CareVoyant Software


 

CareVoyant for Home Care is an integrated cloud-based solution offering intake, scheduling, clinical, point of care, billing, and HR. The system is suitable for home care agencies providing private duty nursing (Pediatric and Adult with eMAR, eTAR needs), personal care and Medicare services.

CareVoyant supports agencies to handle multiple types of service offerings with complex reimbursement arrangements with Medicaid and insurances. It also handles shift split, shift differential, overtime with payroll interface. Information flows between intake, scheduling, clinical notes, and billing eliminating duplicate data entry. It provides tools to improve patient care and agency workflow while maintaining compliance. Plan of Care and OASIS are created from the data collected at POC. Care Plans are also linked back to follow-up visits, further ensuring compliance.

CareVoyant’s open architecture provides customers scalability and flexibility. Staff can modify forms and assessments while creating custom triggers, alerts, and reports.

 

CareVoyant - Clinician Home Page
 
  • CareVoyant - Clinician Home Page
    Clinician Home Page
  • CareVoyant - Clinical Assessment
    Clinical Assessment
  • CareVoyant - Electronic Medication Administration
    Electronic Medication Administration
  • CareVoyant - Schedule Calendar
    Schedule Calendar
  • CareVoyant - Events Manager
    Events Manager
  • CareVoyant - PPS Billing Manager
    PPS Billing Manager
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

26 Reviews of CareVoyant

 

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Software Advice Reviews (10)
More Reviews (16)

Showing 1-10 of 10

Christina from Able Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Excellent system from referral, to point of care, to billing. Some challenges, but overall an excellent affordable system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Point of Care system is user friendly, fast, and efficient. Offline capabilities when no network available. Real time updates without having to manually sync. Very customizable, Friendly staff. Supports Medicare and Private Duty.

Cons

Back Office excellent but can be a bit confusing and require a lot of training. Windows based devices only. Set up is extensive however the system is pleasantly complex. Tech support and start up complicated. Wish it interfaced better with other programs.

 
 

Derek from ChildServe
Specialty: Therapy / Rehabilitation
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

Excellent software company who is willing to customize their product for their customer's needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service is incredible. The CareVoyant staff is top notch. Starting at the top with Pasu and going all the way down.

Pros

They will work with your business to get you what you need. That's by far the biggest advantage of CareVoyant. They have a reasonable price and they are willing to work with you.

Cons

Can be an overwhelming platform at times for new users. Not the most user friendly product. They are continuing to improve this aspect however.

 
 

Evan from International quality homecare
Specialty: Home Health Care
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

Versatile home care software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our company has used Carevoyant for a long time and it has been quite reliable. There are many new features of this software that are in development that look promising dealing with mobile services.

Pros

There are many useful features to handle basically anything in a home Healthcare environment.
Corporate staff and support are fantastic.


Cons

Documentation on the software is lacking. It can be difficult at first to learn the processes of how to do things correctly.

 
 

Deanna from Childserve
Specialty: Home Health Care
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

Ok product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It has lots of abilities that can be used. I have only been using this product for about 2 years and this is one of many softwares I have used.

Cons

I wish it could be set up more for extended hourly nursing. I wish some of the screens could be bigger

 
 

Xac from SIVNA
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Best bang for your money.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am fairly new user with CareVoyant, but my company has been with them for 11+ years. They have a wonderful Support Staff that will answer any questions you might have and the program's flexibility will astound you. Give them a try and you won't regret it!

Pros

The program is very flexible and has many useful features.

Cons

The flexibility of the program can/will overwhelm some users. The nice part is that you can only use the features use need.

 
 

Olumuyiwa from International Quality Homecare
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2016

October 2016

CV App

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The CV app and the also Cv intuitive look very promising, but we will also need the caregiver signature implemented on the CV Mobile App, because it is mandated in MN

 
 

Toby from Community Behavioral Health
Specialty: Therapy / Rehabilitation
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Not meant for the Mental Health/AoD Community

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

CareVoyant was bought to cover our other organizations that handle nursing, nursing homes, and doctor offices. When CareVoyant was applied in our setting, the MH/AoD setting, the flaws really began to come out. This software would probably be good for nursing, nursing homes, and doctor offices, but stay away if you are an MH/AoD facility.

Cons

Slow wait times for loading, especially to switch between notes manager and clinical notes manager.

 
 

Strider from Optimae Life Services
Specialty: Home Health Care

December 2015

December 2015

Our Nurses Love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I've been our Home Health Agency's IT / Super User for almost 4 years now and we absolutely love the Software. The Nurses Use it for Point Of Care, the office staff loves the flexibility of scheduling in it, The administration loves the Dashboards and Reports that are presented to them, and the billing department lives in the software. It really started working best for us when we started using CareVoyant fully instead of just using it to meet electronic filing requirements. When I first came to CareVoyant our users had mixed feeling about it, but the more we started using it the more we loved using it and wanted to do more in it. We now use the software in our Mental Health Clinics for both Doctors and Therapists. As well as in our Long Term Care facility. We are really looking forward to rolling out Intuitive

Likes Least

Nothing! their support is top notch, they are always interested in implementing new ideas and enhancement requests

Recommendations

Give them a call and let them show you what they can do for you.

 
 

James from Optimae LifeServices - Fairfield, IA
Specialty: Home Health Care

September 2015

September 2015

CareVoyant is wonderful!!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ability to incorporate multiple business lines and customization.

Likes Least

Not a vendor issue, but the regulatory updates that are required is over whelming at times.

Recommendations

Learn the program!! Do not skimp on training and orientation. Staff need to feel supported throughout the implementation process.

 
 

Freda from COASTAL HOME CARE, INC
Specialty: Private Duty

December 2014

December 2014

CareVoyant works great for private home care.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

CareVoyant is our scheduling, payroll, billing, and AR software for Coastal Home Care. We began using the program in 2007, and it takes care of all of our needs. It interfaces beautifully with Great Plains so that revenue is recorded automatically in our financial statements. We also use CareVoyant for our assisted living side of the operation. Its capability in census billing and cost share management is outstanding.

The vendor holds and annual conference that is quite good. I highly recommend all users to attend. It's very informative.

Likes Least

We would like more reports, so we are customizing our own.

Recommendations

The AR and billing package mean we can bill anything in any format: electronic or paper. We also can post automatically. These are big timesavers.

 
 
 
Showing 1-16 of 16

Laurie from International Quality Homecare

September 2017

September 2017

Very easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great technical support and adaptability to each account user. Easy to navigate throughout programs.

Cons

Training with new applications was fast paced and hard to follow at times. Nothing with software itself.

Source: Capterra
 

Bob from Lighthouse
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

We are just beginning to use many of the features that this software offers. We are very pleased.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

CareVoyant lets us put all of our medical data in one place. Everything from the first call of a referral to receiving payments are all done and managed in CareVoyant. Then CareVoyant interfaces easily with our accounting software (Dynamics GP) to complete our business needs.

Pros

We are moving almost all of our processes to CareVoyant. Because of CareVoyant's flexibility, we are finding that CareVoyant has features and processes that make it possible to implement these processes with minimal changes to our overall workflow procedures.

Source: Capterra
 

Steve from Childserve

September 2017

September 2017

LTC Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I enjoy the Flexibility, ability to customize forms and measurements. Ability to use both wired and wireless and on multiple devices.

Cons

No scan for medication administration.

Source: Capterra
 

Anonymous from Anonymous

November 2016

November 2016

Would not recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Have been using this home health software for a couple of years. If you want customizable software this company is not for you. It takes an act of congress to get customized assessments from this software vendor. Also beware that new releases are always fraught with issues.

Source: Capterra
 

Deanna from Childserve

October 2016

October 2016

Good Product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

So far this has been a good product. I have been using it for a year and have learned a lot. Always good support when needed.

Source: Capterra
 

Olumuyiwa (AY) from International Quality Homecare

October 2016

October 2016

Great Application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The Cv software is good and getting better each day. I will also suggest strongly on the mobile app to include caregiver signature to make a complete cycle as it is bn done with paper time sheet, Thanks

Source: Capterra
 

Amanda from Sivna
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

CareVoyant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use once you learn the system. Make sure you get proper training for you and your staff. The staff are all amazing people.

Pros

Staff is amazing

Cons

Would like it to be more user friendly.

Advice to Others

Train you and your staff properly. Don't rush into implementation.

Source: Capterra
 

James from Optimae Lifeservices
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2016

October 2016

Great Work in Progress

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

My company has been using this program for over 10 years, but I have just started being introduced to it. I love the new intuitive piece of the system. It's an easier interface for our direct staff.

Pros

the new intuitive interface is easy to use, the company is always welcome to new ideas and will work with you on adding to the software

Cons

the desktop can be a bit overwhelming and can be complicated to run

Source: Capterra
 

Cheri from Optimal Life Services

October 2016

October 2016

Love love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love it, been using the software for over 4 years. Customer service is great. Everyone in the company is very friendly and helpful

Source: Capterra
 

April from Dependable Health Services
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2016

October 2016

Home Health review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a medium sized Home Health agency and have been using Carevoyant intuitive mobile app for about 2 years and the general back office software for about 10 years. We like that the software if integrated to incorporate clinical, financial/billing, and payroll all in one and now with the Intuitive Mobile our clinicians in the field are able to document remotely and we can easily incorporate their documentation data into our data the office.

We like the ease of use and the fact that it is fairly easy to customize to our needs. CareVoyant staff, including tech support, are very friendly and helpful as well as easily accessible. CareVoyant frequently updates their software to keep up with advancing technology. They have recently introduced NFC tags for the option of tracking real time location of clinicians that helps with billing accuracy and monitoring. The owners are great to work with. They have the option of the purchasing company self-hosting on their own servers or CareVoyant offers server hosting to relieve the purchasing company from having to maintain their own servers.

Tech support is usually very prompt however as the company grows I feel more tech support could be implemented to continue to offer tech support in a timely manner. Occasionally a little more guidance is needed when new versions or changes are released but as the company is continually growing they are incorporating more support staff. Sometimes there are glitches that have to be fixed when they roll out their updates or upgrades.

Pros

We like the ease of use and the fact that it is fairly easy to customize to our needs. CareVoyant staff, including tech support, are very friendly and helpful as well as easily accessible. CareVoyant frequently updates their software to keep up with advancing technology. They have recently introduced NFC tags for the option of tracking real time location of clinicians that helps with billing accuracy and monitoring. The owners are great to work with. They have the option of the purchasing company self-hosting on their own servers or CareVoyant offers server hosting to relieve the purchasing company from having to maintain their own servers.

Cons

Tech support is usually very prompt however as the company grows I feel more tech support could be implemented to continue to offer tech support in a timely manner. Occasionally a little more guidance is needed when new versions or changes are released but as the company is continually growing they are incorporating more support staff. Sometimes there are glitches that have to be fixed when they roll out their updates or upgrades.

Source: Capterra
 

Deanna from Childserve

October 2015

October 2015

I am just getting started using this product so I am just learning

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Hard to say at this point but wish there was a manual. It would help with training new users.

Source: Capterra
 

Strider from Optimae

November 2014

November 2014

You Have to Buy In

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: Top of the Line support any support tickets are addressed same day. Great Community of other Users to Network with. Extreme Flexibility and customisation. Point of Care integrates with every part of the business.

Cons: Creating Staff buy in is always a challenge, but we went from having no software to having it in the home and that is a difficult process to change.


I've been our Home Health Agency's IT / Super User for almost 3 years now and we absolutely love the Software. The Nurses Use it for Point Of Care, the office staff loves the flexibility of scheduling in it, The administration loves the Dashboards and Reports that are presented to them, and the billing department lives in the software. It really started working best for us when we started using CareVoyant fully instead of just using it to meet electronic filing requirements. When I first came to CareVoyant our users had mixed feeling about it, but the more we started using it the more we loved using it and wanted to do more in it. We now use the software in our Mental Health Clinics for both Doctors and Therapists. As well as in our Long Term Care facility. We are really looking forward to rolling out Intuitive in the first quarter of 2015, and we are using it for around 50+ nurses in the field currently using RDP. Investing in training was really key for our success, and I have developed a training that we use for all new employees before they ever get trained by anyone.

Source: Capterra
 

Strider from Optimae

November 2014

November 2014

You Have to Buy In

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: Top of the Line support any support tickets are addressed same day. Great Community of other Users to Network with. Extreme Flexibility and customisation. Point of Care integrates with every part of the business.

Cons: Creating Staff buy in is always a challenge, but we went from having no software to having it in the home and that is a difficult process to change.


I've been our Home Health Agency's IT / Super User for almost 3 years now and we absolutely love the Software. The Nurses Use it for Point Of Care, the office staff loves the flexibility of scheduling in it, The administration loves the Dashboards and Reports that are presented to them, and the billing department lives in the software. It really started working best for us when we started using CareVoyant fully instead of just using it to meet electronic filing requirements. When I first came to CareVoyant our users had mixed feeling about it, but the more we started using it the more we loved using it and wanted to do more in it. We now use the software in our Mental Health Clinics for both Doctors and Therapists. As well as in our Long Term Care facility. We are really looking forward to rolling out Intuitive in the first quarter of 2015, and we are using it for around 50+ nurses in the field currently using RDP. Investing in training was really key for our success, and I have developed a training that we use for all new employees before they ever get trained by anyone.

Source: Capterra
 

Ganesh from CVT

July 2014

July 2014

Streamline your agency's workflow by integrating intake, scheduling, clinical and billing with user

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Great software. CareVoyant for Home Care is a fully-integrated clinical, financial & business intelligence solution, allowing you to improve patient care, maintain compliance, and manage your agency with one solution.

Source: Capterra
 

James from Nurse in the House

March 2013

March 2013

Quality Outcomes & Timely Payments

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This product is highly recommended, especially for those providers that deliver services across several spectrums of the health care industry.

Pros

A point of care software solution that seamlessly integrates the "front of the house" clinical functions with the "back of the house" business operations while enabling providers the ability to increase patient satisfaction and outcomes while also ensuring the timely collection of claims.

Cons

Developing staff buy in was difficult during implementation of this software.

Source: Capterra
 

April from Cooperating Community Programs

March 2013

March 2013

Agility

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I think it is one of the best indepth products I seen for this section of the market.

Pros

Carevoyant is one of the most flexible and stable pieces of software I have had the pleasure of using, We have multiple lines of business with very different billing needs and I have been able to address all of them in Carevoyant making billing painless and easy to monitor. We have seen a drastic reduction in time and collections by using Carevoyant, allowing us to spend more time on the clients we service. In the 10 years we have used Carevoyant I can count on one hand the times I actually had an issue with the software, and the problems were minor and quickly solved, I wish all my software operated this way.

Cons

I wish we had more reporting options, a smartlist type of option to throw together quick small reports.

Source: Capterra