---
title: "CareSmartz360 Software Reviews, Demo & Pricing - 2026"
description: "Review of CareSmartz360 Software: system overview, features, price and cost information. Get free demos and compare to similar programs."
source_url: "https://www.softwareadvice.com/home-health/caresmartz360-profile/"
page_type: "product"
language: "en"
---

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CareSmartz360

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Overview

[Reviews](https://www.softwareadvice.com/home-health/caresmartz360-profile/reviews/)[Alternatives](https://www.softwareadvice.com/home-health/caresmartz360-profile/alternatives/)

# CareSmartz360 Review

From $10/month 1 plan

Wondering if CareSmartz360 is right for your organization?

Our Private Duty Care Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

CareSmartz360

4.8

[(191)](https://www.softwareadvice.com/home-health/caresmartz360-profile/reviews/)

Pricing

Starting at $10.00 per month

### About CareSmartz360

CareSmartz360 is an AI-powered, all-in-one home care management and EVV solution built to support large and enterprise home care agencies operating in complex regulatory environments.

With a comprehensive suite of features—including enterprise scheduling, point-of-care documentation, 45+ state EVV integrations, multi-payer billing, authorization tracking, custom forms, advanced reporting, a multilingual caregiver app, an agency mobile app, caregiver training, and AI-based retention tools—CareSmartz360 helps high-volume agencies streamline operations while maintaining compliance and control at scale.

Agencies can efficiently schedule caregiver visits across locations, monitor real-time clock-ins and late shifts, and receive automated alerts to prevent missed visits. GPS-based visit tracking with geofencing provides accurate visibility into caregiver activity during shifts, supporting accountability across distributed teams.

The platform supports complex Medicaid, VA, private pay, and LTCI billing workflows with automated claim validation, EDI support, payer-specific rules, and payroll integrations to help reduce denials, improve reimbursement accuracy, and protect revenue.

C...

aregivers can create ad hoc schedules in the field, document care notes, track mileage, access care plans, and communicate securely through the mobile app. AI-driven automation helps reduce manual workload, optimize scheduling efficiency, improve caregiver retention, and standardize workflows across branches. Leadership teams gain visibility through 200+ built-in reports, customizable dashboards, role-based permissions, and enterprise roll-up reporting that maintains centralized governance without limiting local flexibility. CareSmartz360 operates on a HIPAA-compliant, SOC 2-certified architecture secured on Microsoft Azure infrastructure. The platform is recognized for award-winning human support, structured onboarding, and seamless enterprise data migration to minimize transition risk. Designed for scale, CareSmartz360 enables large and multi-location home care organizations to deliver consistent, high-quality care while simplifying operations across locations.

Wondering if CareSmartz360 is right for your organization?

Our Private Duty Care Software selection experts can help you in 15 minutes or less.

## CareSmartz360 User Interface

## Popular CareSmartz360 Alternatives

Main Product

CareSmartz360

4.8

[(191)](https://www.softwareadvice.com/home-health/caresmartz360-profile/reviews/)

Ratings Breakdown

-   4.54Ease of use
-   4.74Value for money
-   4.84Customer support
-   4.61Functionality

Pricing

Starting at $10.00 per month

Get Price

Alternative Product

[GEOH](https://www.softwareadvice.com/home-health/geoh-profile/)

4.9

[(169)](https://www.softwareadvice.com/home-health/geoh-profile/reviews/)

Ratings Breakdown

-   4.85Ease of use
-   4.81Value for money
-   4.88Customer support
-   4.86Functionality

Pricing

Starting at $13.00 per month

Get Price

Alternative Product

[InMyTeam](https://www.softwareadvice.com/home-health/inmyteam-profile/)

4.6

[(93)](https://www.softwareadvice.com/home-health/inmyteam-profile/reviews/)

Ratings Breakdown

-   4.66Ease of use
-   4.58Value for money
-   4.59Customer support
-   4.51Functionality

Pricing

Starting at $200.00 per month

Get Price

Alternative Product

[AxisCare Home Care Software](https://www.softwareadvice.com/home-health/axiscare-profile/)

4.7

[(729)](https://www.softwareadvice.com/home-health/axiscare-profile/reviews/)

Ratings Breakdown

-   4.49Ease of use
-   4.49Value for money
-   4.55Customer support
-   4.36Functionality

Pricing

Starting at $325.00 per month

Get Price

Alternative Product

[Alora Home Health](https://www.softwareadvice.com/product/2085-Alora-Homecare-Software/)

4.5

[(158)](https://www.softwareadvice.com/product/2085-Alora-Homecare-Software/reviews/)

Ratings Breakdown

-   4.51Ease of use
-   4.42Value for money
-   4.60Customer support
-   4.35Functionality

Pricing

Starting at $295.00 per month

Get Price

Alternative Product

[eRSP](https://www.softwareadvice.com/home-health/ersp-profile/)

4.2

[(99)](https://www.softwareadvice.com/home-health/ersp-profile/reviews/)

Ratings Breakdown

-   4.31Ease of use
-   4.30Value for money
-   3.99Customer support
-   4.18Functionality

Pricing

Starting at $200.00 per month

Get Price

## CareSmartz360 Pricing and Plans

Starting price: $10.00 per month

Free Trial

Free Version

Basic

$10.00

per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## CareSmartz360 Features

-   Features of CareSmartz360
    
    Accounts Receivable
    
    Activity Dashboard
    
    Activity Tracking
    
    Alerts/Notifications
    
    API
    
    Appointment Management
    
    Assessment Management
    
    Automated Scheduling
    
    Billing & Invoicing
    
    Calendar Management
    
    Caregiver Management
    
    Care Plan Management
    
    Chat/Messaging
    
    Claims Management
    
    Client Management
    
    Client Portal
    
    Clock In/Out
    
    Collaboration Tools
    
    Communication Management
    
    Compliance Management
    
    Customizable Forms
    
    Customizable Reports
    
    Document Management
    
    Document Storage
    
    Electronic Signature
    
    Employee Management
    
    Employee Portal
    
    EMR/EHR
    
    File Sharing
    
    Financial Reporting
    
    For Long Term Care
    
    Forms Management
    
    Generative AI
    
    GPS
    
    HIPAA Compliant
    
    Home Health Care Management
    
    Insurance Management
    
    Invoice Management
    
    Meal/Nutrition Management
    
    Medication Management
    
    Mobile Access
    
    Mobile Alerts
    
    Monitoring
    
    Multi-Location
    
    Patient Database
    
    Patient Intake
    
    Patient Records Management
    
    Payment Processing
    
    Payroll Management
    
    Point of Care System
    
    Quality Assurance
    
    Real-Time Data
    
    Real-Time Notifications
    
    Real-Time Reporting
    
    Records Management
    
    Referral Management
    
    Reminders
    
    Reporting & Statistics
    
    Scheduling
    
    Task Management
    
    Task Scheduling
    
    Third-Party Integrations
    
    Time Tracking by Client
    
    Visit Verification
    
    Workflow Management
    

## CareSmartz360 Integrations

Paychex

Integration rated undefined from -1 review

QuickBooks Online Advanced

Integration rated undefined from -1 review

HHAeXchange

Integration rated undefined from -1 review

Tellus

Integration rated undefined from -1 review

Availity

Integration rated undefined from -1 review

Waystar

Integration rated undefined from -1 review

See all 11 integrations

## CareSmartz360 User Reviews

## CareSmartz360 customer ratings

- Overall rating: 4.8/5
- Total reviews: 191

### Rating distribution

- 5 stars: 155 reviews (81%)
- 4 stars: 30 reviews (16%)
- 3 stars: 3 reviews (2%)
- 2 stars: 2 reviews (1%)
- 1 star: 1 reviews (1%)

### Secondary ratings

- Ease of use: 4.5/5
- Value for money: 4.7/5
- Customer support: 4.8/5
- Functionality: 4.6/5

---

### Great product for the investment

- Overall rating: 4/5
- Reviewer: Brian P.
- Verified reviewer: Yes
- Industry: Hospital & Health Care
- Company size: 51-200 employees
- Product usage: Used daily for more than 2 years
- Reviewed: September 2022
- Review source details: This review was submitted organically. No incentive was offered

Processing billing and payroll became much easier with CareSmartz

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

CareSmartz is easy to use and easy to train your office staff on its features

#### Cons

It took a long time for an app for the office staff to be developed

---

### Reliable Software Backed by an Excellent Support Team

- Overall rating: 4/5
- Reviewer: Chimene W.
- Verified reviewer: Yes
- Industry: Hospital & Health Care
- Company size: 2-10 employees
- Product usage: Used daily for less than 2 years
- Reviewed: August 2026
- Review source details: This review was submitted organically. No incentive was offered

Overall, my experience with CareSmartz360 has been very positive. It has helped simplify many aspects of managing a home care agency by bringing key operational functions together in one platform. The software is reliable, and the support team has consistently been responsive whenever assistance has been needed, which has made a significant difference in our day-to-day experience.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

What I appreciate most about CareSmartz360 is its flexibility and the way it adapts to the needs of growing home care agencies. The platform offers a wide range of tools that help manage both clinical and administrative tasks without feeling fragmented. I also like that it integrates with industry partners and compliance requirements, which reduces the amount of manual follow-up needed. Another positive is the company's commitment to continuously enhancing the product through regular updates and new capabilities. Although there are a few areas where additional customization would be welcome, the platform provides a solid balance of functionality, reliability, and scalability for agencies looking to grow.

#### Cons

One area where CareSmartz360 could improve is the level of personalization available within certain modules. While the platform offers a comprehensive set of features, having more options to tailor dashboards, notifications, and workflows to an agency's specific preferences would make the experience even better. In addition, some newly introduced features can take a little time to become familiar with, so more in-app guidance or tutorials would be helpful. These are relatively minor improvements, and they don't take away from the overall value and reliability of the platform.

#### Reasons for choosing CareSmartz360

When comparing different home care software solutions, CareSmartz360 offered the best overall balance of cost, usability, and customer service. The pricing was reasonable considering the breadth of features available, making it a practical investment for our agency. Another deciding factor was the quality of customer support. Whenever I've contacted the support team by phone, I've been able to connect with someone quickly, and they've consistently taken the time to understand and resolve my questions. has context menu

---

### Someone please investigate their billing

- Overall rating: 1/5
- Reviewer: Melissa S.
- Verified reviewer: Yes
- Industry: Mental Health Care
- Company size: 2-10 employees
- Product usage: Used daily for less than 2 years
- Reviewed: November 2023
- Review source details: This review was submitted organically. No incentive was offered

Absolutely the worst experience with a software company. Not only was I billed erroneously for client's, but when I addressed it, I was yelled at by a Customer 'Satisfaction' Rep., He kept speaking over me and justifying that they billed me for client's we hadn't seen since July and it was Oct. They charge you per client but won't give you an itemized bill, unless you request it, so who knows how many other times I was erroneously billed for client's not seen. Then when I checked my credit card balance, I saw they charged me an additional $300. When I spoke to them and asked for a refund, I was told that they would but it wouldn't be until the next day because it was the end of the day (it was 3:04 pm). The software itself, had many glitches, and they were constantly doing upgrades which would normally not be a problem, except that every time they did them, it moved the gps pin so our staff would get an error message when they would try to clock in. Every single time, one of us would have to go in, and manually adjust the pin. Extremely time consuming. Additionally, they charge $10 per client on your roster. They make you list a card on file. For those of us in this field, we all understand that this is not logical, and it is extremely expensive, but when I tried to explain that to the Customer Satisfaction Rep, again, he argued. The best they could do was bring that down to $9 per client. Client's struggle to pay their monthly bills, I am not raising my rates because a software company is not client focused. So for all of the reasons above, we left. When I was charged an additional $300, I expressed that this was the final straw and felt that I should not be held to their 3 MONTH CANCELLATION POLICY and I received an email telling me that was not possible and they would still be holding me to that. Top of the line customer service right there. First of all, a 3 month cancellation policy is theft on so many levels, much less to bill me for client's erroneously, then to charge my card for $300 without my permission...All while getting yelled at and argued with when I am paying them thousands of dollars a year...I would suggest that someone dig a little deeper into their billing department, as well as their Customer 'Satisfaction' team...

#### Ratings breakdown

- Ease of use: 1/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 1/5

#### Pros

none, my entire experience was stressful and not one I would recommend.

#### Cons

Their customer service (see my next comment), their pricing (it is insanely expensive), their billing (they make you list a card on file)

---

### Very flexible, especially with forms

- Overall rating: 5/5
- Reviewer: Imran Y.
- Verified reviewer: Yes
- Industry: Individual & Family Services
- Company size: 2-10 employees
- Product usage: Used daily for less than 2 years
- Reviewed: August 2026
- Review source details: This review was submitted organically. No incentive was offered

CareSmartz360 has been a great software option for managing different aspects of our home care agency. I like that it combines scheduling, caregiver and client management, documentation, and other administrative functions into one platform. My favorite feature is definitely the forms section. The ability to customize forms and make them work for our agency’s specific needs is something I find very useful. Every agency has different processes, so having that flexibility makes a big difference. Overall, CareSmartz360 is easy to work with and gives you a lot of flexibility without having to rely entirely on standard, one-size-fits-all forms.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The feature I personally appreciate the most is the forms functionality. I really like having the ability to customize forms instead of being limited to a fixed set of templates. Being able to adjust forms to fit our agency’s specific workflows and documentation needs makes the software much more practical.

#### Cons

The main area I would improve is the overall design and visual layout of the platform. Some sections could have a more modern and streamlined interface, and certain pages can feel a little busy when navigating through different options. A cleaner, more intuitive design would make an already useful platform even easier to use.

#### Reasons for choosing CareSmartz360

I chose CareSmartz360 because it offered a good combination of affordability, ease of use, and flexibility. The overall cost was reasonable for our agency, and I found the platform easy to operate and straightforward to get set up and enrolled. One of the biggest deciding factors for me was the customizability of the forms. Having the ability to create and customize forms around our agency’s specific needs was a major advantage compared with solutions that are more rigid. I also appreciated the straightforward pricing and the fact that I didn’t feel like I was constantly being hit with unexpected fees or additional charges for the features we needed. For a home care agency, keeping software costs predictable is important. Overall, CareSmartz360 gave us the functionality we needed at a cost that made sense, while still being easy to implement and flexible enough to fit our workflow.

---

### Streamlined Home Care Operations in One Platform

- Overall rating: 4/5
- Reviewer: Frank A.
- Verified reviewer: Yes
- Industry: Hospital & Health Care
- Company size: 2-10 employees
- Product usage: Used daily for less than 2 years
- Reviewed: September 2026
- Review source details: This review was submitted organically. No incentive was offered

Overall, my experience with CareSmartz360 has been positive. The platform provides a comprehensive set of tools for managing day-to-day home care operations, including scheduling, client and caregiver management, billing, and accounting. Having these functions centralized in one system makes managing operations more convenient and organized. The onboarding, training resources, and ongoing support are also valuable, especially when learning the platform or introducing new workflows. Like any software, there are a few areas where the user experience could be more streamlined, particularly around customization and certain multi-step processes. Overall, CareSmartz360 has been a reliable and useful solution for managing home care operations, and the combination of functionality, industry-specific features, and support makes it a platform I would consider a good fit for home care agencies. has context menu

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

One of the things I appreciate most about CareSmartz360 is having so many essential home care functions available in a single system. Managing schedules, caregivers, clients, billing, and accounting from one platform makes day-to-day operations much more organized and eliminates the need to constantly switch between different tools. The platform is also relatively easy to navigate once you get familiar with how everything works. I’ve found the training materials and support team useful when getting started or trying to understand specific features. While there is still room to enhance customization and simplify certain processes, the overall functionality, convenience, and support make CareSmartz360 a valuable solution for managing home care operations. has context menu

#### Cons

The main area I think CareSmartz360 could improve is the flexibility and simplicity of certain features. Some workflows can require a few extra steps, and new users may need some time and training before they feel completely comfortable navigating the platform. I would also like to see more customization options in certain areas, particularly for reports and specific agency workflows. That said, these are more opportunities for improvement than major concerns. Once the platform is set up and users become familiar with it, it provides a comprehensive set of tools for managing home care operations. has context menu

#### Reasons for choosing CareSmartz360

We chose CareSmartz360 because it felt like a practical fit for the way a home care agency operates. During the evaluation process, we were looking for a platform that could support our core operations without making the overall process unnecessarily complicated. The ability to manage different parts of the business from a centralized system was important, but so was having access to training and support when needed. CareSmartz360 gave us a good combination of functionality and flexibility while still being approachable for users who may not have extensive technical experience. The platform isn't perfect, and there are areas where additional customization and streamlined workflows would be beneficial, but overall it offered the right combination of capabilities, industry focus, and long-term usability compared with the alternatives we considered. has context menu

---

### "Dazzle in Distress" save by Caresmartz360 Team

- Overall rating: 5/5
- Reviewer: NADINE L.
- Verified reviewer: Yes
- Industry: Health, Wellness and Fitness
- Company size: 2-10 employees
- Product usage: Used daily for less than 6 months
- Reviewed: November 2025
- Review source details: This review was submitted organically. No incentive was offered

RIGHT NOW I'M IN THE EARLY STAGES AT THE BEGINNING. HOWEVER I CAN TELL YOU EVEN LIKE NOW I AM ABLE TO STUDY AND THEN MEET UP WITH SARAH TO MAKE SURE THAT I AM COMPLIANT AND DOING THE RIGHT THINGS !!!YOU JUST CAN'T BEAT THAT.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

THE OTHER COMPANY THAT I HAD RUSHED THE PROCESS SO BAD UNTIL WE HAD A LOT OF MISTAKES AND A LOT OF DECLINES CLAIMS DUE TO EVV SETUP. I COULDN'T WAIT TO GET OUT OF THAT COMPANY. WITH CARESMART'S 360 I WAS VERY RELUCTANT TO JOIN BECAUSE THE BEGINNING PROCESS THE COMPANY HAD TO WALK IT ALONE....OH I REALLY FELT BAD ABOUT GETTING INTO ANOTHER SYSTEM THAT I HAD TO FIGURE EVERYTHING OUT! HOWEVER THEY MADE ME CHANGE MY WHOLE MIND ABOUT HOW I FELT AFTER TALKING TO MR SINGH. NOT ONLY DO I HAVE SOMEONE TO WALK THROUGH THE PROCESS WITH ME I HAVE "HUMAN" HELP ASSISTING ME TO LEARN EVERYTHING THAT I NEED !!!! MANY OF YOU MAY LAUGH BUT I HAD A GREAT FEAR BEFORE LEARNING SARAH WOULD BE THERE TO GUIDE ME!!!

#### Cons

I could have save a lot of denied claims if I had use Caresmartz360 in the beginning and not later. My bad!!!

#### Reasons for switching to CareSmartz360

terrible service and contacting if you need service.

---

### Reliable Home Care Management Software

- Overall rating: 5/5
- Reviewer: Amanda R.
- Verified reviewer: Yes
- Industry: Hospital & Health Care
- Company size: 2-10 employees
- Product usage: Used daily for less than 12 months
- Reviewed: June 2026
- Review source details: This review was submitted organically. No incentive was offered

Overall, our experience has been very positive. CareSmartz360 helps us say organized, manage schedules efficiently, and support and caregiver and clients effectively.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

CareSmartz360 has helped us streamline scheduling, caregiver management, and client communication. The Platform is easy to use, and the support team is responsive.

#### Cons

The client portal could be more user-friendly and intuitive for families and clients. User-interface could be a bit simpler and easier to navigate.

#### Reasons for choosing CareSmartz360

CareSmartz was the best value for our budget.

---

### 5 Stars for Caresmartz

- Overall rating: 5/5
- Reviewer: Maria G.
- Verified reviewer: Yes
- Industry: Health, Wellness and Fitness
- Company size: 11-50 employees
- Product usage: Used daily for less than 2 years
- Reviewed: November 2025
- Review source details: This review was submitted organically. No incentive was offered

Again, they are professional to a tee. I can reach them any time that is needed and their follow up is reliable.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

They are so professional. Their personalized customer support is outstanding and makes it very easy to use.

#### Cons

There is nothing I have to complain about. My team finds the app easy to work with and have adopted it easefully.

#### Reasons for switching to CareSmartz360

We needed an app with more features and Caresmartz had more features AND also was an equal enough price.

---

### Looking forward to growing with Caresmartz as they role out updates

- Overall rating: 4/5
- Reviewer: Justin T.
- Verified reviewer: Yes
- Industry: Health, Wellness and Fitness
- Company size: 2-10 employees
- Product usage: Used daily for less than 6 months
- Reviewed: November 2025
- Review source details: This review was submitted organically. No incentive was offered

Overall good. Training is excellent. There's lots of online help available. this is a huge step up over paper.

#### Ratings breakdown

- Ease of use: 2/5
- Value for money: 3/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Lots of functionality. There seems to be an option for everything I want it to do. There's plenty of opportunity for personalization, and it should continue to work as my organization grows. Absolutely love the built in AI for in app help. This is the best I've ever experienced in any software I've used. I can get 95% of my questions answered quickly and easily using it. Backing it up with a real person makes it 100%

#### Cons

Old looking user interface, occasionally slow to load, Agency owner app has very little functionality, Some of the day to day operations are not intuitive (I don't need everything to be simple, but day to day stuff like scheduling should be). TEXT MESSAGING! - That format is nearly impossible to work with. I need something intuitive that all of my office staff can see and operate easily.

#### Reasons for choosing CareSmartz360

CareSmartz didn't require a 1 year contract. Meaning if I don't like it I can switch.

---

### Reliable and Easy-to-Use Home Care Management Solution

- Overall rating: 4/5
- Reviewer: Leroy F.
- Verified reviewer: Yes
- Industry: Hospital & Health Care
- Company size: 11-50 employees
- Product usage: Used daily for less than 2 years
- Reviewed: August 2026
- Review source details: This review was submitted organically. No incentive was offered

Overall, my experience with CareSmartz360 has been very positive. The platform has helped simplify our daily operations by consolidating scheduling, EVV, billing, payroll, and caregiver management into a single system. It is easy to use, reliable, and supported by a responsive customer service team that is always available when assistance is needed. While there are a few areas that could be improved, such as additional reporting customization and some workflow enhancements, the platform continues to evolve through regular updates.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 3/5

#### Pros

It brings all the essential home care operations into a single platform. Scheduling, EVV, billing, payroll, caregiver management, and reporting are well integrated, reducing manual work and improving operational efficiency. The customer support team is responsive and knowledgeable, and they are proactive in resolving issues and gathering feedback for future improvements. The platform is regularly updated with new features, showing a strong commitment to continuous improvement.

#### Cons

One area that could be improved is reporting and dashboard customization, as some reports require additional configuration to obtain the exact insights needed. Because the platform offers a wide range of features, new users may experience a slight learning curve during onboarding. The mobile experience could also be enhanced with a few additional administrative capabilities.

---

Showing 1 - 10 of 191 Reviews

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