We have been working really close with [SENSITIVE CONTENT HIDDEN] and she is amazing, she goes beyond her duties, always there to ensure the customers are fully apt to navigating the system. She has tremendous patience, she is kind, attentive to our needs as customer and never declines any opportunity to lend a helping hand. Words cannot describe her professionalism. She is beyond amazing. [SENSITIVE CONTENT HIDDEN] thank you for all you do for your customers [SENSITIVE CONTENT HIDDEN] Thank you for your expertise and technical support as well You and your Caresmartz360 team are awesome. You guys are my favorite home health software vendor

What I liked most about the software is how there are various ways to learn how use the app. For instance, there is costumer support, video tutorials, webinars, and word documents. There is practically, a method for every type of learner, even costumer support one on one trainings!

I really can’t think of any, when ever there is an issue, caresmarts is always on top of it.

The technical support team is extremely responsive. When I have a question of a function or potential issue, their response is timely (Usually under 5 minutes- IMPRESSIVE!!)

What Embrace has enjoyed the most about Caresmartz360 is that it is a mostly one-stop-shop. We are able to integrate Client assessments, Employee profiles, scheduling, HR/Compliance items, billing, payroll, and more in one cohesive system. Its interface is very user friendly.

As we have tread the waters of how to integrate a new system into our agency, we have found some lacking tools, functions, and widgets that would be useful that are not present in the software. What is nice, however, is that the development team is very interested in that kind of feedback and they are constantly adding more features monthly.

[SENSITIVE CONTENT HIDDEN] is completely fantastic. The onboarding is priceless and very much appreciative. The one hour training goes so fast and she's an excellent trainer. Regarding the bugs, I've sent an email....no response. Called tech support and was on hold for quite some time so I hung up. I am going to call again to address the concerns listed and hopefully we can get this straighten out.

The demo was fantastic. This literally is a good product and as a Home Care provider, this was an easy solution in managing the daily operations of my business. Everything you need to manage clients, records, staff, training etc, is here.

There are several bugs that interfere with my day to day business. For example, I have been unable to enter payor info. The screen goes blank, in order to schedule staff to meet with clients, I have to enter payor info. If this step isn't functioning, I can't schedule staff to work with clients, which means clients are not getting service and I am not getting paid for providing a service. Several staff are receiving daily messages that they have a meeting when they don't. In fact the messages are being received during the times they have themselves listed "unavailable". Then you have the "open shift" schedule, none of my staff can see open shifts. I am tech savvy however this system is too complicated to find some of the simplest task in order to self teach. I find myself spending hours trying to figure things out. I 'm going to try this for another 30 days and if these issues continue, I will have to seek services elsewhere.

Easy to use- quick turn around time on assistance from Caresmartz

We hope someday we can have one user ID for 2 offices we go between

It is great overall. No downtime or security concerns at all. Every time we needed support, the team were very responsive.

CareSmartz360+ is user friendly and easy to set up. Their Customer Support has been excellent!

Initially it was tailored to US market only. CareSmartz development team were very helpful to make it accessible to Canadian based Home Care providers.

We are very happy with our choice in purchasing Caresmartz360. They have been very prompt in responses and customer service.

The many features that help us stay organized and communicate well with the office and our caregivers.

Conversion between US and Canadian dollars (still very competitive in cost though) and that many options apply more to American companies and not Canadian.

From the original phone call to support calls I make now Caresmartz360 has been a huge part in initiating/supervising client care.

Ease of scheduling, adding clients, adding caregivers and editing information. The overall “feel” of how the program looks makes me excited to use it as opposed to other softwares with an older, boring look. Support gets a rating of 10/10. Professionals are always happy to help. Caregiver app makes life so much easier.

I wish there was a way to “bulk” approve schedules instead of having to open each individual shift and click “approve”

Like I said the support team is great and walked me through the whole process even help with the setup of the employee and client data base.

The customer support team was great and went through every part of the system so that I understood the software completely.

At this point no cons just started using so no complaints so far.

Software Friendly. Live Help whenever I needed with quick response. Caresmart team was always following up making sure all of my concerns were resolved very friendly and polite.

Software is excellent no concerns user friendly.

I have a way of paying my workers with accuracy with the clock in/out option.

The fact that if the trainings are not helping figure something out, I can reach out to customer service with ABSOLUTELY NO issues

What I like least about this software is that I haven't perfected it.

I like the system, but you need a dedicated support person to help people get everything set up to start using the software.

Everything I could possibly want/need to run a home care agency. The price is 4 times cheaper than the current software I'm using.

The customer support needs to be better. I currently use another system for my caregivers time clocks, notes, etc... That company had someone completely set everything up and walk me through everything to make sure we understood it all. The 30 minute conference call I had with caresmartz360 was of no help. The lady only went over everything that I was already able to read about on my own. I need help setting everything up and learning their system. The ONLY think they need to improve upon, is having a dedicated professional help people set up their company to use their software. I feel like I'm on an island alone and have to figure it out myself. I know there's videos to watch, but sometimes you need that one person walking you along the first time.

I think it's been positive in general. great

friendly interface , makes it easy to use. also mobile device friendly

getting used to the new features. it's hard sometimes to try to navigate your way since there's not enough shortcut keys.

Our overall experience has been outstanding. The software runs smoothly and when we do need help our customer service has been excellent.

The software is always being upgraded to meet the needs of our industry.

I do not have any dislikes about this software.

Processing billing and payroll became much easier with CareSmartz

CareSmartz is easy to use and easy to train your office staff on its features

It took a long time for an app for the office staff to be developed

Caresmart360 has well trained specialists who are accessible round the clock ready to guide you through any aspect of the learning process. The specialist assigned [SENSITIVE CONTENT]) was awesome trainer.

Very easy to use. Good customer services . Availability of help-desk.

Not able to periodically or daily update our clients Masshealth insurance. That feature is not yet available. I guess.