All CareSmartz360 Reviews
1-25 of 132 Reviews
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Portia
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Life after CareSmartz
With CareSmartz we are able to keep client's information up to date and allow the whole team to be on same page with any and all information about our clients.
PROSCareSmartz has a lot of useful features that we were looking for, Such as, electronic timesheets, EVV compatibility, GPS tracking, and accurate scheduling. Also feature that we did not know we needed, task management, and a home for our clients and caregivers' information, instead of using our old excel spreadsheet.
CONSOnly problem I had/have are the integration with clearing houses for billing. We (me and Caresmartz support specialist) are actively getting the problem resolved. Don't know if this is really a "con" but this is the only issue I'm having, but the company is very proactive, and we are working hard to get billing issue resolved. Most of the issues are outside of CareSmartz control but they still go the extra mile to get answers.
Reason for choosing CareSmartz360
ContinuLink was too expensive and the features we needed for EVV was going to be costly, CareSmartz was offering the same feature but was included in the asking price. Alora was not expensive, but the salesperson was coming off as dishonest which is why they lost our business, there was too many tells that I did not trust, they started with a price which was decent but after talking and saw what their competition was asking for( continuLink) the salesperson up the price. The document they sent over was a simple word document and it kind of gave Fraud and/or unethical vibes and to be honest I was turned off by the whole situation.
Joy
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Exceptional Customer Service and user friendly application
We have been working really close with [SENSITIVE CONTENT HIDDEN] and she is amazing, she goes beyond her duties, always there to ensure the customers are fully apt to navigating the system. She has tremendous patience, she is kind, attentive to our needs as customer and never declines any opportunity to lend a helping hand. Words cannot describe her professionalism. She is beyond amazing. [SENSITIVE CONTENT HIDDEN] thank you for all you do for your customers [SENSITIVE CONTENT HIDDEN] Thank you for your expertise and technical support as well You and your Caresmartz360 team are awesome. You guys are my favorite home health software vendor
PROSWhat I liked most about the software is how there are various ways to learn how use the app. For instance, there is costumer support, video tutorials, webinars, and word documents. There is practically, a method for every type of learner, even costumer support one on one trainings!
CONSI really can’t think of any, when ever there is an issue, caresmarts is always on top of it.
Reason for choosing CareSmartz360
My partner was considering to switch and for the very reasons I mentioned earlier I convinced them we would be crazy not too. The staff is always working on ways to ensure the client is successful and not only successful but your unique needs are met. You can personalize settings and the configuration is as easy as pie. Keep up the good work!
Melissa
Mental Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2023
Someone please investigate their billing
Absolutely the worst experience with a software company. Not only was I billed erroneously for client's, but when I addressed it, I was yelled at by a Customer 'Satisfaction' Rep., He kept speaking over me and justifying that they billed me for client's we hadn't seen since July and it was Oct. They charge you per client but won't give you an itemized bill, unless you request it, so who knows how many other times I was erroneously billed for client's not seen. Then when I checked my credit card balance, I saw they charged me an additional $300. When I spoke to them and asked for a refund, I was told that they would but it wouldn't be until the next day because it was the end of the day (it was 3:04 pm). The software itself, had many glitches, and they were constantly doing upgrades which would normally not be a problem, except that every time they did them, it moved the gps pin so our staff would get an error message when they would try to clock in. Every single time, one of us would have to go in, and manually adjust the pin. Extremely time consuming. Additionally, they charge $10 per client on your roster. They make you list a card on file. For those of us in this field, we all understand that this is not logical, and it is extremely expensive, but when I tried to explain that to the Customer Satisfaction Rep, again, he argued. The best they could do was bring that down to $9 per client. Client's struggle to pay their monthly bills, I am not raising my rates because a software company is not client focused. So for all of the reasons above, we left. When I was charged an additional $300, I expressed that this was the final straw and felt that I should not be held to their 3 MONTH CANCELLATION POLICY and I received an email telling me that was not possible and they would still be holding me to that. Top of the line customer service right there. First of all, a 3 month cancellation policy is theft on so many levels, much less to bill me for client's erroneously, then to charge my card for $300 without my permission...All while getting yelled at and argued with when I am paying them thousands of dollars a year...I would suggest that someone dig a little deeper into their billing department, as well as their Customer 'Satisfaction' team...
PROSnone, my entire experience was stressful and not one I would recommend.
CONSTheir customer service (see my next comment), their pricing (it is insanely expensive), their billing (they make you list a card on file)
Leilani
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Opinion about Caresmartz
Good experience. Easy learning. I would recommend this product if anyone needed software.
PROSI like the easiness of the software. I like that I rarely have to call or email for help.
CONSI don't like that the caregivers aren't able to clock sometimes.
Roger
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
An Ever-Developing Data Platform for Home Health Care Agencies!
The technical support team is extremely responsive. When I have a question of a function or potential issue, their response is timely (Usually under 5 minutes- IMPRESSIVE!!)
PROSWhat Embrace has enjoyed the most about Caresmartz360 is that it is a mostly one-stop-shop. We are able to integrate Client assessments, Employee profiles, scheduling, HR/Compliance items, billing, payroll, and more in one cohesive system. Its interface is very user friendly.
CONSAs we have tread the waters of how to integrate a new system into our agency, we have found some lacking tools, functions, and widgets that would be useful that are not present in the software. What is nice, however, is that the development team is very interested in that kind of feedback and they are constantly adding more features monthly.
Reasons for switching to CareSmartz360
We were seeking a platform that would be as all-encompassing as possible.
Mark
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Great Customer Support
It is great overall. No downtime or security concerns at all. Every time we needed support, the team were very responsive.
PROSCareSmartz360+ is user friendly and easy to set up. Their Customer Support has been excellent!
CONSInitially it was tailored to US market only. CareSmartz development team were very helpful to make it accessible to Canadian based Home Care providers.
Reason for choosing CareSmartz360
They were just starting, they showed a lot of flexibility and their pricing was competitive.
Joshua
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2019
Way better than our old software
From the original phone call to support calls I make now Caresmartz360 has been a huge part in initiating/supervising client care.
PROSEase of scheduling, adding clients, adding caregivers and editing information. The overall “feel” of how the program looks makes me excited to use it as opposed to other softwares with an older, boring look. Support gets a rating of 10/10. Professionals are always happy to help. Caregiver app makes life so much easier.
CONSI wish there was a way to “bulk” approve schedules instead of having to open each individual shift and click “approve”
Reasons for switching to CareSmartz360
More bang for my buck, only paying for clients I have, and the feeling of having support and being able to do assessments online.
Vendor Response
Thank you for your 5-star review! We work very hard to ensure that our software is ready for any new regulatory requirements. We are so happy to hear that you have found Caresmartz360 to be easy to learn and use while still enabling your agency to maintain regulatory compliances.
Replied October 2019
Tiffany
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
CareSmartz Review 2023
Wonderful!
PROSI love the easy accessibility and how thorough the website is. It not only makes the job easier on the employees/caregivers but the management as well.
CONSI have not found anything that I dislike about CareSmartz.
Randall
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
CareSmartz360 is A+ in my opinion.
The CareSmartz360 systems is wonderful and has made my work life a breeze.
PROSThe ease of scheduling a large number of caregivers and being able to follow them throughout the day.
CONSIt was a bit of a learning curve, but once I got past that, I wouldn't go back.
Reason for choosing CareSmartz360
When I read what CareSmartz360 could do I scheduled a demo. Once I saw the demo, I was sold.
Allan
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Best and easy to use tool for private and home care agencies management
Super excited to use it . Thanks
PROSWe have all the tools you need to manage an agency in one place. Client assessment, POC, Staff members, Scheduling, billing and invoicing . Very well intergraded software for all agencies .
CONSIt took a while for me to be confident and to put time in and learn the system.
Reason for choosing CareSmartz360
It much easier to learn, UpToDate with what we need as agency, multiple tools in one platform and Excellent tech support though out .
Syed
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Outstanding!
Quick, easy and attentive to details.
PROSThis is robust software, more than I can imagine. I have used other software's in the past and they don't even come close to this one. The staff is always available for you to work through the onboarding process and beyond. I love the chat option as it allows me quickly to get someone's attention instead of int he past waiting for days.
CONSI wish I had anything to say the least. This is as good as it gets, outstanding model created for Home Care Business.
Reasons for switching to CareSmartz360
Dead system I was never happy with them to start with because it was very pricy. Software was slow and complexed. No good reporting and EVV is horrible.
Durga
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Owner
Great.[ Sensitive Content ] is my tech support. He is highly knowledgeable and patient . He is one of the main reason we still stick with Caresmartz. Overall good service.
PROSFeatures, User friendly, Tech support. Issues are resolved in timely manner.
CONSBetter implementation for care plan as each caregiver has a different care plan for same client
Janelle
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2022
Best Platform For Startup Co. /EMR System
having all the information in one place at a reasonable yearly or monthly rate. Allows the company to keep everything together and not have to spend an excessive amount to do so
PROSBest feature in healthcare is to be able to backtrack on missing documentation as it is needed per regulations. Its an excellent feature because a lot of staff neglect completing documentation. This allows us to go back edit and or add necessary notes. That's a big deal
CONSa lot of clicking too much clicking and searching , in healthcare your patient is priority if you spend a significant amount of time clicking and searching it takes away from your overall position, patient care focused
Reason for choosing CareSmartz360
New Company , Cost effective Everything in one place Representative availability no robot !! Effective and personable training was outstanding
Angela
Staffing and Recruiting, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Caresmartz Software Review
My overall experience has been great, and the team has been amazing, trying to add features that we need.
PROSThe ease of being able to update assessments, pulling invoice for billing.
CONSI would love to be able to have one profile for each caregiver for every office, as opposed to having to make a caregiver profile for each office.
Theresa
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Non Medical In Home Care
Overall, caresmartz360 has been a good experience for my agency. My team and I need time to take in all the use options. we are very excited to explore them all.
PROSHaven't used long but it seems to have everything we need. I love the chat icon at the bottom. the training library is an excellent feature, cant wait to use it. The support team are nice people and don't make me feel stupid for not understanding the terms and how to use the program. Very happy.
CONSI don't know how to use it yet. Not the software's problem, its great.
Reason for choosing CareSmartz360
Because of ease of navigation and the support. oh, and price was within my range. Some were to expensive, we are a smaller company, but I believe 360 will be sufficient to meet our needs, for years to come.
Reasons for switching to CareSmartz360
ADA care is a very good scheduling software but we needed features it did not supply. We had a good relationship with them but just not enough features.
Vendor Response
Thank you for your valuable review! We work very hard to ensure that our software is ready for any new regulatory requirements. We are so happy to hear that you have found Caresmartz360 to be easy to learn and use while still enabling your agency to maintain regulatory compliances.
Replied January 2020
Kimberly
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
CareSmartz360 BEST PROGRAM
Super amazing program to use.
PROSI love how friendly user this program is. It is very easy for clients/staff to chart and also it keeps everything organized.
CONSHaving to make two profiles for each caregiver.
Sharvanekia
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
CareSmartz360 Review for S.A.C HOMECARE
The EVV compatibility and reports areas. You can run a report for just about anything you need to compile.
CONSThe application does not create a file if put in manually.
Reason for choosing CareSmartz360
The people were very relatable and easy to communicate and follow during the demo teaching of the system and it's functions.
Prabhal
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Guarding Life review
Excellent software for home care agencies.It made job lot easier in terms of assessment , scheduling and selecting the right caregiver for client.
PROSExcellent software to match the right caregiver to the client. It made schedulers job lot easier.Thanks to [sensitive content hidden] for his effort to train our company staff and always be patient and kind to address the questions. He has as in depth knowledge in every aspect of caresmartz software and very good in familiarising the software to our staff.
CONSAll features are very nice. Caregiver training materials should be accessible for free after December. This feature helps the care manager to train the caregivers and helps in training interaction with the care team.we found this very useful and request to keep this option for free.
Reason for choosing CareSmartz360
The support team is very helpful.
Scott
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
CareSmartz360 the smart way to manage your home care business.
Our overall experience has been outstanding. The software runs smoothly and when we do need help our customer service has been excellent.
PROSThe software is always being upgraded to meet the needs of our industry.
CONSI do not have any dislikes about this software.
Reasons for switching to CareSmartz360
We needed more functionality than what our previous software could provide.
Brian
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
Great product for the investment
Processing billing and payroll became much easier with CareSmartz
PROSCareSmartz is easy to use and easy to train your office staff on its features
CONSIt took a long time for an app for the office staff to be developed
Reason for choosing CareSmartz360
Pricing, knowle3dge of salesperson
Reasons for switching to CareSmartz360
Cloud based feature of CareSmartz
Lindsey
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Happy
We are just getting started and it’s been a good experience so far
PROSCaresmartz360 was easy to use with helpful customer support
CONSNo problems at this time as we are just getting started
Reason for choosing CareSmartz360
We liked the functionality and ease of use
Daphnee
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Caresmartz360 is AWESOME!!
It helps us stay organized with everything. We love that we can go online to do whatever work we need to. Sometimes we need to stay home or we are always on the go and we can just work from where ever we are.
CONSI have no least like about the software..yet. But I will not jinx myself neither. I really enjoy it and have no negatives for it.
Sas
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Ease of and very friendly
Really helped in managing schedules the most.
PROSReport option is very easy to use and very reliable.
CONSTakes too long to upload and updates in the system.
Reason for choosing CareSmartz360
I like the customer service.
Jodi
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Very satisfied, customer
I absolutely love the scheduling app. If I have a problem, I call customer service and they fix it immediately.
PROSIt’s very easy for me to use and to keep track of my girls clocking in and out
CONSThere is nothing that I do not like about this
Reason for choosing CareSmartz360
Because I heard they were the best
Rohanie
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Highly Recommend
Caresmartz360 is easy to set up and use. Customer Service is great.
CONSUnable to merge with the payroll company Cura uses.