CareSmartz360 Software

4.46 / 5 (37) FrontRunners

Our advisors have recommended this product 12 times in the last 30 days

About CareSmartz360

CareSmartz360 is an integrated cloud-based solution designed to manage private duty agencies. Included in the suite are point of care, EVV, billing, scheduling, accounting, reporting, training, HR, CRM, telephony and more. The system can accommodate different locations and franchises within a single platform.

The scheduling module offers multiple calendar views, drag-and-drop functionality, and suggested caregivers based on the needs of the client and the caregiver abilities. The telephony application automatically calculates hours worked, tracks mileage and expenses, and sends alerts if caregivers don’t show up on time.

The mobile app includes calendars and schedules, details about caregivers and clients, service plans, and other features. Access to da...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

37 Reviews of CareSmartz360

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(24)

24

4 stars

(8)

8

3 stars

(3)

3

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 37 results

April 2020

Joy from Malijo Inc

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Exceptional Customer Service and user friendly application

We have been working really close with [SENSITIVE CONTENT HIDDEN] and she is amazing, she goes beyond her duties, always there to ensure the customers are fully apt to navigating the system. She has tremendous patience, she is kind, attentive to our needs as customer and never declines any opportunity to lend a helping hand. Words cannot describe her professionalism. She is beyond amazing. [SENSITIVE CONTENT HIDDEN] thank you for all you do for your customers [SENSITIVE CONTENT HIDDEN] Thank you for your expertise and technical support as well You and your Caresmartz360 team are awesome. You guys are my favorite home health software vendor

Pros

What I liked most about the software is how there are various ways to learn how use the app. For instance, there is costumer support, video tutorials, webinars, and word documents. There is practically, a method for every type of learner, even costumer support one on one trainings!

Cons

I really can’t think of any, when ever there is an issue, caresmarts is always on top of it.

Reasons for Choosing CareSmartz360

My partner was considering to switch and for the very reasons I mentioned earlier I convinced them we would be crazy not too. The staff is always working on ways to ensure the client is successful and not only successful but your unique needs are met. You can personalize settings and the configuration is as easy as pie. Keep up the good work!

January 2021

Roger from Embrace Care, LLC

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

An Ever-Developing Data Platform for Home Health Care Agencies!

The technical support team is extremely responsive. When I have a question of a function or potential issue, their response is timely (Usually under 5 minutes- IMPRESSIVE!!)

Pros

What Embrace has enjoyed the most about Caresmartz360 is that it is a mostly one-stop-shop. We are able to integrate Client assessments, Employee profiles, scheduling, HR/Compliance items, billing, payroll, and more in one cohesive system. Its interface is very user friendly.

Cons

As we have tread the waters of how to integrate a new system into our agency, we have found some lacking tools, functions, and widgets that would be useful that are not present in the software. What is nice, however, is that the development team is very interested in that kind of feedback and they are constantly adding more features monthly.

Reasons for Switching to CareSmartz360

We were seeking a platform that would be as all-encompassing as possible.

September 2021

Lori from Silver Linings Home Care. LLC

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

September 2021

We are new customers but are happy so far

CareSmartz360 makes billing and invoicing much faster and easier since it integrates with Quickbooks online. It also has made payroll run smoother and faster.

Pros

We recently switched from Wellsky/ADL for Home Care to CareSmartz360. We find this software not only MUCH more inclusive with features and options, but customer service is always available with a chat box every time you log in, 24/7. We are still learning, but are finding it to make our daily operations run smoother and more efficiently.

Cons

Training was good, but a little short in the meetings. There is a pretty steep learning curve at first but this goes for any new software system.

Reasons for Choosing CareSmartz360

See my remarks above.

Reasons for Switching to CareSmartz360

Wellsky sold to another company. We also spoke with them and received a demo. We were not impressed with their sales team, demo, or follow up, and they were quite a bit more expensive.

April 2021

Regina from Retro LifeCare

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

April 2021

Potential but Poor Follow Through

We have not been able to wrap our heads around there not being 24/7 live customer support, considering that most home health care companies are a 24/7 operation. When we have urgent questions on an evening or weekend (which happens almost weekly,) we have to wait until the next business day for a response, which is just unacceptable in this industry. Sometimes days go by before we get a response, and often times the response is little more than " we'll ask the development team" and we are left to figure out a solution or workaround ourselves. We wonder if CareSmartz360 is a new company (like us!) and often times we feel as though we are the guinea pigs for this company to work out their kinks. If we had known this would be the case, we would not have gone with CareSmartz360 Unfortunately we have not been able to solve any of our existing problems with CareSmartz yet. We have actually taken on a few additional issues now that need solving on a weekly or bi-weekly basis. We are currently looking for other software solutions.

Pros

It is very aesthetically pleasing and easy to look at all day long, which is very important to us. It makes it easy for staff to pick up shifts.

Cons

We were promised quite a few things before signing our contract (an administrator's app and Paychex integration were our two biggest MUST haves) and unfortunately once we signed our contract and started using CareSmartz, it seemed that all of those things were not available to us, at least not yet. We were beyond disappointed to find this out because we were very clear during our 2 sales calls that if these features were not available, we were not interested. We feel we got the old "bait and switch" routine. Our payroll processing used to take one person about 2 hours to do for a 2 week billing cycle before we signed on with CareSmartz and most recently it took 4 people 6 hours of going over everything with a fine toothed comb due to all of the errors on CareSmartz end (miscalculated times, charging overtime to clients we have exempted multiple times, and splitting overnight shifts and Live-In shifts incorrectly.) It is also incredibly difficult to get our staff signed in for the first time, and has taken a team of 3 people at times. This is not only time consuming, but frustrating for office and field staff. That process should be much, much easier.

Reasons for Choosing CareSmartz360

We were promised the things on our Must-Have list, unfortunately none of those are features CareSmartz360 actually has yet.

Reasons for Switching to CareSmartz360

Poor customer support/lacked features we needed.

October 2019

Joshua from Saving Grace Private Home Care LLC

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

October 2019

Way better than our old software

From the original phone call to support calls I make now Caresmartz360 has been a huge part in initiating/supervising client care.

Pros

Ease of scheduling, adding clients, adding caregivers and editing information. The overall “feel” of how the program looks makes me excited to use it as opposed to other softwares with an older, boring look. Support gets a rating of 10/10. Professionals are always happy to help. Caregiver app makes life so much easier.

Cons

I wish there was a way to “bulk” approve schedules instead of having to open each individual shift and click “approve”

Reasons for Switching to CareSmartz360

More bang for my buck, only paying for clients I have, and the feeling of having support and being able to do assessments online.

Response from CareSmartz

Replied October 2019

Thank you for your 5-star review! We work very hard to ensure that our software is ready for any new regulatory requirements. We are so happy to hear that you have found Caresmartz360 to be easy to learn and use while still enabling your agency to maintain regulatory compliances.