Brightree Home Health and Brightree Hospice provides a combination of a native iPad point-of-care app and cloud-based back office software which allows post-acute care providers enforce standards and best practices to ensure quality care of the patients. The solution offers built-in checks that alert clinicians to all mandatory and missing information required for visit documentation.

Brightree solution eliminates any need for charting as the entire documentation is done at the point-of-care only. The solution offers a paperless workflow, starting with online patient registration to the plan-of-care documentation to billing and final reimbursement. With built-in validation rules, clinics can accurately process claims with complete details and mandatory documentation.

The real-time notification feature ensures that both nurses and patients are notified for upcoming visitations in advance. The solution also offers a comprehensive dashboard that highlights business KPIs and allows clinics to generate and download customizable reports.



253 Reviews of Brightree Home Health and Brightree Hospice

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 253 reviews

December 2018

Sherri from Hand in Hand Hospice

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Overall product Satisfaction

Great software, easy to use and instruct, compliance driven. Exactly what we need today !!

Pros

Easy to use, not difficult to train new staff
Improvement updates made frequently to help maintain compliance
Support staff are knowledgeable and eager to find solution

Cons

Sometimes the turn around on emails and phone calls can be lengthy (days)
In need of faxing abilities for the IPAD's.... been requesting for years...

November 2018

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

5 of 5

Functionality

1 of 5

November 2018

AR Manager

Pros

Good for sales order processing.
Technical Support is excellent. All very knowledgeable about the deficiencies with this software. You will get to know all of them well because you will call them often!

Cons

Worst system for AR that I have used in 30 years experience in AR Management. Cannot track patient statements for early out agencies. Lengthy pick up and exchange process if you need to change insurance. No recalculation of claims when price table is updated. Each claim would have to be manually pick up and exchange. Revenue Cycle Worklist does not act like workqueue's in that a person must manually assign account each day. No productivity reporting with Revenue Cycle Worklists. On and on and on. If you want to hire several more FTE's, take on multiple manual processes and collections is not important to your company, this software is for you!

October 2018

Stacy from Formerly at Americare Home Health & Hospice

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Brightree is the best healthcare software out there

I do not work for the company that had Brightree any longer and I truely miss it. The software I use now is awful! (Homecare Homebase)

Pros

From my past experiences Brightree is the easiest, most user friendly healthcare software available. Each admission is separated so you are not guessing. Information you need is readily available. You don't have to search and search. I love that the cert period is at the top of every page. All physician orders are in a neat, tidy format and can be sent/resent from your PC as well as tagged as received signed by physician all in one place. Visit management is my favorite. It is easy to differentiate between a regular visit and an oasis, and if the visit is open or closed. The order frequency is shown without digging for it and the clinician responsible is clear (all very helpful for the billers). Communication notes are also neat in appearance, in one place and can be filtered. Scanning documents into the system is easy and multiple docs can be scanned at once as separate documents. The medication profile is also neat and easy to configure. Same with the diagnosis profile. The scheduling console is so easy, immediate updating, all the field staff has to do to see their visits is sync their device. New referral input is seamless. As long as you have the information to put in a referral can be complete in minutes. The support that you get with Brightree is outstanding. If there are any questions or issues the staff is helpful and polite, and will have a resolution quickly.

Cons

The only con I ever found was opening scanned documents. I seemed to take a while to open, but I'm not too sure that wasn't due to poor internet capability. Some days it was not good and other days it was perfect.

September 2018

Lisa from Aquinas Home Health

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

September 2018

Home Health Electronic Medical Records

Pros

Our agency has been using this electronic medical records for over one year and have come to appreciate the reporting features it offers.

Cons

At this time we do not have any concerns or issues, we address these with Customer Service when they arise and they are quick to respond.

July 2018

Denise from Hancock home health and hospice

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

I'm using it now

No

Pros

This product is easy to use, I would recommend this product to anybody. Always updates when it needs to.

Cons

This software is slow at times, sometimes it doesn't save my information , thats aggravating sometimes

July 2018

Jeremiah from Mountain Regional Hospice

Company Size: 11-50 employees

Review Source


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

July 2018

While the software is functional, it needs improvement on specifics for certain healthcare sectors.

Pros

The display is very user friendly. The features have improved since we first started using the product. The scheduling functions are very helpful as well as compliance reminders.

Cons

The lack of ability to customize the software to the user's needs for a reasonable cost is prohibitive to some customers.

July 2018

Carla from NMRMC Home Health

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Brightree user for several years.

Good system, easy to use.

Pros

Very good for ease of getting reports to manage care and for management needs. Assessment is very good.

Cons

Inconsistent with calendars in system- would prefer the calendar view not the roll type calendar. When pulling new patients or schedule changes to I-pad synching can be just too much. Even when getting several things done between synching. When training new staff they usually comment about this being excessive. Would be nice to be able to put comments into the wound assessment.

July 2018

Jayne from Health, Wellness and Fitness

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

July 2018

Worst software I have ever used for home health

Appreciation of other softwares in comparison

Pros

Can use it when in areas without WiFi.
Care planning comprehensive
Sample interventions/goals flow from problem areas of care plan

Cons

Scheduling a visit takes 10 minutes
Constantly having to sync
Syncing takes a ridiculous amount of time and you have to sync for any change you need to make.
Therapy notes not consistent with terminology; dont follow systems review appropriately , etc
Cannot see others notes until fully completed
Support is only available during business hours when you are trying to see patients.
Frequently kicks you out of system and you have to log in.

June 2018

Stacy from Matrix

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

Intuitive and Efficient

Pros

Easy to use and offers great features that help ensure documentation accuracy and compliance. Great for Medicare certified agencies.

Cons

It would be great if they offered on-site support and more ability to customize features like adding bereavement care scheduling.

June 2018

Char from LLH Inc

Company Size: 51-200 employees

Review Source


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

2 of 5

June 2018

They need to keep the customer first

The account manager does not need to be so arrogant when speaking to clients regarding upcoming changes

Pros

Can't say there is anything. It is a very cumbersome tool to work with. Lots of lag time on both the AFO side and Ipad

Cons

lack of customer training
no onsite support when requested
inability and unwillingness to customize to our specific need
no bereavement care planning
scheduling is extremely slow

May 2018

Stephanie from Longleaf Hospice

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Very user friendly software

Pros

How to enter a new referral. Before it was pretty difficult, but now it's pretty plain and simple. I also like the task list, I am able to keep up with things using that feature.

Cons

The scheduling tab. It takes a lot just to drop someone on to a schedule. I think the process can be shortened.

April 2018

Jennifer from Community Hospice

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Brightree has been great for our organization!

Pros

Brightree offers multiple services and functionalities that help us to streamline our processes for maximum efficiency and optimal patient care.

Cons

Very few. Brightree is promptly responsive when issues do arise. When needs arise that require modifications or new developments to the program, they do take a while.

March 2018

Susan from Laurel Baye Healthcare

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Best Home Health and Durable Medical Equipment Software I have ever used!

Pros

Good inventory management reporting and inventory tracking. Love that the item information appears on the deliver tickets.

Cons

It is a little time consuming setting up each item in Brightree but in the long run it is well worth the extra effort.

March 2018

Lisa from Aquinas Home Health

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

3 of 5

March 2018

Difficult to customize

Pros

I would have to say that having access to both home health and hospice service lines might be a plus for some agencies.

Cons

In our experience with this product, we have not been able to customize specific reports or documentation areas.

March 2018

Jana from Altamaha Homecare

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Brightree Home Health

BRightree is the best company I have used in my home health experience, it is our third or fourth system

Pros

Allows sufficient charting, doesn’t require internet in the homes, Customer support is quick to responc

Cons

Sometimes the syncing processes can be lengthy, it appears that each time an update is completed something else then has to be fixed

March 2018

Nazzi from Homestead Hospice

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

March 2018

How good is this sofware

It is a great software, however, for hospice needs more developments and upgrades

Pros

It is user-friendly and easy to navigate. I like using BT because for each specific finding there is an area marked clearly.

Cons

There some areas does not give a clear report and dashboard. As hospice provider, it is important to make sure we can have access to the collected data and have the ability to analyze them.

March 2018

ron from NeuroZen Rehab Tech

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

March 2018

Brightree is worth what you pay for and then some...

Brightree is a good program and the customer service is good if you have a good backround in billing. The program is a bit overwhelming if you haven't done this type of work before.

Pros

Easy to operate platform that makes sure the claims submitted go in right the first time. The reporting system is good and fast to alert you if the id# is bad or a DOB is not right. It saves time and money.

Cons

The price is a bit high for smaller providers but you get what you pay for. The investment is high but over the long haul it pays for itself.

March 2018

Bevan from Medical

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Easy to use

Pros

Get the job done quickly and walks you through the motions. Can easily have bedside charting done with this system.

February 2018

Brittany from Northwest Colorado Health

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Brightree has made made Northwest Colorado Health more efficient in charting thus being able to take on more clients.

Overall great customer service and we are extremely pleased since changing to a new program!

Pros

The ability to use the program without internet connection, tablet based and thus easy charting. Brightree continues to stay on top of the changes within health care and provides education through online training's.

February 2018

Kelly from Beacon Hospice

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

February 2018

Brightree

Pros

Report names make it easy easy to use and reports that are run daily are filed so they can be more easily accessed

Cons

has a few little loopholes that make using the product more difficult. ,Not super responsive to customer issues although onsite help is available at a charge