--- title: "CareSmartz360 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CareSmartz360. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CareSmartz360 is a good fit for you!" source_url: "https://www.softwareadvice.com/home-health/caresmartz360-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Private Duty Care Software](https://www.softwareadvice.com/home-health/private-duty-care-comparison/) / [CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/) / CareSmartz360 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/home-health/caresmartz360-profile/) Reviews [Alternatives](https://www.softwareadvice.com/home-health/caresmartz360-profile/alternatives/) # CareSmartz360 User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 190 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 155 reviews (82%) - 4 stars: 29 reviews (15%) - 3 stars: 3 reviews (2%) - 2 stars: 2 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - The scheduling, EVV, billing, and reporting tools are particularly valuable, and the support team is knowledgeable and responsive whenever assistance is needed. - CareSmartz360 has helped us streamline scheduling, caregiver management, and client communication. - The system helps reduce manual work, improves operational efficiency, and supports compliance requirements. ### Most mentioned cons - Old looking user interface, occasionally slow to load, Agency owner app has very little functionality, Some of the day to day operations are not intuitive (I don't need everything to be simple, but day to day stuff like scheduling should be). - I don't like the cancellation policy where you will have to pay a certain amount for cancellation if it's not up to a year of usage. - Tasks that used to take hours—like scheduling and billing—now take minutes. ## CareSmartz360 customer reviews Showing reviews 1-25 of 190 (page 1). ### Great product for the investment - Overall rating: 4/5 - Reviewer: Brian P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Processing billing and payroll became much easier with CareSmartz #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros CareSmartz is easy to use and easy to train your office staff on its features #### Cons It took a long time for an app for the office staff to be developed --- ### Reliable Software Backed by an Excellent Support Team - Overall rating: 4/5 - Reviewer: Chimene W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with CareSmartz360 has been very positive. It has helped simplify many aspects of managing a home care agency by bringing key operational functions together in one platform. The software is reliable, and the support team has consistently been responsive whenever assistance has been needed, which has made a significant difference in our day-to-day experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I appreciate most about CareSmartz360 is its flexibility and the way it adapts to the needs of growing home care agencies. The platform offers a wide range of tools that help manage both clinical and administrative tasks without feeling fragmented. I also like that it integrates with industry partners and compliance requirements, which reduces the amount of manual follow-up needed. Another positive is the company's commitment to continuously enhancing the product through regular updates and new capabilities. Although there are a few areas where additional customization would be welcome, the platform provides a solid balance of functionality, reliability, and scalability for agencies looking to grow. #### Cons One area where CareSmartz360 could improve is the level of personalization available within certain modules. While the platform offers a comprehensive set of features, having more options to tailor dashboards, notifications, and workflows to an agency's specific preferences would make the experience even better. In addition, some newly introduced features can take a little time to become familiar with, so more in-app guidance or tutorials would be helpful. These are relatively minor improvements, and they don't take away from the overall value and reliability of the platform. #### Reasons for choosing CareSmartz360 When comparing different home care software solutions, CareSmartz360 offered the best overall balance of cost, usability, and customer service. The pricing was reasonable considering the breadth of features available, making it a practical investment for our agency. Another deciding factor was the quality of customer support. Whenever I've contacted the support team by phone, I've been able to connect with someone quickly, and they've consistently taken the time to understand and resolve my questions. has context menu --- ### Someone please investigate their billing - Overall rating: 1/5 - Reviewer: Melissa S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Absolutely the worst experience with a software company. Not only was I billed erroneously for client's, but when I addressed it, I was yelled at by a Customer 'Satisfaction' Rep., He kept speaking over me and justifying that they billed me for client's we hadn't seen since July and it was Oct. They charge you per client but won't give you an itemized bill, unless you request it, so who knows how many other times I was erroneously billed for client's not seen. Then when I checked my credit card balance, I saw they charged me an additional $300. When I spoke to them and asked for a refund, I was told that they would but it wouldn't be until the next day because it was the end of the day (it was 3:04 pm). The software itself, had many glitches, and they were constantly doing upgrades which would normally not be a problem, except that every time they did them, it moved the gps pin so our staff would get an error message when they would try to clock in. Every single time, one of us would have to go in, and manually adjust the pin. Extremely time consuming. Additionally, they charge $10 per client on your roster. They make you list a card on file. For those of us in this field, we all understand that this is not logical, and it is extremely expensive, but when I tried to explain that to the Customer Satisfaction Rep, again, he argued. The best they could do was bring that down to $9 per client. Client's struggle to pay their monthly bills, I am not raising my rates because a software company is not client focused. So for all of the reasons above, we left. When I was charged an additional $300, I expressed that this was the final straw and felt that I should not be held to their 3 MONTH CANCELLATION POLICY and I received an email telling me that was not possible and they would still be holding me to that. Top of the line customer service right there. First of all, a 3 month cancellation policy is theft on so many levels, much less to bill me for client's erroneously, then to charge my card for $300 without my permission...All while getting yelled at and argued with when I am paying them thousands of dollars a year...I would suggest that someone dig a little deeper into their billing department, as well as their Customer 'Satisfaction' team... #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros none, my entire experience was stressful and not one I would recommend. #### Cons Their customer service (see my next comment), their pricing (it is insanely expensive), their billing (they make you list a card on file) --- ### Reliable Home Care Management Software - Overall rating: 5/5 - Reviewer: Amanda R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience has been very positive. CareSmartz360 helps us say organized, manage schedules efficiently, and support and caregiver and clients effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros CareSmartz360 has helped us streamline scheduling, caregiver management, and client communication. The Platform is easy to use, and the support team is responsive. #### Cons The client portal could be more user-friendly and intuitive for families and clients. User-interface could be a bit simpler and easier to navigate. #### Reasons for choosing CareSmartz360 CareSmartz was the best value for our budget. --- ### "Dazzle in Distress" save by Caresmartz360 Team - Overall rating: 5/5 - Reviewer: NADINE L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered RIGHT NOW I'M IN THE EARLY STAGES AT THE BEGINNING. HOWEVER I CAN TELL YOU EVEN LIKE NOW I AM ABLE TO STUDY AND THEN MEET UP WITH SARAH TO MAKE SURE THAT I AM COMPLIANT AND DOING THE RIGHT THINGS !!!YOU JUST CAN'T BEAT THAT. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros THE OTHER COMPANY THAT I HAD RUSHED THE PROCESS SO BAD UNTIL WE HAD A LOT OF MISTAKES AND A LOT OF DECLINES CLAIMS DUE TO EVV SETUP. I COULDN'T WAIT TO GET OUT OF THAT COMPANY. WITH CARESMART'S 360 I WAS VERY RELUCTANT TO JOIN BECAUSE THE BEGINNING PROCESS THE COMPANY HAD TO WALK IT ALONE....OH I REALLY FELT BAD ABOUT GETTING INTO ANOTHER SYSTEM THAT I HAD TO FIGURE EVERYTHING OUT! HOWEVER THEY MADE ME CHANGE MY WHOLE MIND ABOUT HOW I FELT AFTER TALKING TO MR SINGH. NOT ONLY DO I HAVE SOMEONE TO WALK THROUGH THE PROCESS WITH ME I HAVE "HUMAN" HELP ASSISTING ME TO LEARN EVERYTHING THAT I NEED !!!! MANY OF YOU MAY LAUGH BUT I HAD A GREAT FEAR BEFORE LEARNING SARAH WOULD BE THERE TO GUIDE ME!!! #### Cons I could have save a lot of denied claims if I had use Caresmartz360 in the beginning and not later. My bad!!! #### Reasons for switching to CareSmartz360 terrible service and contacting if you need service. --- ### 5 Stars for Caresmartz - Overall rating: 5/5 - Reviewer: Maria G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Again, they are professional to a tee. I can reach them any time that is needed and their follow up is reliable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are so professional. Their personalized customer support is outstanding and makes it very easy to use. #### Cons There is nothing I have to complain about. My team finds the app easy to work with and have adopted it easefully. #### Reasons for switching to CareSmartz360 We needed an app with more features and Caresmartz had more features AND also was an equal enough price. --- ### Looking forward to growing with Caresmartz as they role out updates - Overall rating: 4/5 - Reviewer: Justin T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Overall good. Training is excellent. There's lots of online help available. this is a huge step up over paper. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Lots of functionality. There seems to be an option for everything I want it to do. There's plenty of opportunity for personalization, and it should continue to work as my organization grows. Absolutely love the built in AI for in app help. This is the best I've ever experienced in any software I've used. I can get 95% of my questions answered quickly and easily using it. Backing it up with a real person makes it 100% #### Cons Old looking user interface, occasionally slow to load, Agency owner app has very little functionality, Some of the day to day operations are not intuitive (I don't need everything to be simple, but day to day stuff like scheduling should be). TEXT MESSAGING! - That format is nearly impossible to work with. I need something intuitive that all of my office staff can see and operate easily. #### Reasons for choosing CareSmartz360 CareSmartz didn't require a 1 year contract. Meaning if I don't like it I can switch. --- ### Reliable and Easy-to-Use Home Care Management Solution - Overall rating: 4/5 - Reviewer: Leroy F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with CareSmartz360 has been very positive. The platform has helped simplify our daily operations by consolidating scheduling, EVV, billing, payroll, and caregiver management into a single system. It is easy to use, reliable, and supported by a responsive customer service team that is always available when assistance is needed. While there are a few areas that could be improved, such as additional reporting customization and some workflow enhancements, the platform continues to evolve through regular updates. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It brings all the essential home care operations into a single platform. Scheduling, EVV, billing, payroll, caregiver management, and reporting are well integrated, reducing manual work and improving operational efficiency. The customer support team is responsive and knowledgeable, and they are proactive in resolving issues and gathering feedback for future improvements. The platform is regularly updated with new features, showing a strong commitment to continuous improvement. #### Cons One area that could be improved is reporting and dashboard customization, as some reports require additional configuration to obtain the exact insights needed. Because the platform offers a wide range of features, new users may experience a slight learning curve during onboarding. The mobile experience could also be enhanced with a few additional administrative capabilities. --- ### CareSmartz 360 review - Overall rating: 4/5 - Reviewer: Kim M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Over all It has been ok. There have been alot of learning curves. The specialist team like [sensitive content hidden] really come in handy. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The updated system is what attracted me. The onboarding was also very thorough. The customer service is excellent as well. #### Cons It has a lot of learning curves. Some features do not integrate well with other systems. It's not simple to down load the 835 to update your systems as well. --- ### Chief Operations Officer - Overall rating: 5/5 - Reviewer: NANA S. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered great experience - extremely happy customer. [sensitive content hidden] are my favorite guys. They are always will schedule a call to discuss whatever #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros great software and professionals delivering top notch solution driven service. Anytime you call or email about anything these folks are happy and willing get to work #### Cons I have not come across anything I don't like about caresmarts team. Always available to respond and act. --- ### CEO of the company - Overall rating: 5/5 - Reviewer: Latasha R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered My experience has been great and they company has ensured that I was happy with the process of onboarding and understanding my features. Glad that say that I picked a great company. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most impressive feature about this program to me is the customer service. They are very hands on. When I have an issue I can use the chat and they respond withing minutes and follow up with me. That is very important when you are just learning the business. #### Cons I wish that somethings were just a little more user friendly. But, overall, there is not much to not like. #### Reasons for choosing CareSmartz360 It was the price that sold me due, the features were almost the same. --- ### Exceptional Customer Service and user friendly application - Overall rating: 5/5 - Reviewer: Joy K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered We have been working really close with [SENSITIVE CONTENT HIDDEN] and she is amazing, she goes beyond her duties, always there to ensure the customers are fully apt to navigating the system. She has tremendous patience, she is kind, attentive to our needs as customer and never declines any opportunity to lend a helping hand. Words cannot describe her professionalism. She is beyond amazing. [SENSITIVE CONTENT HIDDEN] thank you for all you do for your customers [SENSITIVE CONTENT HIDDEN] Thank you for your expertise and technical support as well You and your Caresmartz360 team are awesome. You guys are my favorite home health software vendor #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about the software is how there are various ways to learn how use the app. For instance, there is costumer support, video tutorials, webinars, and word documents. There is practically, a method for every type of learner, even costumer support one on one trainings! #### Cons I really can’t think of any, when ever there is an issue, caresmarts is always on top of it. #### Reasons for choosing CareSmartz360 My partner was considering to switch and for the very reasons I mentioned earlier I convinced them we would be crazy not too. The staff is always working on ways to ensure the client is successful and not only successful but your unique needs are met. You can personalize settings and the configuration is as easy as pie. Keep up the good work! --- ### Ease of use and it's all-in-one platform. - Overall rating: 5/5 - Reviewer: Damilola A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered CareSmartz360 mobile app is easy to use for caregivers, allowing them to view schedules, clock in and out, and track tasks on the go. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like it's all-in-one functionality that streamlines scheduling, billing, and communication, its user-friendly and work smoothly and its excellent customer support that offers responsive assistance and training. #### Cons I don't like the cancellation policy where you will have to pay a certain amount for cancellation if it's not up to a year of usage. --- ### Choose them over Axiscare - Overall rating: 5/5 - Reviewer: Robyn D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Exactly as I had hoped but with a perfect price tag. It is everything you need from the caregiver, the client and the owner's perspective. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is intuitive to navigate, the customer service is always available, they supply endless training to be a wiz on it and the price is extremely fair. #### Cons There are a lot of great features to take advantage of. Learning all of them can take some time but well worth it. --- ### Good platform for growing agencies - Overall rating: 5/5 - Reviewer: Shawanda H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, its a great platform for my growing agency. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it is very affordable and I liked the schedule view, it allows you to see your whole teams schedule at one time. #### Cons Sometimes the caregivers have issues with the EVV clocking in and out. --- ### Great product for all home care sizes - Overall rating: 5/5 - Reviewer: CEDRIC E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, our company is very pleased with the product. Our workforce finds it very helpful for running all our day-to-day operations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple, intuitive interface. Easy to navigate. All-in-one system with no separate payments for "add-ons" #### Cons Although primary interface is simple and easy to use, it hasn't been updated in years and probably could use a "face-lift". Also, company management needs the ability to send messages to caregivers directly through the app. That would be a very important enhancement. --- ### Best Home Care Software Program on the Market - Overall rating: 5/5 - Reviewer: Danielle P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered 5 stars experience so far to date. We will not be going anywhere. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can appreciate the customer service that comes with this platform. They are very quick to respond and are always knowledgable in the areas that I need assistance. I love all the features associated with the caregiver and agency apps. Overall helps our business run seamlessly. #### Cons There isn't anything I don't like about Caresmartz. #### Reasons for choosing CareSmartz360 After interview several companies Caresmartz had more to offer and everyone was very friendy. --- ### Tech support is great! - Overall rating: 4/5 - Reviewer: Heidi G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered For the most part CareSmartz is easy to use. When there is an issue it is usually fixed quickly. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Tech support is great! They respond quickly and are usually good at communication. #### Cons We have an issue with our questionnaire (it disappears) after a large update. --- ### Why we like Caresmartz360. - Overall rating: 5/5 - Reviewer: Medina V. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered It covers all the aspects we need in running an efficient in home care agency. And provides the ongoing educational aspect for companies like us that continue to grow and evolve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to learn, simple to use. Covers all the aspects we need in running an efficient in home care agency. And it also provides the ongoing educational aspect for companies like us that continue to grow and evolve. #### Cons I do not have any problems or concerns as of yet. --- ### Caresmartz Review - Overall rating: 5/5 - Reviewer: Nancy H. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Caresmartz360 has helped our business run smoothly. We are currently in the process of switching payroll providers and they have worked closely with us and the new provider to ensure a smooth transition. They put great effort into ensuring our satisfaction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease with which I can import my files directly to ADP is awesome, but the best part of caresmartz360 is the customer service. Any time I have a question or am having an issue, someone responds immediately and looks into the issue. They keep me updated with the status. They will create new reports if there is a more specific one that I need. An employee will zoom with me if necessary to ensure I am getting the information I need. #### Cons I have never had an issue that hasn't been fixed to my satisfaction. --- ### CareSmartz360 User Friendly - Overall rating: 5/5 - Reviewer: Rufina A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Excellent! The App, the desktop application & support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We haven't started using the billing, invoicing or payroll feature of this software, but if it is anything compared to timekeeping feature, we will probably be using it soon. The training was incredibly easy to learn and once we got started on realtime, we had minimal disruption. The Caregivers picked up right away. #### Cons I wanted to be able to customize certain reports, and although CareSmartz allows us to customize reports, we haven't yet master that feature. #### Reasons for choosing CareSmartz360 Price and professionalism of the sales rep. #### Reasons for switching to CareSmartz360 EVV compliance was an issue. --- ### Excellent User Experience - Overall rating: 5/5 - Reviewer: Ananta P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Functions, Menu and Sub-Menu included in the system #### Cons I cannot find Accessibility feature and Universal Design included, --- ### CareSmartz360 Review for S.A.C HOMECARE - Overall rating: 5/5 - Reviewer: Sharvanekia D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The EVV compatibility and reports areas. You can run a report for just about anything you need to compile. #### Cons The application does not create a file if put in manually. #### Reasons for choosing CareSmartz360 The people were very relatable and easy to communicate and follow during the demo teaching of the system and it's functions. --- ### CareSmartz360 BEST PROGRAM - Overall rating: 5/5 - Reviewer: Kimberly N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Super amazing program to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how friendly user this program is. It is very easy for clients/staff to chart and also it keeps everything organized. #### Cons Having to make two profiles for each caregiver. --- ### My Caresmartz360 experience - Overall rating: 5/5 - Reviewer: Aldon M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered So far, I would highly recommend this software because I am very happy with it. Its very practical and user friendly, easy to use and has everything that I need from onboarding of my staff and clients to keeping records of EVV which is right now mandated by the DOH. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is very easy to use. It's my first time using this type of software and I had not expected it to be that straight forward. It only took one simple example from my implementation specialist for every module, and I got it right. #### Cons I preferred if there were already a few aides plan of care that I could choose from instead of doing it from scratch. Then I would just choose one and customize it to my liking. #### Reasons for choosing CareSmartz360 I felt like I got all the features that I needed with Caresmarts360 at a better price. Fits right into mu budget ## More reviews [Next reviews](https://www.softwareadvice.com/home-health/caresmartz360-profile/reviews/?page=2) --- CareSmartz360 Reviews, Pros and Cons - 2026 Software Advice