Care time has been very helpful whenever I have any question about the system or concern i would recommend it to all that’s in my business

I love everything about this system it does what is needed for employees to operate comfortable in clocking in and out directing what to do when needed, giving me all the information that is needed to acquire me to run my business it is the best system I know and I recommend it to every person I can that is in my line of work I love it.

Everything I like I can’t think of anything that I dislike

Bad customer service.. Simply not worth it. Poorly developed product. Overall very bad experience.

Nothing. Simply not worth it. Poorly developed product

Everything . Nothing. Simply not worth it. Poorly developed product

I really like the people we deal with at CareTime , they are always so helpful and right on top of issues. The program itself was very easy to use once we learned the basics.

It seemed as though there was more on the menu to choose from than we needed, which was confusing at first, and too much to choose from when we only needed a specific amount of information but I also understand we aren't the only business using this software.

Overall the experience has been positive, and Caretime has functioned as we needed. It is effective in providing what we had utilized it to do.

The ability to sort by jobs and employee to track hours and used PTO time. It is flexible.

Sometimes the system was not functional for staff to clock in/out. Or it would not pull reports. The mobile app never seemed to work very well.

What I like most about CareTime is the functionality and ease of use. It’s very easy to accomplish the specific goals quickly. I also like the price point for the services and the customer service has been outstanding.

While I like the ease of use, there seems to be too much stuff to do so some of the features are underutilized and feel like clutter. Perhaps different versions or customized templates could solve that.

Customer Service is great; just wish the software had more to offer.

I like the customer service received by my sales representative. She was very helpful and understanding of my needs and made sure that everything was working properly before start of use. I also like the ease of use. Everything is pretty much straight forward and all the tools you need is right in front of you to navigate the system.

I wish this tool offer more features to help grow and manage my agency such as CRM, marketing tools, hospitalization tracking, reporting and analytics, applicant tracking, caregiver portal, employment screening, caregiver safety, work comp insurance, caregiver training, carefinder scheduling family room portal, care coordination, community care, smart telephony ( will not allow caregivers to clock in or out unless they are in a specific range of the caregiver), billing and payroll, payment processing, HR, overtime / ACA tools, electronic claims, etc.

Overall my experience has been good with Care Time

I enjoy the user friendliness of the system . My clients are able to get on and complete their work days with a hassle-free system .

I would love it if Care Time would create a document for agencies to provide new users.

Overall I am satisfied with the product and the recent upgrades. I have been using this product for almost 2 years and have not switched to the competitors that constantly contact us.

It's easy to use. The employees find it less complicated than some other systems that they have used with other companies in the past.

The Billing is not compatible with the systems that we have to use.

Time and less paper.

Convenient not having to use paper is a plus.

The fee is pricey. Experience errors at times.

Horrible!

None. Staff frustrated, effects bottom line of business. Staff getting error messages daily. Unable to clock in ans out! Always having to update and even then the app is inoperable.

Error messages all the time when clocking in and out! Causing issues with payroll. Admin spends hours processing payroll. Clients made inactive revert back to active therefore you are charged by the company for clients you no longer service. Another way to get money out you.

I have been reaching out to this vendor concerning my invoices and the double charges no one has yet to contact me about the extra charges . I have called submit tickets I don’t like when a company takes your money and don’t return phone calls to me that is not good customer service I know we are all busy but when customers are the reason for your business been open the least we can do is reach out to a customer . This is Unacceptable don’t get me wrong I like CareTime I have been with them since 2018 and hate to leave but am not getting any where with them for as reaching out to me

Easy to use . No concerns at this time .

When you call the company no one reaching back out to you . Never can talk to anyone to correct the issues that I have .

Awful customer service. Cannot get any help in over 2 months. The customer support line has hold music for about 10 min and then puts you into a voicemail which is never answered. This system is what I rely on to pay out my claims and I can't get ANY help to resolve any issues. Run the other direction. Don't chose this company, you will regret it!

System is user friendly. The set up was easy. Great sales people, but once they get your money, the customer service stops.

No customer service. Cannot get any help by customer support in over 2 months. They don't answer calls or emails.

AWESOME!!!!!

Caretime has actually allowed me to virtually run my office without anyone being present. The systems functions are easy to use and I just couldn't have found any other system any better. Hands up for Caretime USA. I give them a two thumbs up....

I've been with Caretime for 5 yrs. There is not one thing about Caretime that I like least.

Great company

Easy to learn and staff is very helpful

Need more printable directions on each step

My overview of the company is great very helpful always available when you need to go out there way greatly appreciate it

The customer service is excellent very patient and also willing to help you through any trouble as you may have I appreciate that

I don’t like that the software won’t allow you to always clock in when you’re not at location example picking up client from appointment do you have to be at the address and I have a set up for the option to be able to do that but would not allow me or worker

the simplicity of the software execution

the prompts report...too many sheets to file

I LOVE EVETYHING ABOUT THIS SOFTWARE IT HELPS ME ALOT TO ITS HARD TO MATAIN AND MANAGE A BUSINESS THIS SOFTWARE HAS MADE MY LIFE SO MUCH EASIER

NOTHING BAD TO SAY ABOUT THIS SOFTWARE I WOULD TOATLY RECOMMEND THIS PRODUCT

It's really easy to navigate and use. Self explanatory not hard to understand

I would like to be able to know each tasks the employee has done for the day.

It started of as difficult but now with using it for over an year it has been an great access to the business

Everything

Wish You could check from your mobile device

Good to keep clients care plan and employees documents all in easy to find when documents are required.

The product easy to use simple to use. Able to access portal in a timely manner.

Have hard time uploading files to the portal. Not able to input client care for easy documentation.

I had an outstanding experience with your employees and they were able to meet every need all the information was very helpful and was explained in a way that anyone would catch on. I am very pleased with the service even though I haven't been able to get started yet, but we plan to began this month after we finish training.

simple & easy

Nothing

[SENSITIVE CONTENT HIDDEN] has been such an awesome trainer I've learned so much about the software working with [SENSITIVE CONTENT HIDDEN] to help me better my business

send notification to my phone when my employee clocks in...also like the way it break down the hours and round off to nearest dollars

nothing..everything great!!! i found no reason not to like this software therefore i don't have a least

[SENSITIVE CONTENT] always jump in to help any time I have problem. He is very professional, respectfull and a good teacher.

User friendly , well organized and I have recommended to 3 company who is using it now .

Once you understand the software, it is easy to use

Excellent experience

Very easy to use and navigate. Short learning curve

There’s not anything to say. It’s a great software.

It's ease of use in scheduling and care plan management makes this software great for in home care companies.

The inability to use it through an app really limits the ability to make necessary changes 24/7.