--- title: "CareVoyant Home Care Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CareVoyant Home Care. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CareVoyant Home Care is a good fit for you!" source_url: "https://www.softwareadvice.com/home-health/carevoyant-home-care-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Web-Based EMR Software](https://www.softwareadvice.com/medical/web-based-emr-software-comparison/) / [CareVoyant Home Care](https://www.softwareadvice.com/medical/carevoyant-outpatient-profile/) / CareVoyant Home Care Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/carevoyant-outpatient-profile/) Reviews # CareVoyant Home Care User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 45 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.4/5 - Value for money: 3.8/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 17 reviews (38%) - 4 stars: 20 reviews (44%) - 3 stars: 3 reviews (7%) - 2 stars: 2 reviews (4%) - 1 star: 3 reviews (7%) ## CareVoyant Home Care customer reviews Showing reviews 1-25 of 45 (page 1). ### Carevoyant fills the need for a fully integrated solution for Healthcare in their area of expertise; Home Health, LTC, and Outpatient. - Overall rating: 4/5 - Reviewer: Bob H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Flexibility, you can customize the application to the way you do work instead of vice versatile. The company is very responsive to your needs. You get to know the employees personally from the President to the programmers. #### Cons It can be expensive for small providers if you use a lot of modules. Also, with the customizations, it can take awhile to implement, but they do have an excellent implementation that works with you. --- ### Home Health review - Overall rating: 4/5 - Reviewer: April M. - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered We are a medium sized Home Health agency and have been using Carevoyant intuitive mobile app for about 2 years and the general back office software for about 10 years. We like that the software if integrated to incorporate clinical, financial/billing, and payroll all in one and now with the Intuitive Mobile our clinicians in the field are able to document remotely and we can easily incorporate their documentation data into our data the office. We like the ease of use and the fact that it is fairly easy to customize to our needs. CareVoyant staff, including tech support, are very friendly and helpful as well as easily accessible. CareVoyant frequently updates their software to keep up with advancing technology. They have recently introduced NFC tags for the option of tracking real time location of clinicians that helps with billing accuracy and monitoring. The owners are great to work with. They have the option of the purchasing company self-hosting on their own servers or CareVoyant offers server hosting to relieve the purchasing company from having to maintain their own servers. Tech support is usually very prompt however as the company grows I feel more tech support could be implemented to continue to offer tech support in a timely manner. Occasionally a little more guidance is needed when new versions or changes are released but as the company is continually growing they are incorporating more support staff. Sometimes there are glitches that have to be fixed when they roll out their updates or upgrades. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We like the ease of use and the fact that it is fairly easy to customize to our needs. CareVoyant staff, including tech support, are very friendly and helpful as well as easily accessible. CareVoyant frequently updates their software to keep up with advancing technology. They have recently introduced NFC tags for the option of tracking real time location of clinicians that helps with billing accuracy and monitoring. The owners are great to work with. They have the option of the purchasing company self-hosting on their own servers or CareVoyant offers server hosting to relieve the purchasing company from having to maintain their own servers. #### Cons Tech support is usually very prompt however as the company grows I feel more tech support could be implemented to continue to offer tech support in a timely manner. Occasionally a little more guidance is needed when new versions or changes are released but as the company is continually growing they are incorporating more support staff. Sometimes there are glitches that have to be fixed when they roll out their updates or upgrades. --- ### Ok product - Overall rating: 4/5 - Reviewer: Deanna C. - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used unspecified for less than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It has lots of abilities that can be used. I have only been using this product for about 2 years and this is one of many softwares I have used. #### Cons I wish it could be set up more for extended hourly nursing. I wish some of the screens could be bigger --- ### Benefits of Care Voyant - Overall rating: 4/5 - Reviewer: Doreen R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered communication and all around picture of the client and the services we provide. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Improvement moving to web base speeds up the log in process and give us more options, being able to see a client and all services and being able to communicate with staff through the app #### Cons building of assessments and forms is complicated #### Reasons for choosing CareVoyant Home Care word of mouth from other agency in Maine #### Reasons for switching to CareVoyant Home Care did not have the EVV compliance needed --- ### Recommend - Overall rating: 5/5 - Reviewer: Tonetta S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Always get quick responses, kind, friendly support. Always updating and enhancing the product to make day to day tasks easier and more user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Always looking for ways to enhance product. Listens and incorporates as much suggestions as possible for users. #### Cons Anything on clinical notes that have repetitive information (ex. Vitals) would automatically generate in all parts of the clinical notes. --- ### Great for billing, but did not meet other needs. - Overall rating: 3/5 - Reviewer: Debi H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We gave up this program and switched over to Fusion, as it met our needs better. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It was used mainly by our billing department. They found it reliable. #### Cons It did not work well for scheduling appointments or writing therapy notes. --- ### Claims - Overall rating: 5/5 - Reviewer: Karina B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Medical billing - I like CV Web the best #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the functions and features, but sometimes wish it was a bit more user friendly #### Cons I wish it was more user-friendly, Without training it can be difficult to use at times ( CV desktop mainly ) --- ### User Friendly - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the new web version. It is user friendly for all. #### Cons Not knowing all the functions that I am allowed to use --- ### Very versatile software - Overall rating: 4/5 - Reviewer: Jean G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered We needed a solution with point of care documentation for private duty caregivers as well as home health disciplines. Their CareVoyant Mobile app is awesome. They also have a great solution for communication called CareVoyant Messaging. For us, a big plus was being able to build our specialty program goals and interventions right into the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software has tons of features and is super flexible. If you have a non traditional set of service lines and you need done software that can run all of it, CareVoyant is a great option. My agency has home health, skilled private duty and nonmedical home care. #### Cons Set up takes time, but it's worth the effort to do it correctly. #### Reasons for switching to CareVoyant Home Care Previous software scheduling for private duty was not robust enough. We also wanted EVV and electronic care plans with point of care documentation for our aides and caregivers. --- ### Carevoyant - Overall rating: 3/5 - Reviewer: Lindsey H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Support is helpful, they are willing to listen to our suggestions and implement new things for us. #### Cons Too many steps to complete a task. Creating charges is a very lengthy process. --- ### CareVoyant works great for private home care. - Overall rating: 4/5 - Reviewer: Freda S. - Industry: Public Safety - Product usage: Used unspecified for unspecified - Reviewed: December 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4.5/5 - Functionality: 4.5/5 #### Pros CareVoyant is our scheduling, payroll, billing, and AR software for Coastal Home Care. We began using the program in 2007, and it takes care of all of our needs. It interfaces beautifully with Great Plains so that revenue is recorded automatically in our financial statements. We also use CareVoyant for our assisted living side of the operation. Its capability in census billing and cost share management is outstanding. The vendor holds and annual conference that is quite good. I highly recommend all users to attend. It's very informative. #### Cons We would like more reports, so we are customizing our own. --- ### Great Work in Progress - Overall rating: 4/5 - Reviewer: James J. - Industry: Mental Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered My company has been using this program for over 10 years, but I have just started being introduced to it. I love the new intuitive piece of the system. It's an easier interface for our direct staff. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros the new intuitive interface is easy to use, the company is always welcome to new ideas and will work with you on adding to the software #### Cons the desktop can be a bit overwhelming and can be complicated to run --- ### Streamline your agency's workflow by integrating intake, scheduling, clinical and billing with user - Overall rating: 5/5 - Reviewer: Ganesh G. - Product usage: Used unspecified for unspecified - Reviewed: July 2014 - Review source details: This review was submitted organically. No incentive was offered Great software. CareVoyant for Home Care is a fully-integrated clinical, financial & business intelligence solution, allowing you to improve patient care, maintain compliance, and manage your agency with one solution. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Good Product - Overall rating: 4/5 - Reviewer: Deanna C. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered So far this has been a good product. I have been using it for a year and have learned a lot. Always good support when needed. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 --- ### Worked with this software for almost 4 years. - Overall rating: 4/5 - Reviewer: Cheri C. - Product usage: Used unspecified for unspecified - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered CareVoyant employees are always willing to help with anything. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 --- ### Worst. Database Management Tool. Ever. - Overall rating: 1/5 - Reviewer: Joshua H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I would rather trim every finger and toenail way too far into the quick before going to the beach as the Grill Master. Painful, clumsy, awkward...these are a few words CareVoyant wished people COULD call the product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros I didn't pay for it. The company I work for did. I cannot imagine having to compensate a company to use a product this badly designed. #### Cons I have worked with MANY automated database management tools...this is by far the whonkiest. Would not buy. The data entry process is clunky, tabbing to the next field will sometimes cause the cursor to jump to the menu bar, the program has MULTIPLE glitches requiring obscure user processes to correct, and it's slow. Very. Slow. --- ### CareVoyant review - Overall rating: 5/5 - Reviewer: tom G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We have been using CareVoyant for 4 years. We utilize it for Home Health Care Medicare certified visits. We also utilize it for our private duty custodial care services. We like CV in that they have 1 database for both divisions. One entry for the client and one entry for the employee... not dual databases for each. We found if you are looking for the lines of business that I mentioned, it is the best fit! CV's owner, their support and develop teams are invested in making the product the best that it can be. They are easy to talk to and engage in meaningful software discussions. #### Cons Every software has its issues. CV works hard to focus on the things that matter. --- ### Our Nurses Love it! - Overall rating: 5/5 - Reviewer: Strider P. - Industry: Hospital & Health Care - Product usage: Used unspecified for more than 2 years - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been our Home Health Agency's IT / Super User for almost 4 years now and we absolutely love the Software. The Nurses Use it for Point Of Care, the office staff loves the flexibility of scheduling in it, The administration loves the Dashboards and Reports that are presented to them, and the billing department lives in the software. It really started working best for us when we started using CareVoyant fully instead of just using it to meet electronic filing requirements. When I first came to CareVoyant our users had mixed feeling about it, but the more we started using it the more we loved using it and wanted to do more in it. We now use the software in our Mental Health Clinics for both Doctors and Therapists. As well as in our Long Term Care facility. We are really looking forward to rolling out Intuitive #### Cons Nothing! their support is top notch, they are always interested in implementing new ideas and enhancement requests --- ### CareVoyant has been an excellent company for us to partner with for our EMR system. - Overall rating: 4/5 - Reviewer: Derek P. - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros CareVoyant has a reasonable price tags and they are willing to work with you in order to customize their product to fit your companies needs. This is a rare feature in the software world today. #### Cons It can be a bit overwhelming for new users to learn because there are so many different functions. Platform needs to become more user friendly, but they know this and they are making a lot of progress in this regard. --- ### Difficult to learn and use. VERY expensive - Overall rating: 1/5 - Reviewer: Kathleen S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I lost good employees because they were so frustrated with the software. We left Carevoyant after using them for 15 months. I would NEVER recommend this system to any home health or private duty agency. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros One program for all your service lines, DME, outpatient therapy, private duty home care, home health #### Cons VERY expensive. VERY steep learning curve. Difficult to use. Every time you call for help, you are charged a fee. --- ### Great Software - Overall rating: 5/5 - Reviewer: Cindy W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Top notch support! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's an all in one software for health care agencies. Easy to use. The new Web interface is fantastic! #### Cons There isn't anything I don't like. Great product. #### Vendor response Thank you for the 5 Star Rating and a Great Review Replied July 2022 --- ### Great Company - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered We love CareVoyant! The support staff are Amazing 😊 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reports that can be created are great #### Cons The least would be the multiple login pages --- ### Complicated Software - Overall rating: 1/5 - Reviewer: Melody H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The schedule verification module is ok. Payroll module is ok. Everything that leads up to doing payroll, is horrible. #### Cons It is complicated. The support team is no help. The system always goes down or freezes up. It will boot you out. Do not like the scheduling aspects of this system at all. To many kinks. Took forever to even get up and running. It is always something. Not smooth at all. For the money, it does not run well. #### Reasons for switching to CareVoyant Home Care The other program did not do EMR. --- ### Extensive HH Software - Overall rating: 4/5 - Reviewer: Sandra S. - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered I have watched the application grow over the years and am pleased with the changes made. Staff and owner really listen to their clients and are interested in making the product better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Many features, always looking to improve user experience, up on regulations and security, great support. #### Cons Somewhat clumsy to move around in but new delivery cloud method will improve that. --- ### Our company has been using Carevoyant and it has been very reliable including the offline capabilit - Overall rating: 5/5 - Reviewer: Joshua Y. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -Ability to customize the software to fit specific needs -Competent Features w/ continued improvement -Proactive System Enhancement -Wonderful Staff -Effective Technical Support #### Cons -Glitches periodically have to be fixed when they roll new features or system/feature upgrades. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/carevoyant-outpatient-profile/reviews/?page=2) --- CareVoyant Home Care Reviews, Pros and Cons - 2026 Software Advice