The technical support team is extremely responsive. When I have a question of a function or potential issue, their response is timely (Usually under 5 minutes- IMPRESSIVE!!)

What Embrace has enjoyed the most about Caresmartz360 is that it is a mostly one-stop-shop. We are able to integrate Client assessments, Employee profiles, scheduling, HR/Compliance items, billing, payroll, and more in one cohesive system. Its interface is very user friendly.

As we have tread the waters of how to integrate a new system into our agency, we have found some lacking tools, functions, and widgets that would be useful that are not present in the software. What is nice, however, is that the development team is very interested in that kind of feedback and they are constantly adding more features monthly.

It is great overall. No downtime or security concerns at all. Every time we needed support, the team were very responsive.

CareSmartz360+ is user friendly and easy to set up. Their Customer Support has been excellent!

Initially it was tailored to US market only. CareSmartz development team were very helpful to make it accessible to Canadian based Home Care providers.

We have not been able to wrap our heads around there not being 24/7 live customer support, considering that most home health care companies are a 24/7 operation. When we have urgent questions on an evening or weekend (which happens almost weekly,) we have to wait until the next business day for a response, which is just unacceptable in this industry. Sometimes days go by before we get a response, and often times the response is little more than " we'll ask the development team" and we are left to figure out a solution or workaround ourselves. We wonder if CareSmartz360 is a new company (like us!) and often times we feel as though we are the guinea pigs for this company to work out their kinks. If we had known this would be the case, we would not have gone with CareSmartz360 Unfortunately we have not been able to solve any of our existing problems with CareSmartz yet. We have actually taken on a few additional issues now that need solving on a weekly or bi-weekly basis. We are currently looking for other software solutions.

It is very aesthetically pleasing and easy to look at all day long, which is very important to us. It makes it easy for staff to pick up shifts.

We were promised quite a few things before signing our contract (an administrator's app and Paychex integration were our two biggest MUST haves) and unfortunately once we signed our contract and started using CareSmartz, it seemed that all of those things were not available to us, at least not yet. We were beyond disappointed to find this out because we were very clear during our 2 sales calls that if these features were not available, we were not interested. We feel we got the old "bait and switch" routine. Our payroll processing used to take one person about 2 hours to do for a 2 week billing cycle before we signed on with CareSmartz and most recently it took 4 people 6 hours of going over everything with a fine toothed comb due to all of the errors on CareSmartz end (miscalculated times, charging overtime to clients we have exempted multiple times, and splitting overnight shifts and Live-In shifts incorrectly.) It is also incredibly difficult to get our staff signed in for the first time, and has taken a team of 3 people at times. This is not only time consuming, but frustrating for office and field staff. That process should be much, much easier.

Caresmartz360 has helped our business run smoothly. We are currently in the process of switching payroll providers and they have worked closely with us and the new provider to ensure a smooth transition. They put great effort into ensuring our satisfaction.

The ease with which I can import my files directly to ADP is awesome, but the best part of caresmartz360 is the customer service. Any time I have a question or am having an issue, someone responds immediately and looks into the issue. They keep me updated with the status. They will create new reports if there is a more specific one that I need. An employee will zoom with me if necessary to ensure I am getting the information I need.

I have never had an issue that hasn't been fixed to my satisfaction.

We are very happy with our choice in purchasing Caresmartz360. They have been very prompt in responses and customer service.

The many features that help us stay organized and communicate well with the office and our caregivers.

Conversion between US and Canadian dollars (still very competitive in cost though) and that many options apply more to American companies and not Canadian.