one of which would have caused a med error had we not caught it. They also have to outsource their software development so changes are slow coming. #### Vendor response Hi Isaac, Thank you for leaving this thoughtful review. We are so pleased to hear that AxisCare's customizability has benefited your agency. We are constantly improving our software, so your feedback is greatly appreciated. Thank you again for your review Isaac and we look forward to serving your agency for years to come! -The AxisCare Team Replied July 2022 --- ### Solid system - Overall rating: 4/5 - Reviewer: Ron R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. positive, customer service is good and responsive. I appreciate that the customer support team answers during extended business hours. The support staff are typically knowledgeable about most troubleshooting topics. The team could use some additional training to avoid escalation to level two support teams in such areas as billing. EVV, claims management, etc. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The UI is intuitive, performance is good and the overall system is reliable, minimal or no down time. #### Cons The mobile app needs more administrative functionality. Administrators need to have basic scheduling visibility and functionality on mobile devices. The invoice creation, claims management functionality is clunky and requires significant human intervention to manage routine billing processes. #### Reasons for choosing AxisCare feature functionality and speed to convert #### Reasons for switching to AxisCare system reliability and customer support. #### Vendor response Thank you for your thoughtful feedback, Ron. We’re glad to hear you’ve found the system intuitive, reliable, and supported by a responsive customer service team, especially during extended hours. We appreciate your insights on mobile administrative functionality and billing workflows, and we’ll share them with our team. If you’d like to provide more detail, please reach out via the Support button on your AxisCare website or email support@axiscare.com so we can take a closer look. Replied April 2026 --- ### Axis Care: Our Right hand - Overall rating: 5/5 - Reviewer: Alison S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good-We enjoy our experience with AxisCare and consider it an asset to our business. It is a good aid to our Care Team as well as the families we serve. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their Customer Service is great! Their features have evolved nicely with the times in home care and the scheduling elements are intutive and improve regularly. It makes my job managing more seemy business organized and keeps things running smoothly. #### Cons Sometimes fnd things I wish it could do. I know they put it on a ticket but sometimes my wish list remains a wish! #### Vendor response Thank you for the kind words, Alison. We’re so glad AxisCare has become a dependable part of your day-to-day operations and that our customer service and scheduling tools are helping keep your business organized and running smoothly. We appreciate you sharing your feature requests and will be sure to pass them along to our team. If you’d ever like to add more detail, please reach out via the Support button in your AxisCare website or email support@axiscare.com so we can take a closer look. Replied April 2026 --- ### Axis care 101 - Overall rating: 5/5 - Reviewer: Kenya C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Keeps me organized and keep things together so staff is able to easily access and read it I also like the colors #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Open request alerts when staff are late or missed shifts labels when things have came up or has happen to client or staff #### Cons Sometime staff complain about not being able to clock out when there is errors and all adls are completed they still cant clock out #### Vendor response Thank you for the great feedback, Kenya. We’re glad to hear AxisCare helps keep you organized, and that features like open request alerts, clear labels, and the visual layout make it easier for staff to stay informed. We appreciate you noting the clock-out challenges some staff experience, and we will be sure to share that with our development team. If you need immediate assistance or support in the future, please don't hesitate to contact us via the Support button on your AxisCare website or email support@axiscare.com. Our team will be happy to assist you! Replied December 2025 --- ### Excellent tool for your company! - Overall rating: 5/5 - Reviewer: Wendy R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My Experience with AxisCare has been very pleasant and ongoing, since the first day I used it, I felt very comfortable, and its interface was very user-friendly, you could explore all the website and find the things you need without needing to do much. Everything is handy and runs smoothly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to manage our roster with the features in the software, especially with the documentation part in my case, we can track what documents are going to expire easily and have everything put together #### Cons Personally, I don't have anything that I could say I don't like from Axis care, it works perfectly fine for my job #### Vendor response Thank you for the wonderful feedback, Wendy. We’re so glad AxisCare makes it easy to manage your roster and stay on top of documentation, especially with tracking expiring items all in one place. It’s great to hear the platform has felt intuitive and comfortable from day one, and that it continues to support your work smoothly. Replied April 2026 --- ### Outstanding - Overall rating: 5/5 - Reviewer: Pamela M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very easy to use and train others how to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly and holds all info we need. #### Cons Need more training on how we can better utilize it for our clients and caregivers. #### Vendor response Hi Pamela, Thank you for your review! We're thrilled to hear that AxisCare has been user-friendly and a valuable resource for storing essential information. We appreciate your feedback on training and understand how additional guidance could help maximize its benefits. We’ll be sure to share this with our team. Your support means a lot; we’re free to help whenever needed! Replied February 2025 --- ### Working With Axis - Overall rating: 5/5 - Reviewer: Sue V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been positive. I think it is a very effective program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a one stop shop. Clients and staff all in one place. I especially like the variety of reports available. Extremely helpful #### Cons I don't always know the name or location of the report that I'm looking for. #### Vendor response Hi Sue, we appreciate your review! It’s great to hear that AxisCare has been a valuable all-in-one solution for managing clients and staff and that our reporting tools have been helpful. We’ll share your feedback with our team as we enhance the platform. Your support means a lot; we’re grateful to be part of your agency’s success! Replied February 2025 --- ### I love this company! - Overall rating: 5/5 - Reviewer: Tracy N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great service! The staff was professional, friendly, and attentive to every detail. They went above and beyond to ensure a smooth and pleasant experience. I truly appreciate their dedication and efficiency. Highly recommend to anyone looking for exceptional service!" #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support they provide is truly outstanding. They are always available, responsive, and eager to assist with any concerns. Their dedication to ensuring a smooth and stress-free experience is commendable. I highly appreciate their commitment, reliability, and the genuine care they show. #### Cons Assessment forms cannot be signed on the application easily. #### Vendor response Tracy, thank you for your kind review! We're thrilled to hear our support team has made a positive impact. Your feedback on assessment forms is valuable, and we’re always working on improvements. We appreciate your trust and look forward to continuing to support you! Replied February 2025 --- ### Review from a Scheduler - Overall rating: 4/5 - Reviewer: Tanesha S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience is great. I have no real issues other than the new update. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really appreciate how user friendly this software is. The functionality is great for everything we need to accomplish. I really appreciate the shortcut menu boxes to jump from client to client or client to caregiver. #### Cons No a huge fan of the latest update the Beta Navigation because it is not as user friendly. I really dislike that the shortcut menu boxes are not as evident as before. Also switching from client to caregiver is not an easy transition. #### Vendor response Hi Tanesha! Thank you for sharing your experience. We're so glad to hear that AxisCare's functionality and shortcut menus have made scheduling more manageable for you! We appreciate your feedback on the Beta Navigation update and understand how important efficiency is in your role. We'll be sure to share your insights with our team. We're always working to improve and are grateful to have you in the AxisCare community! Replied February 2025 --- ### AxisCare so worth purchase - Overall rating: 4/5 - Reviewer: Desiree C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it's really worth having. It keeps track of just about everything. It also.makes communication with employees tons easier. Having everything in one place was amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its so easy to use. Because you can customize it to your clients and employees. If an emergency happens for an employee it can easily help put anotjer available enployee in that persons spot. You dont have to search all over to figure out who is open. It also helps keeping track of who best matches each client. Which is important because if a client doesn't enjoy an employee you can be sure they are not put together. #### Cons The pricing it can be a little pricey for smaller organizations. #### Vendor response Desiree, we're so glad AxisCare has been worth it for you and your agency! We aim to make your agency more efficient and effective for our caregivers and agency owners. Thank you for choosing AxisCare! Replied December 2024 --- ### Exceptional product - Overall rating: 5/5 - Reviewer: Emeline P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Our experience with AC has been remarkable. With its robust capabilities, we streamlined processes and generated insightful reports effortlessly. One standout moment was when we used the software to analyze a large dataset that previously would have taken us weeks to manually process. With just a few clicks, we generated comprehensive reports and visualizations that provided invaluable insights, enabling us to make data-driven decisions swiftly. Overall, the software has simplified our tasks, empowered decision-making, and driven positive outcomes for our team and organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I find most beneficial is the introduction of bi-weekly meetings with the Customer Success manager. This establishes a rhythm that aids in resolving issues and tackling daily operational questions efficiently. It's particularly useful when busy tasks threaten to consume the entire day. Additionally, implementing the BI tool has been a significant win for our company, providing valuable insights and enhancing our decision-making processes. #### Cons While we have acknowledged the necessity and plan to address it shortly, implementing an initial template for all new franchisees would prove advantageous. It's worth noting that we currently do not have an onboarding template in place. This not only streamlines the onboarding process but also fosters consistency within our brand. Moreover, it significantly reduces the manual workload currently required. #### Reasons for choosing AxisCare I was not working for CareBuilders when AC was purchased. #### Vendor response Dear Emeline, thank you for taking the time to leave such a detailed review and for the high rating! We’re thrilled to hear that AxisCare has streamlined processes and enhanced decision-making within your agency. We appreciate your feedback regarding the onboarding template. Your feedback is invaluable as it helps us continue to improve and serve our customers better. We’re glad to hear that your bi-weekly meetings with your Customer Success Manager have been beneficial for you. We strive to provide efficient and effective solutions to any issues or questions you may have. Should you have any further feedback or need assistance, please don’t hesitate to reach out to your Customer Success Manager. We’re here to help! Thanks again for choosing AxisCare and for your recommendation! Replied May 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/home-health/axiscare-profile/reviews/?page=2) --- AxisCare Reviews, Pros and Cons - 2026 Software Advice