# CareSmartz360 Software Reviews, Demo & Pricing - 2026 > Review of CareSmartz360 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/home-health/caresmartz360-profile --- [Home](https://www.softwareadvice.com/) / [Private Duty Care Software](https://www.softwareadvice.com/home-health/private-duty-care-comparison/) / CareSmartz360 Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/home-health/caresmartz360-profile/reviews/)[Alternatives](https://www.softwareadvice.com/home-health/caresmartz360-profile/alternatives/) # CareSmartz360 2026: Benefits, Features & Pricing Wondering if CareSmartz360 is right for your organization? Our Private Duty Care Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview CareSmartz360 4.8 [(182)](https://www.softwareadvice.com/home-health/caresmartz360-profile/reviews/) Pricing Starting at $10.00 per month ### About CareSmartz360 CareSmartz360 is an AI-powered, all-in-one home care management and EVV solution built to support large and enterprise home care agencies operating in complex regulatory environments. With a comprehensive suite of features—including enterprise scheduling, point-of-care documentation, 45+ state EVV integrations, multi-payer billing, authorization tracking, custom forms, advanced reporting, a multilingual caregiver app, an agency mobile app, caregiver training, and AI-based retention tools—CareSmartz360 helps high-volume agencies streamline operations while maintaining compliance and control at scale. Agencies can efficiently schedule caregiver visits across locations, monitor real-time clock-ins and late shifts, and receive automated alerts to prevent missed visits. GPS-based visit tracking with geofencing provides accurate visibility into caregiver activity during shifts, supporting accountability across distributed teams. The platform supports complex Medicaid, VA, private pay, and LTCI billing workflows with automated claim validation, EDI support, payer-specific rules, and payroll integrations to help reduce denials, improve reimbursement accuracy, and protect revenue. C... aregivers can create ad hoc schedules in the field, document care notes, track mileage, access care plans, and communicate securely through the mobile app. AI-driven automation helps reduce manual workload, optimize scheduling efficiency, improve caregiver retention, and standardize workflows across branches. Leadership teams gain visibility through 200+ built-in reports, customizable dashboards, role-based permissions, and enterprise roll-up reporting that maintains centralized governance without limiting local flexibility. CareSmartz360 operates on a HIPAA-compliant, SOC 2-certified architecture secured on Microsoft Azure infrastructure. The platform is recognized for award-winning human support, structured onboarding, and seamless enterprise data migration to minimize transition risk. Designed for scale, CareSmartz360 enables large and multi-location home care organizations to deliver consistent, high-quality care while simplifying operations across locations. Wondering if CareSmartz360 is right for your organization? Our Private Duty Care Software selection experts can help you in 15 minutes or less. ## CareSmartz360 User Interface ## Popular CareSmartz360 Alternatives Main Product CareSmartz360 4.8 [(182)](https://www.softwareadvice.com/home-health/caresmartz360-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.76Value for money - 4.83Customer support - 4.63Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [GEOH](https://www.softwareadvice.com/home-health/geoh-profile/) 4.9 [(156)](https://www.softwareadvice.com/home-health/geoh-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.80Value for money - 4.88Customer support - 4.87Functionality Pricing Starting at $13.00 per month Get Price Alternative Product [AxisCare](https://www.softwareadvice.com/home-health/axiscare-profile/) 4.7 [(729)](https://www.softwareadvice.com/home-health/axiscare-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.49Value for money - 4.55Customer support - 4.36Functionality Pricing Starting at $325.00 per month Get Price Alternative Product [InMyTeam](https://www.softwareadvice.com/home-health/inmyteam-profile/) 4.6 [(92)](https://www.softwareadvice.com/home-health/inmyteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.59Value for money - 4.59Customer support - 4.52Functionality Pricing Starting at $200.00 per month Get Price Alternative Product [Alora Home Health](https://www.softwareadvice.com/product/2085-Alora-Homecare-Software/) 4.5 [(151)](https://www.softwareadvice.com/product/2085-Alora-Homecare-Software/reviews/) Ratings Breakdown - 4.49Ease of use - 4.40Value for money - 4.59Customer support - 4.33Functionality Pricing Starting at $295.00 per month Get Price Alternative Product [eRSP](https://www.softwareadvice.com/home-health/ersp-profile/) 4.2 [(99)](https://www.softwareadvice.com/home-health/ersp-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.30Value for money - 3.99Customer support - 4.18Functionality Pricing Starting at $200.00 per month Get Price ## CareSmartz360 Pricing and Plans Starting price: $10.00 per month Free Trial Free Version Basic $10.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CareSmartz360 Features - Features of CareSmartz360 Accounts Receivable Activity Dashboard Activity Tracking Alerts/Notifications API Appointment Management Assessment Management Automated Scheduling Billing & Invoicing Calendar Management Caregiver Management Care Plan Management Chat/Messaging Claims Management Client Management Client Portal Clock In/Out Collaboration Tools Communication Management Compliance Management Customizable Forms Customizable Reports Document Management Document Storage Electronic Signature Employee Management Employee Portal EMR/EHR File Sharing Financial Reporting For Long Term Care Forms Management Generative AI GPS HIPAA Compliant Home Health Care Management Insurance Management Invoice Management Meal/Nutrition Management Medication Management Mobile Access Mobile Alerts Monitoring Multi-Location Patient Database Patient Intake Patient Records Management Payment Processing Payroll Management Point of Care System Quality Assurance Real-Time Data Real-Time Notifications Real-Time Reporting Records Management Referral Management Reminders Reporting & Statistics Scheduling Task Management Task Scheduling Third-Party Integrations Time Tracking by Client Visit Verification Workflow Management ## CareSmartz360 Integrations Paychex Flex Integration rated undefined from -1 review QuickBooks Online Advanced Integration rated undefined from -1 review HHAeXchange Integration rated undefined from -1 review Tellus Integration rated undefined from -1 review Waystar Integration rated undefined from -1 review Checkr Integration rated undefined from -1 review See all 10 integrations ## CareSmartz360 User Reviews Overall Rating 4.8 Ratings Breakdown 5 83% 4 14% 3 2% 2 1% 1 1% Secondary Ratings Ease of Use 4.5 Value for money 4.8 Customer support 4.8 Functionality 4.6 BP Brian P. Verified reviewer Hospital & Health Care 51-200 employees Used daily for more than 2 years Review source Reviewed September 2022 Great product for the investment 4 Processing billing and payroll became much easier with CareSmartz Ratings Breakdown 5 Ease of use Previously 4 5 Value for money Previously 4 4 Customer support Previously 5 4 Functionality Pros: CareSmartz is easy to use and easy to train your office staff on its features Cons: It took a long time for an app for the office staff to be developed Read More NL NADINE L. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for less than 6 months Review source Reviewed November 2025 "Dazzle in Distress" save by Caresmartz360 Team 5 RIGHT NOW I'M IN THE EARLY STAGES AT THE BEGINNING. HOWEVER I CAN TELL YOU EVEN LIKE NOW I AM ABLE TO STUDY AND THEN MEET UP WITH SARAH TO MAKE SURE THAT I AM COMPLIANT AND DOING THE RIGHT THINGS !!!YOU JUST CAN'T BEAT THAT. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: THE OTHER COMPANY THAT I HAD RUSHED THE PROCESS SO BAD UNTIL WE HAD A LOT OF MISTAKES AND A LOT OF DECLINES CLAIMS DUE TO EVV SETUP. I COULDN'T WAIT TO GET OUT OF THAT COMPANY. WITH CARESMART'S 360 I WAS VERY RELUCTANT TO JOIN BECAUSE THE BEGINNING PROCESS THE COMPANY HAD TO WALK IT ALONE....OH I REALLY FELT BAD ABOUT GETTING INTO ANOTHER SYSTEM THAT I HAD TO FIGURE EVERYTHING OUT! HOWEVER THEY MADE ME CHANGE MY WHOLE MIND ABOUT HOW I FELT AFTER TALKING TO MR SINGH. NOT ONLY DO I HAVE SOMEONE TO WALK THROUGH THE PROCESS WITH ME I HAVE "HUMAN" HELP ASSISTING ME TO LEARN EVERYTHING THAT I NEED !!!! MANY OF YOU MAY LAUGH BUT I HAD A GREAT FEAR BEFORE LEARNING SARAH WOULD BE THERE TO GUIDE ME!!! Cons: I could have save a lot of denied claims if I had use Caresmartz360 in the beginning and not later. My bad!!! Reasons for switching to CareSmartz360 terrible service and contacting if you need service. Read More IO Isoken O. Verified reviewer Health, Wellness and Fitness 51-200 employees Used daily for more than 2 years Review source Reviewed April 2026 Excellent software that can be customized to grow with any agency 4 Great software for any startup and growing agency. we started with caresmartz in 2021 without any prior experience with home care software. We have been happy with experience, the software have improved overtime. Customer service is excellent Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: Caresmartz 360 is the only software product we have used and we have been happy with it. I like the workflow and i like the interface Cons: The reporting feature needs improved, especially now with AI, it shouldn't be very difficult to find relevant data that can help with decision making and overall operation of the agency Read More MS Melissa S. Verified reviewer Mental Health Care 2-10 employees Used daily for less than 2 years Review source Reviewed November 2023 Someone please investigate their billing 1 Absolutely the worst experience with a software company. Not only was I billed erroneously for client's, but when I addressed it, I was yelled at by a Customer 'Satisfaction' Rep., He kept speaking over me and justifying that they billed me for client's we hadn't seen since July and it was Oct. They charge you per client but won't give you an itemized bill, unless you request it, so who knows how many other times I was erroneously billed for client's not seen. Then when I checked my credit card balance, I saw they charged me an additional $300. When I spoke to them and asked for a refund, I was told that they would but it wouldn't be until the next day because it was the end of the day (it was 3:04 pm). The software itself, had many glitches, and they were constantly doing upgrades which would normally not be a problem, except that every time they did them, it moved the gps pin so our staff would get an error message when they would try to clock in. Every single time, one of us would have to go in, and manually adjust the pin. Extremely time consuming. Additionally, they charge $10 per client on your roster. They make you list a card on file. For those of us in this field, we all understand that this is not logical, and it is extremely expensive, but when I tried to explain that to the Customer Satisfaction Rep, again, he argued. The best they could do was bring that down to $9 per client. Client's struggle to pay their monthly bills, I am not raising my rates because a software company is not client focused. So for all of the reasons above, we left. When I was charged an additional $300, I expressed that this was the final straw and felt that I should not be held to their 3 MONTH CANCELLATION POLICY and I received an email telling me that was not possible and they would still be holding me to that. Top of the line customer service right there. First of all, a 3 month cancellation policy is theft on so many levels, much less to bill me for client's erroneously, then to charge my card for $300 without my permission...All while getting yelled at and argued with when I am paying them thousands of dollars a year...I would suggest that someone dig a little deeper into their billing department, as well as their Customer 'Satisfaction' team... Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: none, my entire experience was stressful and not one I would recommend. Cons: Their customer service (see my next comment), their pricing (it is insanely expensive), their billing (they make you list a card on file) Read More JB Julie B. Verified reviewer Hospital & Health Care 11-50 employees Used daily for more than 2 years Review source Reviewed February 2026 Thumbs Up!! 5 Overall I love the app and appreciate the wonderful customer service. They are quick to respond to and solve any problems we run into. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: I love that staff can report about their clients on the platform. This keeps clients families and the office staff well informed. Cons: There is always room for improvements. If I had to choose something that could be better I would add some more functionality to the already wonderful app. Read More MG Maria G. Verified reviewer Health, Wellness and Fitness 11-50 employees Used daily for less than 2 years Review source Reviewed November 2025 5 Stars for Caresmartz 5 Again, they are professional to a tee. I can reach them any time that is needed and their follow up is reliable. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: They are so professional. Their personalized customer support is outstanding and makes it very easy to use. Cons: There is nothing I have to complain about. My team finds the app easy to work with and have adopted it easefully. Reasons for switching to CareSmartz360 We needed an app with more features and Caresmartz had more features AND also was an equal enough price. Read More JT Justin T. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for less than 6 months Review source Reviewed November 2025 Looking forward to growing with Caresmartz as they role out updates 4 Overall good. Training is excellent. There's lots of online help available. this is a huge step up over paper. Ratings Breakdown 2 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: Lots of functionality. There seems to be an option for everything I want it to do. There's plenty of opportunity for personalization, and it should continue to work as my organization grows. Absolutely love the built in AI for in app help. This is the best I've ever experienced in any software I've used. I can get 95% of my questions answered quickly and easily using it. Backing it up with a real person makes it 100% Cons: Old looking user interface, occasionally slow to load, Agency owner app has very little functionality, Some of the day to day operations are not intuitive (I don't need everything to be simple, but day to day stuff like scheduling should be). TEXT MESSAGING! - That format is nearly impossible to work with. I need something intuitive that all of my office staff can see and operate easily. Reasons for choosing CareSmartz360 CareSmartz didn't require a 1 year contract. Meaning if I don't like it I can switch. Read More BB Brian B. Verified reviewer Hospital & Health Care 2-10 employees Used daily for less than 2 years Review source Reviewed August 2025 Top tier support 5 The platform was easy to adopt incredibly easy to use made payroll and billing very easy. I would’ve liked to see more integrations with third-party vendors. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The support team is the best out there. The AI features to kick off support make triage a breeze and then if you need any actual help, they’re always there to pick up the phone get on the chat. They’re not afraid of getting engaged quickly. Cons: Not as many integrations as I would like. I would’ve hoped to see Moore around training. CareGiver rewards AI scheduling things of that nature. Reasons for choosing CareSmartz360 We chose for cost and ease of implementation. Read More SJ Sheila J. Verified reviewer Hospital & Health Care 2-10 employees Used daily for less than 12 months Review source Reviewed March 2025 Making Life Easier 4 Over all it has bee what we needed for this point in our business. It was easy to get started and now with FIN easier for me to get issues handled. I can get the answer to my question and not have wait on anyone to get back to me. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Having client management/scheduling and caregiver stuff all in one place has made life easier. Cons: When you need to add a reoccurring charge to a client invoice such as an admin fee. The system sends the client 2 invoices, one for hours the client has service and one for the admin fee. Not client friendly. Reasons for choosing CareSmartz360 Cost per client to use and that we are not charged per user. Also it seemed simple enough to use. Read More AS Albert S. Verified reviewer Hospital & Health Care 2-10 employees Used monthly for less than 12 months Review source Reviewed September 2025 Very good software 5 The company had Great communication and customer support. They are very contactable compared to the program we currently use. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Clean layout and having ability to questions answered quickly through chat by live person and AI during off hours. Cons: It did not fit our unique scheduling requirements. Which are not typical of agencies and Auto contract renewal. Reasons for choosing CareSmartz360 The software and dashboard were clearer and more intuitive. Read More Showing 1 - 10 of 182 Reviews [See All Reviews](https://www.softwareadvice.com/home-health/caresmartz360-profile/reviews/) ## CareSmartz360 Popular Comparisons [GEOH vs CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/vs/geoh/)[AxisCare vs CareSmartz360](https://www.softwareadvice.com/home-health/axiscare-profile/vs/caresmartz360/)[InMyTeam vs CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/vs/inmyteam/)[Alora Home Health vs CareSmartz360](https://www.softwareadvice.com/compare/2085-Alora-Homecare-Software/vs/20460-caresmartz360/)[eRSP vs CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/vs/ersp/)[WellSky Personal Care vs CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/vs/clearcare/)[ShiftCare vs CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/vs/shiftcare/)[AlayaCare vs CareSmartz360](https://www.softwareadvice.com/medical/alayacare-profile/vs/caresmartz360/)[Lookout vs CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/vs/the-lookout-way/)[AdaCare vs CareSmartz360](https://www.softwareadvice.com/home-health/adacare-profile/vs/caresmartz360/)[HHAeXchange vs CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/vs/hha-exchange/)[Caretime vs CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/vs/caretime/)[Rosemark vs CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/vs/rosemark-home/)[KanTime vs CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/vs/kantime/) [Compare All Alternatives](https://www.softwareadvice.com/home-health/caresmartz360-profile/alternatives/) ## Other Top Recommended Private Duty Care Software [Alora Home Health](https://www.softwareadvice.com/product/2085-Alora-Homecare-Software/) **4.5** (151) Recently recommended **28** times [InMyTeam](https://www.softwareadvice.com/home-health/inmyteam-profile/) **4.6** (92) Recently recommended **28** times [AxisCare](https://www.softwareadvice.com/home-health/axiscare-profile/) **4.7** (729) Recently recommended **18** times [WellSky Personal Care](https://www.softwareadvice.com/home-health/clearcare-profile/) **4.4** (272) Recently recommended **18** times Stuck Between Options? 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