--- title: "CareSmartz360 Software Reviews, Demo & Pricing - 2026" description: "Review of CareSmartz360 Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/home-health/caresmartz360-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Private Duty Care Software](https://www.softwareadvice.com/home-health/private-duty-care-comparison/) / CareSmartz360 Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/home-health/caresmartz360-profile/reviews/)[Alternatives](https://www.softwareadvice.com/home-health/caresmartz360-profile/alternatives/) # CareSmartz360 Review From $10/month 1 plan Wondering if CareSmartz360 is right for your organization? Our Private Duty Care Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview CareSmartz360 4.8 [(190)](https://www.softwareadvice.com/home-health/caresmartz360-profile/reviews/) Pricing Starting at $10.00 per month ### About CareSmartz360 CareSmartz360 is an AI-powered, all-in-one home care management and EVV solution built to support large and enterprise home care agencies operating in complex regulatory environments. With a comprehensive suite of features—including enterprise scheduling, point-of-care documentation, 45+ state EVV integrations, multi-payer billing, authorization tracking, custom forms, advanced reporting, a multilingual caregiver app, an agency mobile app, caregiver training, and AI-based retention tools—CareSmartz360 helps high-volume agencies streamline operations while maintaining compliance and control at scale. Agencies can efficiently schedule caregiver visits across locations, monitor real-time clock-ins and late shifts, and receive automated alerts to prevent missed visits. GPS-based visit tracking with geofencing provides accurate visibility into caregiver activity during shifts, supporting accountability across distributed teams. The platform supports complex Medicaid, VA, private pay, and LTCI billing workflows with automated claim validation, EDI support, payer-specific rules, and payroll integrations to help reduce denials, improve reimbursement accuracy, and protect revenue. C... aregivers can create ad hoc schedules in the field, document care notes, track mileage, access care plans, and communicate securely through the mobile app. AI-driven automation helps reduce manual workload, optimize scheduling efficiency, improve caregiver retention, and standardize workflows across branches. Leadership teams gain visibility through 200+ built-in reports, customizable dashboards, role-based permissions, and enterprise roll-up reporting that maintains centralized governance without limiting local flexibility. CareSmartz360 operates on a HIPAA-compliant, SOC 2-certified architecture secured on Microsoft Azure infrastructure. The platform is recognized for award-winning human support, structured onboarding, and seamless enterprise data migration to minimize transition risk. Designed for scale, CareSmartz360 enables large and multi-location home care organizations to deliver consistent, high-quality care while simplifying operations across locations. Wondering if CareSmartz360 is right for your organization? Our Private Duty Care Software selection experts can help you in 15 minutes or less. ## CareSmartz360 User Interface ## Popular CareSmartz360 Alternatives Main Product CareSmartz360 4.8 [(190)](https://www.softwareadvice.com/home-health/caresmartz360-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.74Value for money - 4.84Customer support - 4.61Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [GEOH](https://www.softwareadvice.com/home-health/geoh-profile/) 4.9 [(168)](https://www.softwareadvice.com/home-health/geoh-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.81Value for money - 4.88Customer support - 4.86Functionality Pricing Starting at $13.00 per month Get Price Alternative Product [InMyTeam](https://www.softwareadvice.com/home-health/inmyteam-profile/) 4.6 [(93)](https://www.softwareadvice.com/home-health/inmyteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.58Value for money - 4.59Customer support - 4.51Functionality Pricing Starting at $200.00 per month Get Price Alternative Product [AxisCare](https://www.softwareadvice.com/home-health/axiscare-profile/) 4.7 [(729)](https://www.softwareadvice.com/home-health/axiscare-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.49Value for money - 4.55Customer support - 4.36Functionality Pricing Starting at $325.00 per month Get Price Alternative Product [Alora Home Health](https://www.softwareadvice.com/product/2085-Alora-Homecare-Software/) 4.5 [(156)](https://www.softwareadvice.com/product/2085-Alora-Homecare-Software/reviews/) Ratings Breakdown - 4.50Ease of use - 4.41Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $295.00 per month Get Price Alternative Product [eRSP](https://www.softwareadvice.com/home-health/ersp-profile/) 4.2 [(99)](https://www.softwareadvice.com/home-health/ersp-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.30Value for money - 3.99Customer support - 4.18Functionality Pricing Starting at $200.00 per month Get Price ## CareSmartz360 Pricing and Plans Starting price: $10.00 per month Free Trial Free Version Basic $10.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CareSmartz360 Features - Features of CareSmartz360 Accounts Receivable Activity Dashboard Activity Tracking Alerts/Notifications API Appointment Management Assessment Management Automated Scheduling Billing & Invoicing Calendar Management Caregiver Management Care Plan Management Chat/Messaging Claims Management Client Management Client Portal Clock In/Out Collaboration Tools Communication Management Compliance Management Customizable Forms Customizable Reports Document Management Document Storage Electronic Signature Employee Management Employee Portal EMR/EHR File Sharing Financial Reporting For Long Term Care Forms Management Generative AI GPS HIPAA Compliant Home Health Care Management Insurance Management Invoice Management Meal/Nutrition Management Medication Management Mobile Access Mobile Alerts Monitoring Multi-Location Patient Database Patient Intake Patient Records Management Payment Processing Payroll Management Point of Care System Quality Assurance Real-Time Data Real-Time Notifications Real-Time Reporting Records Management Referral Management Reminders Reporting & Statistics Scheduling Task Management Task Scheduling Third-Party Integrations Time Tracking by Client Visit Verification Workflow Management ## CareSmartz360 Integrations Paychex Integration rated undefined from -1 review QuickBooks Online Advanced Integration rated undefined from -1 review HHAeXchange Integration rated undefined from -1 review Tellus Integration rated undefined from -1 review Waystar Integration rated undefined from -1 review Checkr Integration rated undefined from -1 review See all 10 integrations ## CareSmartz360 User Reviews ## CareSmartz360 customer ratings - Overall rating: 4.8/5 - Total reviews: 190 ### Rating distribution - 5 stars: 155 reviews (82%) - 4 stars: 29 reviews (15%) - 3 stars: 3 reviews (2%) - 2 stars: 2 reviews (1%) - 1 star: 1 reviews (1%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.7/5 - Customer support: 4.8/5 - Functionality: 4.6/5 --- ### Great product for the investment - Overall rating: 4/5 - Reviewer: Brian P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Processing billing and payroll became much easier with CareSmartz #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros CareSmartz is easy to use and easy to train your office staff on its features #### Cons It took a long time for an app for the office staff to be developed --- ### Reliable Software Backed by an Excellent Support Team - Overall rating: 4/5 - Reviewer: Chimene W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with CareSmartz360 has been very positive. It has helped simplify many aspects of managing a home care agency by bringing key operational functions together in one platform. The software is reliable, and the support team has consistently been responsive whenever assistance has been needed, which has made a significant difference in our day-to-day experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I appreciate most about CareSmartz360 is its flexibility and the way it adapts to the needs of growing home care agencies. The platform offers a wide range of tools that help manage both clinical and administrative tasks without feeling fragmented. I also like that it integrates with industry partners and compliance requirements, which reduces the amount of manual follow-up needed. Another positive is the company's commitment to continuously enhancing the product through regular updates and new capabilities. Although there are a few areas where additional customization would be welcome, the platform provides a solid balance of functionality, reliability, and scalability for agencies looking to grow. #### Cons One area where CareSmartz360 could improve is the level of personalization available within certain modules. While the platform offers a comprehensive set of features, having more options to tailor dashboards, notifications, and workflows to an agency's specific preferences would make the experience even better. In addition, some newly introduced features can take a little time to become familiar with, so more in-app guidance or tutorials would be helpful. These are relatively minor improvements, and they don't take away from the overall value and reliability of the platform. #### Reasons for choosing CareSmartz360 When comparing different home care software solutions, CareSmartz360 offered the best overall balance of cost, usability, and customer service. The pricing was reasonable considering the breadth of features available, making it a practical investment for our agency. Another deciding factor was the quality of customer support. Whenever I've contacted the support team by phone, I've been able to connect with someone quickly, and they've consistently taken the time to understand and resolve my questions. has context menu --- ### Someone please investigate their billing - Overall rating: 1/5 - Reviewer: Melissa S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Absolutely the worst experience with a software company. Not only was I billed erroneously for client's, but when I addressed it, I was yelled at by a Customer 'Satisfaction' Rep., He kept speaking over me and justifying that they billed me for client's we hadn't seen since July and it was Oct. They charge you per client but won't give you an itemized bill, unless you request it, so who knows how many other times I was erroneously billed for client's not seen. Then when I checked my credit card balance, I saw they charged me an additional $300. When I spoke to them and asked for a refund, I was told that they would but it wouldn't be until the next day because it was the end of the day (it was 3:04 pm). The software itself, had many glitches, and they were constantly doing upgrades which would normally not be a problem, except that every time they did them, it moved the gps pin so our staff would get an error message when they would try to clock in. Every single time, one of us would have to go in, and manually adjust the pin. Extremely time consuming. Additionally, they charge $10 per client on your roster. They make you list a card on file. For those of us in this field, we all understand that this is not logical, and it is extremely expensive, but when I tried to explain that to the Customer Satisfaction Rep, again, he argued. The best they could do was bring that down to $9 per client. Client's struggle to pay their monthly bills, I am not raising my rates because a software company is not client focused. So for all of the reasons above, we left. When I was charged an additional $300, I expressed that this was the final straw and felt that I should not be held to their 3 MONTH CANCELLATION POLICY and I received an email telling me that was not possible and they would still be holding me to that. Top of the line customer service right there. First of all, a 3 month cancellation policy is theft on so many levels, much less to bill me for client's erroneously, then to charge my card for $300 without my permission...All while getting yelled at and argued with when I am paying them thousands of dollars a year...I would suggest that someone dig a little deeper into their billing department, as well as their Customer 'Satisfaction' team... #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros none, my entire experience was stressful and not one I would recommend. #### Cons Their customer service (see my next comment), their pricing (it is insanely expensive), their billing (they make you list a card on file) --- ### Reliable Home Care Management Software - Overall rating: 5/5 - Reviewer: Amanda R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience has been very positive. CareSmartz360 helps us say organized, manage schedules efficiently, and support and caregiver and clients effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros CareSmartz360 has helped us streamline scheduling, caregiver management, and client communication. The Platform is easy to use, and the support team is responsive. #### Cons The client portal could be more user-friendly and intuitive for families and clients. User-interface could be a bit simpler and easier to navigate. #### Reasons for choosing CareSmartz360 CareSmartz was the best value for our budget. --- ### "Dazzle in Distress" save by Caresmartz360 Team - Overall rating: 5/5 - Reviewer: NADINE L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered RIGHT NOW I'M IN THE EARLY STAGES AT THE BEGINNING. HOWEVER I CAN TELL YOU EVEN LIKE NOW I AM ABLE TO STUDY AND THEN MEET UP WITH SARAH TO MAKE SURE THAT I AM COMPLIANT AND DOING THE RIGHT THINGS !!!YOU JUST CAN'T BEAT THAT. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros THE OTHER COMPANY THAT I HAD RUSHED THE PROCESS SO BAD UNTIL WE HAD A LOT OF MISTAKES AND A LOT OF DECLINES CLAIMS DUE TO EVV SETUP. I COULDN'T WAIT TO GET OUT OF THAT COMPANY. WITH CARESMART'S 360 I WAS VERY RELUCTANT TO JOIN BECAUSE THE BEGINNING PROCESS THE COMPANY HAD TO WALK IT ALONE....OH I REALLY FELT BAD ABOUT GETTING INTO ANOTHER SYSTEM THAT I HAD TO FIGURE EVERYTHING OUT! HOWEVER THEY MADE ME CHANGE MY WHOLE MIND ABOUT HOW I FELT AFTER TALKING TO MR SINGH. NOT ONLY DO I HAVE SOMEONE TO WALK THROUGH THE PROCESS WITH ME I HAVE "HUMAN" HELP ASSISTING ME TO LEARN EVERYTHING THAT I NEED !!!! MANY OF YOU MAY LAUGH BUT I HAD A GREAT FEAR BEFORE LEARNING SARAH WOULD BE THERE TO GUIDE ME!!! #### Cons I could have save a lot of denied claims if I had use Caresmartz360 in the beginning and not later. My bad!!! #### Reasons for switching to CareSmartz360 terrible service and contacting if you need service. --- ### 5 Stars for Caresmartz - Overall rating: 5/5 - Reviewer: Maria G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Again, they are professional to a tee. I can reach them any time that is needed and their follow up is reliable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are so professional. Their personalized customer support is outstanding and makes it very easy to use. #### Cons There is nothing I have to complain about. My team finds the app easy to work with and have adopted it easefully. #### Reasons for switching to CareSmartz360 We needed an app with more features and Caresmartz had more features AND also was an equal enough price. --- ### Looking forward to growing with Caresmartz as they role out updates - Overall rating: 4/5 - Reviewer: Justin T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Overall good. Training is excellent. There's lots of online help available. this is a huge step up over paper. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Lots of functionality. There seems to be an option for everything I want it to do. There's plenty of opportunity for personalization, and it should continue to work as my organization grows. Absolutely love the built in AI for in app help. This is the best I've ever experienced in any software I've used. I can get 95% of my questions answered quickly and easily using it. Backing it up with a real person makes it 100% #### Cons Old looking user interface, occasionally slow to load, Agency owner app has very little functionality, Some of the day to day operations are not intuitive (I don't need everything to be simple, but day to day stuff like scheduling should be). TEXT MESSAGING! - That format is nearly impossible to work with. I need something intuitive that all of my office staff can see and operate easily. #### Reasons for choosing CareSmartz360 CareSmartz didn't require a 1 year contract. Meaning if I don't like it I can switch. --- ### Reliable and Easy-to-Use Home Care Management Solution - Overall rating: 4/5 - Reviewer: Leroy F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with CareSmartz360 has been very positive. The platform has helped simplify our daily operations by consolidating scheduling, EVV, billing, payroll, and caregiver management into a single system. It is easy to use, reliable, and supported by a responsive customer service team that is always available when assistance is needed. While there are a few areas that could be improved, such as additional reporting customization and some workflow enhancements, the platform continues to evolve through regular updates. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It brings all the essential home care operations into a single platform. Scheduling, EVV, billing, payroll, caregiver management, and reporting are well integrated, reducing manual work and improving operational efficiency. The customer support team is responsive and knowledgeable, and they are proactive in resolving issues and gathering feedback for future improvements. The platform is regularly updated with new features, showing a strong commitment to continuous improvement. #### Cons One area that could be improved is reporting and dashboard customization, as some reports require additional configuration to obtain the exact insights needed. Because the platform offers a wide range of features, new users may experience a slight learning curve during onboarding. The mobile experience could also be enhanced with a few additional administrative capabilities. --- ### CareSmartz 360 review - Overall rating: 4/5 - Reviewer: Kim M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Over all It has been ok. There have been alot of learning curves. The specialist team like [sensitive content hidden] really come in handy. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The updated system is what attracted me. The onboarding was also very thorough. The customer service is excellent as well. #### Cons It has a lot of learning curves. Some features do not integrate well with other systems. It's not simple to down load the 835 to update your systems as well. --- ### Chief Operations Officer - Overall rating: 5/5 - Reviewer: NANA S. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered great experience - extremely happy customer. [sensitive content hidden] are my favorite guys. They are always will schedule a call to discuss whatever #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros great software and professionals delivering top notch solution driven service. Anytime you call or email about anything these folks are happy and willing get to work #### Cons I have not come across anything I don't like about caresmarts team. Always available to respond and act. --- Showing 1 - 10 of 190 Reviews [See All Reviews](https://www.softwareadvice.com/home-health/caresmartz360-profile/reviews/) ## CareSmartz360 Popular Comparisons [GEOH vs CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/vs/geoh/)[InMyTeam vs CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/vs/inmyteam/)[AxisCare vs CareSmartz360](https://www.softwareadvice.com/home-health/axiscare-profile/vs/caresmartz360/)[Alora Home Health vs CareSmartz360](https://www.softwareadvice.com/compare/2085-Alora-Homecare-Software/vs/20460-caresmartz360/)[eRSP vs CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/vs/ersp/)[WellSky Personal Care vs CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/vs/clearcare/)[AlayaCare vs CareSmartz360](https://www.softwareadvice.com/medical/alayacare-profile/vs/caresmartz360/)[eCaring vs CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/vs/home-care-it/)[AdaCare vs CareSmartz360](https://www.softwareadvice.com/home-health/adacare-profile/vs/caresmartz360/)[Lookout vs CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/vs/the-lookout-way/)[HHAeXchange vs CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/vs/hha-exchange/)[Rosemark vs CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/vs/rosemark-home/)[Caretime vs CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/vs/caretime/)[KanTime vs CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/vs/kantime/) [Compare All Alternatives](https://www.softwareadvice.com/home-health/caresmartz360-profile/alternatives/) ## Other Top Recommended Private Duty Care Software [Alora Home Health](https://www.softwareadvice.com/product/2085-Alora-Homecare-Software/) **4.5** (156) Recently recommended **30** times [InMyTeam](https://www.softwareadvice.com/home-health/inmyteam-profile/) **4.6** (93) Recently recommended **30** times [AxisCare](https://www.softwareadvice.com/home-health/axiscare-profile/) **4.7** (729) Recently recommended **23** times [WellSky Personal Care](https://www.softwareadvice.com/home-health/clearcare-profile/) **4.4** (273) Recently recommended **13** times Stuck Between Options? Our experts can help you compare CareSmartz360 with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice