# Caretime Software Reviews, Demo & Pricing - 2026 > Review of Caretime Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/home-health/caretime-profile --- [Home](https://www.softwareadvice.com/) / [Time Clock Software](https://www.softwareadvice.com/hr/time-clock-comparison/) / Caretime Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/home-health/caretime-profile/reviews/)[Alternatives](https://www.softwareadvice.com/home-health/caretime-profile/alternatives/) # Caretime 2026: Benefits, Features & Pricing Wondering if Caretime is right for your organization? Our Time Clock Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Caretime 4.0 [(55)](https://www.softwareadvice.com/home-health/caretime-profile/reviews/) Pricing Starting at $170.00 per month ### About Caretime CareTime is a cloud-based software platform designed for home care organizations to manage operations, documentation, EVV, and billing in one connected system. CareTime helps align what happens in the field with what gets billed and paid. By connecting scheduling, visit documentation, and EVV data directly to billing workflows, agencies can identify issues early, reduce manual rework, and avoid delays caused by incomplete or inaccurate information. Caregivers can document visits electronically while meeting program and compliance requirements. Administrators gain real-time visibility into visit status, documentation gaps, and billing readiness—allowing teams to resolve problems before claims are submitted. CareTime supports Medicaid and Medicare home health billing and offers optional revenue cycle management services for organizations that need additional support. Wondering if Caretime is right for your organization? Our Time Clock Software selection experts can help you in 15 minutes or less. ## Caretime User Interface ## Popular Caretime Alternatives Main Product Caretime 4.0 [(55)](https://www.softwareadvice.com/home-health/caretime-profile/reviews/) Ratings Breakdown - 4.06Ease of use - 3.87Value for money - 3.94Customer support - 3.93Functionality Pricing Starting at $170.00 per month Get Price Alternative Product [GEOH](https://www.softwareadvice.com/home-health/geoh-profile/) 4.9 [(156)](https://www.softwareadvice.com/home-health/geoh-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.80Value for money - 4.88Customer support - 4.87Functionality Pricing Starting at $13.00 per month Get Price Alternative Product [eRSP](https://www.softwareadvice.com/home-health/ersp-profile/) 4.2 [(99)](https://www.softwareadvice.com/home-health/ersp-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.30Value for money - 3.99Customer support - 4.18Functionality Pricing Starting at $200.00 per month Get Price Alternative Product [AxisCare](https://www.softwareadvice.com/home-health/axiscare-profile/) 4.7 [(729)](https://www.softwareadvice.com/home-health/axiscare-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.49Value for money - 4.55Customer support - 4.36Functionality Pricing Starting at $325.00 per month Get Price Alternative Product [CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/) 4.8 [(182)](https://www.softwareadvice.com/home-health/caresmartz360-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.76Value for money - 4.83Customer support - 4.63Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [ShiftCare](https://www.softwareadvice.com/medical/shiftcare-profile/) 4.6 [(145)](https://www.softwareadvice.com/medical/shiftcare-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.47Value for money - 4.69Customer support - 4.44Functionality Pricing Starting at $8.00 per month Get Price ## Caretime Pricing and Plans Starting price: $170.00 per month Free Trial Free Version Basic $170.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Caretime Features - Popular features found in Time Clock Approval Process Control Attendance Tracking Biometric Recognition Calendar Management Employee Portal Employee Scheduling Mobile Access Overtime Calculation Payroll Management Timesheet Management Vacation/Leave Tracking - More features of Caretime Activity Dashboard Activity Tracking Alerts/Notifications API Appointment Management Automated Scheduling Billing & Invoicing Bill Payment Caregiver Management Care Plan Management Chat/Messaging Claims Management Client Management Client Portal Clock In/Out Communication Management Data Import/Export Document Management Document Storage Drag & Drop Electronic Signature Employee Database Employee Management Employee Time Tracking For Home Care Providers Geofencing GPS HIPAA Compliant Historical Reporting Insurance Management Invoice Management Knowledge Base Management Medical Billing Multi-Location Patient Records Management Point of Care System Real-Time Data Real-Time Notifications Real-Time Reporting Recruitment Management Reminders Reporting/Analytics Reporting & Statistics Scheduling Self Service Portal Shift Swapping Sick Leave Tracking Staff Scheduling Task Management Task Scheduling Third-Party Integrations Time & Attendance Time Off Management Time Off Requests User Management Visit Verification ## Caretime Integrations CareAcademy Integration rated undefined from -1 review Stripe Integration rated undefined from -1 review QuickBooks Enterprise Integration rated undefined from -1 review ## Caretime User Reviews Overall Rating 4.0 Ratings Breakdown 5 47% 4 29% 3 9% 2 4% 1 11% Secondary Ratings Ease of Use 4.1 Value for money 3.9 Customer support 3.9 Functionality 3.9 LE Liea E. Verified reviewer Individual & Family Services 2-10 employees Used daily for free trial Reviewed December 2025 Supportive, User-Friendly, and Reliable 5 Overall, my experience with CareTime has been extremely positive. From the very beginning, their team has been supportive, knowledgeable, and genuinely kind. The platform is easy to navigate, and the customer service has made the entire process of opening and managing my agency feel much less overwhelming. I truly appreciate CareTime and the care they put into supporting their clients. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: CareTime has been such a blessing during the process of opening my agency. Their customer service is truly phenomenal—every single person I’ve spoken with has been kind, patient, and genuinely supportive. It means so much to work with a team that understands the real struggles of starting and running an agency. On top of that, the platform is very easy to navigate, which makes day-to-day work much less stressful. I truly appreciate CareTime and the amazing people behind it. Cons: At this time, I have not experienced any issues or challenges with CareTime. My experience has been very positive overall, and everything I’ve needed so far has been well supported. Reasons for choosing Caretime I chose CareTime over other platforms primarily because of their exceptional customer service. From the beginning, the team was welcoming, supportive, and truly understanding of the needs of a growing agency. Their responsiveness and genuine care made the experience feel personal and reassuring, which ultimately set CareTime apart. Reasons for switching to Caretime I switched from WellSky to CareTime because CareTime was a better fit for my agency’s size and budget. I also found CareTime to be more user-friendly, and their customer support has been much more accessible when I need assistance or have questions. While WellSky is a solid platform, CareTime aligns better with my current needs as a growing agency. Read More JK JACQUELINE K. Verified reviewer Hospital & Health Care 2-10 employees Used weekly for less than 6 months Reviewed December 2025 start up CRM 5 This is a great system for start up business that needs to get organized. It features are easy to manage and it is a great value for the money Ratings Breakdown 5 Ease of use 5 Value for money 2 Customer support 4 Functionality Pros: Ease of use and if you do not know you can go back to the start up and review. also great for clock in and out for employees Cons: Support system can be better. given more help to existing customers. trouble with billing is a big problem. Reasons for choosing Caretime price for start up was better, and learning how to use was better Read More KD Kizzy D. Hospital & Health Care 11-50 employees Used daily for more than 2 years Reviewed December 2025 Horrible Service In Every Department! 1 Caretime appears to operate with minimal staffing while being responsible for assisting thousands of customers. As a result, customer service is almost non-existent. Any attempt to resolve an issue is met with excessively long wait times, delayed responses, or no response at all. This is not only frustrating but entirely unacceptable for a company of your size and responsibility. When contact is finally made, the experience only worsens. The individual responsible for handling billing matters has consistently demonstrated unprofessional behavior, a lack of basic customer service skills, and an apparent absence of respect for customers. Their tone, demeanor, and inability to communicate effectively reflect poorly on your organization and raise serious concerns about training, accountability, and leadership. Customers should not feel dismissed, disrespected, or burdensome when seeking assistance—especially regarding billing issues, which require accuracy, professionalism, and clear communication. The lack of character, courtesy, and competence displayed is unacceptable and damaging. This ongoing pattern of inadequate staffing, excessive delays, and unprofessional conduct has created a hostile and frustrating customer experience. It is unreasonable to expect customers to tolerate such treatment, and it is imperative that Caretime address these issues immediately. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Absolutely Nothing! I have not one good thing to say about this company. I went to a state meeting and when we discussed EVV vendors Caretime was bought up multiple times by different agencies and none had anything positive to say! Cons: The unacceptable level of customer service provided by this company. The support system currently in place is grossly insufficient and reflects a complete disregard for the customers you serve. Read More SD Sabina D. Verified reviewer Health, Wellness and Fitness 2-10 employees Used monthly for free trial Review source Reviewed March 2026 Easy to use 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: It is easy to use. I like the important features and filter that is within the software. It gets my job done and I will recommend. Cons: Sometimes it lags which I don’t like. The features might be overwhelming to look at first but after getting used to the software, it is alright. Read More MA Mellody A. Verified reviewer Hospital & Health Care 11-50 employees Used daily for more than 2 years Reviewed December 2025 Caretime has been a great support for success! 5 The overall experience has been very good! Caretime has been a key component in the success of our company! Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Caretime is very user friendly for Caregivers to clock in and out as well as documentation of visits to clients. It is easy to submit shifts for billing and payroll. The edit features are very easy to navigate if a mistake is made by a Caregiver. Customer Service is top notch! Cons: Caretime does not have a user-friendly communication tool. The initial Orientation of Caretime was confusing. There were a lot of bugs to fix in the beginning. Reasons for switching to Caretime Connecteam did not pull into RCM/EVV Verify Read More DG Darna G. Verified reviewer Individual & Family Services 51-200 employees Used daily for more than 2 years Reviewed December 2025 Donot Recommend 2 Doesn't end well. They signed me up for 3 years without any chances of being ablevto cancel. Which means I continued to pay them even while not using them. However id rather pay additional for a service that actually works. Ratings Breakdown 2 Ease of use 1 Value for money 1 Customer support 3 Functionality Pros: Nice company as first. They were so helpful and would stay on the phone with you until the problem was fixed. Then our representatives was replaced with the worst. Cons: Customer support was the worst once Megan left. They always send you to wait for someone else who doest solve the problem. Will never do business with them again! Read More IS Iris S. Verified reviewer Hospital & Health Care 11-50 employees Used daily for less than 2 years Review source Reviewed October 2025 Frustrating experience — unreliable software and poor support 1 Our agency has used CareTime for over a year, and unfortunately, it has caused more frustration than efficiency. The software itself is often glitchy and unreliable, which forces our office staff to spend excessive time troubleshooting instead of focusing on their actual work. Customer support is another major issue — the phone number provided keeps you on hold for more than 10 minutes before disconnecting, and even our caregivers struggle to get through when they need help. For a platform that’s supposed to simplify operations, it ends up creating more work for everyone involved. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: It was affordable at $175/month for the first 9 clients and an additional $ if more than 9 clients.. Read More Cl Cindy l. Verified reviewer Health, Wellness and Fitness 11-50 employees Used weekly for less than 12 months Reviewed December 2025 adminstrative assistant 4 staying committed to learning—whether it's through professional development for staff, improving operational efficiency, or adapting to new technologies—agencies position themselves to not only meet current demands but anticipate future ones. Ratings Breakdown 5 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: idea that thriving agencies embrace continuous improvement is key. They don’t focus on perfection, but rather on making small, consistent changes to meet the evolving needs of clients, caregivers, and the industry as a whole. Cons: wasn’t about: Having everything flawless Sticking to fixed systems that don’t evolve Or chasing ideal outcomes instead of real progress What mattered far less was polish for its own sake. Instead, value came from progress over perfection—being willing to adjust, learn, and make small improvements that actually served the changing needs of home Read More CR Cory R. Verified reviewer Health, Wellness and Fitness 51-200 employees Used weekly for less than 2 years Review source Reviewed December 2025 caretime 2025 4 A common complaint is the inability to reach customer service, with reports of long hold times that end in disconnection, unreturned voicemails, and general lack of assistance, leading to significant frustration. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: The responsiveness, patience, and willingness of the support team to resolve issues quickly are consistently highlighted as a major positive experience. Cons: The platform’s functionality and wording can be unintuitive. For example, some users found it confusing that a client is referred to as a "job" within the system. Read More TS Tenneil S. Verified reviewer Hospital & Health Care 2-10 employees Used weekly for less than 12 months Reviewed December 2025 Caretime Review 4 Overall agency employees are friendly and available for general questions, but specific questions seem to take awhile or not answered at all Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: Easy to use, teletrain videos watched were good starting points to learn basics and how to get Caretime started Cons: Contract- did not like various charges for implementation scattered throughout contract- should list all together with explanation in Beginning and on one page Read More Showing 1 - 10 of 55 Reviews [See All Reviews](https://www.softwareadvice.com/home-health/caretime-profile/reviews/) ## Caretime Popular Comparisons [GEOH vs Caretime](https://www.softwareadvice.com/home-health/caretime-profile/vs/geoh/)[eRSP vs Caretime](https://www.softwareadvice.com/home-health/caretime-profile/vs/ersp/)[AxisCare vs Caretime](https://www.softwareadvice.com/home-health/axiscare-profile/vs/caretime/)[CareSmartz360 vs Caretime](https://www.softwareadvice.com/home-health/caresmartz360-profile/vs/caretime/) [Compare All Alternatives](https://www.softwareadvice.com/home-health/caretime-profile/alternatives/) ## Other Top Recommended Time Clock Software [BambooHR](https://www.softwareadvice.com/hr/bamboohr-profile/) **4.6** (3433) Recently recommended **497** times [Paycom](https://www.softwareadvice.com/hr/paycom-profile/) **4.4** (1281) Recently recommended **490** times [Rippling](https://www.softwareadvice.com/hr/rippling-profile/) **4.9** (4806) Recently recommended **478** times [UKG Pro](https://www.softwareadvice.com/hr/ukg-pro-profile/) **4.3** (725) Recently recommended **267** times Stuck Between Options? 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