With CareSmartz we are able to keep client's information up to date and allow the whole team to be on same page with any and all information about our clients.

CareSmartz has a lot of useful features that we were looking for, Such as, electronic timesheets, EVV compatibility, GPS tracking, and accurate scheduling. Also feature that we did not know we needed, task management, and a home for our clients and caregivers' information, instead of using our old excel spreadsheet.

Only problem I had/have are the integration with clearing houses for billing. We (me and Caresmartz support specialist) are actively getting the problem resolved. Don't know if this is really a "con" but this is the only issue I'm having, but the company is very proactive, and we are working hard to get billing issue resolved. Most of the issues are outside of CareSmartz control but they still go the extra mile to get answers.

We have been working really close with [SENSITIVE CONTENT HIDDEN] and she is amazing, she goes beyond her duties, always there to ensure the customers are fully apt to navigating the system. She has tremendous patience, she is kind, attentive to our needs as customer and never declines any opportunity to lend a helping hand. Words cannot describe her professionalism. She is beyond amazing. [SENSITIVE CONTENT HIDDEN] thank you for all you do for your customers [SENSITIVE CONTENT HIDDEN] Thank you for your expertise and technical support as well You and your Caresmartz360 team are awesome. You guys are my favorite home health software vendor

What I liked most about the software is how there are various ways to learn how use the app. For instance, there is costumer support, video tutorials, webinars, and word documents. There is practically, a method for every type of learner, even costumer support one on one trainings!

I really can’t think of any, when ever there is an issue, caresmarts is always on top of it.

Absolutely the worst experience with a software company. Not only was I billed erroneously for client's, but when I addressed it, I was yelled at by a Customer 'Satisfaction' Rep., He kept speaking over me and justifying that they billed me for client's we hadn't seen since July and it was Oct. They charge you per client but won't give you an itemized bill, unless you request it, so who knows how many other times I was erroneously billed for client's not seen. Then when I checked my credit card balance, I saw they charged me an additional $300. When I spoke to them and asked for a refund, I was told that they would but it wouldn't be until the next day because it was the end of the day (it was 3:04 pm). The software itself, had many glitches, and they were constantly doing upgrades which would normally not be a problem, except that every time they did them, it moved the gps pin so our staff would get an error message when they would try to clock in. Every single time, one of us would have to go in, and manually adjust the pin. Extremely time consuming. Additionally, they charge $10 per client on your roster. They make you list a card on file. For those of us in this field, we all understand that this is not logical, and it is extremely expensive, but when I tried to explain that to the Customer Satisfaction Rep, again, he argued. The best they could do was bring that down to $9 per client. Client's struggle to pay their monthly bills, I am not raising my rates because a software company is not client focused. So for all of the reasons above, we left. When I was charged an additional $300, I expressed that this was the final straw and felt that I should not be held to their 3 MONTH CANCELLATION POLICY and I received an email telling me that was not possible and they would still be holding me to that. Top of the line customer service right there. First of all, a 3 month cancellation policy is theft on so many levels, much less to bill me for client's erroneously, then to charge my card for $300 without my permission...All while getting yelled at and argued with when I am paying them thousands of dollars a year...I would suggest that someone dig a little deeper into their billing department, as well as their Customer 'Satisfaction' team...

none, my entire experience was stressful and not one I would recommend.

Their customer service (see my next comment), their pricing (it is insanely expensive), their billing (they make you list a card on file)

Good experience. Easy learning. I would recommend this product if anyone needed software.

I like the easiness of the software. I like that I rarely have to call or email for help.

I don't like that the caregivers aren't able to clock sometimes.

The technical support team is extremely responsive. When I have a question of a function or potential issue, their response is timely (Usually under 5 minutes- IMPRESSIVE!!)

What Embrace has enjoyed the most about Caresmartz360 is that it is a mostly one-stop-shop. We are able to integrate Client assessments, Employee profiles, scheduling, HR/Compliance items, billing, payroll, and more in one cohesive system. Its interface is very user friendly.

As we have tread the waters of how to integrate a new system into our agency, we have found some lacking tools, functions, and widgets that would be useful that are not present in the software. What is nice, however, is that the development team is very interested in that kind of feedback and they are constantly adding more features monthly.

It is great overall. No downtime or security concerns at all. Every time we needed support, the team were very responsive.

CareSmartz360+ is user friendly and easy to set up. Their Customer Support has been excellent!

Initially it was tailored to US market only. CareSmartz development team were very helpful to make it accessible to Canadian based Home Care providers.

From the original phone call to support calls I make now Caresmartz360 has been a huge part in initiating/supervising client care.

Ease of scheduling, adding clients, adding caregivers and editing information. The overall “feel” of how the program looks makes me excited to use it as opposed to other softwares with an older, boring look. Support gets a rating of 10/10. Professionals are always happy to help. Caregiver app makes life so much easier.

I wish there was a way to “bulk” approve schedules instead of having to open each individual shift and click “approve”

Wonderful!

I love the easy accessibility and how thorough the website is. It not only makes the job easier on the employees/caregivers but the management as well.

I have not found anything that I dislike about CareSmartz.

The CareSmartz360 systems is wonderful and has made my work life a breeze.

The ease of scheduling a large number of caregivers and being able to follow them throughout the day.

It was a bit of a learning curve, but once I got past that, I wouldn't go back.

Super excited to use it . Thanks

We have all the tools you need to manage an agency in one place. Client assessment, POC, Staff members, Scheduling, billing and invoicing . Very well intergraded software for all agencies .

It took a while for me to be confident and to put time in and learn the system.

Quick, easy and attentive to details.

This is robust software, more than I can imagine. I have used other software's in the past and they don't even come close to this one. The staff is always available for you to work through the onboarding process and beyond. I love the chat option as it allows me quickly to get someone's attention instead of int he past waiting for days.

I wish I had anything to say the least. This is as good as it gets, outstanding model created for Home Care Business.

Great.[ Sensitive Content ] is my tech support. He is highly knowledgeable and patient . He is one of the main reason we still stick with Caresmartz. Overall good service.

Features, User friendly, Tech support. Issues are resolved in timely manner.

Better implementation for care plan as each caregiver has a different care plan for same client

having all the information in one place at a reasonable yearly or monthly rate. Allows the company to keep everything together and not have to spend an excessive amount to do so

Best feature in healthcare is to be able to backtrack on missing documentation as it is needed per regulations. Its an excellent feature because a lot of staff neglect completing documentation. This allows us to go back edit and or add necessary notes. That's a big deal

a lot of clicking too much clicking and searching , in healthcare your patient is priority if you spend a significant amount of time clicking and searching it takes away from your overall position, patient care focused

My overall experience has been great, and the team has been amazing, trying to add features that we need.

The ease of being able to update assessments, pulling invoice for billing.

I would love to be able to have one profile for each caregiver for every office, as opposed to having to make a caregiver profile for each office.

Overall, caresmartz360 has been a good experience for my agency. My team and I need time to take in all the use options. we are very excited to explore them all.

Haven't used long but it seems to have everything we need. I love the chat icon at the bottom. the training library is an excellent feature, cant wait to use it. The support team are nice people and don't make me feel stupid for not understanding the terms and how to use the program. Very happy.

I don't know how to use it yet. Not the software's problem, its great.

Super amazing program to use.

I love how friendly user this program is. It is very easy for clients/staff to chart and also it keeps everything organized.

Having to make two profiles for each caregiver.

The EVV compatibility and reports areas. You can run a report for just about anything you need to compile.

The application does not create a file if put in manually.

Excellent software for home care agencies.It made job lot easier in terms of assessment , scheduling and selecting the right caregiver for client.

Excellent software to match the right caregiver to the client. It made schedulers job lot easier.Thanks to [sensitive content hidden] for his effort to train our company staff and always be patient and kind to address the questions. He has as in depth knowledge in every aspect of caresmartz software and very good in familiarising the software to our staff.

All features are very nice. Caregiver training materials should be accessible for free after December. This feature helps the care manager to train the caregivers and helps in training interaction with the care team.we found this very useful and request to keep this option for free.

Our overall experience has been outstanding. The software runs smoothly and when we do need help our customer service has been excellent.

The software is always being upgraded to meet the needs of our industry.

I do not have any dislikes about this software.

Processing billing and payroll became much easier with CareSmartz

CareSmartz is easy to use and easy to train your office staff on its features

It took a long time for an app for the office staff to be developed

We are just getting started and it’s been a good experience so far

Caresmartz360 was easy to use with helpful customer support

No problems at this time as we are just getting started

It helps us stay organized with everything. We love that we can go online to do whatever work we need to. Sometimes we need to stay home or we are always on the go and we can just work from where ever we are.

I have no least like about the software..yet. But I will not jinx myself neither. I really enjoy it and have no negatives for it.

Really helped in managing schedules the most.

Report option is very easy to use and very reliable.

Takes too long to upload and updates in the system.

I absolutely love the scheduling app. If I have a problem, I call customer service and they fix it immediately.

It’s very easy for me to use and to keep track of my girls clocking in and out

There is nothing that I do not like about this

Caresmartz360 is easy to set up and use. Customer Service is great.

Unable to merge with the payroll company Cura uses.