Brightree® Home Health and Brightree® Hospice


 

Brightree Home Health and Brightree Hospice provides a combination of a native iPad point-of-care app and cloud-based back office software which allows post-acute care providers enforce standards and best practices to ensure quality care of the patients. The solution offers built-in checks that alert clinicians to all mandatory and missing information required for visit documentation.

Brightree solution eliminates any need for charting as the entire documentation is done at the point-of-care only. The solution offers a paperless workflow, starting with online patient registration to the plan-of-care documentation to billing and final reimbursement. With built-in validation rules, clinics can accurately process claims with complete details and mandatory documentation.

The real-time notification feature ensures that both nurses and patients are notified for upcoming visitations in advance. The solution also offers a comprehensive dashboard that highlights business KPIs and allows clinics to generate and download customizable reports.

 

Brightree Home Health and Brightree Hospice - Intervention history
 
  • Brightree Home Health and Brightree Hospice - Intervention history
    Intervention history
  • Brightree Home Health and Brightree Hospice - Documenting intervention
    Documenting intervention
  • Brightree Home Health and Brightree Hospice - Medication profile
    Medication profile
  • Brightree Home Health and Brightree Hospice - Daily schedule
    Daily schedule
  • Brightree Home Health and Brightree Hospice - Wounds overview
    Wounds overview
  • Brightree Home Health and Brightree Hospice - Compliance checks
    Compliance checks
Supported Operating System(s):
Windows Vista, Windows XP, Web browser (OS agnostic)

234 Reviews of Brightree Home Health and Brightree Hospice

 

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Software Advice Reviews (230)
More Reviews (4)

Showing 1-20 of 230

Brittany from Northwest Colorado Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Brightree has made made Northwest Colorado Health more efficient in charting thus being able to take on more clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Overall great customer service and we are extremely pleased since changing to a new program!

Pros

The ability to use the program without internet connection, tablet based and thus easy charting. Brightree continues to stay on top of the changes within health care and provides education through online training's.

Review Source
 
 

Kelly from Beacon Hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Brightree

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Report names make it easy easy to use and reports that are run daily are filed so they can be more easily accessed

Cons

has a few little loopholes that make using the product more difficult. ,Not super responsive to customer issues although onsite help is available at a charge

Review Source
 
 

FRAN from community hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

HANDY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

LESS PAPERWORK-EVERYTHING IS EASIER TO GET TO-EASIER WAY TO TRACK DOCUMENTATION DAILY AND LESS STRESSFUL

Cons

THE WAY THE MED PROFILE IS SET UP-IF A MEDICINE IS NOT CHECKED COVERED YOU HAVE TO GO IN AND OUT OF THE SCREEN

Review Source
 
 

Donna from Community Hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Easy to navigate through the system, when keying in my bereavement.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Easy to go from one place to another. Step by step for putting in contacts on bereavement, looking up visits.

Pros

Its easy, fast and has step by step guides. Very easy to find what you need on a patient. When updating a patients contact or checking on a visit.

Cons

Sometimes in looking up the contacts on a patient its a little slow, when you update patients contact information. But not a major problem.

Review Source
 
 

Janice from San Angelo Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Brightree review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Care plan functionality and bridging to assessment. Ipad ease of use is good. Chart access from anywhere you can get wifi.

Cons

Cumbersome for billing. Poor response to issues at agency level. We never felt like we were a valued customer.

Review Source
 
 

Susan from Weinstein hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Ease of use, ability to choose from list if interventions and goals, and still have ability to personalize.

Cons

When responding/choosing interventions more often than not, the screen skips around and unable to complete in ordered fashion.

Review Source
 
 

Theresa from Beyond Home Health Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Really great EMR - best in functionality and overall operational/financial needs for the price!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, LOVE Brightree as a partner with our home health agency. It's truly a partnership and our account manager exceeds expectations with responsiveness to needs and professional support.

Pros

Reports, ease of use for staff
Brightree support much improved over the years and genuinely interested in meeting your needs.

Cons

Scheduling component for staff on iPad and AFO. Limitations .
Slight clinical documentation limitations to meet optimal compliance areas

Review Source
 
 

Turoska from Georgia Hospice Care
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

The system is not user friendly and it is a lot of tedious steps to take for the monthly billing process.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I think I have covered the just in the above. Thanks for listening.

Pros

I like the variety reports the system offers. I also feel that this is a good system for an agency that has a census of 60 plus.

Cons

I do not like the turn around time of when I have to contact support. I also do not like the fact, the system updates in a 25 hour window with the understanding I can process admission for a speedy update, however, due to the fact you have to do that function one at a time is very time consuming.

Review Source
 
 

Michelle from Ga Hospice Care
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Quick and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like the system because it is easy to understand and learn. The system provides a way for documentation to be quick, easy, and thorough.

Cons

My only complaint is that sometimes it will not connect to the server even though I'm connected to a wifi network.

Review Source
 
 

Patricia from Beyond Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Best Home Health Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very detail oriented making it easier for documentation to be compliant for claim approval and compliance.

Cons

Extra steps for processing data makes it more time consuming, therefore less productive. However, it's quality vs quantity.

Review Source
 
 

Eboni from Georgia Hospice Care
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Brightree has simplified charting in the home of our patients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like how the charts flow from one to the other. It makes everything easier and you are able to cover more information on your patient without guesswork.

Cons

It takes a while to sync at times. It can get be frustrating waiting on visits to load. I believe spirituality shouldn't be applied in the social work field.

Review Source
 
 

Carey from Beyond Home Health Care Services
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Brightree is Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Just a great platform for home health and very user friendly.

Pros

I just love Brightree. As a user in our Home Health office, I find that the AFO side is so easy to use and when I call support I get exceptional assistance. The team at Brightree is always helpful and if they don't have solution right away, they take the time to get an answer and always follow up.

Cons

When updates are made to the AFO and I didn't see the front page updates, I wish it would make you take a tutorial to show you the updates before you can move forward. Sometimes I miss the front page updates and am surprised by new updated pages. BUT usually I get the hang of an update pretty quickly.

Review Source
 
 

Sarah from Beyond Home Health Care Services
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

easily accessible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The best part about Brightree is all of the reports that it has to offer. These are very useful when it comes to doing quality analysis for the company.

Cons

What I like least about Brightree is the amount of tabs and buttons you have to press or navigate through to perform certain tasks.

Review Source
 
 

Danei from Beyond Home Health Care Services
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Brightree is fairly easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Overall, probably the best EMR I've used so far. Also, I've had good experience when reaching out to customer support.

Pros

the fact that it will not allow you to submit documentation that's missing mandatory information.
Easy flow when navigating through the note while documenting.
For the most part, customer support response is very good and helpful

Cons

For iPad users - Inability to delete or error information entered by mistake (orders, medications, dx...)

Review Source
 
 

Damien from Georgia hospice care
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Chaplain

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use and the ability to find what I am looking for quickly and efficiently. The product is very easy to use.The ease of use and compatibility with my iPad allow quick and easy access.

Review Source
 
 

Dorothy from Americare Home Health Services
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Love capability to review medical records with click of a button!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Brightree develops & updates the software to help keep our clinicians compliant with regulatory requirements and guidelines. This is a huge plus.

Cons

Although it's necessary due to the constant changes in healthcare, it is at times difficult keeping up with so many updates to the system.

Review Source
 
 

Stacy from Americare Home Health & Hospice
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Brightree software is easy to learn and navigate.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I personally love the Brightree program. I also believe the support team does a great job when I have opened tickets. Fast and accurate!

Pros

I am a biller and scheduler, which makes both jobs easier to understand in the program. Scheduling with Brightree ensures frequency's are entered correctly and in turn makes checking visits at billing time go smoothly.
There is no fear that regulations are met with this program. The task hot list notifies us of any upcoming regulated tasks needing attention.
It is not hard to find any info in this system. everything is where is should be.

Cons

Internet access in the field is needed to use the communicate feature.
Sometimes updates are too drastic

Review Source
 
 

Jerri from Georgia hospice care
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Using this program is so much better than what we were using

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This is a easy product to use. It breaks down the systems step by step. It was easy to learn and I chart faster using this program

Cons

In the medication profile if you messed up on the doses you have to discontinue the whole thing and redo the whole order again

Review Source
 
 

Cathy from Americare Home Health and Hospice Services
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Brightree made my job so much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I appreciate the excellent service we get when calling in for assistance, thank you.

Pros

The ability to see visits and coordinate services so much more quickly than when they were on paper. Not having to wait for papers to be turned in to process payroll and billing. My not having to enter those visits manually. Less paperwork for patient files and employee files due to being online. A quicker turn around for claims. Less hands handling information insuring accuracy.

Cons

As an office staff I work mostly on a desktop so what I see and what the field see sometimes is in a different format therefore causes a communication stall. That is the only thing I can think of that is a challenge.

Review Source
 
 

Leah from Americare Home Health and Hospice
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Brightree software is innovated, efficient and keeps us in compliance.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall, BT is very good software for our agency and encompasses home care and hospice. We had a zero deficiency survey for home care and hospice so compliance is the best aspect.

Pros

BT keeps our agency in compliance as new regulations are introduced they integrate them into the software.
We have a particular account manager who goes over and beyond to explain options available in the system, follow up on any problems and supports us through the changes.
The Ipads for field staff are fast and efficient, do not get virus, and our clinicians are extremely pleased.

Cons

Not understanding the system or using it to its fullest is a problem for our agency. We need better webinars and education material to be able to maneuver through the software as it is very complex. It is not exactly "user friendly".

Review Source
 
 
 
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Showing 1-4 of 4

Shelley from Hampton HomeCare

September 2017

September 2017

Use this site everyday!!!!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease to enter patients is one of the best features for this software. I secondly like how it is linked to the insurances and I can check eligibility via Brightree.

Cons

Duplicate Patients!!!! There are so many duplicate patients and you can not delete them once you put in a note. There should be a way to merge these patients.

Review Source: Capterra
 

Melissa

March 2015

March 2015

BE AWARE OF BRIGHTREE

Product Quality

Product Quality
Quality

I used Brightree for years and when I tried to get out I feel like they totally charged me an exorbitant amount, denied my access for the dates that I was supposed to be able to use the product. Be very careful with this company.

Pros

able to run many reports

Cons

very complicated, customer service lacking, price very high and keeps going up.

Review Source: GetApp
 


December 2014

December 2014

Shady way to do buisness

Product Quality

Product Quality
Quality

I have been using Brightree for 3 years. It's been ok. Not good but not terrible. It's super hard to track AR as the system starts the billing cycle when the patient is entered not when a device is delivered or service is rendered. So if you delivered a device or service 60 after inputting the patients work in progress, the AR report would say its 60 past due the day it is delivered. This is super frustrating and makes it hard to manage AR. The worst thing is that they slip in an auto contract renewal so that they can strong arm you into paying for service even if you are asking to terminate. Its very shady!! If you don't give 90 notice prior to your "auto renewal" you are obligated to pay for another year. We tried to cancel but we did not have 90 days until our renewal. We have been told that we have to pay for another years service. Like I said, super shady way to do business. So now we are forced to pay for a year of Brightree along with our new billing software.

Pros

Very few

Cons

A very dishonest feel to the way they conduct themselves.

Review Source: GetApp
 

Aaron Francis from Seattle Shakespeare Company
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Product Quality
Quality
Source: GetApp