Brightree® Home Health and Brightree® Hospice


249 reviews(4.0/5)
249 reviews(4.0/5)

Brightree Home Health and Brightree Hospice provides a combination of a native iPad point-of-care app and cloud-based back office software which allows post-acute care providers enforce standards and best practices to ensure quality care of the patients. The solution offers built-in checks that alert clinicians to all mandatory and missing information required for visit documentation.

Brightree solution eliminates any need for charting as the entire documentation is done at the point-of-care only. The solution offers a paperless workflow, starting with online patient registration to the plan-of-care documentation to billing and final reimbursement. With built-in validation rules, clinics can accurately process claims with complete details and mandatory documentation.

The real-time notification feature ensures that both nurses and patients are notified for upcoming visitations in advance. The solution also offers a comprehensive dashboard that highlights business KPIs and allows clinics to generate and download customizable reports.

Supported Operating System(s):
Windows Vista , Windows XP , Web browser (OS agnostic)

249 Reviews of Brightree Home Health and Brightree Hospice

Showing 1 - 20 of 249

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  • Denise from Hancock home health and hospice

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    July 2018

    I'm using it now

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    No

    Pros

    This product is easy to use, I would recommend this product to anybody. Always updates when it needs to.

    Cons

    This software is slow at times, sometimes it doesn't save my information , thats aggravating sometimes

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jeremiah from Mountain Regional Hospice

    Specialty: Hospice Care

    Number of employees: 11-50 employees

    July 2018

    While the software is functional, it needs improvement on specifics for certain healthcare sectors.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The display is very user friendly. The features have improved since we first started using the product. The scheduling functions are very helpful as well as compliance reminders.

    Cons

    The lack of ability to customize the software to the user's needs for a reasonable cost is prohibitive to some customers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Carla from NMRMC Home Health

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    July 2018

    Brightree user for several years.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good system, easy to use.

    Pros

    Very good for ease of getting reports to manage care and for management needs. Assessment is very good.

    Cons

    Inconsistent with calendars in system- would prefer the calendar view not the roll type calendar. When pulling new patients or schedule changes to I-pad synching can be just too much. Even when getting several things done between synching. When training new staff they usually comment about this being excessive. Would be nice to be able to put comments into the wound assessment.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jayne from Health, Wellness and Fitness

    Number of employees: 51-200 employees

    July 2018

    Worst software I have ever used for home health

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Appreciation of other softwares in comparison

    Pros

    Can use it when in areas without WiFi.
    Care planning comprehensive
    Sample interventions/goals flow from problem areas of care plan

    Cons

    Scheduling a visit takes 10 minutes
    Constantly having to sync
    Syncing takes a ridiculous amount of time and you have to sync for any change you need to make.
    Therapy notes not consistent with terminology; dont follow systems review appropriately , etc
    Cannot see others notes until fully completed
    Support is only available during business hours when you are trying to see patients.
    Frequently kicks you out of system and you have to log in.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Stacy from Matrix

    Specialty: Home Health Care

    Number of employees: 51-200 employees

    June 2018

    Intuitive and Efficient

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use and offers great features that help ensure documentation accuracy and compliance. Great for Medicare certified agencies.

    Cons

    It would be great if they offered on-site support and more ability to customize features like adding bereavement care scheduling.

    This review was submitted organically. No incentive was offered
    Review Source
  • Char from LLH Inc

    Specialty: Hospice Care

    Number of employees: 51-200 employees

    June 2018

    They need to keep the customer first

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The account manager does not need to be so arrogant when speaking to clients regarding upcoming changes

    Pros

    Can't say there is anything. It is a very cumbersome tool to work with. Lots of lag time on both the AFO side and Ipad

    Cons

    lack of customer training
    no onsite support when requested
    inability and unwillingness to customize to our specific need
    no bereavement care planning
    scheduling is extremely slow

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Stephanie from Longleaf Hospice

    Specialty: Hospice Care

    Number of employees: 51-200 employees

    May 2018

    Very user friendly software

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    How to enter a new referral. Before it was pretty difficult, but now it's pretty plain and simple. I also like the task list, I am able to keep up with things using that feature.

    Cons

    The scheduling tab. It takes a lot just to drop someone on to a schedule. I think the process can be shortened.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jennifer from Community Hospice

    Specialty: Hospice Care

    Number of employees: 51-200 employees

    April 2018

    Brightree has been great for our organization!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Brightree offers multiple services and functionalities that help us to streamline our processes for maximum efficiency and optimal patient care.

    Cons

    Very few. Brightree is promptly responsive when issues do arise. When needs arise that require modifications or new developments to the program, they do take a while.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Susan from Laurel Baye Healthcare

    March 2018

    Best Home Health and Durable Medical Equipment Software I have ever used!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Good inventory management reporting and inventory tracking. Love that the item information appears on the deliver tickets.

    Cons

    It is a little time consuming setting up each item in Brightree but in the long run it is well worth the extra effort.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lisa from Aquinas Home Health

    Specialty: Home Health Care

    Number of employees: 51-200 employees

    March 2018

    Difficult to customize

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I would have to say that having access to both home health and hospice service lines might be a plus for some agencies.

    Cons

    In our experience with this product, we have not been able to customize specific reports or documentation areas.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jana from Altamaha Homecare

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    March 2018

    Brightree Home Health

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    BRightree is the best company I have used in my home health experience, it is our third or fourth system

    Pros

    Allows sufficient charting, doesn’t require internet in the homes, Customer support is quick to responc

    Cons

    Sometimes the syncing processes can be lengthy, it appears that each time an update is completed something else then has to be fixed

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Nazzi from Homestead Hospice

    Specialty: Hospice Care

    Number of employees: 1,001-5,000 employees

    March 2018

    How good is this sofware

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    It is a great software, however, for hospice needs more developments and upgrades

    Pros

    It is user-friendly and easy to navigate. I like using BT because for each specific finding there is an area marked clearly.

    Cons

    There some areas does not give a clear report and dashboard. As hospice provider, it is important to make sure we can have access to the collected data and have the ability to analyze them.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • ron from NeuroZen Rehab Tech

    Specialty: Therapy / Rehabilitation

    Number of employees: 51-200 employees

    March 2018

    Brightree is worth what you pay for and then some...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Brightree is a good program and the customer service is good if you have a good backround in billing. The program is a bit overwhelming if you haven't done this type of work before.

    Pros

    Easy to operate platform that makes sure the claims submitted go in right the first time. The reporting system is good and fast to alert you if the id# is bad or a DOB is not right. It saves time and money.

    Cons

    The price is a bit high for smaller providers but you get what you pay for. The investment is high but over the long haul it pays for itself.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Bevan from Medical

    Number of employees: 51-200 employees

    March 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Get the job done quickly and walks you through the motions. Can easily have bedside charting done with this system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brittany from Northwest Colorado Health

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    February 2018

    Brightree has made made Northwest Colorado Health more efficient in charting thus being able to take on more clients.

    Ease-of-use
    Functionality
    Quality
    Support

    Overall great customer service and we are extremely pleased since changing to a new program!

    Pros

    The ability to use the program without internet connection, tablet based and thus easy charting. Brightree continues to stay on top of the changes within health care and provides education through online training's.

    This review was submitted organically. No incentive was offered
    Review Source
  • Kelly from Beacon Hospice

    Specialty: Hospice Care

    Number of employees: 51-200 employees

    February 2018

    Brightree

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Report names make it easy easy to use and reports that are run daily are filed so they can be more easily accessed

    Cons

    has a few little loopholes that make using the product more difficult. ,Not super responsive to customer issues although onsite help is available at a charge

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • FRAN from community hospice

    Specialty: Hospice Care

    Number of employees: 51-200 employees

    January 2018

    HANDY

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    LESS PAPERWORK-EVERYTHING IS EASIER TO GET TO-EASIER WAY TO TRACK DOCUMENTATION DAILY AND LESS STRESSFUL

    Cons

    THE WAY THE MED PROFILE IS SET UP-IF A MEDICINE IS NOT CHECKED COVERED YOU HAVE TO GO IN AND OUT OF THE SCREEN

    This review was submitted organically. No incentive was offered
    Review Source
  • Donna from Community Hospice

    Specialty: Hospice Care

    Number of employees: 51-200 employees

    January 2018

    Easy to navigate through the system, when keying in my bereavement.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Easy to go from one place to another. Step by step for putting in contacts on bereavement, looking up visits.

    Pros

    Its easy, fast and has step by step guides. Very easy to find what you need on a patient. When updating a patients contact or checking on a visit.

    Cons

    Sometimes in looking up the contacts on a patient its a little slow, when you update patients contact information. But not a major problem.

    This review was submitted organically. No incentive was offered
    Review Source
  • Janice from San Angelo Home Health

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    January 2018

    Brightree review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Care plan functionality and bridging to assessment. Ipad ease of use is good. Chart access from anywhere you can get wifi.

    Cons

    Cumbersome for billing. Poor response to issues at agency level. We never felt like we were a valued customer.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Susan from Weinstein hospice

    Specialty: Hospice Care

    Number of employees: 11-50 employees

    January 2018

    Ease of use

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Ease of use, ability to choose from list if interventions and goals, and still have ability to personalize.

    Cons

    When responding/choosing interventions more often than not, the screen skips around and unable to complete in ordered fashion.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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