Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.0 / 5
Pros
"I enjoy the user friendliness of the system . My clients are able to get on and complete their work days with a hassle-free system . "
"I LOVE EVETYHING ABOUT THIS SOFTWARE IT HELPS ME ALOT TO ITS HARD TO MATAIN AND MANAGE A BUSINESS THIS SOFTWARE HAS MADE MY LIFE SO MUCH EASIER "
"It's really easy to navigate and use. Self explanatory not hard to understand "
Cons
"The fee is pricey. Experience errors at times."
"I would love it if Care Time would create a document for agencies to provide new users. "
"Sometimes the system was not functional for staff to clock in/out. Or it would not pull reports. The mobile app never seemed to work very well. "
CareTime Reviews
Filter by:
November 2017
Yusra from PricewaterhouseCoopers
Company Size: 5,001-10,000 employees
Industry: Accounting
Time Used: Free Trial
Review Source: GetApp
November 2017
August 2019
Vincent from We Care With Love Home Health
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Home Health
Care time has been very helpful whenever I have any question about the system or concern i would recommend it to all that’s in my business
Pros
I love everything about this system it does what is needed for employees to operate comfortable in clocking in and out directing what to do when needed, giving me all the information that is needed to acquire me to run my business it is the best system I know and I recommend it to every person I can that is in my line of work I love it.
Cons
Everything I like I can’t think of anything that I dislike
Reasons for Choosing CareTime
I have heard about other systems but this was the one I chose and I know I made the right decision thank you Care Time.
July 2019
Brittany from AdoreU Healthcare Services LLC
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
2.0
Functionality
1.0
July 2019
CareTime software
Customer Service is great; just wish the software had more to offer.
Pros
I like the customer service received by my sales representative. She was very helpful and understanding of my needs and made sure that everything was working properly before start of use. I also like the ease of use. Everything is pretty much straight forward and all the tools you need is right in front of you to navigate the system.
Cons
I wish this tool offer more features to help grow and manage my agency such as CRM, marketing tools, hospitalization tracking, reporting and analytics, applicant tracking, caregiver portal, employment screening, caregiver safety, work comp insurance, caregiver training, carefinder scheduling family room portal, care coordination, community care, smart telephony ( will not allow caregivers to clock in or out unless they are in a specific range of the caregiver), billing and payroll, payment processing, HR, overtime / ACA tools, electronic claims, etc.
Reasons for Choosing CareTime
was referred by a friend

Response from CareTime
Replied August 2019
Thanks for your review. We are glad to hear that your service was great! We actually have built and are building many of the features you have pointed out. We do have a claims module, have the ability for clocking in and out from outside a range, and we've just added a payroll calculation system as well. We already have many of these features in development and look forward to releasing these to everyone!
July 2019
Tina from Tender Loving Care IN-Home Service LLC
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2019
Manager,s Review
Pros
I really like the people we deal with at CareTime , they are always so helpful and right on top of issues. The program itself was very easy to use once we learned the basics.
Cons
It seemed as though there was more on the menu to choose from than we needed, which was confusing at first, and too much to choose from when we only needed a specific amount of information but I also understand we aren't the only business using this software.
Reasons for Choosing CareTime
We chose a name off of a list that DSS had sent out for providers to just use as a reference, and we chose the first one because everyone was very helpful and the price seemed right!
April 2020
Christine from Divine Home Care
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Awesome!!
AWESOME!!!!!
Pros
Caretime has actually allowed me to virtually run my office without anyone being present. The systems functions are easy to use and I just couldn't have found any other system any better. Hands up for Caretime USA. I give them a two thumbs up....
Cons
I've been with Caretime for 5 yrs. There is not one thing about Caretime that I like least.
April 2020
Janlea from Tri-Generations
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
3.0
April 2020
Tri-Generations review.
Overall the experience has been positive, and Caretime has functioned as we needed. It is effective in providing what we had utilized it to do.
Pros
The ability to sort by jobs and employee to track hours and used PTO time. It is flexible.
Cons
Sometimes the system was not functional for staff to clock in/out. Or it would not pull reports. The mobile app never seemed to work very well.
August 2019
Alonzo from Diversified Home Care
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
August 2019
Care Time is Effective
Pros
What I like most about CareTime is the functionality and ease of use. It’s very easy to accomplish the specific goals quickly. I also like the price point for the services and the customer service has been outstanding.
Cons
While I like the ease of use, there seems to be too much stuff to do so some of the features are underutilized and feel like clutter. Perhaps different versions or customized templates could solve that.
July 2019
Yvonne from Nature’s Loving Touch LLC
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Excellent for Home Health care
Overall my experience has been good with Care Time
Pros
I enjoy the user friendliness of the system . My clients are able to get on and complete their work days with a hassle-free system .
Cons
I would love it if Care Time would create a document for agencies to provide new users.
August 2019
Trena from Comforting, Loving & Helping Hands
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
August 2019
Satisfied Customer
Overall I am satisfied with the product and the recent upgrades. I have been using this product for almost 2 years and have not switched to the competitors that constantly contact us.
Pros
It's easy to use. The employees find it less complicated than some other systems that they have used with other companies in the past.
Cons
The Billing is not compatible with the systems that we have to use.
August 2019
Barbara from Josephines Caring Hands
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2019
Production Review
Time and less paper.
Pros
Convenient not having to use paper is a plus.
Cons
The fee is pricey. Experience errors at times.
Reasons for Choosing CareTime
Recommend
July 2019
Janet from Family First Service, LLC
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Great service
Great company
Pros
Easy to learn and staff is very helpful
Cons
Need more printable directions on each step
Reasons for Choosing CareTime
Recommendation
August 2019
jakenzie from cbc family care llc
Company Size: 1 employee
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
GREAT PRODUCT
Pros
I LOVE EVETYHING ABOUT THIS SOFTWARE IT HELPS ME ALOT TO ITS HARD TO MATAIN AND MANAGE A BUSINESS THIS SOFTWARE HAS MADE MY LIFE SO MUCH EASIER
Cons
NOTHING BAD TO SAY ABOUT THIS SOFTWARE I WOULD TOATLY RECOMMEND THIS PRODUCT
November 2016
Tiffany from An Army of Loving Hands Inc
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
November 2016
Easy to use
It started of as difficult but now with using it for over an year it has been an great access to the business
Pros
Everything
Cons
Wish You could check from your mobile device
November 2016
Marilyn from A Key To Life Home Health Services LLC
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2016
Excellent Care & Time
I had an outstanding experience with your employees and they were able to meet every need all the information was very helpful and was explained in a way that anyone would catch on. I am very pleased with the service even though I haven't been able to get started yet, but we plan to began this month after we finish training.
Pros
simple & easy
Cons
Nothing
April 2020
Alice from A Precious Home Care Solution CDS LLC
Company Size: 1 employee
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
[SENSITIVE CONTENT HIDDEN] from Caretime is the Best!!! very knowledgeable to software.. speaks clearly and patience
[SENSITIVE CONTENT HIDDEN] has been such an awesome trainer I've learned so much about the software working with [SENSITIVE CONTENT HIDDEN] to help me better my business
Pros
send notification to my phone when my employee clocks in...also like the way it break down the hours and round off to nearest dollars
Cons
nothing..everything great!!! i found no reason not to like this software therefore i don't have a least
Reasons for Choosing CareTime
offer the best deal
November 2018
Amy from Caring Excellence: Personalized Home Care Services
Company Size: 51-200 employees
Industry: Hospital & Health Care
Review Source: Capterra
Ease-of-use
3.0
Customer support
4.0
Functionality
5.0
November 2018
Easy to Use
Pros
It's ease of use in scheduling and care plan management makes this software great for in home care companies.
Cons
The inability to use it through an app really limits the ability to make necessary changes 24/7.
July 2019
Tiffany from Surety healthcare services LLC
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
July 2019
Caretime review
My overview of the company is great very helpful always available when you need to go out there way greatly appreciate it
Pros
The customer service is excellent very patient and also willing to help you through any trouble as you may have I appreciate that
Cons
I don’t like that the software won’t allow you to always clock in when you’re not at location example picking up client from appointment do you have to be at the address and I have a set up for the option to be able to do that but would not allow me or worker
Reasons for Choosing CareTime
I was referred from a good friend to come with your company

Response from CareTime
Replied July 2019
Thank you for your review! We actually have a setting that can allow you to clock in if you are not at the designated location (in the community, at an appointment, etc.). Please contact customer support for training on how to set this up. We are happy to help!
August 2019
Pat from CaringLegends
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
3.0
Functionality
3.0
August 2019
Caretime
Pros
the simplicity of the software execution
Cons
the prompts report...too many sheets to file
August 2019
Lonna from Kare By Keller
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
2.0
August 2019
Good software overall
Pros
It's really easy to navigate and use. Self explanatory not hard to understand
Cons
I would like to be able to know each tasks the employee has done for the day.

Response from CareTime
Replied August 2019
Thanks for the review! We do have the option to collect tasks that were completed at each visit. We would be happy to show you how to set that up and provide training on how to use some of our advanced features. Let us know if we can help!
May 2019
Tammy from Infinity Long Term Care Consulting LLC
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Caretime Use
Excellent experience
Pros
Very easy to use and navigate. Short learning curve
Cons
There’s not anything to say. It’s a great software.
July 2019
FAY from HELPING PEOPLE EXCEL
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
July 2019
CEO
Pros
EASY TO UNDERSTAND THE SOFTWARE, LIKE TO REPORTS
Cons
NEED MORE FEATURES , LIKE CLOCK IN WHEN OUT IN THE COMMUNITY TO CHANGE DEPT
July 2019
Nadine from Private Suite hca
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Keeping it all together
Pros
Once I learn how to work it, I knew I needed it.
Cons
I’m still not familiar with all the products available and would like if they had on going training.
Reasons for Choosing CareTime
They walked me through and as hard of time I had the person stayed on me until I got