--- title: "CareSmartz360 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CareSmartz360. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CareSmartz360 is a good fit for you!" source_url: "https://www.softwareadvice.com/home-health/caresmartz360-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Private Duty Care Software](https://www.softwareadvice.com/home-health/private-duty-care-comparison/) / [CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/) / CareSmartz360 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/home-health/caresmartz360-profile/) Reviews [Alternatives](https://www.softwareadvice.com/home-health/caresmartz360-profile/alternatives/) # CareSmartz360 User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 191 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 155 reviews (81%) - 4 stars: 30 reviews (16%) - 3 stars: 3 reviews (2%) - 2 stars: 2 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Another positive is the company's commitment to continuously enhancing the product through regular updates and new capabilities. Although there are a few areas where additional customization would be welcome, the platform provides a solid balance of functionality, reliability, and scalability for agencies looking to grow. - The scheduling, EVV, billing, and reporting tools are particularly valuable, and the support team is knowledgeable and responsive whenever assistance is needed. - CareSmartz360 has helped us streamline scheduling, caregiver management, and client communication. ### Most mentioned cons - Old looking user interface, occasionally slow to load, Agency owner app has very little functionality, Some of the day to day operations are not intuitive (I don't need everything to be simple, but day to day stuff like scheduling should be). - Tasks that used to take hours—like scheduling and billing—now take minutes. - I don't like the cancellation policy where you will have to pay a certain amount for cancellation if it's not up to a year of usage. ## CareSmartz360 customer reviews Showing reviews 1-25 of 191 (page 1). ### Great product for the investment - Overall rating: 4/5 - Reviewer: Brian P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Processing billing and payroll became much easier with CareSmartz #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros CareSmartz is easy to use and easy to train your office staff on its features #### Cons It took a long time for an app for the office staff to be developed --- ### Reliable Software Backed by an Excellent Support Team - Overall rating: 4/5 - Reviewer: Chimene W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with CareSmartz360 has been very positive. It has helped simplify many aspects of managing a home care agency by bringing key operational functions together in one platform. The software is reliable, and the support team has consistently been responsive whenever assistance has been needed, which has made a significant difference in our day-to-day experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I appreciate most about CareSmartz360 is its flexibility and the way it adapts to the needs of growing home care agencies. The platform offers a wide range of tools that help manage both clinical and administrative tasks without feeling fragmented. I also like that it integrates with industry partners and compliance requirements, which reduces the amount of manual follow-up needed. Another positive is the company's commitment to continuously enhancing the product through regular updates and new capabilities. Although there are a few areas where additional customization would be welcome, the platform provides a solid balance of functionality, reliability, and scalability for agencies looking to grow. #### Cons One area where CareSmartz360 could improve is the level of personalization available within certain modules. While the platform offers a comprehensive set of features, having more options to tailor dashboards, notifications, and workflows to an agency's specific preferences would make the experience even better. In addition, some newly introduced features can take a little time to become familiar with, so more in-app guidance or tutorials would be helpful. These are relatively minor improvements, and they don't take away from the overall value and reliability of the platform. #### Reasons for choosing CareSmartz360 When comparing different home care software solutions, CareSmartz360 offered the best overall balance of cost, usability, and customer service. The pricing was reasonable considering the breadth of features available, making it a practical investment for our agency. Another deciding factor was the quality of customer support. Whenever I've contacted the support team by phone, I've been able to connect with someone quickly, and they've consistently taken the time to understand and resolve my questions. has context menu --- ### Someone please investigate their billing - Overall rating: 1/5 - Reviewer: Melissa S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Absolutely the worst experience with a software company. Not only was I billed erroneously for client's, but when I addressed it, I was yelled at by a Customer 'Satisfaction' Rep., He kept speaking over me and justifying that they billed me for client's we hadn't seen since July and it was Oct. They charge you per client but won't give you an itemized bill, unless you request it, so who knows how many other times I was erroneously billed for client's not seen. Then when I checked my credit card balance, I saw they charged me an additional $300. When I spoke to them and asked for a refund, I was told that they would but it wouldn't be until the next day because it was the end of the day (it was 3:04 pm). The software itself, had many glitches, and they were constantly doing upgrades which would normally not be a problem, except that every time they did them, it moved the gps pin so our staff would get an error message when they would try to clock in. Every single time, one of us would have to go in, and manually adjust the pin. Extremely time consuming. Additionally, they charge $10 per client on your roster. They make you list a card on file. For those of us in this field, we all understand that this is not logical, and it is extremely expensive, but when I tried to explain that to the Customer Satisfaction Rep, again, he argued. The best they could do was bring that down to $9 per client. Client's struggle to pay their monthly bills, I am not raising my rates because a software company is not client focused. So for all of the reasons above, we left. When I was charged an additional $300, I expressed that this was the final straw and felt that I should not be held to their 3 MONTH CANCELLATION POLICY and I received an email telling me that was not possible and they would still be holding me to that. Top of the line customer service right there. First of all, a 3 month cancellation policy is theft on so many levels, much less to bill me for client's erroneously, then to charge my card for $300 without my permission...All while getting yelled at and argued with when I am paying them thousands of dollars a year...I would suggest that someone dig a little deeper into their billing department, as well as their Customer 'Satisfaction' team... #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros none, my entire experience was stressful and not one I would recommend. #### Cons Their customer service (see my next comment), their pricing (it is insanely expensive), their billing (they make you list a card on file) --- ### Very flexible, especially with forms - Overall rating: 5/5 - Reviewer: Imran Y. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered CareSmartz360 has been a great software option for managing different aspects of our home care agency. I like that it combines scheduling, caregiver and client management, documentation, and other administrative functions into one platform. My favorite feature is definitely the forms section. The ability to customize forms and make them work for our agency’s specific needs is something I find very useful. Every agency has different processes, so having that flexibility makes a big difference. Overall, CareSmartz360 is easy to work with and gives you a lot of flexibility without having to rely entirely on standard, one-size-fits-all forms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The feature I personally appreciate the most is the forms functionality. I really like having the ability to customize forms instead of being limited to a fixed set of templates. Being able to adjust forms to fit our agency’s specific workflows and documentation needs makes the software much more practical. #### Cons The main area I would improve is the overall design and visual layout of the platform. Some sections could have a more modern and streamlined interface, and certain pages can feel a little busy when navigating through different options. A cleaner, more intuitive design would make an already useful platform even easier to use. #### Reasons for choosing CareSmartz360 I chose CareSmartz360 because it offered a good combination of affordability, ease of use, and flexibility. The overall cost was reasonable for our agency, and I found the platform easy to operate and straightforward to get set up and enrolled. One of the biggest deciding factors for me was the customizability of the forms. Having the ability to create and customize forms around our agency’s specific needs was a major advantage compared with solutions that are more rigid. I also appreciated the straightforward pricing and the fact that I didn’t feel like I was constantly being hit with unexpected fees or additional charges for the features we needed. For a home care agency, keeping software costs predictable is important. Overall, CareSmartz360 gave us the functionality we needed at a cost that made sense, while still being easy to implement and flexible enough to fit our workflow. --- ### "Dazzle in Distress" save by Caresmartz360 Team - Overall rating: 5/5 - Reviewer: NADINE L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered RIGHT NOW I'M IN THE EARLY STAGES AT THE BEGINNING. HOWEVER I CAN TELL YOU EVEN LIKE NOW I AM ABLE TO STUDY AND THEN MEET UP WITH SARAH TO MAKE SURE THAT I AM COMPLIANT AND DOING THE RIGHT THINGS !!!YOU JUST CAN'T BEAT THAT. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros THE OTHER COMPANY THAT I HAD RUSHED THE PROCESS SO BAD UNTIL WE HAD A LOT OF MISTAKES AND A LOT OF DECLINES CLAIMS DUE TO EVV SETUP. I COULDN'T WAIT TO GET OUT OF THAT COMPANY. WITH CARESMART'S 360 I WAS VERY RELUCTANT TO JOIN BECAUSE THE BEGINNING PROCESS THE COMPANY HAD TO WALK IT ALONE....OH I REALLY FELT BAD ABOUT GETTING INTO ANOTHER SYSTEM THAT I HAD TO FIGURE EVERYTHING OUT! HOWEVER THEY MADE ME CHANGE MY WHOLE MIND ABOUT HOW I FELT AFTER TALKING TO MR SINGH. NOT ONLY DO I HAVE SOMEONE TO WALK THROUGH THE PROCESS WITH ME I HAVE "HUMAN" HELP ASSISTING ME TO LEARN EVERYTHING THAT I NEED !!!! MANY OF YOU MAY LAUGH BUT I HAD A GREAT FEAR BEFORE LEARNING SARAH WOULD BE THERE TO GUIDE ME!!! #### Cons I could have save a lot of denied claims if I had use Caresmartz360 in the beginning and not later. My bad!!! #### Reasons for switching to CareSmartz360 terrible service and contacting if you need service. --- ### Reliable Home Care Management Software - Overall rating: 5/5 - Reviewer: Amanda R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience has been very positive. CareSmartz360 helps us say organized, manage schedules efficiently, and support and caregiver and clients effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros CareSmartz360 has helped us streamline scheduling, caregiver management, and client communication. The Platform is easy to use, and the support team is responsive. #### Cons The client portal could be more user-friendly and intuitive for families and clients. User-interface could be a bit simpler and easier to navigate. #### Reasons for choosing CareSmartz360 CareSmartz was the best value for our budget. --- ### 5 Stars for Caresmartz - Overall rating: 5/5 - Reviewer: Maria G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Again, they are professional to a tee. I can reach them any time that is needed and their follow up is reliable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are so professional. Their personalized customer support is outstanding and makes it very easy to use. #### Cons There is nothing I have to complain about. My team finds the app easy to work with and have adopted it easefully. #### Reasons for switching to CareSmartz360 We needed an app with more features and Caresmartz had more features AND also was an equal enough price. --- ### Looking forward to growing with Caresmartz as they role out updates - Overall rating: 4/5 - Reviewer: Justin T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Overall good. Training is excellent. There's lots of online help available. this is a huge step up over paper. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Lots of functionality. There seems to be an option for everything I want it to do. There's plenty of opportunity for personalization, and it should continue to work as my organization grows. Absolutely love the built in AI for in app help. This is the best I've ever experienced in any software I've used. I can get 95% of my questions answered quickly and easily using it. Backing it up with a real person makes it 100% #### Cons Old looking user interface, occasionally slow to load, Agency owner app has very little functionality, Some of the day to day operations are not intuitive (I don't need everything to be simple, but day to day stuff like scheduling should be). TEXT MESSAGING! - That format is nearly impossible to work with. I need something intuitive that all of my office staff can see and operate easily. #### Reasons for choosing CareSmartz360 CareSmartz didn't require a 1 year contract. Meaning if I don't like it I can switch. --- ### Top tier support - Overall rating: 5/5 - Reviewer: Brian B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered The platform was easy to adopt incredibly easy to use made payroll and billing very easy. I would’ve liked to see more integrations with third-party vendors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support team is the best out there. The AI features to kick off support make triage a breeze and then if you need any actual help, they’re always there to pick up the phone get on the chat. They’re not afraid of getting engaged quickly. #### Cons Not as many integrations as I would like. I would’ve hoped to see Moore around training. CareGiver rewards AI scheduling things of that nature. #### Reasons for choosing CareSmartz360 We chose for cost and ease of implementation. --- ### Reliable and Easy-to-Use Home Care Management Solution - Overall rating: 4/5 - Reviewer: Leroy F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with CareSmartz360 has been very positive. The platform has helped simplify our daily operations by consolidating scheduling, EVV, billing, payroll, and caregiver management into a single system. It is easy to use, reliable, and supported by a responsive customer service team that is always available when assistance is needed. While there are a few areas that could be improved, such as additional reporting customization and some workflow enhancements, the platform continues to evolve through regular updates. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It brings all the essential home care operations into a single platform. Scheduling, EVV, billing, payroll, caregiver management, and reporting are well integrated, reducing manual work and improving operational efficiency. The customer support team is responsive and knowledgeable, and they are proactive in resolving issues and gathering feedback for future improvements. The platform is regularly updated with new features, showing a strong commitment to continuous improvement. #### Cons One area that could be improved is reporting and dashboard customization, as some reports require additional configuration to obtain the exact insights needed. Because the platform offers a wide range of features, new users may experience a slight learning curve during onboarding. The mobile experience could also be enhanced with a few additional administrative capabilities. --- ### CareSmartz360 is appreciated - Overall rating: 5/5 - Reviewer: Adriana A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Our over all experience with Caresmartz360 was great and could not be happier with the system, we know if we have any questions we are able to reach out and get the help we need! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the most important things we like about CareSmartz360 was the individualized training program, we are grateful we did receive the scheduled training and we were able to ask questions after every training session. #### Cons So far we have no dislikes or complaints. #### Reasons for choosing CareSmartz360 We chose CareSmartz360 because of the support and the great follow up. #### Reasons for switching to CareSmartz360 We had to pay extra is we needed any more training and the support was not there. --- ### Satisfactory - Overall rating: 5/5 - Reviewer: Jakeyla W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Wonderful. There are no issues or problems. Anytime we call they are there to help. We always get the help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Someone is available when I call if not, I will get a returned call. The staff is always pleasant. The system is very easy to understand and navigate thru. #### Cons No issues the system is great. I have no problems in the office. The staff have no problems with the system. --- ### Great software for small business - Overall rating: 5/5 - Reviewer: Aftica J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I have nothing but a great experience I truly recommend if you waiting for better there isn’t any because this software is a game changer #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tracking my staff time and putting staff with clients giving my staff a easy way to see their duties #### Cons I can’t complain because this was a good software to use for my small business which is health care so if anything I wouldn’t trade them out for no other company --- ### Caresmartz360 Review - Overall rating: 5/5 - Reviewer: Ade O. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Caresmartz360 made the billing and invoice so much easier #### Cons Nothing at all. Caresmartz360 was fine the way it is --- ### Administrator - Overall rating: 5/5 - Reviewer: DannyRay F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered CareSmart 360 has been a great asset, streamlining scheduling, billing, and care plans. Its user-friendly design, GPS tracking, and excellent support make managing our agency efficient. While there’s a learning curve, the overall experience has been positive and transformative for our operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tools for scheduling, care plans, billing, payroll, and client management streamline operations, reducing administrative burde #### Cons The software may be expensive for smaller agencies, especially when factoring in training and support costs. --- ### Great support for a new Home Care business - Overall rating: 5/5 - Reviewer: John M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Good overall experience and great support for a new business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration with Paychex and Quick Books Online. #### Cons Maybe some more customizable form options streamline onboarding a bit. --- ### pros and cons from a home care agency - Overall rating: 5/5 - Reviewer: Anett M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Once you get past the learning curve, the system is gives you the unique ability to manage your clients and caregivers in a very structured way. We will see how the prices go up as my company grows, but, overall it is a great software to have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the mobile accessibility and the way it can track employees and their performance. #### Cons The price is a little high. You can get 10 active clients pretty fast so you will see a pretty big price increase. Also, I wanted to customize the RN assessment form to reflect my personal form but it was very difficult to add anything or to make changes. #### Reasons for choosing CareSmartz360 Honestly the persistence of [sensitive content hidden] and him willing to work with a start-up company such as myself. It was months later that I actually signed up from the first time we spoke. He was always professional, very knowledgeable, and patient. --- ### Why we like Caresmartz360. - Overall rating: 5/5 - Reviewer: Medina V. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered It covers all the aspects we need in running an efficient in home care agency. And provides the ongoing educational aspect for companies like us that continue to grow and evolve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to learn, simple to use. Covers all the aspects we need in running an efficient in home care agency. And it also provides the ongoing educational aspect for companies like us that continue to grow and evolve. #### Cons I do not have any problems or concerns as of yet. --- ### Best Platform For Startup Co. /EMR System - Overall rating: 5/5 - Reviewer: Janelle S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered having all the information in one place at a reasonable yearly or monthly rate. Allows the company to keep everything together and not have to spend an excessive amount to do so #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Best feature in healthcare is to be able to backtrack on missing documentation as it is needed per regulations. Its an excellent feature because a lot of staff neglect completing documentation. This allows us to go back edit and or add necessary notes. That's a big deal #### Cons a lot of clicking too much clicking and searching , in healthcare your patient is priority if you spend a significant amount of time clicking and searching it takes away from your overall position, patient care focused #### Reasons for choosing CareSmartz360 New Company , Cost effective Everything in one place Representative availability no robot !! Effective and personable training was outstanding --- ### Best site to start up your business - Overall rating: 5/5 - Reviewer: Marley C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Impressed and glad I chose this EVV system for my company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was user friendly,inexpensive, customer service was excellent, and training was excellent! They truly want to make sure you understand the product after you purchase it and will help you in whatever way. I truly am impressed. #### Cons I honestly haven't found anything yet that I don't like. I am pretty impressed. #### Reasons for choosing CareSmartz360 User friendly, good price point, etc. --- ### Versatile Tool with Much Potential - Overall rating: 5/5 - Reviewer: Heather A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is highly customizable. It has a lot of great features and functionality. The updated graphics are also very nice. It is inexpensive. #### Cons Some features are often broken - such as the viventium integration. It does not connect to process payroll. I have to manually upload it. Some of the features require a lot of backend pre-planning. They can also be hard to find in the settings. It can also be very slow to change screens. --- ### We are new customers but are happy so far - Overall rating: 5/5 - Reviewer: Lori S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered CareSmartz360 makes billing and invoicing much faster and easier since it integrates with Quickbooks online. It also has made payroll run smoother and faster. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We recently switched from Wellsky/ADL for Home Care to CareSmartz360. We find this software not only MUCH more inclusive with features and options, but customer service is always available with a chat box every time you log in, 24/7. We are still learning, but are finding it to make our daily operations run smoother and more efficiently. #### Cons Training was good, but a little short in the meetings. There is a pretty steep learning curve at first but this goes for any new software system. #### Reasons for choosing CareSmartz360 See my remarks above. #### Reasons for switching to CareSmartz360 Wellsky sold to another company. We also spoke with them and received a demo. We were not impressed with their sales team, demo, or follow up, and they were quite a bit more expensive. --- ### Opinion about Caresmartz - Overall rating: 5/5 - Reviewer: Leilani H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Good experience. Easy learning. I would recommend this product if anyone needed software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the easiness of the software. I like that I rarely have to call or email for help. #### Cons I don't like that the caregivers aren't able to clock sometimes. --- ### Caresmartz Software Review - Overall rating: 5/5 - Reviewer: Angela R. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been great, and the team has been amazing, trying to add features that we need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of being able to update assessments, pulling invoice for billing. #### Cons I would love to be able to have one profile for each caregiver for every office, as opposed to having to make a caregiver profile for each office. --- ### My Caresmartz360 experience - Overall rating: 5/5 - Reviewer: Aldon M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered So far, I would highly recommend this software because I am very happy with it. Its very practical and user friendly, easy to use and has everything that I need from onboarding of my staff and clients to keeping records of EVV which is right now mandated by the DOH. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is very easy to use. It's my first time using this type of software and I had not expected it to be that straight forward. It only took one simple example from my implementation specialist for every module, and I got it right. #### Cons I preferred if there were already a few aides plan of care that I could choose from instead of doing it from scratch. Then I would just choose one and customize it to my liking. #### Reasons for choosing CareSmartz360 I felt like I got all the features that I needed with Caresmarts360 at a better price. Fits right into mu budget ## More reviews [Next reviews](https://www.softwareadvice.com/home-health/caresmartz360-profile/reviews/?page=2) --- CareSmartz360 Reviews, Pros and Cons - 2026 Software Advice