I love that fact this software is user friendly and easy to navigate. The customer service staff are so helpful and fast with solving issues.

It’s easy to use and user friendly. I like all the features.

Live Help whenever I needed with quick response. Caresmart team was always following up making sure all of my concerns were resolved very friendly and polite.

Some difficulty navigating Library but otherwise.

Simple things can quickly become difficult. A billing error can take 10-15 minutes to fix and it includes a lengthy process.

Because there is so much room for customization, I found it overwhelming and difficult to determine which options would imperative and which were insignificant in the scheme of scheduling.

Overall it is great, better than our previous two.

Our overall experience has been outstanding. The software runs smoothly and when we do need help our customer service has been excellent.

Best and easy to use  tool for private and home care agencies management.

So far my experience has been great. My trainer Bhanu Singh is the best.

Super helpful customer service that is always available when needed. Our representative always checks up on us to see if any questions or help is needed.

Amazing Support with Learning and Integration.

We are very happy with our choice in purchasing Caresmartz360. They have been very prompt in responses and customer service.

The ability to watch webinars and see how things work is so helpful. We are so far please with our choice to go with CareSmartz360.

We are able to integrate Client assessments, Employee profiles, scheduling, HR/Compliance items, billing, payroll, and more in one cohesive system. Its interface is very user friendly.

Exceptional Customer Service and user friendly application.

The team is very cooperative, professional and friendly. They are genuine in their commitment to help Small business like us succeed and thrive.

Mobile friendly, easy to navigate, multiple users and more.

The product is very easy to use, I love the dashboards it allows me to have a snapshot of business without having to dig.

This literally is a good product and as a Home Care provider,  this was an easy solution in managing the daily operations of my business.

It is also incredibly difficult to get our staff signed in for the first time, and has taken a team of 3 people at times. This is not only time consuming, but frustrating for office and field staff.

I worked with [SENSITIVE CONTENT HIDDEN] and she is always very helpful and available to help when we need help. Thank you for all your support.

So far, I would highly recommend this software because I am very happy with it.

I like the caregiver application feature, lead management, the opportunity to add training and the EVV system. Also the opportunity to change and add menu functions.

The customer service has been outstanding. The program has saved us time, so that we can focus on the client rather than data entry.

CareSmartz360 makes billing and invoicing much faster and easier since it integrates with Quickbooks online. It also has made payroll run smoother and faster.

Customer training is best, onboarding staff is very helpful and supportive.

When we have urgent questions on an evening or weekend (which happens almost weekly,) we have to wait until the next business day for a response, which is just unacceptable in this industry.

The onboarding is priceless and very much appreciative. The one hour training goes so fast and she's an excellent trainer.

Like I said the support team is great and walked me through the whole process even help with the setup of the employee and client data base.

Customer Service is key to the success of any business. Caresmartz360 not only offers EXCELLENT Software.

This software was easy to navigate even for a novice like me. I am not technologically minded, but this allows for ease of transitioning from one application to the next.

The software is extremely user friendly for the administrator and the caregivers too. Also easy to integrate with Intuit Payroll Online making billing and payroll so much simpler.

Best part of utilizing CareSmartz is the customer service. Quick response time and good follow-up is critical for our company and our account specialist is fantastic.

This is by far the best home health care system I have used and compared with others which are available. Best for the value of money period.

There are some tasks that you can do a number of different ways. Sometimes that is confusing.

I loved how the software is designed for you to access it from anywhere. It is very compatible with tablets, computer and smart phones.

Getting used to the new features. It's hard sometimes to try to navigate your way since there's not enough shortcut keys.

What Embrace has enjoyed the most about Caresmartz360 is that it is a mostly one-stop-shop.

The technical support team is extremely responsive. When I have a question of a function or potential issue, their response is timely (Usually under 5 minutes- IMPRESSIVE!!).

We had excellent experience  on the software from all of our staff.

Brightree Hospice software is well worth the investment.

I also like that we can track our OASIS acceptance in the software.

The IE browser can be utilized from virtually anywhere, making this charting system easy to use with automatic updates being done seamlessly. The report function is AMAZING also.

Easy to use and offers great features that help ensure documentation accuracy and compliance. Great for Medicare certified agencies.

I love the ease of putting in orders, free text progress notes and the color coded EMAR tabs. Orders are a breeze to process.

The accessibility of this system is an amazing feature as well.

We have had problems with OASIS acceptance and fatal errors for skip traces that the system does not automatically follow.

They also are really aware of the impact on their consumers and are very helpful with integration of new changes.

It is my go-to program for scheduling. It helps me a great deal with keeping the patients, nurses and therapists schedules organized and managed.

For iPad users - Inability to delete or error information entered by mistake (orders, medications, dx...).

We are happy with the iPad software and our clinicians love how easy it is to use. We have had great experiences with customer support, when needed, with quick response and resolution times.

Costly but fully featured and constanly developing.

Shortens visit documentation time, improved our days to RAP, great customer service.

Good setup; easy to use; creates good care plans and templates.

Our clinicians love this software because it is easier for them to complete their documentation. The distinction between billed and unbilled AR.

The con of this software if the lack of reports that can be collected from the data provided in the system.

Nice selection of reports/great account manager.

The iPad version of the app is so smooth that it almost feels like the software was built specifically for it.

The turnaround from their help center staff is quick and amazing.

Lack of customer training no onsite support when requested. Inability and unwillingness to customize to our specific need.

We have also had several problems with BT understanding how parents and branches work and have had to develop several work arounds to make up for their deficits.

General slowness and bugginess, a  lot of stuck gets stuck in validation hold and supports takes days to weeks to respond to tickets.

User friendly, great support team, really good software for a large company.

Really great EMR - best in functionality and overall operational/financial needs for the price.

The customer service is great. Any time I call they respond very fast to my call.

This hospice EMR is easy to use and the reporting section is outstanding. DOC Tracking is a great tool.

There are great reporting features and they are doing good preparations for PDGM.

US Dollar

CareSmartz360 is the trusted all-in-one home care management and EVV solution for agencies of all sizes.

With its comprehensive features, such as point-of-care documentation, scheduling, electronic visit verification, multi-payer billing, custom forms, personalized reports, caregiver training and retention, and more, CareSmartz360 makes it easy to streamline operations and ensure compliance with regulatory requirements.

Easily schedule caregiver visits, and stay up-to-date with clock-ins and late shifts with real-time alerts to office staff. Plus, the software lets you track caregiver locations precisely during shifts, ensuring they're where they need to be.

Caregivers can also create ad hoc schedules while on the go, providing flexibility and convenience for caregivers and clients.

Their user-friendly interface, caregiver and client portals, and mobile apps for office staff and caregivers make managing your home care business even more effortless by making important information available at your fingertips.

CareSmartz360 is known for its award-winning support and easy migration, which makes the transition to the software seamless for agencies. The software also offers integrations with industry-leading partners to provide even more value to its users.

Whether you're a small agency or a large enterprise, CareSmartz360 has the solutions to provide high-quality patient care while streamlining your operations.

LongDescription

Employee Management

For Non-Medical Care

Status Tracking

Mobile Alerts

Customizable Reports

Document Storage

Activity Tracking

HIPAA Compliant

Progress Tracking

Real Time Monitoring

Task Scheduling

Invoice Management

Time Tracking by Client

Communication Management

Care Plan Management

Calendar Management

Scheduling

Clock In/Out

Assessment Management

Multi-Location

Mobile Access

Compliance Management

Historical Reporting

Client Portal

Real-Time Notifications

Workflow Management

Insurance Management

Activity Dashboard

Reporting & Statistics

Reminders

Automated Scheduling

Job Scheduling

Billing & Invoicing

Real Time Reporting

Progress Reports

Monitoring

Claims Management

Remote Access/Control

Payroll Management

Appointment Management

Client Management

Caregiver Scheduling

Employee Portal

Third-Party Integrations

Task Management

Live Chat

Real Time Data

Home Health Care Management

User Management

Data Synchronization

Dashboard Creation

Forms Management

Alerts/Notifications

Chat/Messaging

Customizable Forms

Quality Assurance

Mac OS

Web browser (OS agnostic)

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

CareSmartz360

In Person

Live Online

Webinars

Documentation

Videos

Designed for clinicians by clinicians, MatrixCare’s award winning, best in KLAS post-acute EHR software works across home health, hospice, private duty, palliative care, skilled nursing facilities and more. With firsthand home health experience, our team understands the challenges faced by providers today. The MatrixCare EHR is designed by clinicians to deliver real-time collaboration, simplified documentation, and intuitive regulatory guidance. Whether your focus is on one care setting or many, organizations can seamlessly work across care settings. The result is more efficient operations — including faster reimbursements — more focus on patients, interoperability for smoother care transitions and more work-life balance for staff.  

As a long-term member of the CommonWell Health Alliance, MatrixCare has been a pioneer in interoperability, connecting post-acute software and patients to the rest of their care settings and improving workflows while strengthening referral relationships. 

MatrixCare’s collaborative approach to patient engagement enhances the exchange of patient data between referring physicians, case managers/discharge planners, and your organization with digital tools that offer real-time collaboration across the entire care team. These tools and resources automate many of the time-consuming and redundant processes that hinder your staff from delivering exceptional care while sustaining work-life balance. 

MatrixCare’s easy-to-use technology simplifies the job of your staff for better satisfaction and retention. This includes comprehensive rules to support compliance, robust care plan content (with recommendations based on documentation) alerts and reminders and an intuitive interface for clinicians to easily manage all aspects of patient care and to achieve positive patient outcomes. 

It also helps empower clinicians to create complete, compliant, consistent documentation that flows from the point-of-care to the back office, with powerful analytic solutions, reports and dashboards that help track key performance indicators so you can make better decisions for your organization.

Previously known as Brightree, MatrixCare goes beyond an EHR with an investment in implementation and on-boarding. MatrixCare takes a partnership approach to set you and your team up for success so that you can stay competitive, achieve clinical and operational efficiency that can result in better care and outcomes, decreasing costs and increasing patient and staff satisfaction. As you grow and your software needs evolve, you can rely on smooth integrations with your MatrixCare EHR. 


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