We have been using Clear Care On Line for about four years and love the benefits it provides. We did look at many different options for scheduling and tracking billing, payroll and many other areas. What is great about the Clear Care system is that it covers all of the areas we were looking at filling needs for, all in one place. There was a time when we thought to look at other systems to make sure we were getting the most bang for our buck. After looking at and trying other systems we found Clear Care to be far and above the easiest, most efficient, most complete system out of all that we tried. The color coding is perfect in helping to tell a story of what is going on in our business at a glance any time of the day or night. We now have over 200 clients and 270 employees. If not for Clear Care I'm not sure how we would handle all that we do. It actually takes the place of 1 1/2 employees for us. I am very impressed with the consistent emphasis on improving and adding to an already great product. On different occasions we have seen different needs that the system might be able to help us with if certain tweaks were added. Clear Care took these suggestions and implemented them into their system. They listened! I do and would continue to highly recommend the Clear Care system to anyone that is in need of something like this.

Compared to our previous software....this software helps tremendously in time savings and in cost savings on the bottom line because errors are fairly easy to find when they are made. I can't imagine doing business with our previous software system anymore....it would not have been possible to grow our business like we have with ClearCare.

It is very user friendly. I've been able to train office staff very quickly. ClearCare has helped our business grow with the all inclusive attributes: scheduling, telephony (clock ins/outs), billing, payroll, family room, payment processing, workers compensation safety. The shift reminders and the clock in reminders allow us to be proactive versus reactive. This is so important for us so that we can stay on top of the care that our clients are receiving...nothing is worse than a client calling and saying that caregiver didn't show up. If we see that a caregiver didn't clock in within 10 minutes, we are calling to find out where the caregiver is at and then if needed, we call our client/client's family to let them know what is happening and already finding a replacement if needed. They know that we are looking out for them. I believe it sets us apart from our competitors. From the get go (onboarding) and any continued needs from customer service, has always been handled with a positive, friendly, and helpful attitude! In addition, I love that they are constantly looking at improving; implementing new and more efficient ways of doing business. A recent innovative change has helped decrease multiple steps in finding care (First Come, First Serve). There was little learning curve to it because it is almost too intuitive...but our care coordinators love using it now!

Although the payroll is most efficient, there are some attributes that can be time consuming because some of our shifts in our business, are considered daily shifts. Unfortunately, this payroll system is unable to break some things down so I have to do it manually.

I can't believe the level of incompetence and lack of care I've experienced with WellSky. It's almost like they don't even have real employees, just bots programmed to frustrate and annoy. My engineering ticket has been sitting there for ages, [sensitive content hidden] to be exact, and today is [sensitive content hidden], with issues that could potentially harm our clients. Day after day, month after month, we've submitted tickets pleading for help, but it's like shouting into a void.My staff is beyond fed up, clients and their families are on the brink of revolt, and all WellSky does is give me the runaround. I've had to hire extra staff just to navigate the mess this software has caused, and what do I get? A pathetic excuse named [sensitive content hidden] who pretends to "understand my frustrations" but conveniently forgets to follow up. It's like they're experts at dodging responsibility.And don't even get me started on their so-called "customer service." When you call, it's either an eternal hold followed by an invitation to leave a message that they'll probably ignore, or you get disconnected faster than you can say "horrible software." You'd think that submitting tickets online would yield some results, but surprise, surprise – nothing happens! It's like sending your complaints into a digital abyss.I'm not just disappointed; I'm appalled at the utter lack of professionalism and accountability from WellSky. Save yourself the headache, the heartache, and the money – stay far away from this nightmare company.

At this point, nothing. It's glitchy and their customer service, engineering support, and tech support is beyond horrible. We experience a new issue every day with no way to resolve it.

lack of professionalism and accountability from literally everyone at WellSky.

A Place at Home chose ClearCare because it was the most comprehensive and user-friendly home care platform that we had seen. It also allowed us to manage our company from virtually anywhere. I knew that ClearCare was the right platform when we realized the ability to track all activity and access all of the data behind it. This has been the number one reason why we have been able to get 100% of our caregiver unemployment claims overturned. This literately pays for the system many times over. ClearCare's customer support has been fantastic. From the on-boarding process through ongoing support, they have been extremely timely, professional, and helpful. ClearCare has They make sure our issues get resolved and even have a ClearCare community area that you can post suggestions for updates. This community area is accessible to everyone and other members can vote on the suggestions that they want to be implemented. ClearCare invests in making their platform better more than any other provider I have seen. Thankfully, we started using ClearCare shortly after starting our agency. It has been a major contributor to our accelerated growth and success. Because of ClearCare, we have had the tools to compete with the industries biggest competitors. Our staff continually finds new ways to simplify their daily processes. It has helped A Place at Home run a LEAN operation. ClearCare continually puts out new tools and updates that help our staff better utilize their time. The more we use the platform, the better and more efficient our entire company operates. Because we continue to be "super users" of ClearCare and utilize all tools available, our time can be better allocated to caregivers and clients instead of trying to manage schedules, figure out payroll, and struggle with billing. I recommend ClearCare to all home care agencies. To those not using ClearCare I ask, "WHY?!" Pros: Forward thinking Ease of Use Cloud Based Ease of scheduling Ability to manage entire operation All contact management Treats you like family!! Fantastic company culture! Excellent customer support Family Room Portal Continuous updates and innovation Continually investing in being the best platform available I could go on... Cons: Have not had one that they have not been able to address and resolve. Advice to Others: It's a no-brainer. If you want to be competitive in your market, you don't have another option.

Forward thinking Ease of Use Cloud Based Ease of scheduling Ability to manage entire operation All contact management Treats you like family Fantastic company culture Excellent customer support Family Room Portal Continuous updates Innovatitve Continually investing in being the best platform available I could go on...

Have not had one that they have not been able to address and resolve.

Cost savings, ease of use; all-inclusive system

We have been a Clear Care Team Member since 2012. I'm still having WOW moments with this awesome system. Clear Care is constantly updating services to meet the ongoing changes in home care regulations. With this system, we have been able to capture full use of Consumer's units. Extremely easy system. Even our most tech challenged employees can use Clear Care without getting frustrated. This system also greatly assists the scheduling department especially with the new features! Scheduling has to be the worst job in this industry'! Clear Care is attuned to scheduler's frustrations and needs. The system is totally mobile so we aren't tied to a desk 24/7. You can oversee your entire agency anywhere, anytime! Our onboarding was smooth and simple. The Agency actually had very little to do! Clear Care's onboarding Team did it all! Customer Service doesn't go away after signing up with this company. Their response time is amazing and they will treat you with honest answers, not some technical babble AND they NEVER blame you, the Customer for any system glitches. I honestly still can't get over the all-inclusiveness of this system! We tried the rest but found the best!! Thank-you Clear Care!!

Haven't found any major issues with this software or the Customer Service. On occasion this system runs a tad slowly but that could be internet speed related

Overall I am satisfied with Clearcare but if they keep having outages and do not compensate the user for the inconvenience then this will cause me to switch software in the future.

My business depends extensively on this software and we consider it our main business operating software. It is good that it is all web based so that our data which consists of clients and caregivers information is kept safe. You can access the system anywhere there is internet connection. Clearcare has excellent features and numerous reports to many to mention which can help you run your business effectively.

Clearcare is quite expensive. Also, recently we have had the system go down several times and for up to a couple of hours on one occasion which means that my office staff cannot conduct business as usual. It is especially frustrating when Clearcare keeps on apologizing but does not prorate the monthly bill for this huge inconvenience. I have complained to their management but they do not budge.

I have been using ClearCare for about 1-1/2 years. I have used 2 other systems prior to ClearCare. It is by far the superior system. After seeing a demo of it capabilities I saw how much easier and intuitive it is compared to the other systems I have used. Not only has ClearCare continued to provide a great user experience but it has also proven to be much more stable. Probably my biggest complaint with the other systems was the lack of reliability. That has never been an issue with ClearCare. The other HUGE advantage is their customer service. It has been second to none and it started with my on-boarding experience. I had a dedicated on-boarding specialist assigned to my account. We had regular meetings to discuss our progress and to address any issues that came up. He was very knowledgeable and proactive. He usually had things done before I even knew it might be an issue. That high level of support has continued to this day. In addition, ClearCare is constantly developing new ways to make our experience better. The fact that the system is so user friendly and intuitive has allowed me to continue to add clients and caregivers while minimizing the impact on my office staff making us much more efficient. They also provide information about trends in our industry and access to organizations that might help me grow my business. They have truly become a partner in running my business. I would strongly encourage other agencies to give them a try. You won't be dissapointed.

Very user friendly and intuitive.

The reporting function can be a little confusing at times.

When I started at my new company 8 months ago there was not a scheduling software in place. I tested several different software companies and options and found that Clear Care offered the most and was considerably easier to use than most. I love how easy it is to utilize the software; after using another scheduling software for almost 4 years I was very worried that my transition to Clear Care would be difficult but I was pleasantly surprised. The customer service team that helped me from the beginning till present is amazing, extremely helpful and patient. Scheduling at ease makes my life as an Office Manager and Care Coordinator run much smoother. I love the feature that allows me to message all of my Caregivers at once which saves me a ton of time that I could use doing other things in the office. I also like that I am able to utilize the software from my phone while on the go, because as we all know, this job keeps you on the go!

I do not like how the schedule appears for an overnight shift once the shift is completed. If I have a 12 hour overnight shift it will break it down in to 2 shifts. I provide paper schedules for my caregiver's and client's at times upon request and I always have to convert the schedule to an Excel or Word document for it to be interpreted easily which is extremely time consuming. I also dislike adding/editing a schedule using the software from my phone (after hours) because the dialogue box jumps around on my screen which causes me to incorrectly click on the appropriate item and in turn makes the dialogue box close and I have to start all over again(can become very frustrating and time consuming.) Fortunately, all of these dislikes can be fixed in the future and the "pro's" outweigh the "con's" considerably.

I like the client and caregiver side details that are available the caregiver portal which has given our staffing department a lot of relief.

It is impossible to build in separate information for two clients who live in the same home. We are unable to have our caregivers electronically document on the care provided with each individual and must use paper notes.

Organization of our notes and processes, easy calendar management

Profiles for clients and caregivers, ability to keep notes with tags for easy reporting, custom reporting options

Can be slow at times, hard to track old client/caregivers, reporting used to be limited but they just released a new version

ClearCare has a lot of nice features and capabilities. Those that work reliably can make scheduler's jobs pleasant and easy compared to other software alternatives. ClearCare has set a high mark for making things work easily . Unfortunately, having used it for nearly a year and being required to use it by a set date by our franchiser, we've seen a lot of problems. In my opinion, ClearCare has been rushed into deployment and much more testing should have been done before it is ready for actual use. Perhaps some of our issues are due to the rush; rushed, minimal training; and ClearCare needing to try to keep-up with significant growth in their product's use? But bottom line is that we've had to invest much more time to operate with ClearCare than with our prior product with the extra time mostly due to functional issues where things often don't work quite right, and dealing with irate customers over silly little things that should have been better thought-through or that should work right before the software is considered ready for deployment. Simple little things that experienced home care software companies know such as for example to not call adult briefs "diapers" as ClearCare does (it is degrading and we often receive requests from our clients to not use that term) in their inflexible care plans can turn into significant nightmares in dealing with clients. Or the lack of place to enter telephone extension numbers for most contacts. The little things add and add and add until you realize you're spending much more time overall than with our prior product. When significantly higher cost of monthly software lease is combined with increased time spent, it is clear that our total cost to operate with ClearCare is much higher. I very-much wish that our franchiser would switch back to our prior software platform. I'm sure our customers would be happier and our bottom line would look better. Note: I believe that ClearCare may eventually be a fantastic software. ClearCare seems to be trying to add support personnel so as to be able to keep up. We just received notification that we have a new support person assigned and we're hopeful that our requests for assistance will be answered in a timely way, and that problems and issues will start to get addressed with priority ahead of developing more new capabilities that can't be trusted to work right anyway. Maybe in another 6 months or so of testing, ClearCare will be ready for initial deployment.

Overall, this is decent software, but I have to believe someone else is executing it better than ClearCare. They seem to be more focused on acquiring more business than keeping the business they already have happy and supported.

It is nice to have our system online. It's much easier to work from home and after hours, which is important in home care as we service clients 24/7. With the telephony system, we can verify that our caregivers showed up for each shift.

While I appreciate enhancements, lately the changes they have made have only complicated our processes. When you report an issue with what should be basic functionality, the only way to get a legitimate response from tech support is to escalate through our corporate office. I can't tell you how many canned responses I have received without any resolution for months.

Clearcare does a fantastic job with the core Homecare needs of managing prospects, Scheduling, billing, payroll, client matching, managing caregiver and client profiles, and managing the hiring process for caregivers. They do a fantastic job of integrating additional services that help streamline and reduce the cost of processing electronic payments as well as workers comp through their WorkSafe program. The Clearcare WorkSafe program has reduced our agencies workers comp payment by 30%!

I like the fact that they developed a WorkSafe program that is designed to reduce the overall cost of workers comp for our agency. Because of that we have been able to save 30% on workers comp.

The reports section of Clearcare is excellent but definitely, can use improvements. It is not always easy to get the information that you are looking for, and some reports provide numbers that contradict other reports.

ClearCare is easy to use and very intuitive. CC meets most of my daily business needs. What I like best is that it's an all-in-one system. I don't have to navigate to multiple places to find client, referral, employee, or applicant info. I just need CC. I always have CC open, as it is an integral part of daily operations. The vendor is quick to respond to emailed questions, and all but once, they have been able to provided me with a solution. I would estimate I've emailed questions 10 times or so in the last 15 years. The caregivers seems to be able to use the system without issue. However, the family members sometimes say they lose their password. When that happens, I don't know how I can help.

The back system continues to be an issue. Unless we delete an applicant's email and phone (which is silly because we may want to reactive their app), that person can not reapply using the same contact info. So if someone applies in December, and I deem that we do not need a new hire at that point, I will deactivate their application. If that same person reapplies in May with the same contact information, the app will not go through, so the person will not reapply or will supply us with incorrect contact info. Also, if I hire someone new that worked with one of our competitors that also uses CC, I can't set up the new hire's account because CC says that personnel already has an account. When I asked for assistance on the matter, I was told nothing could be done.

I was not involved choosing this software for our agency. As a first software it was a good learning experience but I have since found, when looking for a product make sure you ask your questions in order of how often that feature will be used. Fancy features are great, but not when your daily use revolves around things that aren't working at top function.

At first i was excited to be able to have everything right at my finger tips as opposed to looking through files and phone lists. Things are labeled well. changin and printing schedules are quite easy.

costumer service is not what it should be. Days to answer questions when the product is being used and needs to be functional 24/7. Invoices and payroll were inconvenient, needed done weekly without a bi-weekly option.

We have a good way to keep track of metrics, a CRM, and ATS system all rolled into one.

Clean interface Easy to adjust schedules for employees and clients Great metrics reporting Task system to keep track of follow up items

Repeated performance issues that lead to the software being unusable. They seem to happen almost monthly and have a massive impact on the ability to do business. As I type this review I am unable to load the profile of one of our employees.

FRUSTRATING!!!! THis company must be too large to be managed well

It mostly does what it is supposed to but have have MANY frustrations..

If there is a glitch or an issue, it does not get resoved..you ask for tier two...you get put on a back burner never gets resolved...in all of my years using it, hardly any issues get resolved

Love this program!

Easy to Use - This software is so easy to learn in no time Quick to Learn - I was able to learn the use of this software very quickly and became confident in my use easily

I only have 2 Cons: When you are using this program on a mobile device the dialogue boxes tend to jump around your screen When you are unassigning a shift I wish you could do it directly for the dialogue box on the shift calendar

I use ClearCare everyday and it helps me track pertinent information that keeps us in compliance with state and franchise standards

I like how we can create tags to make it easier to run reports.

What I like least is that you have to continue to click months until you get back to the year and month you are looking for. It takes alot of clicks to get from 2021 to 2019

I have been using ClearCare for over a year now and the single greatest quality of the product is the staff behind it. I often call to have them walk me through processes and they are knowledgeable and expeditious. They "get it"!! I would recommend this product to anyone who is in the Home Care Business. Aside from the staff behind the product, the product itself can handle anything I throw at it. It is intuitive and does not have issues that I can say hinder its performance. I love it!!

- The staff behind it - It is intuitive - It can handle anything I need in running my business - User Friendly

None

The real-time live view makes managing shifts easier. THe alerts for missed certifications and missed clockins also help us keep things from going wrong. Overall, it has improved the effectiveness of the business.

It is user friendly. Web access makes it easy to manage anywhere.

Growing rapidly and customer service suffering a little for it.

The ease of which changes and scheduling can be done within the software. New admin staff can easily learn it.

New feature requests often take years or go unanswered. I'd love to see a more functional ATS built into it.

Before ClearCare, my office scheduled with paper and a giant eraser. We needed the eraser because the schedule changed by the minute! ClearCare brought us into the 21st century. Suddenly, we became more productive, and our efficiency increased immeasurably. No more scheduling mistakes, unfilled shifts, or caregivers showing up at the wrong time or place. Before ClearCare, it was necessary to call each caregiver with their schedules, information about the clients, and directions to each client's home. Huge room for error! The website for each caregiver is amazing! Talk about a timesaver! I also love the family portal. We have acquired so many clients due to this feature alone! Communication is so important when family is far apart. It's a wonderful feeling to be able to provide that comfort. As for the vendor, they don't come any better than the folks at ClearCare! Helpful, knowledgeable, friendly, and respectful. I'm sure I could say more, but you get the picture!

Sometimes, the system does go down. Not a lot, but we are so dependent on it to run the business that when it does happen, we try not to panic!

I evaluated several software vendors before selecting and deploying ClearCare in our agency. The software allows us to more efficiently schedule and communicate with our caregivers. The software does a very nice job integrating the telephony time tracking and documentation system. The Company continues to innovate and consistently requests the input of users to offer new features and benefits. The Company culture is very helpful and responsive. The onboarding process went smoothly without any setbacks. With this system in place, we are now in a position to manage and track our growth.

Scheduling and online application

a caregiver app but this is in the development process and should be released soon

Advanced billing feature helps our agency with cash flow. ACH, credit card and autopay are also very useful features

Integrated calendar feature would be helpful. Mobile friendly app would also be a great feature.