I was operating at a loss, and within six months, ContinuLink turned it around for me. In fact, I now have doubled my revenue and have not had to add an additional back office staff person to manage the growth. ContinuLink is the only software in the industry that understands all my business lines. Medicare is easy. Medicaid waiver and staffing were my biggest needs. Before changing to ContinuLink we tried to use every low-end product that has a great marketing company behind them and sells on price, but it almost bankrupted me. We went from writing off 300K a years to less than 10K since it takes all my units and billing rules off the waivers. If you are ever thinking of doing anything other than Medicare, like Medicaid, staffing, or PD, then you need to look at this system. Don't get sold on the other companies' huge marketing budgets; there is a reason that this group has customers that bill more than 500M a year. They can help drive effiencies that you need to survive in home care today

My experience with Mobile Edge implementation was great. [SENSITIVE CONTENT HIDDEN] was wonderful to work with. I always dread implementations with any new program but this by far was the best. She was ALWAYS readily available when I needed assistance.

The company is still new to the software. We are finding a couple of issues that need to be corrected. I will contact support to hopefully resolve these issues.

I have been a consultant for over 20 years, a state and accreditation survey for 10 years and a monitor for the OIG for over 4 years and have used numerous EMRs. This was is one of the most difficult to navigate and does not promote compliance with the regulations. It is time consuming to use and causes much angst from scheduling, clinical to billing. This review is being written to help consumers that may be swayed by the positive reviews that are quite old.

Please note most of the positive reviews are old.

Continulink is not easy to use and does not promote compliance of an agency. Customer service is not helpful. Training which is often recommended when asking for help is an extra fee.

I am a fan of the ContinuLink electronic medical records system. Our organization is a Medicare certified agency, providing care in Florida over a five county district. Our office location is in the middle of our service area, however, it is still over 100 miles from the furthest point of the service area to the office. The agency also accepts some private insurance, some HMO's and Medicare Advantage Plans. We previously used an electronic system that did not meet our needs and the operational reports were cumbersome to generate and had to be exported, sorted, etc. ContinuLink staff worked closely with us with training and questions about building a database. We chose web-based training, and assigned a "super user" that was part of all of the training. We had a lot of help and support through the process, and we got to know who to call for different issues during implementation. We chose to start our in office "go live" first, and then we on boarded the direct clinical staff in clusters to help with their questions and understanding. ContinuLink is web based, point and click, with lots of space for personalized comments about the patient. The HELP section is always available when you are in the program. The customer support folks are friendly and prompt. I am happy to report that if they hear Survey or I can't bill, your problem gets prioritized and you get immediate attention. We have benefited from on boarding this program. We are billing RAPS in an average of 7 days, and finals under 30. The operational reports are easy to read, and the snapshot of your business is quick and leads you to what questions to ask to dig deeper and re-mediate quickly. The user interface and OASIS entry is sequential and the comprehensive assessment makes sense. I love the guidance that is built in, and the artificial intelligence that cues the direct care provider that they need to answer a missed item, or may need to reconsider their response based on other items answered. We have been using the program for over a year. The updates and upgrades are ongoing, and the ContinuLink Team is always asking how to make the program better! This program requires real time commitment to doing the evals and notes as they happen. We have insisted staff upload every night. Assessments have to be completed by hour 48, and we let folks know if they are not getting this done. Is it hard work to get up and running? Absolutely. This is a big change for both internal and external staff! Organizationally, ContinuLink continues to have open communications with our agency and continues to enhance their program to meet the needs of the end user.

Overall, software support from Continulink has been amazing. Specially, [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] is very knowledgeable to the system, and makes it easy to speak with her with any ticket because she fully understands what I'm saying for any ticket that is summited, without having to start from square one to explain every step in the process of the software. [SENSITIVE CONTENT HIDDEN] is quick and responds timely to all tickets I submit. She is fantastic and a huge support!

I love everything about this software. The software allows you to run your business and review it from many different angles from all standpoints of the business.

One thing that I don't like about the system, is how the system will often 'freeze' or run slow, especially on Monday's. In addition, in the paraprofessional assignment sheet section of software, when saving a plan of care a 'saved successfully' icon will appear and disappear in green - I'd prefer the 'saved successfully' is listed on the screen as it does in all other screens when you make changes to save.

Overall, the experience has been great. There have been challenges over the past couple months but [SENSITIVE CONTENT HIDDEN] has been wonderful when it comes to assisting us. I have emailed her several times and she always gets back to me right away either through email or over the phone and she will walk me through things step by step until I understand. She has sent recordings or even shared her screen with us to help us understand. There have been a few things that she was not able to fix right away but she still works to figure out a solution. We actually wish we could have her assistance for longer.

Mobile edge has been easy to learn and easy to use. We have at least 100 employees in my department alone that are using it and I have heard many people saying that they like it more than what we were previously using. The app is easy to understand and navigate. We like that the client information shows up in the app for the caregivers to see. It is nice to be able to go back to previous visits and complete them through the app instead of having to resort to paper charting. We also like the ability to send "blasts" to all caregivers or to a specific group of caregivers regarding open visits and they can accept or decline from their phones.

When creating the PAS if you enter the wrong disciple or care plan name you cannot go back and revise and that is frustrating. It would also be nice to have a way to communicate with the caregivers through mobile edge. (I think I heard this is an option, but an expensive option). This would be great due to times when we need to send out a broadcast message to all caregivers. This was an option we had before that was very helpful.

Overall we have been able to streamline many processes. I have been able to customize the software to help compliance with supervisory visits, Non Coverage/Discharge notices and documentation.

Pros - Awesome tech support team. [SENSITIVE CONTENT HIDDEN] (sorry if I missed anyone) are always helpful. [SENSITIVE CONTENT HIDDEN] helps me the most and is able to explain things to help me understand the product.

Once a schedule processes or a missed visit is placed, you are unable to edit the visit.

Its a wonderful benefit to have the Help desk help when we need it. New issues arise all the time due to many changes with the Industry and the Software changes.

[SENSITIVE CONTENT HIDDEN] at the Help Desk. She is always so helpful and knows so much about Medicare billing and the complex world of Oasis submissions. She really knows her stuff and we are lucky to have her.

Can be complicated sometimes. Lots of steps to change a payer. Could make it much easier to have the choice to choose all visit types to change the new payor at once. Not one by one by one. Very time consuming.

We have thoroughly enjoyed the compliance features that we can rely on.

If you use the system as designed, you will be kept in compliance for all orders and payer authorizations.

As with all systems , sometimes the options can be overwhelming.

ContinuLink isn't necessarily the most user-friendly/intuitive program. However, once trained appropriately it does the job well.

Honestly, working with [SENSITIVE CONTENT HIDDEN] was the best part of working through this transition in Electronic Visit Verification. She was able to answer questions quickly and concisely, and followed through effectively and efficiently.

This is not the fault of the designers - it would be nice, however, to have access to some items on a Business Unit level without having to go to the Administrators.

None whatsoever. Using this software means I am wasting unnecessary time on scheduling, payroll and billing each week.

There's nothing really that I like about this software. For the purpose that I am using it for, it doesn't offer anything beyond other softwares on the market. It's complicated to use (three different ways to enter meal breaks; each resulting in a different invoice and none of the invoices reflecting the correct shift/meal) and old-fashioned in lay-out.

If your agency is not licensed for medicare, do not use this software. Customer service only goes through submittal of tickets online. Cannot talk to a person. Being the small agency they will take your problem as a 'suggestion for future changes'. Maybe if you are a large agency with more than one location and serving over 1000 patients in Medicare, they pay attention. Not to our agency. Never solved anything for me. You cannot charge state taxes. Billing shift differentials always brings out the invoices incorrectly no matter how you set it up. Most often after submitting a support ticket, there is no response. Any suggestion in the past years from their support did not solve the invoicing problems. It creates a weekly nightmare of manually adjusting wrong line items and sitting there with your calculator adding up the new totals. Stone age. They don't care. Whole lay out very old fashioned and stiff. Doesn't work with Mac. Doesn't work with any other browser than Explorer which annihilates the options for android phone or iPad. Most horrible experience on a daily basis and for the extremely high monthly subscription an absolute rip off. Because it doesn't do it's job for us. They don't care for the small fish and they should rethink offering themselves to small users if they don't want to be bothered.

Overall it has been positive, but there are restrictions running programs and setting things up to cross business units

Ease of use. however I don't like that I cannot submit my answer without typing more

That I cannot submit my survey without typing 40 or more characters so you won't get a full answer

The ContinuLink "Help Desk" is very responsive and competent

This software is extremely feature rich. The software is configurable to address almost any situation that arises. This is one of many SAAS packages we use across the breadth of our organization. It is on of the handful of systems that affords the ability to essentially keep a local mirror image of our database via SQL Log Shipping. This affords us a tremendously powerful ability to produce management information tailored to our needs.

The general ledger module seems overly complex and requires a lot of "care and feeding"

We actually ran into some financial issues and fell behind in our account. The company could have taken a hard line. They could have threatened to shut us down. They didn't do that. Rather, they worked with us in a professional fashion; helped us work out a plan; and then worked with us during the implementation. They person I worked with was had the above attributes.

very good value for the money. Pretty user friendly. The reports are very self-explanatory. The customer service is good and they do address the issues and do so in a prompt fashion.

I wish they had a phone app. Also, it would be good if they had API so that third party applications could integrate.

[SENSITIVE CONTENT HIDDEN] was my contact at Complia Health and she was very informative and easy to deal with. She made the transition goes very well. Was always available when I needed her and answered all my questions. Training with her was very informative.

[SENSITIVE CONTENT HIDDEN] made this transition very smooth and easy. I would not hesitate to work with her in the future.

Nothing really, we had to introgate with Tellus