Brightree® Home Health and Brightree® Hospice


 

Brightree Home Health and Brightree Hospice provides a combination of a native iPad point-of-care app and cloud-based back office software which allows post-acute care providers enforce standards and best practices to ensure quality care of the patients. The solution offers built-in checks that alert clinicians to all mandatory and missing information required for visit documentation.

Brightree solution eliminates any need for charting as the entire documentation is done at the point-of-care only. The solution offers a paperless workflow, starting with online patient registration to the plan-of-care documentation to billing and final reimbursement. With built-in validation rules, clinics can accurately process claims with complete details and mandatory documentation.

The real-time notification feature ensures that both nurses and patients are notified for upcoming visitations in advance. The solution also offers a comprehensive dashboard that highlights business KPIs and allows clinics to generate and download customizable reports.

 

Brightree Home Health and Brightree Hospice - Intervention history
 
  • Brightree Home Health and Brightree Hospice - Intervention history
    Intervention history
  • Brightree Home Health and Brightree Hospice - Documenting intervention
    Documenting intervention
  • Brightree Home Health and Brightree Hospice - Medication profile
    Medication profile
  • Brightree Home Health and Brightree Hospice - Daily schedule
    Daily schedule
  • Brightree Home Health and Brightree Hospice - Wounds overview
    Wounds overview
  • Brightree Home Health and Brightree Hospice - Compliance checks
    Compliance checks
Supported Operating System(s):
Windows Vista, Windows XP, Web browser (OS agnostic)

220 Reviews of Brightree Home Health and Brightree Hospice

 

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Software Advice Reviews (217)
More Reviews (3)

Showing 1-20 of 217

Sarah from Beyond Home Health Care Services
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

easily accessible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The best part about Brightree is all of the reports that it has to offer. These are very useful when it comes to doing quality analysis for the company.

Cons

What I like least about Brightree is the amount of tabs and buttons you have to press or navigate through to perform certain tasks.

 
 

Danei from Beyond Home Health Care Services
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Brightree is fairly easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Overall, probably the best EMR I've used so far. Also, I've had good experience when reaching out to customer support.

Pros

the fact that it will not allow you to submit documentation that's missing mandatory information.
Easy flow when navigating through the note while documenting.
For the most part, customer support response is very good and helpful

Cons

For iPad users - Inability to delete or error information entered by mistake (orders, medications, dx...)

 
 

Dorothy from Americare Home Health Services
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Love capability to review medical records with click of a button!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Brightree develops & updates the software to help keep our clinicians compliant with regulatory requirements and guidelines. This is a huge plus.

Cons

Although it's necessary due to the constant changes in healthcare, it is at times difficult keeping up with so many updates to the system.

 
 

Stacy from Americare Home Health & Hospice
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Brightree software is easy to learn and navigate.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I personally love the Brightree program. I also believe the support team does a great job when I have opened tickets. Fast and accurate!

Pros

I am a biller and scheduler, which makes both jobs easier to understand in the program. Scheduling with Brightree ensures frequency's are entered correctly and in turn makes checking visits at billing time go smoothly.
There is no fear that regulations are met with this program. The task hot list notifies us of any upcoming regulated tasks needing attention.
It is not hard to find any info in this system. everything is where is should be.

Cons

Internet access in the field is needed to use the communicate feature.
Sometimes updates are too drastic

 
 

Jerri from Georgia hospice care
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Using this program is so much better than what we were using

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This is a easy product to use. It breaks down the systems step by step. It was easy to learn and I chart faster using this program

Cons

In the medication profile if you messed up on the doses you have to discontinue the whole thing and redo the whole order again

 
 

Cathy from Americare Home Health and Hospice Services
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Brightree made my job so much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I appreciate the excellent service we get when calling in for assistance, thank you.

Pros

The ability to see visits and coordinate services so much more quickly than when they were on paper. Not having to wait for papers to be turned in to process payroll and billing. My not having to enter those visits manually. Less paperwork for patient files and employee files due to being online. A quicker turn around for claims. Less hands handling information insuring accuracy.

Cons

As an office staff I work mostly on a desktop so what I see and what the field see sometimes is in a different format therefore causes a communication stall. That is the only thing I can think of that is a challenge.

 
 

Leah from Americare Home Health and Hospice
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Brightree software is innovated, efficient and keeps us in compliance.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall, BT is very good software for our agency and encompasses home care and hospice. We had a zero deficiency survey for home care and hospice so compliance is the best aspect.

Pros

BT keeps our agency in compliance as new regulations are introduced they integrate them into the software.
We have a particular account manager who goes over and beyond to explain options available in the system, follow up on any problems and supports us through the changes.
The Ipads for field staff are fast and efficient, do not get virus, and our clinicians are extremely pleased.

Cons

Not understanding the system or using it to its fullest is a problem for our agency. We need better webinars and education material to be able to maneuver through the software as it is very complex. It is not exactly "user friendly".

 
 

Starla from Americare Home Health and Hospice
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Billing is fast and efficient.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

As the billing coordinator I can say that almost all of my monthly billing is completed and billed on the 1st day of the month. There are so many checks and balances that the software does on its own, it really helps you to stay complaint and ensure you meet regulations.

Cons

Biggest con for me is no discontinue effective date in the authorization screen and this is minimal.

 
 

Charlene from Hospice of Davidson co.
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Figure it out

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Still need to have some form of an alert for nurses to see when an order is placed by the physician. In our agaency the MD/NP have to still use paper. We have too many papers and forms still when we were supposed to go all EMR.

Pros

It is a plus to be able to use a mobile IPad. Being able to amend documentation is nice. We still learn everyday about this system. Maybe in a year we will get used to it.

Cons

Too many steps in almost all aspects of the system. In some areas it would be much more efficient if previous entered documentation would re-populate automatically.

 
 

Carla from NMRMC Home Health
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Brightree software helps with documentation for patient specific issues.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My son works as a software engineer and I have asked him about the above issues- he explained it to me why things are different - but if the engineers would know what we prefer as users that maybe a simple fix.

Pros

Documentation is quick and easy to use. Really like the way it flows as in head to toe assessments. Pain is always required to be assessed.

Cons

Consistency with how the software looks from AFO and C-POC- would be nice if it was more consistent with how it looks. Also- The calendar for documentation please use calendar views - not scroll calendars and to be consistent- it is nice to see the days of the week. ie for what day nurse will be coming again.

 
 

Christine from Hancock home health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Software review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is tremendously amazing quick easy access to everything from start to finish would highly recommend it to other agencies always courteous and polite when calling about a question and quick response

Cons

No cons wished every one had a opportunity to use the software you wouldn't regret it. Everyone is helpful at brightree

 
 

Eric from CHANS Home Health & Hospice
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Reviewed as part of due diligence for home health & hospice systems

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Very excited at what potential Brighttree may offer our agency.

Pros

Very user friendly interface with the Apple iPads. It appeared to have good work flow from clinical to office seamlessly. The billing features seem robust and user friendly as well.

Cons

Some improvements could be focused on using the GPS more effectively with patient care and EVV. Would like to see what systems the have interoperability with. I know this is a focus but what systems are they focusing on may impact our decision.

 
 

Christine from Hancock County Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Office assistant

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Love the way it works all together it makes my job a lot easier to do my task. When you have a question about something they respond to our agency very quickly. Very easy to talk to

Cons

I have nothing bad to say about bright red or its system they are excellent I would highly recommend it to any home health agency they get a 5 star rating from me

 
 

Payvand from Homestead Hospice
Specialty: Hospice Care
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

It is easy to get familiar with it.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

It is user friendly. I have worked and work with it in different domains. I could work with that, easily and fast. I like it!

Cons

Some reports are not functional enough. I need some information about statistics which are in reports, but I could not get it!

 
 

Shanda from Heart & Soul Hospice
Specialty: Hospice Care
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Overall I believe it is user friendly and a good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Brightree is very user-friendly for clinicians and they are great about trying to streamline the product to keep it up-to-date

Cons

Implementation took a while and training was extensive. It seems to be more geared to Home Health than Hospice.

 
 

Stephani from Heart and Soul Hospice
Specialty: Hospice Care
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Review of Brightree

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Software is easy to follow, information pertinent to my job. Great educational tool for my position as a hospice case manager.

Cons

Some of the educationals are extremely time consuming and repetitious. Less repetition on a few of them would be beneficial.

 
 

Angela from Heart and Soul Hospice
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

A little difficult at first

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer support is always so helpful when you have any questions, Coming on new it's nice to know that you have support and no question is a stupid question.

Cons

It seems like at first it was always messing up and I was constantly not knowing who, what, when, or why things were going on. I think once it's up and running like it's supposed to then I think it's awesome

 
 

Kellie from Heart & Soul Hospice
Specialty: Hospice Care
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Brightree is easy to use and very useful.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Self explanatory and ease of figuring out when I first started to use, training was very easy and quick.

Cons

It sometimes will just completely shut down while in assessment then I just have to log back in and go back to assessment.

 
 

Cheyenne from Presbyterian Manor- Heart and Soul Hospice
Specialty: Hospice Care
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Administrator

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Always updating for more ease of use and is on the ball with regulatory changes. In the last year there have been vast improvements in the software and our team can not wait to see what is coming next! This software has made our job much easier and we are glad to be as paperless as possible. Jain has been wonderful as an account manager. She definitely has our company's best interest at heart and gets the answer to any question that we may have. Support for clinical has been great and improved significantly in the last few months. Billing software support has improved as well and is more manageable for our small company.

Cons

I would like to see the fully functional interface with pharmacy soon, the ability to fax from the software, and the ability to look up providers from the CMS site and have their info flow over to reduce time in hand keying entries.

 
 

Shalyn from Heart & Soul Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Excellent Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Its Great! I would definitely suggest this to other companies.

Pros

Its very user friendly. After updates its usually pretty simple to adjust to and I have found that its one of the best softwares we could use for hospice related care.

 
 
 
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Showing 1-3 of 3

Shelley from Hampton HomeCare

September 2017

September 2017

Use this site everyday!!!!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease to enter patients is one of the best features for this software. I secondly like how it is linked to the insurances and I can check eligibility via Brightree.

Cons

Duplicate Patients!!!! There are so many duplicate patients and you can not delete them once you put in a note. There should be a way to merge these patients.

Source: Capterra
 

Melissa

March 2015

March 2015

BE AWARE OF BRIGHTREE

Product Quality

Product Quality
Quality

I used Brightree for years and when I tried to get out I feel like they totally charged me an exorbitant amount, denied my access for the dates that I was supposed to be able to use the product. Be very careful with this company.

Pros

able to run many reports

Cons

very complicated, customer service lacking, price very high and keeps going up.

Source: GetApp
 


December 2014

December 2014

Shady way to do buisness

Product Quality

Product Quality
Quality

I have been using Brightree for 3 years. It's been ok. Not good but not terrible. It's super hard to track AR as the system starts the billing cycle when the patient is entered not when a device is delivered or service is rendered. So if you delivered a device or service 60 after inputting the patients work in progress, the AR report would say its 60 past due the day it is delivered. This is super frustrating and makes it hard to manage AR. The worst thing is that they slip in an auto contract renewal so that they can strong arm you into paying for service even if you are asking to terminate. Its very shady!! If you don't give 90 notice prior to your "auto renewal" you are obligated to pay for another year. We tried to cancel but we did not have 90 days until our renewal. We have been told that we have to pay for another years service. Like I said, super shady way to do business. So now we are forced to pay for a year of Brightree along with our new billing software.

Pros

Very few

Cons

A very dishonest feel to the way they conduct themselves.

Source: GetApp