Carecenta is a cloud-based home care and adult day care management solution that helps users improve the lives of patients, coordinators and caregivers through next-generation technologies. The solution has an integrated suite of applications that are adaptable to each agency's company environment. The Point of Care functionality includes multilingual telephony support with number attendance verification. The Visual Scheduling module features conflict alerts, resource scheduling, waitlists and map-based availability searches promote the efficiency of movement while automated Appointment Validations decrease labor costs.

Carecenta provides modules for human resources including payroll and attendance verification. Billing module includes RAP support, claim scrubbing and eligibility verification. Other features include customized dashboards and checkpoints as per role, electronic billing for insurance carriers, MLTC and Medicaid, skilled and non-skilled nursing support and user guides for administrators, schedulers, HR and billing.

Carecenta has accounting and customer relationship management capabilities. Pricing is per month.



18 Reviews of Carecenta

Overall rating

4.5 / 5 stars

Showing 1 - 18 of 18 reviews

July 2018

Shaun D from Equip Your Kitchen 4 Less

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

Amazing how this brought us out of the stone age into the now age

HIPPA compliant. Built in security. Real time ETA because like most people, something else always comes up and letting them know how close their care giver is eases their mind. Being able to schedule our different employee types is a God send and remote clock in/out only helped streamline the business.

Pros

With close to 80 + full time and 30 part time/seasonal this platform really hit the mark. Built in background and immigration checks freed up the HR staff to focus more on recruiting. Real time tracking and ETA really helps especially when family members would sometimes be worried if they were actually on their way. Time in/out saves them time from having to come into office everyday to start their day.

Cons

It was a little rough to make heads or tails of the multiple "real time" reports. Then we hada few hiccups trying to integrate it into our AR/AP database.

April 2018

Abraham from Rishavena Home Health Care

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2018

A decent solution for a small Healthcare business

Pros

Carecenta is reasonably priced if you are a small business that is filled to capacity. Customer service was always friendly, even if you didn't catch them at the time of your call, and they always call you back. The interface itself is user-friendly and easy to navigate for people who are not tech savvy.

Cons

The package we utilized at my previous job capped us at 100 patients total for Home Health Care and 50 patients total for Social Day Care. We had to renegotiate our entire contract in order to increase the maximum number of patients we were allowed to enter in the system. It was a hassle and they tried their best to make it painless for us. I always felt like they were pushing us to some kind of unlimited patient deal that would DEFINITELY reflect negatively in our monthly expenses.

February 2018

Camille from Circle of Life Corporation dba Circle of Life Home Care

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Functionality

3 of 5

February 2018

New Customer

Pros

We are new to Carecenta software only a month into our experience. We signed our agreement with Carecenta based upon the ability to capture client/employee data for scheduling capabilities.

June 2017

Jack from Caring Hands Home Care

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Carecenta saves me time. Across the board: case coordination, scheduling, billing, payroll, etc

Another plus is that it's really fun to work with this incredible cloud-based software. I can check on schedules from anywhere from home, or even in transit, solve any problems, find a replacement, etc. Carecenta constantly improves and upgrades its features. Just last week they've improved their visual HHA availability search on the map. I can see the differences in rates right there and mass-text or mass-email to all aids in the vicinity of my patient using a private text number and get their responses back on my own cell.

Pros

We have few hundred patients. We've tried HHA Exchange and ClearCare. The cost with them was beyond what we could afford. Carecenta on the other hand provides more services for less. For instance, we can bill Medicaid directly, which is not available through ClearCare. And, overall, it's much more user-friendly, easy to use and has more services. I like they've added skilled services now, which is also not available thu ClearCare, and much easier to use than the HHA Exchange.

October 2016

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Very happy with Carecenta

We chose Carecenta because we needed an integrated scheduling, billing and payroll software, and then found that Carecenta enables us to be in compliance with state and federal licensing regulations with our employees as well. We then discovered that Carecenta has a map-based caregiver search feature. I couldn’t believe it. We actually have a system that makes our agency unstoppable.

Pros

While on boarding is always difficult and overwhelming when switching providers, the customer service representative was immensely helpful.

Cons

When we experienced any bumps in the road, as any agency does, the customer service team has always been prompt to answer questions, research any issues or special requests that we might have.

September 2016

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Great functionality, easy to use home care agency management software

Being that my agency covers a seven state region, we work with many different insurance companies, so initially we had a lot of trouble finding a home health software that could handle our insurance and reporting requirements. The layout of Carecenta was so smooth and easy to follow. Everything we needed was right there. As Carecenta’s sales agent progressed with his demo I was more and more impressed. Everything was easier than the other system we were using. When he showed me their scheduling, I was sold. I never in my 12 years of running an agency have I ever encountered a software that is this efficient.

Pros

I can now stay in full compliance with the government in every state we cover by using Carecenta. Carecenta home care software has really made my agency more profitable.

Cons

Carecenta seems very simple to use, however, you still need training. They provide it as part of setup but you have to pay for it.

September 2016

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Carecenta saved our cashflow and time with electronic billing

By using Carecenta I am able to see authorization for patience care faster. I am notified if there are any problems with compliance applying to any of my HHA’s and can quickly navigate to anther HHA to send out to the patience. The cloud based system allows me to view my HHA’s schedule from anywhere. Plan of care is now manageable because of Carecenta software. As long as I have internet access I can check to see that my HHA’s have completed all daily tasks. This insures me success for my agency. This is really helpful.

Pros

Many hours of manual management were saved and redirected to growing our business. Our Carecenta WOW moment was in the first month of use. We quickly realized that our accuracy increased and our efficiency went up by 100%.

Cons

Carecenta is probably more sophisticated that we would need since we don't use all the skilled nursing part.

April 2016

Katlin from Penn Adult Day Care

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

April 2016

The top notch of adult daycare software

We run adult daycare facility and Carecenta is doing everything for us: scheduling, projecting meals, transportation, sign-in automation, electronic and paper billing and reporting. Responsive support and customer service that makes updates and listens to feedback. Very good Help Desk documentation. The dashboard with projected attendance and sign-in is very helpful. Great customer service that is there all the time and helps quickly resolve issues. Top of the line technology. Seamless transitions between scheduling and billing. It talks minutes to do the entire week of billing for all 210 patients we have. It's a loud-based software so I work on things from anywhere, office, home or on-the-go.

January 2016

Daniel from Home Health And Holistic Care

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2016

It gets the job done!!

We are a home health care agency that was doing everything manually. We did all of our billing, payroll, scheduling and reports, and it was always a mess. We lost tons of money each year, and didn't feel comfortable using certain software programs. Carecenta came across and in a search. We called the customer service, did the demo and were sold on it! The automated HR, payroll and billing feature really helped us get our agency back on track and stay there. Appointment validation has helped everyone, and we can now have better results with scheduling. E-billing and e-remittances has really helped us with time, and also with going green. This software for home healthcare has really paid off.

January 2016

Daniel from Boston Home Health Association


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2016

Dependable and reliable home healthcare system

Pros

Dealing with more than 500 home health aides on a daily bases, I needed a dependable home health software that I could use and trust. Carecenta has given me that. Carecenta has built in compliance checkpoints that makes it simple to stay in full compliance with the government.

The maps integrated feature with real time data lets me view the location of my HHA’s. I can see instant authorization and notifications with Carecenta software. These features have increased my home health company’s efficiency. I’m really happy we finally switch to Carecenta.

Cons

I didn't like the wait for the demo. I hate to wait a few days instead of instant.

January 2016

George from Caring Home Health


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2016

The best and easy to use software for home healthcare

Pros

Carecenta has made EVV simple for my home healthcare agency. Now we can make sure that our HHA’s arrive at the correct location and that each patience receives the correct care based on their MD form.

Carecenta has a unique interactive telephony system that allows me to view the actions of my HHA’s. With Carecenta’s latest technology, I can track the progress of each home health aide and the care of all patience’s. Carecenta home health software serves as an advocate to the home health industry.

Cons

The demo took some time to complete, but other then that nothing crosses my mind.

January 2016

Geroge from Caring Home Health

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2016

The best and easy to use software for home healthcare!

Carecenta has made EVV simple for my home healthcare agency. Now we can make sure that our HHA's arrive at the correct location and that the patience's receives the correct care based on their MD form. Carecenta has a unique interactive telephony system that allows me to view the actions of my HHA's. With Carecenta's latest technology, I can track the progress of each home health aide and the care of all patience's. Carecenta home health software serves as an advocate to the home health industry.

January 2016

Megan from Home Famiy Care

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2016

Amazing home healthcare program makes authorization fast and efficient!

By using Carecenta I am able to see authorization for patience care faster! I am notified if there are any problems with compliance applying to any of my HHA's and can quickly navigate to another HHA to send out to the patience. Carecenta's cloud based system allows me to view my HHA's schedule from anywhere. By dialing in with the patience's phone, I can see what time my home health aide clocked in and what time they clocked out. I can even see what time each service task was completed. Plan of care is now more manageable because of Carecenta software!

January 2016

Kevin from Home Health

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2016

Excellent product ahead of its time!!

I have been using Carecenta now for two years, I normally don't write reviews but Carecenta is simply the best software out there. The software has specific features for authorizations and employee compliance which makes scheduling an opened case easy. It also gives me everything I need to stay in full compliance with the government. The system allows me to check schedules anywhere, even from my home. This software has helped me and I'm positive it will do the same for you.

November 2015

Shayla from At Home Personal Care Services


Ease-of-use

4 of 5

Customer support

1 of 5

Functionality

1 of 5

November 2015

This software honestly has so much potential, but needs time to grow.

Pros

The possibilities of what the software can provide to home healthcare agencies.

Cons

The look and ease of the display of information makes the product somewhat easy to use.

September 2015

Molly from HIG Home Group


Ease-of-use

4.5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

September 2015

Software specifically made for home care and adult day care

Pros

For almost 10 years, my company was using another software system that was costing us time and money because it could not meet our needs in nursing support for home care service. When we finally started using Carecenta, we were very impressed with its performance track record and rich functionality. It almost too good to be true - we save so much time on work tasks, it's incredible.

Carecenta is very easy to use, and as a result, It took less than two hours to train our entire staff. It is the most advanced and powerful management and financial software for the home care industry.

Cons

I feel I could use a little more training than the 2 days Carecenta staff provided. There are some smart functions that are not obvious at the beginning and take a bit more time to get familiar with. I would recommend taking at least 4 session of training.

May 2015

Tural from Home Family Care, Inc.


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2015

Most advanced home care management we ever had

Pros

My professional experience as a case coordinator spans more than 12 years. At times, it seem almost impossible that I've been in this industry for so long. I think that may be because I'm so dedicated to my work. Helping to turn lives around gives me tremendous satisfaction and a great sense of personal accomplishment. I am quite familiar with most of the home care industry management software, because software is an integral part of my everyday work. It was a big plus when I discovered Carecenta, because the software makes my life so much easier.

To give you some examples, authorizations and employee compliance are very high priority with me when it comes to scheduling an open case. Carecenta provides unique features that track authorization, allow me to instantly communicate with multiple HHAs in seconds via text right from the software, include electronic visit verification tracking, and full compliance.

Carecenta constantly improves and upgrades its features. Just last week they’ve improved their visual HHA availability search on the map. Now I can mass-text or mass-email to all aids in the vicinity of my patient using a private text number and get their responses back on my own cell, and even send message back to them without revealing my own cell number, through Carecenta. All messages are also stored in employee record. Awesome!

Cons

The only downside I can think of is that Carecenta doesn't go far enough in covering medical and skilled nursing services. It does have medication tracking and nursing fillable forms, however I would recommend adding OASIS functionality, although this wouldn't be necessary for my company, since we are not billing for any of the nursing services.

March 2015

Mary Beth from Independent You, LLC

Review Source: Capterra


Ease-of-use

2 of 5

Customer support

2 of 5

March 2015

Product does not live up to it's promise.

After struggling along with the product for several months, we discontinued using the product. We were never able to pull one reliable report from the software. We found numerous programing problems with the software. Tech support seem to be only one person.