CareVoyant Software


29 reviews(4.0/5)
29 reviews(4.0/5)

CareVoyant for Home Care is an integrated cloud-based solution offering intake, scheduling, clinical, point of care, billing, and HR. The system is suitable for home care agencies providing private duty nursing (Pediatric and Adult with eMAR, eTAR needs), personal care and Medicare services.

CareVoyant supports agencies to handle multiple types of service offerings with complex reimbursement arrangements with Medicaid and insurances. It also handles shift split, shift differential, overtime with payroll interface. Information flows between intake, scheduling, clinical notes, and billing eliminating duplicate data entry. It provides tools to improve patient care and agency workflow while maintaining compliance. Plan of Care and OASIS are created from the data collected at POC. Care Plans are also linked back to follow-up visits, further ensuring compliance.

CareVoyant’s open architecture provides customers scalability and flexibility. Staff can modify forms and assessments while creating custom triggers, alerts, and reports.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 8

29 Reviews of CareVoyant

Showing 1 - 20 of 29

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  • Bob from Lighthouse

    Specialty: Therapy / Rehabilitation

    Number of employees: 201-500 employees

    September 2018

    Carevoyant fills the need for a fully integrated solution for Healthcare in their area of expertise; Home Health, LTC, and Outpatient.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Flexibility, you can customize the application to the way you do work instead of vice versatile. The company is very responsive to your needs. You get to know the employees personally from the President to the programmers.

    Cons

    It can be expensive for small providers if you use a lot of modules. Also, with the customizations, it can take awhile to implement, but they do have an excellent implementation that works with you.

    This review was submitted organically. No incentive was offered
    Review Source
  • Joshua from ELITE Home Care

    Number of employees: 11-50 employees

    September 2018

    Our company has been using Carevoyant and it has been very reliable including the offline capabilit

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    -Ability to customize the software to fit specific needs
    -Competent Features w/ continued improvement
    -Proactive System Enhancement
    -Wonderful Staff
    -Effective Technical Support

    Cons

    -Glitches periodically have to be fixed when they roll new features or system/feature upgrades.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kathleen from Northern Rose

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    February 2018

    Difficult to learn and use. VERY expensive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I lost good employees because they were so frustrated with the software. We left Carevoyant after using them for 15 months. I would NEVER recommend this system to any home health or private duty agency.

    Pros

    One program for all your service lines, DME, outpatient therapy, private duty home care, home health

    Cons

    VERY expensive. VERY steep learning curve. Difficult to use. Every time you call for help, you are charged a fee.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Christina from Able Home Health

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    September 2017

    Excellent system from referral, to point of care, to billing. Some challenges, but overall an excellent affordable system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Point of Care system is user friendly, fast, and efficient. Offline capabilities when no network available. Real time updates without having to manually sync. Very customizable, Friendly staff. Supports Medicare and Private Duty.

    Cons

    Back Office excellent but can be a bit confusing and require a lot of training. Windows based devices only. Set up is extensive however the system is pleasantly complex. Tech support and start up complicated. Wish it interfaced better with other programs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Derek from ChildServe

    Specialty: Therapy / Rehabilitation

    Number of employees: 1,001-5,000 employees

    September 2017

    Excellent software company who is willing to customize their product for their customer's needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer service is incredible. The CareVoyant staff is top notch. Starting at the top with Pasu and going all the way down.

    Pros

    They will work with your business to get you what you need. That's by far the biggest advantage of CareVoyant. They have a reasonable price and they are willing to work with you.

    Cons

    Can be an overwhelming platform at times for new users. Not the most user friendly product. They are continuing to improve this aspect however.

    This review was submitted organically. No incentive was offered
    Review Source
  • Evan from International quality homecare

    Specialty: Home Health Care

    Number of employees: 501-1,000 employees

    September 2017

    Versatile home care software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our company has used Carevoyant for a long time and it has been quite reliable. There are many new features of this software that are in development that look promising dealing with mobile services.

    Pros

    There are many useful features to handle basically anything in a home Healthcare environment.
    Corporate staff and support are fantastic.


    Cons

    Documentation on the software is lacking. It can be difficult at first to learn the processes of how to do things correctly.

    This review was submitted organically. No incentive was offered
    Review Source
  • Deanna from Childserve

    Specialty: Home Health Care

    Number of employees: 501-1,000 employees

    September 2017

    Ok product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It has lots of abilities that can be used. I have only been using this product for about 2 years and this is one of many softwares I have used.

    Cons

    I wish it could be set up more for extended hourly nursing. I wish some of the screens could be bigger

    This review was submitted organically. No incentive was offered
    Review Source
  • Laurie from International Quality Homecare

    September 2017

    Very easy to navigate

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great technical support and adaptability to each account user. Easy to navigate throughout programs.

    Cons

    Training with new applications was fast paced and hard to follow at times. Nothing with software itself.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Bob from Lighthouse

    Number of employees: 201-500 employees

    September 2017

    We are just beginning to use many of the features that this software offers. We are very pleased.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    CareVoyant lets us put all of our medical data in one place. Everything from the first call of a referral to receiving payments are all done and managed in CareVoyant. Then CareVoyant interfaces easily with our accounting software (Dynamics GP) to complete our business needs.

    Pros

    We are moving almost all of our processes to CareVoyant. Because of CareVoyant's flexibility, we are finding that CareVoyant has features and processes that make it possible to implement these processes with minimal changes to our overall workflow procedures.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Steve from Childserve

    September 2017

    LTC Manager

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I enjoy the Flexibility, ability to customize forms and measurements. Ability to use both wired and wireless and on multiple devices.

    Cons

    No scan for medication administration.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rebecca from ChildServe

    October 2016

    Fairly New User

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I still have a lot to learn. Many different options available within the system and the ability to customize.

    Review Source: Capterra
  • Xac from SIVNA

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    October 2016

    Best bang for your money.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am fairly new user with CareVoyant, but my company has been with them for 11+ years. They have a wonderful Support Staff that will answer any questions you might have and the program's flexibility will astound you. Give them a try and you won't regret it!

    Pros

    The program is very flexible and has many useful features.

    Cons

    The flexibility of the program can/will overwhelm some users. The nice part is that you can only use the features use need.

  • Deanna from Childserve

    October 2016

    Good Product

    Ease-of-use
    Functionality
    Quality
    Support

    So far this has been a good product. I have been using it for a year and have learned a lot. Always good support when needed.

    Review Source: Capterra
  • Olumuyiwa (AY) from International Quality Homecare

    October 2016

    Great Application

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The Cv software is good and getting better each day. I will also suggest strongly on the mobile app to include caregiver signature to make a complete cycle as it is bn done with paper time sheet, Thanks

    Review Source: Capterra
  • Olumuyiwa from International Quality Homecare

    Specialty: Home Health Care

    Number of employees: 201-500 employees

    October 2016

    CV App

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The CV app and the also Cv intuitive look very promising, but we will also need the caregiver signature implemented on the CV Mobile App, because it is mandated in MN

  • Amanda from Sivna

    Number of employees: 11-50 employees

    October 2016

    CareVoyant

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use once you learn the system. Make sure you get proper training for you and your staff. The staff are all amazing people.

    Pros

    Staff is amazing

    Cons

    Would like it to be more user friendly.

    Review Source: Capterra
  • James from Optimae Lifeservices

    Number of employees: 501-1,000 employees

    October 2016

    Great Work in Progress

    Ease-of-use
    Functionality
    Quality
    Support

    My company has been using this program for over 10 years, but I have just started being introduced to it. I love the new intuitive piece of the system. It's an easier interface for our direct staff.

    Pros

    the new intuitive interface is easy to use, the company is always welcome to new ideas and will work with you on adding to the software

    Cons

    the desktop can be a bit overwhelming and can be complicated to run

    Review Source: Capterra
  • Cheri from Optimal Life Services

    October 2016

    Love love it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love it, been using the software for over 4 years. Customer service is great. Everyone in the company is very friendly and helpful

    Review Source: Capterra
  • April from Dependable Health Services

    Number of employees: 201-500 employees

    October 2016

    Home Health review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are a medium sized Home Health agency and have been using Carevoyant intuitive mobile app for about 2 years and the general back office software for about 10 years. We like that the software if integrated to incorporate clinical, financial/billing, and payroll all in one and now with the Intuitive Mobile our clinicians in the field are able to document remotely and we can easily incorporate their documentation data into our data the office. We like the ease of use and the fact that it is fairly easy to customize to our needs. CareVoyant staff, including tech support, are very friendly and helpful as well as easily accessible. CareVoyant frequently updates their software to keep up with advancing technology. They have recently introduced NFC tags for the option of tracking real time location of clinicians that helps with billing accuracy and monitoring. The owners are great to work with. They have the option of the purchasing company self-hosting on their own servers or CareVoyant offers server hosting to relieve the purchasing company from having to maintain their own servers. Tech support is usually very prompt however as the company grows I feel more tech support could be implemented to continue to offer tech support in a timely manner. Occasionally a little more guidance is needed when new versions or changes are released but as the company is continually growing they are incorporating more support staff. Sometimes there are glitches that have to be fixed when they roll out their updates or upgrades.

    Pros

    We like the ease of use and the fact that it is fairly easy to customize to our needs. CareVoyant staff, including tech support, are very friendly and helpful as well as easily accessible. CareVoyant frequently updates their software to keep up with advancing technology. They have recently introduced NFC tags for the option of tracking real time location of clinicians that helps with billing accuracy and monitoring. The owners are great to work with. They have the option of the purchasing company self-hosting on their own servers or CareVoyant offers server hosting to relieve the purchasing company from having to maintain their own servers.

    Cons

    Tech support is usually very prompt however as the company grows I feel more tech support could be implemented to continue to offer tech support in a timely manner. Occasionally a little more guidance is needed when new versions or changes are released but as the company is continually growing they are incorporating more support staff. Sometimes there are glitches that have to be fixed when they roll out their updates or upgrades.

    Review Source: Capterra
  • Toby from Community Behavioral Health

    Specialty: Therapy / Rehabilitation

    Number of employees: 51-200 employees

    October 2016

    Not meant for the Mental Health/AoD Community

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    CareVoyant was bought to cover our other organizations that handle nursing, nursing homes, and doctor offices. When CareVoyant was applied in our setting, the MH/AoD setting, the flaws really began to come out. This software would probably be good for nursing, nursing homes, and doctor offices, but stay away if you are an MH/AoD facility.

    Cons

    Slow wait times for loading, especially to switch between notes manager and clinical notes manager.

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