CareSmartz360 Software

CareSmartz360 Software

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11

Recommendations

FrontRunners 2020

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About CareSmartz360

CareSmartz360 is an integrated cloud-based solution designed to manage private duty agencies. Included in the suite are point of care, EVV, billing, scheduling, accounting, reporting, training, HR, CRM, telephony and more. The system can accommodate different locations and franchises within a single platform. The scheduling module offers multiple calendar views, drag-and-drop functionality, and suggested caregivers based on the needs of the client and the caregiver abilities. The telephony application automatically calculates hours worked, tracks mileage and expenses, and sends alerts if caregivers don’t show up on time. The mobile app includes calendars and schedules, details about caregivers and clients, service plans, and other features. Access to data is role-base...
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CareSmartz360 Home Care Software

CareSmartz360 User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 74 reviews

Allan

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2022

Best and easy to use tool for private and home care agencies management

Super excited to use it . Thanks

Pros

We have all the tools you need to manage an agency in one place. Client assessment, POC, Staff members, Scheduling, billing and invoicing . Very well intergraded software for all agencies .

Cons

It took a while for me to be confident and to put time in and learn the system.

Alternatives Considered

AxisCare

Reasons for choosing CareSmartz360

It much easier to learn, UpToDate with what we need as agency, multiple tools in one platform and Excellent tech support though out .

Chinyere

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2022

Ease of use for staff scheduling and staff time management

We have been using Caresmartz360 since the EVV was implemented in the Commonwealth of Virginia. They have improved the features that came with the system. EVV billing has become easier as things change.

Pros

The software is easy for a novice to use to manage their homecare business, especially for aides who are out in the communities with little technical support.

Cons

Difficult for users to get to understand new features when available. Though there are trainings and technical support available for the users.

Reasons for choosing CareSmartz360

It was affordable and easy to use

Regina

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

April 2021

Potential but Poor Follow Through

We have not been able to wrap our heads around there not being 24/7 live customer support, considering that most home health care companies are a 24/7 operation. When we have urgent questions on an evening or weekend (which happens almost weekly,) we have to wait until the next business day for a response, which is just unacceptable in this industry. Sometimes days go by before we get a response, and often times the response is little more than " we'll ask the development team" and we are left to figure out a solution or workaround ourselves. We wonder if CareSmartz360 is a new company (like us!) and often times we feel as though we are the guinea pigs for this company to work out their kinks. If we had known this would be the case, we would not have gone with CareSmartz360 Unfortunately we have not been able to solve any of our existing problems with CareSmartz yet. We have actually taken on a few additional issues now that need solving on a weekly or bi-weekly basis. We are currently looking for other software solutions.

Pros

It is very aesthetically pleasing and easy to look at all day long, which is very important to us. It makes it easy for staff to pick up shifts.

Cons

We were promised quite a few things before signing our contract (an administrator's app and Paychex integration were our two biggest MUST haves) and unfortunately once we signed our contract and started using CareSmartz, it seemed that all of those things were not available to us, at least not yet. We were beyond disappointed to find this out because we were very clear during our 2 sales calls that if these features were not available, we were not interested. We feel we got the old "bait and switch" routine. Our payroll processing used to take one person about 2 hours to do for a 2 week billing cycle before we signed on with CareSmartz and most recently it took 4 people 6 hours of going over everything with a fine toothed comb due to all of the errors on CareSmartz end (miscalculated times, charging overtime to clients we have exempted multiple times, and splitting overnight shifts and Live-In shifts incorrectly.) It is also incredibly difficult to get our staff signed in for the first time, and has taken a team of 3 people at times. This is not only time consuming, but frustrating for office and field staff. That process should be much, much easier.

Reasons for choosing CareSmartz360

We were promised the things on our Must-Have list, unfortunately none of those are features CareSmartz360 actually has yet.

Switched From

Carecenta

Reasons for switching to CareSmartz360

Poor customer support/lacked features we needed.

Portia

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

Life after CareSmartz

With CareSmartz we are able to keep client's information up to date and allow the whole team to be on same page with any and all information about our clients.

Pros

CareSmartz has a lot of useful features that we were looking for, Such as, electronic timesheets, EVV compatibility, GPS tracking, and accurate scheduling. Also feature that we did not know we needed, task management, and a home for our clients and caregivers' information, instead of using our old excel spreadsheet.

Cons

Only problem I had/have are the integration with clearing houses for billing. We (me and Caresmartz support specialist) are actively getting the problem resolved. Don't know if this is really a "con" but this is the only issue I'm having, but the company is very proactive, and we are working hard to get billing issue resolved. Most of the issues are outside of CareSmartz control but they still go the extra mile to get answers.

Reasons for choosing CareSmartz360

ContinuLink was too expensive and the features we needed for EVV was going to be costly, CareSmartz was offering the same feature but was included in the asking price. Alora was not expensive, but the salesperson was coming off as dishonest which is why they lost our business, there was too many tells that I did not trust, they started with a price which was decent but after talking and saw what their competition was asking for( continuLink) the salesperson up the price. The document they sent over was a simple word document and it kind of gave Fraud and/or unethical vibes and to be honest I was turned off by the whole situation.

Brian

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

September 2022

Great product for the investment

Processing billing and payroll became much easier with CareSmartz

Pros

CareSmartz is easy to use and easy to train your office staff on its features

Cons

It took a long time for an app for the office staff to be developed

Reasons for choosing CareSmartz360

Pricing, knowle3dge of salesperson

Reasons for switching to CareSmartz360

Cloud based feature of CareSmartz

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