Brightree® Home Health and Brightree® Hospice


 

Brightree Home Health and Brightree Hospice provides a combination of a native iPad point-of-care app and cloud-based back office software which allows post-acute care providers enforce standards and best practices to ensure quality care of the patients. The solution offers built-in checks that alert clinicians to all mandatory and missing information required for visit documentation.

Brightree solution eliminates any need for charting as the entire documentation is done at the point-of-care only. The solution offers a paperless workflow, starting with online patient registration to the plan-of-care documentation to billing and final reimbursement. With built-in validation rules, clinics can accurately process claims with complete details and mandatory documentation.

The real-time notification feature ensures that both nurses and patients are notified for upcoming visitations in advance. The solution also offers a comprehensive dashboard that highlights business KPIs and allows clinics to generate and download customizable reports.

 

Brightree Home Health and Brightree Hospice - Intervention history
 
  • Brightree Home Health and Brightree Hospice - Intervention history
    Intervention history
  • Brightree Home Health and Brightree Hospice - Documenting intervention
    Documenting intervention
  • Brightree Home Health and Brightree Hospice - Medication profile
    Medication profile
  • Brightree Home Health and Brightree Hospice - Daily schedule
    Daily schedule
  • Brightree Home Health and Brightree Hospice - Wounds overview
    Wounds overview
  • Brightree Home Health and Brightree Hospice - Compliance checks
    Compliance checks
Supported Operating System(s):
Windows Vista, Windows XP, Web browser (OS agnostic)

242 Reviews of Brightree Home Health and Brightree Hospice

 

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Software Advice Reviews (236)
More Reviews (6)

Showing 1-20 of 236

Jennifer from Community Hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Brightree has been great for our organization!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Brightree offers multiple services and functionalities that help us to streamline our processes for maximum efficiency and optimal patient care.

Cons

Very few. Brightree is promptly responsive when issues do arise. When needs arise that require modifications or new developments to the program, they do take a while.

Review Source
 
 

Lisa from Aquinas Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Difficult to customize

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I would have to say that having access to both home health and hospice service lines might be a plus for some agencies.

Cons

In our experience with this product, we have not been able to customize specific reports or documentation areas.

Review Source
 
 

Jana from Altamaha Homecare
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Brightree Home Health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

BRightree is the best company I have used in my home health experience, it is our third or fourth system

Pros

Allows sufficient charting, doesn’t require internet in the homes, Customer support is quick to responc

Cons

Sometimes the syncing processes can be lengthy, it appears that each time an update is completed something else then has to be fixed

Review Source
 
 

Nazzi from Homestead Hospice
Specialty: Hospice Care
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

How good is this sofware

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It is a great software, however, for hospice needs more developments and upgrades

Pros

It is user-friendly and easy to navigate. I like using BT because for each specific finding there is an area marked clearly.

Cons

There some areas does not give a clear report and dashboard. As hospice provider, it is important to make sure we can have access to the collected data and have the ability to analyze them.

Review Source
 
 

ron from NeuroZen Rehab Tech
Specialty: Therapy / Rehabilitation
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Brightree is worth what you pay for and then some...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Brightree is a good program and the customer service is good if you have a good backround in billing. The program is a bit overwhelming if you haven't done this type of work before.

Pros

Easy to operate platform that makes sure the claims submitted go in right the first time. The reporting system is good and fast to alert you if the id# is bad or a DOB is not right. It saves time and money.

Cons

The price is a bit high for smaller providers but you get what you pay for. The investment is high but over the long haul it pays for itself.

Review Source
 
 

Brittany from Northwest Colorado Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Brightree has made made Northwest Colorado Health more efficient in charting thus being able to take on more clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Overall great customer service and we are extremely pleased since changing to a new program!

Pros

The ability to use the program without internet connection, tablet based and thus easy charting. Brightree continues to stay on top of the changes within health care and provides education through online training's.

Review Source
 
 

Kelly from Beacon Hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Brightree

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Report names make it easy easy to use and reports that are run daily are filed so they can be more easily accessed

Cons

has a few little loopholes that make using the product more difficult. ,Not super responsive to customer issues although onsite help is available at a charge

Review Source
 
 

FRAN from community hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

HANDY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

LESS PAPERWORK-EVERYTHING IS EASIER TO GET TO-EASIER WAY TO TRACK DOCUMENTATION DAILY AND LESS STRESSFUL

Cons

THE WAY THE MED PROFILE IS SET UP-IF A MEDICINE IS NOT CHECKED COVERED YOU HAVE TO GO IN AND OUT OF THE SCREEN

Review Source
 
 

Donna from Community Hospice
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Easy to navigate through the system, when keying in my bereavement.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Easy to go from one place to another. Step by step for putting in contacts on bereavement, looking up visits.

Pros

Its easy, fast and has step by step guides. Very easy to find what you need on a patient. When updating a patients contact or checking on a visit.

Cons

Sometimes in looking up the contacts on a patient its a little slow, when you update patients contact information. But not a major problem.

Review Source
 
 

Janice from San Angelo Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Brightree review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Care plan functionality and bridging to assessment. Ipad ease of use is good. Chart access from anywhere you can get wifi.

Cons

Cumbersome for billing. Poor response to issues at agency level. We never felt like we were a valued customer.

Review Source
 
 

Susan from Weinstein hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Ease of use, ability to choose from list if interventions and goals, and still have ability to personalize.

Cons

When responding/choosing interventions more often than not, the screen skips around and unable to complete in ordered fashion.

Review Source
 
 

Theresa from Beyond Home Health Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Really great EMR - best in functionality and overall operational/financial needs for the price!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, LOVE Brightree as a partner with our home health agency. It's truly a partnership and our account manager exceeds expectations with responsiveness to needs and professional support.

Pros

Reports, ease of use for staff
Brightree support much improved over the years and genuinely interested in meeting your needs.

Cons

Scheduling component for staff on iPad and AFO. Limitations .
Slight clinical documentation limitations to meet optimal compliance areas

Review Source
 
 

Turoska from Georgia Hospice Care
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

The system is not user friendly and it is a lot of tedious steps to take for the monthly billing process.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I think I have covered the just in the above. Thanks for listening.

Pros

I like the variety reports the system offers. I also feel that this is a good system for an agency that has a census of 60 plus.

Cons

I do not like the turn around time of when I have to contact support. I also do not like the fact, the system updates in a 25 hour window with the understanding I can process admission for a speedy update, however, due to the fact you have to do that function one at a time is very time consuming.

Review Source
 
 

Michelle from Ga Hospice Care
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Quick and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like the system because it is easy to understand and learn. The system provides a way for documentation to be quick, easy, and thorough.

Cons

My only complaint is that sometimes it will not connect to the server even though I'm connected to a wifi network.

Review Source
 
 

Patricia from Beyond Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Best Home Health Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very detail oriented making it easier for documentation to be compliant for claim approval and compliance.

Cons

Extra steps for processing data makes it more time consuming, therefore less productive. However, it's quality vs quantity.

Review Source
 
 

Eboni from Georgia Hospice Care
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Brightree has simplified charting in the home of our patients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like how the charts flow from one to the other. It makes everything easier and you are able to cover more information on your patient without guesswork.

Cons

It takes a while to sync at times. It can get be frustrating waiting on visits to load. I believe spirituality shouldn't be applied in the social work field.

Review Source
 
 

Carey from Beyond Home Health Care Services
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Brightree is Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Just a great platform for home health and very user friendly.

Pros

I just love Brightree. As a user in our Home Health office, I find that the AFO side is so easy to use and when I call support I get exceptional assistance. The team at Brightree is always helpful and if they don't have solution right away, they take the time to get an answer and always follow up.

Cons

When updates are made to the AFO and I didn't see the front page updates, I wish it would make you take a tutorial to show you the updates before you can move forward. Sometimes I miss the front page updates and am surprised by new updated pages. BUT usually I get the hang of an update pretty quickly.

Review Source
 
 

Sarah from Beyond Home Health Care Services
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

easily accessible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The best part about Brightree is all of the reports that it has to offer. These are very useful when it comes to doing quality analysis for the company.

Cons

What I like least about Brightree is the amount of tabs and buttons you have to press or navigate through to perform certain tasks.

Review Source
 
 

Danei from Beyond Home Health Care Services
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Brightree is fairly easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Overall, probably the best EMR I've used so far. Also, I've had good experience when reaching out to customer support.

Pros

the fact that it will not allow you to submit documentation that's missing mandatory information.
Easy flow when navigating through the note while documenting.
For the most part, customer support response is very good and helpful

Cons

For iPad users - Inability to delete or error information entered by mistake (orders, medications, dx...)

Review Source
 
 

Damien from Georgia hospice care
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Chaplain

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use and the ability to find what I am looking for quickly and efficiently. The product is very easy to use.The ease of use and compatibility with my iPad allow quick and easy access.

Review Source
 
 
 
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Showing 1-6 of 6

Susan from Laurel Baye Healthcare

March 2018

March 2018

Best Home Health and Durable Medical Equipment Software I have ever used!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good inventory management reporting and inventory tracking. Love that the item information appears on the deliver tickets.

Cons

It is a little time consuming setting up each item in Brightree but in the long run it is well worth the extra effort.

Review Source: Capterra
 

Bevan from Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Get the job done quickly and walks you through the motions. Can easily have bedside charting done with this system.

Review Source: Capterra
 

Shelley from Hampton HomeCare

September 2017

September 2017

Use this site everyday!!!!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease to enter patients is one of the best features for this software. I secondly like how it is linked to the insurances and I can check eligibility via Brightree.

Cons

Duplicate Patients!!!! There are so many duplicate patients and you can not delete them once you put in a note. There should be a way to merge these patients.

Review Source: Capterra
 

Melissa

March 2015

March 2015

BE AWARE OF BRIGHTREE

Product Quality

Product Quality
Quality

I used Brightree for years and when I tried to get out I feel like they totally charged me an exorbitant amount, denied my access for the dates that I was supposed to be able to use the product. Be very careful with this company.

Pros

able to run many reports

Cons

very complicated, customer service lacking, price very high and keeps going up.

Review Source: GetApp
 


December 2014

December 2014

Shady way to do buisness

Product Quality

Product Quality
Quality

I have been using Brightree for 3 years. It's been ok. Not good but not terrible. It's super hard to track AR as the system starts the billing cycle when the patient is entered not when a device is delivered or service is rendered. So if you delivered a device or service 60 after inputting the patients work in progress, the AR report would say its 60 past due the day it is delivered. This is super frustrating and makes it hard to manage AR. The worst thing is that they slip in an auto contract renewal so that they can strong arm you into paying for service even if you are asking to terminate. Its very shady!! If you don't give 90 notice prior to your "auto renewal" you are obligated to pay for another year. We tried to cancel but we did not have 90 days until our renewal. We have been told that we have to pay for another years service. Like I said, super shady way to do business. So now we are forced to pay for a year of Brightree along with our new billing software.

Pros

Very few

Cons

A very dishonest feel to the way they conduct themselves.

Review Source: GetApp
 

Aaron Francis from Seattle Shakespeare Company
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Product Quality
Quality
Source: GetApp